Coles Fine Flooring

The salesman dennis was very helpful and the installers were helpful and informative.

The installers arrived on time and got right to work. They have not stopped since they got here! Very happy with my new wood laminate. Thanks Tony and Marlon!

Thank you Cole’s Fine Flooring for being an awesome provider in home flooring, I loooove my new carpet!!! Thank you Liz and Maryanne, you picked the ball up and ran with it scoring a touchdown in my book!!!

Outstanding service! The salesman, Don, was helpful and the carpet installers were pleasant and did a great job!

I am so pleased with the level of service and excellence provided by Coles Fine Flooring that I gladly give them the highest rating available here: 5 STARS!!! Much more than just excellent products and price ranges to choose from – I’m talking great service support too!
And in particular, I must make special mention of service way beyond the call-​of-​duty by Maryann (I refer to her as a «life saver»).
I originally went to Cole’s main store on Morena Blvd. where I met and was thoroughly helped by Maryann. Eventually I ordered some nice, high quality porcelain floor tile at the insistence of my girlfriend. Got the tile to my house and before opening the boxes decided it was not what I really wanted – something just didn’t feel right to me.
I called back to Coles and learned that Maryann had been transferred to the Santee location and anxiously explained my predicament to her. Maryann was more than empathetic and supportive. She came over to my house on her own time and on her day off too!!! What’s more, she brought numerous sample flooring options to help me. Bottom line: she nailed the issue for me (pun intended) with her expertise and sharp eye for what works in the home environment. We ended up switching to another flooring option. So thanks to Maryann we got this whole thing resolved to my complete satisfaction.
And as Maryann said to me and I quote: «Marty, I want you to be a happy customer, that’s why I am here». Need I say more?
.

We will not patronize Coles Santee again. We placed an order for carpeting then realized the original quote they gave us was different than the price she quoted us. Tried to call, it rang and rang. Went in and the woman argued with us and denied the original price. We were in a hurry to get the carpet laid so let it go. The day the carpet was to be installed no one showed up. We called Coles Santee and no answer. We called the customer service number and found out she had never put us on the schedule! Luckily the corporate office sent someone out that day to install it.

My sister and I went in a few weeks ago trying to price out laminate flooring for my new home. The salesman seemed annoyed when I asked him to show me exactly where laminate flooring was instead of just pointing even though we were the only customers in the store. He then proceeded to tell me it would be roughly 4000 dollars to take up my existing flooring and the 950 square foot house would be approximately a 16,000 job for laminate flooring. Seeing the shock on my face he then had the audacity to tell me that if that was out of my price range that maybe I should rethink my budget. My husband and I will be going back to lumber liquadators, where they quoted us a fraction of the price and made us feel welcome.

I’d like to say how happy we are with our new carpet, and with how smoothly the installation went. The crew, of Matt Dene, Joe Dene, and their two assistants, were extremely knowledgeable, had professional attitudes, and were a pleasure to be around. Not that I want to become a carpet installer, but I thoroughly enjoyed watching the installation process. Those guys are great … a credit to Coles.
I would also like to note that it was a pleasure working with Linda Bour, the designer, who helped us select exactly what we were looking for. She saved us a lot of time and she said the installation crew she selected would be the best and she was right
Sharon and Chip