200 Paul Exchange

Agreed. Ghetto is the best way to describe this data center. We were in United Layer on the 3^rd floor and it was horrible. Once a malfunctioning CRAC unit blew out and overloaded the whole HVAC system. The data center got up to 130 degrees and we lost a lot of equipment. Combine this with constant power issues you get the idea. I will say that we also had space on the first floor from Digital Reality itself and it was far better, although all they have is single rack cabinets.

XO at 200 Paul Exchange
(original title failed to mention that this review thread is XO specific)
The on-​site technical guys were always friendly and followed through on complaints. Sometimes issues seemed to be out of their control (insufficient cooling for example).
The accounts receivable /​billing department at XO is a nightmare. Our company — after 6+ months of overbilling — had over $ 25,000 in bogus charges. That was a nightmare and led to us vacating their facility (they shut off our connection due to non-​payment of the bogus charges). The other chief complaint was a rate increase mid contract that — as far as I can tell — was a breach of our contract.
Another issue: we had cabinets at another XO facility in San Francisco as well, and the 100Mbps link between the facilities would go down about twice a year. The only way to resolve the problem was to contact the NOC in Utah — they were very helpful and got the problem fixed fairly quickly (a few hours); however, the link should never have been dropped in the first place. Every time it was due to a change/​mis-​configuration of their gear.
The only reasons they get two stars:
* good tech staff
* rates where cheap when we moved in (before the rate increase)
Summary: shop with a different company at 200 Paul to avoid growing pains and billing issues.

I’d agree with Michael H. 200 is definitely ghetto as can be.
If you can conjure up the image of a big time spammer/​phishing kingpin, this is where he’d hang out. At night. In stained sweatpants and a 2-​liter of Mountain Dew.