Santee Smiles Dentistry

Last week was my first visit to Santee Smiles. Overall, it was a good experience. After reading several Unilocal reviews, I chose this office based on insurance coverage and proximity to my home. The process was efficient and inexpensive, and the staff was friendly. Plus the office was exceptionally clean, which is a huge deal for me. My only qualm was the hygienist rushed the X-​rays and had to repeat a few of them, which means more radiation for me. I know it’s not much, but it still matters to me. I also felt that my cleaning was a little bit rushed and not «vigorous» enough, if that makes sense. Nevertheless, I will be returning for future service.

Please read the reviews for the subsidiary company «Town Center Dental Group». That is the place they send you if you need a root canal or other services they don’t do in Santee Smiles. Please save your money and teeth and go somewhere else. They will grind up your healthy teeth just so they can make money. Big time MALPRACTICE!
They estimated my work was going to be $ 6559.00 for 6 teeth. They worked on two of my teeth that I regret letting them do. After the poor estimate and poor service, I decided to go somewhere else.
My new dentist said I have healthy teeth and will need a few simple fillings, nothing major. So, they fixed my tooth with 2 surface fillings covered by my insurance as opposed to the Santee Smiles Dentistry that wanted to do a crown on the same tooth for $ 1550.00 or $ 757 out of pocket.
The other one that they wanted to do the crown on did not need any work. My new dentist did the basic cleaning because there was absolutely no need for deep cleaning that Santee Smiles wanted to charge me for. I can’t even tell you how many x-​rays they did for the two teeth just so they can charge my insurance company. Pure rip off!
Dr. Lisa from Santee Smiles was aware that the tooth might need a root canal. Hoping that it is going to be successful without it, she fixed it using the expensive material («cerec» inlay 1 surface and metal inlay 1 surface) at $ 555.00 or $ 355.00 out of pocket after insurance. So, since I was in pain she send me to the other office for a root canal. That was additional $ 2,228 on top of the estimated $ 6,559.00 or $ 294.00 after insurance. After the root canal they suggested a crown, when I said no thank you, no more, they closed it with core build up that cost $ 92.00 after insurance. Even though I have something that is worth $ 92.00 on my tooth, they charged me the full amount of $ 355.00 after insurance, they end up overcharging me a $ 263.00.
Dr. Lisa Ferguson’s mistake cost me money. She could have closed it and waited for the reaction, since she was aware that tooth might need a root canal done. The second tooth next to it that I actually went there for, because of cold sensitivity is fixed with a crown and after 3 months I am still in pain. Currently, every single line in their estimate does not match with my new dentist’s statement, I doubt that the work they did on my two teeth was necessary. Very unprofessional, not human. If you don’t want to feel like you are in the auto repair shop run away from this people. This crime need’s to be reported!

I have been afraid of the dentist for years, and because of this fact, I had avoided dentists at all costs. After going thru torture at 2 different local dentists I gave up faith until I found Santee Smiles! From the moment I walked in my mind was at ease, the staff and facility are top notch! I had my whole family come in and they had an amazing expierince as well. Dr. Lisa Ferguson and her whole team has been nothing short of a blessing for me! I would recommend this place to EVERYBODY!!! Thank you Santee Smiles, from your biggest Fan!

The best dentist experience I have ever had. I haven’t been to the dentist in years because of past bad experiences with other dentist. I was a little embarrassed about how long it’s been since I’ve seen the dentist but the staff was very professional and kind. I needed Alot of work done so the hygienist rolled her sleeves up and went to work comforting me the whole way with minimal discomfort. I recommend SANTEE SMILES to to anyone who thinks they can’t go through with it or has white coat syndrome. Thanks SANTEE SMILES!!!

First let me say the employees at Santee Smiles are great. Friendly, helpful, and professional. Dr Ferguson is the best dentist I’ve had a pleasure to deal with in a long long time. The office is state of the art with all the latest equipment. Was able to get a new crown made, and placed within just a few hours. That’s a first for me.
Having no insurance I’ve been looking for a good affordable dentist for years. Found a couple, but soon found their rates were more than my wallet could handle. So I decided to try one of those dental plans «Delta Dental» that advertises low cost services. Santee Smiles was on their list so I decided to give them a try. Delta’s large print shows a crown would cost under $ 500. I was impressed as it would cost $ 1,000 elsewhere paying cash. «Patients Beware» There are hidden fees with Delta Dental. With their plan the $ 495 porcelain crown on their large print rate breakdown would end up costing over $ 1000 with the small print add on charges. Nearly $ 600 more than their large print.
Thank you Dr Ferguson, and Santee Smiles for doing a great job, and working with me!

As people have previously stated, Lisa Ferguson is awesome. I had a bad experience years ago at Western Dental so I decided to just avoid the dentist all together. In doing so I exacerbated the issue I had and was in desperate need of a good dentist. Dr. Ferguson made me feel extremely comfortable. She was both sweet and professional and absolutely did amazing work on my teeth.
I highly recommend Dr. Ferguson if you’re looking for a dentist that will ease any dental anxiety you may have.

Dr. FERGUSON. is by far the nicest dentist I’ve ever had. highly recommend her. Bad teeth? Don’t worry she won’t make you feel bad.
Her assistant who I could slightly tell was new still was kind and very good as well she is gonna be a great part of the team. She always is

I went to Santee Smiles and was helped by Amber she was extremely friendly, professional and helpful and was able to work with me and my insurance carrier in getting as much out of my dental insurance plan, as possible.

I went to Santee Smiles Dentistry today and I just have to share my wonderful experience. I had been hearing word of mouth how wonderful the staff, dentists and office is from people. I have been looking for a new dentist and I had been passing by and thought that I would stop in and check out the office.
I was so happy when I opened the door. The lobby is beautiful and so clean. The ladies at the front desk (Heather & Alex) were so friendly and kind. I was a bit excited and was more then likely talking in circles. They were very patient with me and answered all of my many questions. They helped put my mind at ease. They were so sweet and professional.
I was able to get an appointment for the following day. They were very accommodating with my crazy work schedule.
I went in today for my appointment with my nerves being all over the place. I was so impressed when I walked up to the counter and was greeted with such friendly, kind and warm young lady Katerina. She was very helpful and knowledgable when assisting me with all of my questions. Her vibe alone helped calm my nerves and I felt right at ease. She took me into the X-​ray room and they have very high tech equipment. I have yet to see such advanced machines as they have.
Katerina then throughly explained to me what process was going to happen. She took my blood pressure before my X-​rays, I have never had that happen before. She made sure that I was A ok for the X-​rays before she began the process. She was very sweet and answered all of my still many questions. It was nice to know that she knew everything she was doing. It helped with my fear and nerves of going to the dentist.
After my cool experience getting super cool X-​rays with Katerina. She took me to the exam room, Mind you I am a super clean freak. This entire office was so clean. She took me to the exam room and pointed out they have a purse hook, as silly as that may sound. I don’t like to put my purse on the ground. So something as little as a purse hook, made me happy. She then explained to me what the next step of my visit was going to entail. The exam room was very welcoming and not that white wall scary type. They even have a TV. Katerina turned the tv on and handed me the remote and kindly told me that Dr. Ferguson is taking a look at my X-​rays and would be with me shortly.
Dr. Ferguson then came in and was so awesome. She was so sweet and patient with me. As I said I can talk in circles. She was so good at listening to my many concerns and fears. She was so professional and explained everything so clearly to me. She was very specific with my concerns and we came up with a solution to my situation. During my wonderful conversation with Dr. Ferguson, Katerina was right there by my side which helped calm me.
After my visit was over. Katerina then walked me to the lobby and she re-​explained to me what our plan and steps were for my dental situation. I was very pleased with my entire experience with Santee Smiles. It’s nice to know that not only is the appearance of the office is outstanding, The staff & dentist is kind, friendly, warm, educated, patience, welcoming and make you feel at ease.
Sorry this is so long,. I wanted to be very helpful for anyone looking for a very professional and friendly and hands down awesome dental office.
I would also like to add that there is tons of parking. That’s a huge bonus for me. The location of the office is wonderful. I am so excited to start the process with my dental care.

Dr. Lisa Ferguson was incredibly informative, patient, personable and professional. Staff was also very caring and efficient. My previous dentist retired and I’ve been bouncing around trying to find a new long-​term dentist. The search is over.
I would HIGHLY recommend Dr. Lisa because she was amazing — a true all-​star dentist!

I recently got new insurance so I was on the search for a new dentist. I was talking with coworker’s and one suggested town center dental, I called them and they were booked but let me know they had a new location that I would probably be able to get in sooner. I got transferred over and they were very nice over the phone, took my insurance info and booked my appt. I got there about 5 minutes early. the woman at the front desk checked me in and asked me my medical history. Before I even sat down somebody was ready to take me back for x-​rays. They were very thorough in the images they got of my mouth. She then took me back to the room. They have a TV ready for you while you wait. which was only a few minutes. I was seeing Dr. Ferguson. She was SO nice and said she recognized my name and apparently she sees a few of my family members. She looked at my teeth and was super gentle with me. I am not terrified of being at the dentist, but I don’t look forward to going because my teeth are SO sensitive. She definitely put me at ease and gave me great advice and pointers of what I’m doing wrong and right with my teeth. I had my first ever cavity. The woman from the front desk came in and went over all the details of cost for the treatment recommended. They recommended a night guard because I clench my teeth, but they told me I should buy one at target and see if I can even sleep with it, THEN invest in one if it helps. I thought that it was really cool they cared about my interest and not just selling me the costly mouth guard. Then it was time for the actual work. I had to get numb to get the filling. that was fine and made things a lot more comfortable. There was a little issue with some of the equipment and I had to switch rooms. After all was done I was on my way out with a toothbrush kit, floss, a sensodyne sample AND a package of opalescence whitening trays for the «inconvenience» of switching rooms! That was so sweet especially because it didn’t phase me at all! I am now looking forward to my next cleaning! thanks Santee Smiles!

Love this place! Came in for my check up and cleaning, heather checked me in right away, The assistant Amber brought me back before i even had a chance to sit down. The x-​rays were digital and fast. Dr. Jadali did my exam with great care, then i saw the hygenist Jasmin who did my cleaning. Thank you so much what i great team. i will be going back to see you guys for sure!

The best dental experience I have ever had! The staff was very professional and nice. Dr jadali was incredibly nice and knowledgeable! I am definitely going back.