Cox Communications

Don’t where else to put this. Very limited options.
I’m sick of paying for HBO and having to deal with crap. The same damn movies over and over. Sometimes the same movies on two channels and then the Spanish channel. I don’t speak Spanish but I’m paying for that channel. This morning is it for me. Freekin Sesame Street on HBO? Pinky Dinky Doo? On at the same time. It’s Saturday morning there are plenty of cartoons on the regular channels. If this kind of programming doesn’t stop o will not only drop HBO but drop Cox.

Terrible customer service. Internet is slower than dial up for our area and they won’t discount what I pay. We have a negative 23 signal that comes into the house :(

Because half a Star isn’t an option. Seriously, consider any other option before this monopoly. They offered to add ESPN to my current bundle for $ 79! Really Cox? I want to watch the channel, not be a partial owner. Pound mud!

The worst. They continuously raise the price without warning. (Last price hike was by $ 10!) If you need help from customer service, it will take you at least 15 minutes to get to a real person and when you finally do, it’s rare that they are even able to help you. Today, my husband had to keep repeating himself because the tech couldn’t understand simple English. When my husband very gently said «Thank you for your help, but could I please speak to someone who can give me step by step instruction?» Their response was, «No, everyone is too busy.» «Can I speak to your manager then?» «No, no one is here.» «Um, ok, I guess I’m supposed to try to figure it out myself then.?» «Yeah, ok, bye.» WTH is that?! WORST CUSTOMER SERVICE EVER.

I’m currently watching NFL football and both HD channels that are showing the games are out. This is not an isolated incident. It seems that any time there is a major event with a lot of viewers, the HD channel showing it is either choppy and scrambled, or it goes out completely, leaving us with only the fuzzy non-​HD channel to watch. I can’t even read the wording on the dialog box on the bottom of the screen, that’s how fuzzy the picture is. Luckily I have a Slingbox hooked up to a DirecTV box and I can get a higher resolution picture that way. COX cable is garbage. As soon as I can, I’m switching back to DirecTV.

TERRIBLE! My cable NEVER worked, and I was forced to pay full price. I called repeatedly to have my cable fixed and it was never documented. Finally had to cancel because we were paying for nothing. They charged me a giant cancellation fee and wouldn’t accept installments so they shut off my internet. I went into the store and they were rude and refused to do anything. I stayed calm, but eventually I got so frustrated I raised my voice. They called me low class and laughed at me. They don’t care about their customers at all. I have never been treated so poorly.

Recently I went to the Santee Cox store to see if they had the password to the router/​modem I purchased from them on their computer data base, since my wife trashed the box that the router/​modem came in, of which the password was written on. Their solution was to purchase another router/​modem. I called Cox’s tech support and he said I should go back to the Santee Cox store and they could reset the box to factory settings. The staff at the Santee Cox store said that was not true, that I still needed to purchase another system. I am giving Cox one star only because of the effort by the tech member.

This location is theeeeee nicest one out there. I was returning a cable box and I was seen right as I walked in the door! The guy who helped me was really nice and fast.

I don’t like you cox!!!
I only have you because its the only cable service allowed in the complex!
I compete with my neighbor weekly on who has the shittier service… We’re pretty close to a tie.
Let’s see… If my box works, my remote is broken (neither have worked at the same time in 3 years)
Our DVR constantly is freezing.
Most of the time we have to call you to rent a movie…
We lose recordings, get half a show recorded, or record a whole different show altogether.
I wait forever on the phone. only to be transfered.
I have pondered if it’s just my neighbor, and my entire family of 7 who are mentally deficiant regards to operating your services. But it’s hard for me to believe that a houseful of men and teenage boys can’t use cox… After all… They can’t find their way around a kitchen. But anything TV related they have a VAST VAST knowledge of.
So if my other half is howling because he can’t get his porn… Then it’s definitely your service that sucks!!! ALL MEN KNOW HOW TO ACCESS PORN!

Abysmal customer service. Cox doesn’t care about you and the quality of your service, just your money. Awful company unable to provide any decent feedback or help for problems which should otherwise be non-​issues. Avoid at all costs.

Very bad experience with guy who is resposible for recieving customers and writing their names, He was so rude with me, I would change my internet sevice to other company ASAP.