Massage Envy – Santee

I previously came here and had a bad experience with a massage therapist telling me
she hates her job. I have a memebership so I decided to give them another chance. This time I went I got the best massage by Lisa and the best facial by Sandra. It was a complete turn around. They are super friendly and knowledgeable. I will recommend them to my friends and come back for future services.

Therapist and massage nice: but you pay for a 60 min massage. I have never had a full 60 min it’s always 40 – 45. Get you to the room a little late– have you change, then stop to have you change back into your clothing. I wouldn’t get a membership… Every other massage place is a full 60 min!
Received a private message– responded. 2 months later still no correspondence.

The facial massage was great, it was the «up-​sell» after that totally ruined it! You’ve just had a RELAXING massage and then you get inundated with sales pitches of the products and pressure to become a «monthly subscriber!!!

I’ve been coming to this location for years. They have great customer service and awesome therapists.
The only reason I gave 4 instead of 5 stars is because when you get a room in the back, next to the facial room, you get to very clearly hear girls chit chatting about their lives and drama… Not exactly my idea of relaxing.
Still definitely a loyal customer, just wish they would do something about the paper thin walls

I am very impressed. So today was my first time ever getting massaged. I work in am office an get a lot of tention in my shoulder an upper back. When i called the lady who answered the phone was very sweet and really listened to what i was requesting. When i got there i got the same treatment. My therapist was Gio, he was amazing VERY professional an made sure to focus on my problem area. At the end I was also impressed on the way the receptionist explained the member ship. She was not pushy or obnoxious about it. I am very impressed an do plan on returning! Thank you staff! This was a very well rounded establishment.

This location has done a great job taking care of me! I had an issue with my card being cancelled and the auto-​renewal was going to be affected. I called ahead and Samantha was awesome. The front of house staff are always really helpful and kind.
I received a facial from a young woman here, who I want to apologize to because I can’t remember her name! She was awesome, though. She gave me a few personalized skin care tips, but didn’t try to make a sale off of me when her job was done with the products out front. I hate feeling pressured to buy overly expensive products after I’m already paying for a special service like a facial – this young woman didn’t go overboard and talked to me candidly, like a friend might. I wish I remembered her name, dang it. Shout out to you, though, nice facial lady!
Then, the massage. My MT, Gio, is amazing! Seriously– I’ve had plenty of massages (from other places, not here) where I left wondering why I wasted money on it at all. Gio, on the other hand, finds tension I don’t always even know I had! He has an easy, comfortable air and makes the membership completely worth it. His technique is superb.
As for the other MTs here, I can’t say. Haven’t tried them. But for the staff I HAVE met, you guys should keep it up, because you’re doing it right.

I have been to this particular location twice both for couples massage and have been meaning to write a review ever since. The massage itself both times was fantastic! They focused on all my problem areas and were not too rough. I felt very relaxed and both me and my boyfriends massage therapists were very sweet and professional. However on both occasions I have not had an equal experience as I did with the therapist, with the receptionist. They both were very nice and easy going at check in but when checking out they were EXTREMELY pushy on signing me up for a yearly plan. When I respectfully declined due to not needing a massage monthly and just on special occasions, I was immediately interrogated. I was asked repeatedly «what would change my mind?» «why not?» etc. I came to this business to receive a massage and RELAX not to be PRESSURED into signing up for a yearly plan. I’m not sure if it’s just the receptionist at this particular location or if the company in it’s entirety pressures its staff to meet a quota. Overall if your looking for an excellent massage this is the place but just know they will really try to sell you on their memberships.

This business does not function like the professional organization like it promotes. I originally scheduled an appointment online and received an email saying I would be receiving a call to confirm my appointment. I waited a day and finally called the business and had to reschedule the appointment over the phone. I had my appointment scheduled for 4pm and when I arrived the lady at the front desk had the audacity to tell me that they called me and left me a voice mail informing me that my appointment had been changed to 5pm. I never received one phone call from Massage Envy all day. I do not appreciate people lying straight to my face. I will never go to a Massage Envy ever again and I would advise booking your massage with another Massage parlor also.

Just got done with my massage here and it was just okay. While my massage therapist was really nice, it felt so rushed and she barely spent time on the things I asked. I wasn’t stretched out how I have been at every massage before (not this location). The table wasn’t warmed, I was asked if I wanted it on but I feel like it should be on beforehand and if someone doesn’t want it then it’s turned off. Nobody wants to crawl into a cold bed. The lotion was also not warm at all, it actually gave me goosebumps. My neck is actually killing me right now, way more than when I first went in. Very disappointed. Only reason why it’s two stars is because the therapist was nice. I have a membership with them for a whole year and kind of wish I didn’t.

Amazing everything hands down!!!
Massages
Facials
Products
Staff is awesome!
Clean location!
Affordable memberships!
Way to go everyone

Great staff and location. Well worth the fee for a bit of muscle and mental relief! I go twice a month and the membership is worth every cent!

If you’re going to go to Massage Envy I highly recommend this location. Other ones just seem like a revolving door where they take your money. Everyone is fairly timely. Most of the therapist are always fully booked. Chrissy who I go to for facials is verrry thorough and concerning about your skin health. I don’t think I’ll go to any other Massage Envy location.

The customer service is horrible at this location. I made an appointment today for 12pm and when I got there they said they didn’t have one for me. I confirmed the phone number I called yesterday with the girl in the front and she looked again with no appointment made under my name. She offered an appointment for tomorrow but that doesn’t work out for my schedule. A free massage or at least discounted for another day/​time would have been sufficient to entice me to come back as a FIRST TIME client to Massage Envy. I will be speaking to the manager later so hopefully they can correct my disappointment of this establishments.

If you come to the Santee location be sure to request karlie! She’s amazing! I’m a hairdresser so my shoulders always have lots of knots and she gets them out and it feels amazing! She’s also super sweet and very attentive! Love her!

I have to give a mixed review on this establishment. My first massage there could not have been better– the therapist was attentive to what I needed and knew well enough to make suggestions– an A-​Plus massage. My second visit was the polar opposite– my therapist did not accurately address any of my issues or requests.
HOWEVER– without me filing any official complaint (Just the survey) the manager reached out to me to make sure that my future visits would be better.
Customer service is the most important thing after a bad visit, so I still highly recomment this location. Thank you Rebecca (manager) Jacqueline (first therapist) and all the front desk staff– you all did your jobs wonderfully.

So I got a gift card for Valentine’s Day from my fiancé so I decided to use it asap. I went on the website and filled out the appointment preferences and they said they would call me. Well I received no call the next day so I just called. They said that they have only one appointment and so I grabbed it. They then told me their ridiculous cancellation policy, but whatever, I get it.
I got there and promptly was put in the waiting room and filled out the questionnaire. The interview thing is kind of awkward. Why am I telling a lady who isn’t my masseuse what I want? I was offered water and they were very nice.
I met my masseuse and we talked about the same things again that I just talked to with the front desk lady. Ok. Then they give you 5 mins to undress and 5 mins at the end to dress. Ok?! So it’s a 50 min massage.
The massage itself was great, the woman was awesome. Listened to me about the pressure and was very professional.
On my way out I go to pay and here comes the bummer, I’m nice and relaxed and hand my gift card over and they try and sell me some rediculous membership. Which mind you when my fiancé went to get my gift card, they tried to strong arm him about how he should get the hour and a half and made it seem like the 49 $ option was lame. So I politely decline and get out ASAP. Totally ruined the mood.
Like I said, massage was awesome. The company itself? Not so much.

My wife and myself are so very happy we found massage envy in santee
Most of the girl at the counter are very friendly but there all very professional.
To Mary your the best
My wife and I enjoy all the services that are given to us there
And will probably never leave
Thanks to all
Every employee there should be patted on the back
D and M

They have always been so helpful in getting BOTH therapists for my husband and myself. We have THREE that we love, but don’t really want to tell our secret because they are already hard to get into. But, they have been fabulous and the front desk people have always been so sweet and understanding even when we have to spend 10 minutes with them scheduling both our appointments. This establishment is always clean and relaxing.

Just had the most amazing massage from Jennifer Smiley. I have seen a number of therapists for deep tissue massages and she is the BEST. She is like a massage wizard. You HAVE to go see her. I literally would have paid the next client $ 200 to leave so I could stay for another hour. The building is clean and peaceful and all of the employees are very friendly. All around a great place!

Well, it is what it is…
Massage envy is the Walmart of massages. It’s an unending sales pitch, and a money trap, but as a gift, it was great.
My massage therapist was Charles, and he was wonderful. My back feels so much better. I was relaxed and happy the entire time. I’ve never had my stomach massaged, that was an interesting bit that I rather enjoyed.
Will I be back? Not unless its purchased for me. Was it bad? No.