11th & Irving Laundromat

I am copying the email that I sent to this firm as my review — since it points out some facilities & customer service issues with this business.
Service Issue with Washing Machine #17
At your 11^th & Irving Location.
Reproducible — I mentioned this to the attendant last time I was here and foolishly thought that it would have been fixed.
Choose wash cycle Cold/​Delicate
The wash portion is at cold temperature.
The rinse portion at the end is with HOT (not warm) water. Clothes come out very hot to touch.
This is doubly frustrating as customers choose «Cold/​Delicate» when indeed, their clothing needs a more gentle touch — and certainly not being boiled.
I do wish that someone there cared enough to look into this.
When a customer goes out of their way to alert you of an issue — not just once, but twice — it shows disrespect to them by not addressing the problem.

I had to go to this laundromat because my normal laundromat on 9^th and Judah was closed because of upgrades. This laundromat seems nice with some new machines. However, the first time I was here, the machine malfunctioned: when I called they already knew which machine it was. Although they came in half an hour to fix it, it’s nonetheless annoying I have to wait an extra half hour for a machine that is known to be buggy.
Usually I wash late at night and pick up just before closing (11pm). Today I was there are 10.55pm and found the place closed. If you say you’re open until 11pm, then be open until 11pm.

At first I thought this place was ok because they have lots of big washers and dryers; however, I ran across this woman she is part of the owner, all she does is yelling. She comes in to the laundromat with mean looking face and yells all the time. She is rude and mean. I will not return to this place anymore and the place is dirty. They never clean it.

I saw some worker WIPE TO CLEAN the washing machines!
I have not actually used it there yet, simply because I set my heart at Judah/​9. I have to take bus for 10 – 12 minutes to get to Judah/​9 and so I’m reluctant to walk another 2, 3 blocks to get there.
And the hours are attractive: 06:00 — 23:00

This place was great when I first came in, mostly because it’s open late and relatively close to my apartment. I think you can do your last wash at 10pm, and they close at 11pm. Yay!
They have a mix of old and new machines, but now I’m getting a little frustrated with the 2 new broken dryers which seem like they have been in this state for 2 – 3 weeks now. What gives?

I would give this place 0 stars if I had that option. I have been a regular customer for a year and a half because it is conveniently located but I will now drag my laundry an extra few blocks to a different laundromat.
The lady who owns this place– or maybe just comes to clean it– is rude, always has her friends come in with their dogs and yaps really really really loudly with them, and smokes right outside while the door is propped open. The coin machines often don’t work, and I have fought the dryers to give me back the change they’ve swallowed without drying my clothes. There is at least one machine that is out of order every time I go there. The place is also pretty dirty. But most of all, they are not consistent with their advertised hours. Even when they post newly hand-​written notes all over the doors, they do not follow them. They open late and close early– I have encountered this problem a number of times. But today, the woman yelled at me for not coming and getting my clothes from the dryer exactly when they were done. There was no one waiting for a dryer, and I came with before the advertised closing time. I reminded her that she is legally obligated to follow her own posted store hours and that her consistent rudeness will lose her a customer. She didn’t seem to give a rat’s ass as she continued puffing her smoke in my face as I left.

This laundromat is 101 times better than the one of 9^th and Judah — so I lug my 15 loads of laundry here when I’m desperate for clean clothes.
All of the machines are usually in working order, unlike other laundromats, and there are plenty of machines to use — so I never find myself waiting too long for a washer or dryer.
There’s also a nice selection of restaurants nearby, who will give you an understanding smile as you cart your laundry cart inside their entry-​way as your order your food to go.
Unfortunately there’s always at least one rando — pacing around the place — mutterlng to his/​or herself, making me reluctant to ever leave my laundry unattended; but most people that I’ve encountered at this laundromat are helpful and genuine.
In fact some of my best laundry lessons were learned here. I learned the secret to keeping whites –whites, and how to best wash sheets. Genius stuff I tell you. And just a couple of weeks ago — after washing an obscene amount of clothes, the kindest girl — who’s laundry had just finished drying — offered to watch my stuff — while I carted my bagfuls of fresh smelling clothes home.
So — while you may find more sparkly and edgier laundromats elsewhere –this place does just fine — when you want to get the job done.
Trust.

This place is so run down and dirty. I came here once because it is the closest laundromat to my apartment. However, it is worth it to walk a few extra blocks (or hell, drive if I’m sick or too tired) to another laundromat that is much, much cleaner. Why would you wash your clothes in a nasty ‘mat? This place gives me the creeps. I will say that it is on the cheap side. So if you always are hunting for quarters or don’t care as long as it’s cheap, this place is for you.

Some of my friends think I’m weird. For one thing, I enjoy doing laundry. There, I said it. I recognize that this is a domestic task that most people dread doing, some may even loathe, but for me, there’s something about sorting and folding and spraying and bleaching that’s very calming and therapeutic.
So, all that being said, do I have anything substantial to complain about with a laundromat that’s conveniently located just down the block from my flat? No, I don’t. But perhaps I’m biased.
Generally, this laundromat isn’t too crowded, it’s reasonably priced against the competition (read: there’s a TON of laundromats in the Inner Sunset), there’s a long wooden bench to sit and read in front of the huge window on a warm day, and there’s usually enough space for you to fold and sort and spray and such.
So why only 3 stars? Well, I’m a brat. I wish I didn’t have to lug my 3+ loads of laundry down the street to get my most favorite domestic task done, but alas, my flat doesn’t have a working washer and dryer on site. And, there have been a few occasions where some of the machines have eaten my change without reciprocating the favor I’ve asked of them. So alas, 3 stars for the coin op laundry facilities I frequent about every 10 days or so.