24 Hour Fitness

The last time I went to this gym I had a Ballys membership and it was a Ballys gym. The interior hasn’t changed from the last time I stepped into this gym except the equipment is newer. Some of the elliptical machines didn’t work properly even though there weren’t any out of order signs. My phone reception wasn’t too bad and I was able to stream from Amazon Prime Music just fine in the weights and cardio area but my phone signal cut out as soon as I walked towards the back where the bathrooms/​steam room was located. Parking here isn’t that bad now since the 2 stores (There was a CVS and an Asian Supermarket, if I remember correctly) aren’t here anymore.

This place is as bad as it gets.
You remember that thing your mother taught you about putting away your toys after you play with them? Yeah, everyone at this gym seems to have forgotten all that their mama taught them. You want to use a 15lb weights, go look between the 40lb and 85lb dumbbells. Oh, don’t forget the second one that will probably be sitting next to four other sets of dumbbells by a guy who will EVENTUALLY use them after he finishes all his other workouts. Don’t worry, you will find them laying exactly where he had them, alongside the other four sets of dumbbells he forgot to put back. This place is seriously the worst 24 EVER.
Aside from the members being terrible, the bathroom and lockers are in bad shape. The weights should not be scattered in all directions if the staff here were more attentive.
No matter how close this is compared to the other ones, I’m never coming back to this one.

POOR SERVICE from JESSICA PEREZ, front desk. Does not know what Customer Service is. I was so excited to register in this Gym because my best friend goes to this gym. But for the mean time, I only wanted to use the 3 day pass my friend gave me to check the gym out.
Since she still was recuperating from her surgery, I wanted to wait till she gets better until I enroll. So I walked in one day, excited to try it out and enroll. But the problem was I came in early 7:45, and I badly had to pee as I just came from a drive.
I asked Jessica if I can use their restroom before we discuss the pass, as I was badly almost going to pee my pants. She said I can’t be enrolled not until 8AM. So I was like okay I CAN WAIT. :)
So i asked again, can I use your restroom though? Because I cannot hold it any longer. She still insisted she cannot let me use the rest room, AS U AM ONLY IN A 3-​DAY PASS and have NOT ACTIVATED IT YET.
I was like in my head, «HOW in the world did she get that JOB???» I was so surprised and shocked as she didn’t let me use the rest room at ALL.
She just told me you can go to SUBWAY and use the restroom there. I was so shocked at how she handled a prospect client… OMG. I’m a business woman, I own a gas station and a food retail store, I couldn’t believe what I heard…
So I hurried back now to the parking lot, to my car and as I couldn’t hold it any longer and COULDN’T FIND SUBWAY… I had to pee outside. And yesssss that means not in the restroom. I was so disappointed, as I was just going to wait for 8AM To get the 3 day pass activated and get enrolled??? I could have used the 5 minutes for the rest room. OMG
SO NOW, it’s 8AM and I already peed. I just DECIDED NOT TO ENROLL in this branch. This branch is not open 24 hours, bad service. And all the BAD REVIEWS. Was only going to enroll because my bestfriend works out here. THERE ARE A lot of other gyms in the AREA, newer and better.
Please teach your front desk personnel some extra Customer Service tips… It will really help instead of the ATTITUDE they give out.
Thanks.

Negative:
Poor phone reception, many people have ask for a phone signal extender, free wifi or capabilities for LTE/​4G, in-​turn I have to listen to horrible music, other gyms have it why not this one??? but 24 hr fitness has ignore the members request.
Positive:
Manager is a supper star, and his staff maintains a pretty neat and clean gym.

I honestly hate this location but my friends and boyfriend love this location. So I am forced to come here.
1. No service, so I can’t listen to Pandora or watch my shows while I do my cardio.
2. It smells
3. Where. Are. All. The. Dumbbells. Seriously? I’m a weak chubby girl. Let me do some arm curls with 10 pound dumbbells…
4. Most of the equipment is broken… so dangerous… my life is on the line.
5. The sauna isn’t hot enough.
6. This is a super sport… that’s a joke because they don’t even have complimentary towels.
If this was a nicer gym, I think I would WANT to come more often. It’s kind of disgusting so I hate almost everything there. But I will continue to go because it is one of the closest gyms. I mean Daly City ain’t that great either…

Absolutely the worst customer service ever. Walked into 24 hour fitness on a Saturday with a 3 day guest pass and Rodel said they couldn’t let us work out here and that there was nothing I could do but leave. We asked Rodel to call his manager and if we could speak to his manager. He said sure and made a phone call. He again told us to leave because they couldn’t let me use my guest pass here. When we asked to speak to his manager he said that he wasn’t speaking to his manager. Rodel pretty much lied to our faces. Never coming back here ever again.

How to rate a gym. I’m not really a gym person. I only started coming more frequently/​recently because wedding season is around the corner for me… ya’know, #sweatingforthewedding. But seriously though.
People don’t come here for state-​of-​the-​art equipment or because everything is in mint condition. It’s actually quite the opposite, but big deal? They have machines, weights, treadmills… etc. I haven’t seen anything out of order during my visits, as some of the reviews and pictures suggest. In my opinion, they do work on getting things fixed and working properly. Overall, you can still get your workout on.
Staff is friendly. I’m always greeted when I come in. They do have classes and a schedule but I haven’t tried one yet.
PRO:
–weight lifting section. I actually appreciate how there is a hey-​I-​just-​wanna-​lift-​and-​bench-​press section apart from the rest of the equipment. They do have some smaller weights on the main floor for everyone else.
–LOTS OF PARKING!!!
CON:
–bad cell signal. It is underground so there is zero cell reception. (I am able to connect to Spotify from the treadmills though — side note I have AT&T so that keeps me happy)
–Not really open 24 hours :(Check the schedule!
Conclusion: This 24 is outdated and dull in comparison to other 24 gyms… So don’t get your hopes up that it’s going to be stellar, but don’t complain that it isn’t as nice as the other ones you’ve been to.

I come here often. Usually because its near school and on my way home. Lately all the machines are being used I’m not sure if everyone is just trying to get there summer body ready but this has become a con for me and is making me come here less.
Staff is friendly. Its a lot cleaner than it use to be, before the ceiling would leak (November).
It lacks ventilation and has no phone reception that can be a pro and a con (helps you move through your workouts faster).
Its great to get a quick work out in!

My boyfriend and I come here two times weekly.
Pros:
— Newly remodeled
— New and plentiful machines
— Clean (except for slippery floors!)
— Plenty of parking in the plaza
— Many late-​night dance classes
Cons:
— Small, stuffy room for classes
— Short hours compared to other locations
— Awkward hot tub placement (people can stare)
— Lack of ventilation (located in basement)
— No phone reception
Much better than the small, smelly, old facility on Gellert, and close to home, so we will continue visiting this location.

This place is so convenient to come to because its about a couple mins drive from my house… Parking is easy to find sometimes. The only thing that really sucks is that there’s no service on my phone! I have pandora on and then the next thing you know I have no music playing, so my workout isn’t as entertaining… Get wifi or something please! Please take action!

The lobby looks great. When you get downstairs to the gym though you want to turn around and leave. It’s gross. Weights strewn about everywhere. Bye Felicia

This place is a 3-​minute drive from my house, and sadly will stop coming here. Last I walked in here, I gagged because of the damn smell (not the first time). No freaken ventilation whatsoever. To top things off, there’s no phone service. What? I can’t Spotify? My one hour workout then becomes a drag!
Note to management: Fix these issues!!!

If only they had a ½ star if rate them that. I had such hope the first couple visits were ok. But it’s going downhill fast. Or that is returning to its original bad rating. Hot water issues for two weeks at a minimum. Absentee operating manager that doesn’t respond to emails or phone calls and a staff that lacks genuine concern for the members. The wifi doesn’t exist and it’s a dungeon so your service will not work. Promises of new tv cable and equipment don’t make 49 minutes of prostrate infomercials ok!

Here is a petition link for unfair annual fee increases.

Wait, hold up this place can’t be a 24 hour super sport?!? Misleading since it is nothing compared to other super sports and barely open 24 hours.
Let’s begin my bitch rant:
1) This place is nasty as fuck! Back when it was Bally’s I always seen staff cleaning and wiping down the machines. Kudos to the patrons wiping before and after use of the machines and equipments. The restrooms are gross. Female patrons if you decide to pop a squat please for the life of geebus wipe the damn toilet seat. There are garbage cans strategically placed next to the toilet, throw your tp or sanitary shit there not on the freaking floor. Bathrooms be looking like the club/​bar scenes.
2) Most the machines are broken or janky as fuck. There are tags on the cardio machines stating new ones will be arriving. Yeah yeah…
3) Staff are either nowhere to be found, too busy watching tv, or on their phone. Front desk staff are too busy to greet bc they have sticks up their asses. Must be nice to get paid for doing the bare minimum. One time I asked the staff at the front desk how he was doing, and he said that he was bored out of his mind and had a long shift ahead. Ok, well that showed me that the people they hire could give a shit and could care less to be working because it shows out on the floor. To the unenthusiastic employees be thankful you have a job that actually doesn’t give a shit whether or not you do your job. Granted there is one staff who actually does their job. Hi5 dude!
4) Weights are either locked up or nowhere to be found on the floor. Patrons please re-​rack and be considerate of others. If you can’t re-​rack you obviously have no business lifting bc you can’t even put them back.
5) If this place is a «super sport» why are there no towel services? Millbrae and San Mateo provide free towels.
6) Last but not least it is a dead zone for cell phones.
Why do I keep coming back? Well, since the Bally’s in south city closed down due to the roof collapsing and water damage to the entire gym, the only place my mom can go to is the Alemany location. I will suck it up because my mom’s health is more important than my bitch rant. In the end it is a fucking gym, go beast, and go home.
Ì_(”/)_Í

24 hour fitness… More like 12hour fitness…
Pros:
Parking
^that’s about it.
Cons:
Rude staff members (of course there are some nice/​cool ones). Some staff seemed like they don’t even want to work there. There are couple staff members that are really nice, always cared.
One time, overheard some guy arguing with a customer saying he owns the gym and told the guy to f off… Lol? I thought this guy was a joking but he seemed like he needed to take out his anger on someone he wanted to start a fight by pushing a customer. That, ladies and gentlemen, is hilarious.
Manager doesn’t really care about anything. Shows no concerns for complains. Just there for the pay probably.
Some equipments are out of service.
Some… Ok. Most sink in men’s bathroom are out of service.
No wifi
Oh. Did I mention, it’s not open 24 hours?

First time at this location last night, It was an OK experience.
I’m spoiled from Pleasanton super sport location, i think after working out there for a long time and then trying this location felt like a time machine going back time LOL. super old cardio machines and strength training machines, i cant believe i pay the same price for the difference of the gym. It is a pretty big gym but they need to upgrade their facilities, it is almost 2016 people we are not in the 80’s. the locker rooms are big but old and small lockers, took me a while to put in my lock. It is clean, i like that the staff are very nice. The lady who toured me around said that they’ll put in new cardio machines? Not sure if that’s true.
A gym should not be called a super sport tho if they don’t have towel service! bummer. but that’s probably a reason why there’s no one showering.
over all it’s not a bad gym, just need renovation and upgrades. It does the job

Place is spacious and clean. No complaints there.
Dislikes:
1) No cell service
2) No free wifi
3) How is this a super sport when they DON’T have towel service?
4) No kids club

It is 722am and the gym is closed. Someone overslept and a bunch of people are waiting outside in the cold for whomever is suppose to open up on a Sunday morning. This gym sunk rock bottom ever since 24 hours took over.

Clean gym facility, spacious locker room and staff members on duty were very friendly. There were exercise equipment available, plus it wasn’t super crowded when I came in earlier today. One of the best times to come in — probably be midday Monday-​Friday and weekends. Plenty of parking available outside and in the garage for 24 Hour Fitness members. Overall, good first experience here!
Summary of reasons for rating:
— clean gym facility (+1)
— spacious locker room (+1)
— friendly staff members on duty (+1)
— not super crowded (+0.5)
— plenty of parking available (+0.5)

Signed up there originally when it was Ballys.
When 24 hour fitness took over the simple no brainer amenities like free WiFi and common sense customer service went away. I should have left when that happened… anyway just spewing about how difficult it has been to cancel my membership. I moved out of the area a few months back and have tried to cancel my membership online and over the phone multiple times. Apparently you have to go into the gym to do it in person. I live no where near a 24 hour fitness now and they won’t accommodate my request.
Very annoyed with their business practices as they have no problem taking payments online or over the phone.

This place sucks. I came to give it a try because it’s less than 3 minutes from my house.
Basically:
–SUPER, unhelpful rude staff.
–Overpriced– they call themselves a «Super Sport,» but when I asked the front desk what’s the difference btwn super and super sport she said, «Super Sport gives you towels and other stuff.» okay???
–No cell reception
–No Wifi
–The bathrooms are disgusting, poorly lit and outdated
–Machines outdated
–Group classes mostly cardio, stuffy classrooms and hard to see instructor
–Super rude employees who don’t give you the time of day and don’t care about signing up new customers
No, thank you! I will stick to my clean, friendly, and new Crunch Fitness, even if I have to drive 15 minutes to get there.

I use to go to Bally’s Fitness before it was bought by 24. I liked how my membership continued instead of being cancelled and needing to sign up again.
The gym is very small itself but it has everything you will need. The only thing that is missing is probably the basketball court but I’m not complaining since i don’t play ball.
Pros: this is a great gym & it’s very clean. A lot more workout machines have been added after it changed to 24.
Cons: ever since it changed to 24, a lot more people from other gyms come here. Therefore, there isn’t much time where the gym is empty. Since the gym is much smaller than the others, the wait for each workout machine takes longer

Absolutely miserable. I’ve been a member at this location since it opened as Ballys in 2004. Ballys wasn’t perfect but it was inexpensive and I got what I needed out of it. 24 Hour took over and they started sprucing the place up. I thought it was going to be great that 24 took over. Nope.
There is now no uncrowded time to go. All the 24 members going to crappier locations come here now. And I can’t go to another location because as a Ballys member I would have to «upgrade» my membership which really only means that it will cost me more than a traditional 24 Hour member per month for the option of going to other locations. Really.
The machines are ALWAYS broken. Like ¹⁄₃ of the treadmills are out of order at any given time for weeks on end. I’ve reported an elliptical being broken 4 separate times over the course of months including twice directly to the guy who fixes stuff. It’s still broken.
The locker room is pretty much always disgusting. The toilets are always wet and dirty. The showers. Oh, the showers. One stall has inexplicably been wrapped in caution tape for about a month. I found a used maxi pad on the floor once. Another day there was shit. Literally SHIT on the floor and walls. Who are these animals? The best was when I reported these things to the front desk I was told no cleaning people were working all weekend and since it was Saturday morning it was gonna chill that way till Monday.
It has also been «under construction» for a month. They tore out the spin room and left it unfinished. I don’t understand.
People are generally super rude and selfish in the weight area. The weights are always a mess. I spend about 15 minutes of my workout time searching for certain weights and re racking the squat rack (which there’s almost always a wait for since there’s only one and they refuse to get another)
I used to try to work out at the gym 4 days a week or so. Now I can’t stomach it. It’s a stressful miserable experience every time. I’m actively looking for an alternative.

Classes — So in the last couple of weeks I took the Saturday morning kick boxing class. It is definitely not a kick boxing class. They neither kick nor box. But more like participate in an 80s type of modified aerobics. You can tell the instructor is a fan of the Asian party style of dance because she’ll throw in the electric slide to enhance the magic of her kick boxing class extravaganza. And on top of that, she’ll throw in an electronic version of chariots of fire. Is this your idea of a magical workout? Then you need to get your ass out of bed and go!
After 2 experiences with kick boxing I decided to try body Combat. And I think i figured it out. I think management accidentally gave kick boxing it’s name when it should have gone to body Combat. Because that’s where all the kicking and boxing went. It ran away from home and moved in with the neighbor. Now that’s what I’m taking about! Kick and box the shit out of it!
Complaints — My only complaint is the amount of sweat my workout neighbor flings around the room. But I know it’s not his fault. I can’t tell the guy to flip the switch and turn his sweat mode to ‘off’. So whatever, I guess I’ll have to deal with it and love my sweaty neighbor.
Locker rooms — I like the signs in the women’s locker room that kindly ask their patrons to stop being filthy animals and throw their used pads and tampons in the garbage and not leave them on the shower floor for other people’s viewing pleasure. (If you are the person who is doing this, you deserve a rubber band flung at your eyes.) Otherwise, the locker rooms seem run down but decent… At least on a Saturday morning.
Staff — If you’re looking for a deep personal friendly relationship with the front desk staff I’d say don’t bother. They’ve got an exclusive relationship with no one but each other. When you walk in and glance in their general direction to extend a simple ‘hello’ they will look at you like you farted. Maybe you did but it’s most likely they’re just conveying the simple fact that they don’t give 2 shits about you or the used tampons on the shower floor.
Miscellaneous — I’ve never had an issue with parking. The location is easy to get to.
3 stars

This gym is awful. Period. Fortunately, there are other 24 Hour locations, but this one is by far the worst.
The weight room is the most poorly organized mess I have ever seen. Weights strewn all over the place. It’s rare to see anyone rack any weights. Douchebags tossing 25 lb dumbbells to the ground and then flexing in the mirror, while also smelling like a Taco Bell. This is the Wild West as far as gym etiquette is concerned. I saw guy spitting on the floor after bench pressing. Yes, spitting on the floor. Disgusting gym all around.
The weight room is far too crowded to safely hold that many occupants. Moreover, all the equipment is far older than other locations I’ve visited.
The only good part about this gym is the parking, but that’s it. Otherwise, avoid this place like the plague. Shit, you’ll probably catch the plague if you work out here long enough.

The workout areas of this 24hrF is relatively clean compared to most of their other locations. The equipment is not new but not rusty and outdated either (Ocean Ave and Daly City 24hrF). And, like others have said, it is stuffy but only at some spots. There are lots of fans so that’s cool (pun intended).
The locker room is a bit dingy and definitely needs an update. Luckily, it is roomy and easier to walk around. The shower stalls do not have doors, or even plastic curtains.
Plenty of parking. The closest to home so that’s worth another star.
This should be enough motivation (
…). Not fat-​shaming but think of your health, and so that you can eat and drink anything (at least that’s what I tell myself).

I like that It’s down the Road from my house.
Use to go there when it was Ballys.
Glad 24took it over.
It’s crowded like every other gym.
Going in the last few hours is cool.
Not too many people there staring at the mirror hogging space.
Only serious people that hour.
Wish they extend hours like the one on Ocean.
You guys are 24^th our fitness at least make the effort to stay open almost 24hours.
If your gonna renovate, expand it to have a swimming pool, otherwise don’t bother.
You can tell by the Baner over the old Logo that not much change will take place. Especially in opening hours.
How do you close early on Fridays? Its the start of the weekend.
For people who dont wanna get pissed drunk or club, we wanna spend the niggt crunching weights!
Expand your hours to at lest 12 or 2am like Ocean, then I can realky say welcome to the Club!!;)
Kudos for the curtesy sign that list all the nessesary maintenance required to keep restrooms up to par.
People do get nasty and need to be told!;)
Offer free towel service and you’ll get brownie points.;)
I do like the buddy trial pass.
Bring back that 10 dollar extra a month for Vip which means you can bring a guest with you.
I’ll gladly participate in that you can milk me that way.;) hint hint.
In terms of SuperSport upgrades. Thank God this gym is never gonna get a chance to be a part of that Hoopla.
But others especially in LA.
I’ve been a member since 2004.
My membership is All location, I don’t care if you become Ultra Sport.
You don’t close the doors or bar your original members who invested and already paid their dues.
Forked out almost a grand for my brother and mine membership.
40bucks a month for Supersport? Im sorry, but Im grandfathered in thr Santa Monica one in LA.
Honestly, besides updating equipment to newer model is jusy expected maintenance.
Tge Swimming pool did not turn into an olmpic size ir evrn an 8 feet one! What is it that is suppose to make it Super?
Not impressed with the hype.
North Hollywood got fresh with me
And Santa Monica was like I was there before the renovation transition so I’m Grandfathered.
Here’s a heads up, I’m a lifetime member.
Which means for the next hundred years at least I expect no attmitance change.
You can charge the new members.
But I’m an OG original contributor.
You don’t bite the hand that supported you in the begining.
Bad business.
I hope
Marketing, Ceo, Corporate
Reads this.
Hung Van Lam
(415) 425‑2984
Yes I’d be more than happy to elaborate and file a complaint.
Consider this my petition.
Staff wise, the people at Aleman are friendly.:)

I’m actually pretty upset that Bally was bought out by 24 Hour. The gym feels a lot busier and messier than before. Parking is also a disaster as a result of the increased business.
I had to wait probably 5 – 10 minutes for a treadmill which ended up being broken. I hopped onto another treadmill and that one ran inconsistent also. It’s probably because the machines are dated and overused but I’m going to tell people my strength broke ‘em.
As others have stated, there’s no wifi and little cell reception to stream music.
Bottom line is that this place needs a major renovation.