Santee Cottonwood Dental

I have been coming to this dentist off for almost a year. Dr. West has saved me from my previous dental nightmare experience from a previous dentist office. I have been treated with much care here and the staff is AMAZING!

The first visit I had was with Dr. Hobeck who is very gental and seems to care. His front office staff is friendly and pleasant. However I was fitted for a night guard and it didn’t fit. So I got fitted again and the second one didn’t fit either. So now I’m at the dentist for my third time to get that goop in my mouth for an impression to get my night guard. I had to wait 30 MINUTES PAST MY APPOINTMENT TIME TO EVEN GET SEEN. Dr. West was the Dentist there and helped me this time. He is not a pleasant man. He was stern and gruff with me. His «assisant» Carlos was 10 times worse. Couldn’t find a tray to fit my mouth and started gagging me. Manhandled me, shoving different sized trays in my mouth. He clearly wasn’t listening to me when I told him it hurt and he was gagging me. He shoved a tray full of goop in my mouth hurting me in the process. I told him to remove it and he said no, so I removed it myself because I was gagging and having a hard time breathing. He got angry with me and very hostile so I got up from my seat and told the the front office that he was horrible. She asked me to let Liz give it a try. First tray Liz put in my mouth fit just right. Why couldn’t Carlos find that tray? She gooped me up but said the impression wasn’t good enough and wanted to try again. By this time I was already frustrated and hurting. You would have thought it was a scene from «Little Shop of Horrors». I got up asked for a refund for my night guard and a copy of my x-​rays so I could go to another office. They charge $ 25 for x-​rays that have already been paid for by my insurance company. Absolutely outrageous. I should have read reviews before coming to this office. This has been the worst dentist office I have ever been to. PLEASE BE AWARE. If you like being abused and hurt (my experience) this is the place.

Husband elected to return to this practice for his annual checkup on 06-​23-​2015 and had a much better experience. In response to the question about tattoos on medical personnel, tasteful, coverable ink is an entirely different image than full sleeves. Tattoo away, but don’t be offended if certain people see them as a less than professional reflection on the person and/​or business.

This is the worst dental location in the world. Horrible management service and employees. Please be advised stay away from this location.

STOP DO NOT GO HERE!
I WOULD GIVE THE PLACE A NEGATIVE 10 STARS IF I COULD! The office had a weird odor when I walked in. The front desk lady was rude and seemed «to busy» to have anything to do with me. They did my X– Rays and I seen the dr for about 5 min. He never told me anything he walked out of the room and the next thing I know was that the from office desk was telling me what the dr ordered??? Odd I would say. She proceeded to tell me he wanted to do a deep cleaning. I said ok. then she tells me my insurance wouldn’t pay for a deep cleaning for another 6 months they only approved a regular cleaning and since. I said asked if we can do the regular cleaning now and I will come back in 6 months for the deep cleaning. She said no because thats not what the dr wants to do the deep cleaning you will have to pay out of pocket $ 800. I said I can’t pay that and when I told her thats she said okay well call us when you can pay for it. She walks out of the room and leaves me with the dentist bib on. She was rude to me when I was checking out and paying for my X-​Ray copay & when I called to get my x-​ray to go to another office they were CRAPPY to me about giving me my x-​Rays I already paid for and wanted to charge me ANOTHER $ 25.
DO NOT GO HERE BE WARNED! When I called to another dentist and told I originally went here they laughed and said «Oh we know!»

I have been a patient of this office since 2006. I have ALWAYS had nothing but a great experience each visit. I love how they call to remind me that I am due for my 6 month check-​ups.
Last week I realized that I had something serioulsy wrong with a crown that I had done several years ago (NOT FROM THIS OFFICE). I was out and thought to just walk in the office to make an appt to be seen. I was kindly greeted by Rosa. She took a look at the schedule and I was assuming that I would maybe be able to get in for an appt in a few days. She said. Are you able to do be seen now. I was shocked. She said. I am going to squeeze you in between patients. They did and as I found out. They worked on me during thier luncj break. I was shocked. I wanted to buy all of them lunch. They were able to make me a temp crown for the time being and fitted me for one to be made in the lab. Jazmine and Liz were amazing. So professional and helpful to all of my questions. I was a little worried since it was my mouth and a bad tooth. Dr. Hobeck along with Liz and Jazmine went above and beyond to make me as comfortable as possible since I was a little nervous to have this procedure done.
Since this appt was not planned. I was not planning on having this extra expense. I went to check out and Rosa, the savior or the day, Said. Would you like to make payments or pay for it when you get your permanet crown or you can make a plan to do payments as needed. I was SHOCKED. I started to tear up. I instantly felt such relief. Knowing that I was able to get this emergency dental procedure done and be able to adjust the payment around my budget .
I highly reccomend Santee CottonWood Dental to everyone, I went back today to get the crown put on and they are so sweet and nice and helpful in the office.
Rosa, Sammi, Liz, Jazmine and Dr. Hobeck are the dream team. There were other wonderful staff there. But I didn’t catch their names.
The office has plenty of parking and is very clean. They are located in an easy to get location. They are in the same parking lot as the 99 cents store and Petco. They are right next to submarina.
I have always reffered anyone I talk to about looking for a new dentist. But after another outstanding experience. I wanted to tell everyone, again. If you are looking for an HONEST, friendly, clean, trustworthy and much more dentist with an outstanding staff. Then Santee Cottonwood Dental is the place.

First I want to be clear, my review is only for my dentist and the work he did.
Dr. Kirk Hobock did a FANTASTIC job for me. I was in major pain and discomfort with a molar that had 3 roots going up into my infected gums & sinus cavity. I was prepared mentally that this would not be an easy visit, and I was extremely happy with how it turned out. He knew what he was doing, and while it was struggle to get it out, he kept me calm, and stayed focused on making this as simple as possible.
The only negative was the dental assistant who started the procedure, she was obviously not experienced and actually was making an already complicated extraction more difficult. Thankfully half way through the procedure a new assistant miraculously appeared who definitely knew what she was doing, and I was much more relaxed from then on.
Thank you Dr. Hobock, I will see you soon to have my stitches out.

Because of this
Office I have to get a double root canal. The crown that I got in the first place rubbed against my other tooth and made it decay. Also the tooth that they did the crown on had a big gap and air was getting on there. That is my other root canal. I had found a new dentist who’s is much better. After 3 urs of no service they called me and wanted
Me to schedule and appointment. Ha! Fat chance in hell. I will never go here again!

Dr. West did a super job the other day extracting a bad tooth from me. If you’ve never had this done its not an easy job and they don’t just pull out. He took his time and I could tell right away I had the right doc.
Everyone in the shop was great, helpful and kind.
I called them for the appointment and they had me in in less than an hour and a half.
Great job guys.

If I could give it zero stars I would. This place is out there to rip you off. We went there years ago and they were always trying to sell us services we didn’t need. We switched dentists. My mom recently had to go there because it was the only dentist that was available on short notice. I had no idea this is where she was going. She had something she had eaten stuck in her tooth that was causing her pain. She could see the food particle, just couldn’t get it out. She goes to see Dr. West, who proceeded to tell her she needed over $ 3,000 in dental work, including a new crown and that she had an infection. He would not even address the food particle. She spoke with Financing for an extended period of time. They tried to pressure her into paying $ 600 on the spot, and when she told them she didn’t have it, they said how about $ 200 today and you can make payments on the rest? They insisted the treatment MUST start the next day. She told them she didn’t have them money and went home. A week later she receives a denial letter from Synchrony Bank for their CareCard. Nothing she authorized them to check!!! They ran her credit to try to HELP her get financing for $ 3,000 worth of work that she didn’t need!!! She went home, googled her tooth issue, and figured out how to remove the food particle. Done — no pain anymore. I contacted the dentist’s office. They claim they remember speaking with her at length because «she appeared confused.» Of course she was! They were trying to see her tons of work she didn’t need! They claim she gave them permission — SHE DID NOT! So she «appeared confused» and THEY STILL RAN HER CREDIT! These guys should not be able to get away with this. My mom will find another dentist and will never go back here again, but I’m putting this out there as a WARNING for any potential patients. These people are crooked and take advantage of anyone they can, especially senior citizens. DO NOT GO HERE!!! BEWARE!!! These people should be ashamed of themselves!!!

I went to these people for the first time on August 7, 2014. The secretary was a little snotty but that really didn’t bother me. The dentist’s aide, who took all the x-​rays was an absolute GEM!!! Beautiful young lady with a very nice personality. Made me feel so relaxed. Now, she is why I gave it «one star». The dentist came in. My first impression of him wasn’t a good one. He started examining my mouth and poking around with his sharp rod. When I flinched, indicating to him to ‘back off’ a little, his response to me was, «That shouldn’t hurt». HOW IN THE HE** CAN HE TELL WHAT HURTS TO ME? I asked him to tell me what this ‘bump’ was on the upper right side in my ‘gum area’ (THAT WAS THE REASON IN THE FIRST PLACE WHY I WAS AT THE DENTIST). His answer, «I DUNNO»? WHAT? Aren’t you a dentist? He did say that I needed a «deep cleaning» to begin with. So anyway, he said that the lady at the front desk will help me with further appointments. «Okay, are you ready to make an appointment to handle these problems, said the secretary?» Without handing me the price sheet! I emphatically said NO! I want to know the prices beforehand! After she showed me the cost just for the «deep cleaning» ($ 714.00), I declined and said that I will be seeking out other places for a «second opinion». She was annoyed by my answer. I also asked her to email me my X-​rays, along with the cost of the other items and I will decide later. She said that she would. However, as of 08÷11÷14, she has not sent me ANYTHING (even after repeated request). When I finally became very angry with her and demanded my X-​rays, she said that I can have them for a FEE! What? I’ve already paid $ 111.00 just to get my X-​rays done!!! These people are like the «Jiffy Lube» places that try to sell you on things that you don’t need. This dentist is a CROOK AND A THIEF. And I’m sure that making me pay an additional fee for my X-​rays are nothing more than extorting more money from me! This is UNETHICAL PRACTICES AND HE SHOULD NOT BE ALLOWED TO OPERATE A BUSINESS!!! Do yourself a favor and find another dental office that will treat you as a ‘human being’, AND NOT AS JUST ANOTHER ‘SUCKER’ TO FLEECE!!!

I reeeaaalllly wanted to like this office. I have gone here for 5 years, no complaints.
My husband had a bad experience here a month ago, dentist told him he needed $ 9K worth of work, nothing urgent however, it all could wait. Um… if it isn’t urgent, why $ 9K?
So anyway, that was him and this is me. I never had any issues with the daytime dentists. I still don’t. The STAFF however, absolutely stinks.
First off, there are different hygienists and front office staff EVERY time I go. Okay, whatever.
Today I go for cleanings and x-​rays with my kid. The front desk girl asks me to sign that I will pay $ 75 for each of us. There is a poster on the window «$ 49.95 for x-​ray and cleaning», so I ask for that price.
«It is only for patients without insurance» I am told.
«Okay. I don’t have insurance.»
«Oh, I mean new patients», she says.
«So, you don’t want me coming back? You are going to charge us 50% more for being loyal patients?»
«Well…okay we will give you the same price.»
Fine. I get my x-​rays, check-​up, scraping, and polishing. My 8 year old comes and tells me,“Yay, they didn’t x-​ray ME! All they did was polish my teeth.” So I tell my hygienist, Hey, I am paying for cleanings AND x-​rays. He gives me some excuse and blows me off, tells me to ask at the front desk.
Oh… I get it! We get the new patient «discount» for cleaning and x-​rays, as long as we don’t get the x-​rays!
Bye bye, Santee Cottonwood Dental!

I do not normally write reviews on here but I just had to this time. I have been seen at this office at least 4 times in the past year and half. Each time they try to sell me on things I do not need. First the deep cleaning and then some type of tooth brush. All amounting to over 400 dollars. Also when I had an emergency I called the on call dentist and was told it wasn’t severe and to wait until Monday. I had to go the emergency room on base that night and turned out to have a infection in a tooth and swollen gums. The people here do not care and the service is horrible. I have already switched to a better office, I hope. I think I would rather stick with the dentists on base… at least they are not after your money.

Avoid this dentist unless you want to be charged thousands and have work done that does not need to be done.
We started going to this dentist over 12 years ago. At first we always got to see Dr kasanti and the experience was very enjoyable for a dentist.
Then around 2007 the practice changed hands.
I went in for a cleaning and was told I needed over $ 1500 in deep cleaning, fillings and they wanted to replace a stainless cap I have had in for over 30 years just because it was stainless, not because there was any problem. I only let them do a regular cleaning.
They did the same thing to my wife. She would only let them do the regular cleaning.
She did have a cracked cap replaced at $ 800.
About a year later I had 2 teeth on my lower right back break because of decay.
It cost me $ 2500 and I did not get any cleaning ether. The middle eastern dentist who mad the mold for my 2 back teeth was very rude when he was putting the two tooth cap on saying that because I did not byte down hard enough, it was my fault that the mold did not come out right and stuck up too high. He spent more than 45 minutes grinding on the dual tooth replacement crown. when he was done it still was too high. I complained that it hurt when I byte down. he said that was normal, that my mouth needs to get used to it and the pain will go away in a few days.
Yes he was right, my mouth got used to it, I learned how to byte so it did not hurt.
It has been over 5 years and that frigging tooth still is giving me problems. more on that later.
My 18 yr old son went in for his 6 month cleaning and was told he needed extensive work done because he had 7 teeth that needed repair from all the decay. He freaked out because he was not able to afford the $ 2500 bill they wanted to give him. He did not get the work done. 6 months later he went in for his 6 month cleaning. He saw NEW different dentist for the cleaning. He asked about the cavities and work that needed to be done. The dentist said there are no cavities. My son responded with a «What, was the other dentist just trying to get money for work that did not need to be done?» The dentist replied «Most likely».
My daughter had her braces removed at the orthodontist and needed a deep cleaning and two cavities filled. $ 1400
I went in today 1÷29÷2013 for pain under my dual crown. I have not been in for 5 years. they did a complete set of xray’s and pictures. Told me that my whole mouth needed a deep cleaning. and all my fillings replaced with caps. Told me that my front teeth have too much ware and cracks and should be capped. fact is told me all my teeth that have fillings are cracked. he even wanted to replace the stainless cap that has been in place 37 years with out any issues.
He told me that A deep cleaning may take care of the pain under my dual crown. He told me it was not a dual crown. I told him i was there when the mold was made, i was there when the dentist spent over two hours working on getting the thing installed. He actually told me that he would just put a piece of floss in between and just break it if the crown was one piece. He said deep cleaning first, then we can talk about a root canal if the pain persist.
They were going to begin work on my lower right deep cleaning at $ 175. They took my blood pressure. Then told me that the anesthetic would raise my blood pressure. They told me to go to my doctor and get my blood pressure under control before they could do any work.
The dentist thanked me for coming in and left me with the office girls.
They went through the proposed bill with me. They want $ 1400 plus the deep cleanings.
So here I am, still in pain, can’t get the dentist to work on my mouth until I see the doctor (tomorrow). The dentist that will do the work only comes in on Tuesday and Friday. I have to take ibuprofen every 6 hour around the clock to control the pain.
I am 52 yrs, high blood pressure, and eating Ibuprofen like candy. Can we say liver, kidney, heart attack, death coffin.
IT IS TOO BAD I CAN’T GIVE THIS DENTIST NEGATIVE STARS. THE UP SELLING IS BULL. I DO NOT TRUST THIS DENTIST BECAUSE OF WHAT THEY TRIED TO DO TO MY SON BY UP SELLING WORK THAT DID NOT NEED TO BE DONE. I do not under stand how these people can get away with a such miss diagnoses. What was the dentist going to do, just start drilling on good teeth?

I’ve been going here for years only because I have been too lazy to look into another office. Luckily, I have no major dental issues, so I just go in for the standard cleaning and xrays. The place is in need of a serious makeover and the staff turnover seems very high. The customer service is poor and they don’t even look you in the eye. I am finally calling another office today-​goodbye Cottonwood!

This place sucks. First of all I complained about my gums bleeding, around my crown three times, they insisted it was normal. I’m going to get back to that. Let me expand a bit on my history with this place. I’ve gone there for 2 – 3 years, so roughly 6 – 8 appointments. I’ve seen the same dentist 50% of the time. The heavy set older white dentist is terrible. He cleaned my teeth, did a spotty job and considering that my insurance pays them well, I called and complained about it. They told me to come back and that they would make it right. They did that, with a normal hygienist. So my follow up appointment 5 months later comes up. The dentist confronted me about my complaint right before my normal exam and cleaning. I guess he was a little bitter about it since he did the spotty cleaning job, about 5 minutes into the cleaning he gagged me with his mirror (which is not normal in a dentist office), and then scaled my teeth under my gum line excessively hard. Keep in mind I have been to navy dentists which are the worst. I was pissed, and had words with him afterwards since I felt like he did it on purpose. He denied it of course. I was professional to him and he was towards me as well verbally. I told him I was never returning and to give me my medical records. The office manager called to offer me a free zoom whitening package with trays and free follow up services with another dentist, also explaining that «we all have bad days». I didn’t return the call. I still have the voice mail on my phone. I was too angry and didn’t want to go with them anymore since they are a bit out of the way from my normal work/​home traffic pattern. Anyways, I go to my new dentist for the first time today and my dentist informs me that i have problems around my crown that I complained about before and that I have the beginnings of gum disease there and I will need to have some extra treatment done. The dentist did not try to upsell me and either of the places since I have good insurance, but it shows the lack of CARE that Santee Cottonwood provides to their patients. If I tell the dentist my problem, he says it’s «normal» and doesn’t go about treating my issue, that’s negligence and poor practice.

Avoid this dental office like the plague! They try to sell you things you don’t need, and try to talk you into procedures you don’t need.
Their waiting room has a noisy, circus atmosphere. You seldom see the dentist who owns the office. Usually you are dealing with a hired gun (a dentist who comes in certain days of the week) and I was seen by several during the time I went there.
I have since moved to a dentist in La Jolla, and receive much better treatment, and they are not recommending some of the work that Cottonwood Dental recommended.

I went in for a wisdom teeth consoltation and they recommended $ 1,000 worth of extras that I did not need. I decided to research them online and saw many complaints about overcharging. I went to get a second opinion from an oral surgeon and he said that the added bone graft that they wanted to add was not only unneccessary but a Harvard study shows they can be damaging to wisdom teeth. They also tried to get me for a deep cleaning when I only needed a standand cleaning.

Long overdue review. They consistantly insisted upon up-​selling me to «Deep Cleaning» when a simple cleaning is all I’ve had ever since had at my new dentist, and with absolutely NO problems. Additionally, about 5 years ago this facility had to re-​do a crown/​bridge so many times I ended up having TWO wisdom teeth removed and had to have implants (From a new provider, of course). Ended up costing me about $ 5k. Thanks guys. What REALLY got me was the up-​sell for the deep cleaning… Unconscionable in my opinion.

This office gave me to much Novocaine, and went to the ER with compilations for the overdose, my whole left side was numb all day.
Then they did not want to reimburse me for the ER visit, I had to pay $ 75 for the visit. Then if that was not enough they did not refund me the money on the work that was not done because I had to leave to the ER! DON“T GO THERE!!!