International Auto Logistics

Pretty decent service. We came here to pick up a friend’s car from overseas since he’s family’s transferring here in Cali. and so far we’ve only waited for a total of 20min including inspection, etc. There are some people here too but they’re shipping their vehicles and i think this process takes a while compared to just picking up. The office is ok and some staff were just chatting behind the front desk but maybe it’s not their job to do paperwork or whatever. One thing we didn’t like is when you call their office they don’t pick up the phone and it’s office hours. We called them four times. We understand a day could be busy but answer the phone and put the person on hold but just don’t forget about it. So far we got my friend’s vehicle without damage in a timely manner.

If I could give this company a lower review I would. The worst part is, as a military member I’m stuck using them. Not only do they not deliver when promised, but the company as a whole is uncompassionate to military members. The only thing they will reimburse for not delivering on time is a rental car… after you go through your military system for the first 7 days, what company does that? UNSAT After reading the other reviews I’m done. I’m writing my congressman. This company needs to lose their contract!!!

This company is horrible to say the least. As everyone else says, including google and all its listings of lawsuits, etc, they are total crap. Both my cars received damage, and neither car showed up with customs paperwork. I shipped both vehicles at the same time, but my second car arrived 2 months after the first. During those two months they did absolutely nothing to help locate it. After picking it up without any customs paperwork I was told they would e-​mail me a copy that day, and send the hard copies stat. Here I am 3 weeks later with no paperwork, and no calls back. I’ve also e-​mailed 5 separate employees with no response back,
If you are just looking for a company to ship your car, and aren’t being forced to use anyone in particular, avoid this place like they’re the origin of aids. I can’t wait to receive my damage payouts, and paperwork to register my cars so I can be done with this company forever!

Just google the name and you’ll see lots of news about a lawsuit filed by US Servicemembers. 70% are late receiving their vehicles with inaccurate tracking info. The company does not return phone calls. You send an email or call and place a «trouble ticket» of sorts with the promise that someone will get back to you but never does. DO NOT USE THIS CARRIER. My car is one of the 70% that is late and they don’t even have an estimate after 2 months. AVOID LIKE THE PLAGUE.

Congress has even gotten involved! This company is a mess! Thousands of service members and contractors are waitning on their vehicles and given erroneous information or none at all!

I can’t give this company 0 stars since that is what they deserve. No one picks up the phone when you call. Their «customer service» only takes your information then tells you that you will be receiving a call in two days with where your vehicle is. That call never comes even though I have called and given my information 10 times. This is the worst company I have dealt with in a long time.

Soooooooooo sloooooooooooowwww. Be prepared to sit here forever. This has been the very worst part of my PCS.

Unbelievable!!! The worst customer service I have ever experienced. No one had a clue of where my vehicle was for a whole week after my scheduled date to receive it. As if that wasn’t enough we had to wait over four hours to have it turned over. The web site they have is worthless and I could never get a hold of anyone over the phone. It is unfortunate that the military has to deal with this kind of service after everything we put up with during our PCS.

Wow, this company has totally made my transition hell. Their office only has one phone line that they do not answer, the office closes their gates before their 4:00pm closing time and the website rarely shows updates of where your vehicle is. I was told that the my vehicle should have arrived this week but it has not and not one employee had the ability to give me an absolute answer of the status of my vehicle. I was told not to make the trip to the LA location due to high volume of customers so I tried calling and stayed on the phone day and night waiting on someone to pick up their phone.
One incident that really took my respect for this company away is when I stopped by this location today and one of the workers argued and scolded me on the way out and continued to follow me and be disrespectful because I came in at 3:45 pm to get a status of my vehicle. This company is supposed to close at 4pm and I drove over an hour to just talk to someone since they can’t answer their phone.
Overall, this company has totally has not showed me respect as a person or veteran. Unfortunately, I have not received my vehicle so I still have to work with them. I rate them –10 stars if possible.