H C A Sunset Trails

This place is a scam. I wanted to rent because of the location. They said they’d need a deposit and that I’d get it back if denied. Then they refused to let me know if I was approved or denied. I had limited time and tried calling they just sat there not answering the phone, so I went in and they said they hadn’t heard yet. I requested the money back and they said no because they were «holding» the apartment for me. They don’t answer phones so this worries me as a potential renter about any contact I need to make with the office and the one office person was extremely rude. I think this place is a scam and should be avoided.

If you have animals, don’t move here. Yes, they are «pet friendly,» but beware. They do not inform maintenance of which units have animals, as a result of that, maintenance let my dog out when they were in my apartment. They made no efforts to assist me in finding my dog except post 7 flyers, which I provided and asked them to post on every door. They had the nerve to ask me what efforts I was making to find her while they blamed me for her getting out. This apartment complex is a fucking joke. They are never in the office and if you have to deal with corporate, get ready to deal with people that don’t give a shit at all. Thankfully my dog was found due to my own efforts and the complex made no efforts to help, not to mention she’s a registered emotional support animal. It’s unfortunate I’m stuck in a lease!!!

The management is always on a break. Even during the beginning of the month when you would like to be able to turn in your rent. There’s termites, many of them, as management knows, but they won’t do anything about it. There’s mold on the windows, which I clean myself. I wasn’t aware of the issue before I moved in. Now we have cockroaches. I keep the apartment clean, so we don’t get many, but they are there wanting my cat’s food. The pet rent isn’t too bad, however the deposit is large for one or two animals. We have loud downstairs neighbors (LOUD bass) and next door neighbors, but management won’t do anything about it. When you need something fixed, it doesn’t get fixed. The floors are very loud and lumpy no matter how quiet you try to be. Rent gets increased every time they can. Do yourself a favor and look anywhere else, even if it’s a bit more, before you move into Sunset.

moved here two years ago. they got bought out by corps and now squeezing people for all they can rent wise!!! even moving out section 8 people by increaseing rent till they cant stay!!! sleazy!!!

My hubby and I along with our daughter moved in here after a battle with our old complex! We love it! Management is great! Maintance is great! I will live here as long as they allow