Best Buy

I will explain my experience without assumptions. I walk in with my daughter and brother in law. I go in and wander through the TV’s. I went to buy a 55 inch TV a Blu-​ray player and an auxiliary cable. My brother in law and are are both big, tatted up and wearing loose fitting clothing. Initially I get asked politely if I need help by a younger kid working there. I asked him about Blu-​ray players with WiFi and streaming capabilities. He helped me out and I was appreciative. I grab the blu ray and my daughter is following me around. I grab the aux and she wants to hold it so I let her. I go see the amazon fire TV box and am holding both boxes. I pull up my phone to research the capabilities and streaming services of both products. Then a big man who was wearing a Grey and red shirt who worked there approaches me after eying me multiple times. He comes up and asks of he can help me, very bluntly and I said well I was interested in each product but didn’t want a Blu-​ray player with bad streaming and WiFi. He asked like I was dumb «well do you need a Blu-​ray player?» I told him yeah, but I may want a standard Blu-​ray player and the amazon box. Well he cuts me off and says «follow me so I can ring you up… Do you need an HDMI cable?» I told him no. He walked me over to the register near the TV’s checked me out and said «the guard at the front will be checking your receipt» he shoved the bag to me and handed me my receipt. I don’t know if he was judging me or what but he was being a jerk and I was fully prepared to buy a TV there too on top of spending 100 dollars but there’s plenty of places around here that will sell my a TV without treating me like a criminal or like they didn’t want me there. I also wondered if they were closing soon but it was only about 7. Never going back to this best buy or maybe even a best buy at all. I’m also a veteran so I can always just go on base in the future.

Love Best Buy! The Magnolia room rocks! We just got the The LG 4K 3D OLED TV! Wow!
Best TV in the world! I know that the guys at the Santee Best Buy, probably didn’t invent this wonderful TV but they were smart enough to show it to us… What the heck could we do we had to buy it. Phenomenal is still too small of a word to describe that TV. You honestly have to see one to believe it.
I want it to be known that the Magnolia room isn’t the only awesome thing about Best Buy… Did I mention the geek squad? Geeks ROCK! Thank you (Geeks) Juan Carlos, and Carlos the Costa family loves you!
Thank you for many years of great service.
(FYI no we aren’t related to anybody at Best Buy)

Won’t match their own sale price if you are few days past their 15 day return period. I have always tried to support Brick and Mortar stores if at all possible, but their refusal to work with me will put a stop to that.

I was at the store yesterday since I had an appointment and I had some time on my hand to kill.
So I stepped in to the store at Santee to browse a little bit.
The associations trying to help but in a annoying way.
They keep an eye on you like a watch dog which makes you uncomfortable.
The store manager by the name of Jullie even told me I went to my lunch break and came back you are still here. So when I told her do you keep the track of time for each customer she said yes that’s my job.
One other associate who rang me up told me you where all over the place «that was rude «.
I think these things happens when the youngest person becomes store manager with no experience.
In a store with so my associates and few customers
That is kind of harassing the customer.
The only polite and helpful one in the store was Joshua. M who answered my questions with patience.
Esmaeil Kazemi
619 964 7615

From the second I got in I got all the help I needed and, unfortunately, had to return the item immediately after I tried it in the parking lot on the way to my car.
The girl with red hair was more bubbly, and energetic, than almost anyone I have ever had to deal with in retail.
I rarely give a 4 star review so they nailed it that day.
Always love best buy-​especially the «views»! LOL

What’s an awesome group of people who work here! They always greet u with smiles, extremely knowledgeable about everything in that entire store (they even know everything on they’re website)! They treat their customers with respect, guild them in the direction to best suit they’re needs, even if that means they don’t sell u something, and most importantly the act like one big family! I enjoy every time I walk in this doors! I am grateful for having a staff full of such awesome individuals in my local best buy! U guys, and gals, ROCK!!!

This place never does me wrong. People are always willing to help. There are a few bad eggs, but any retail environment will have them. The good eggs, however, are terrific. They’re the reason I come back. There were two recent instances where I bought a phone and a laptop and I left very satisfied.

Walked in looking for ink for my printer. After being told wear to find the ink. Could not locate what I was looking for. While trying to find someone to assist me. They just where more worried about breaks or when they were going home. So sorry this best buy has lost a customer.

My husband and I went in looking for info on an advanced home theater audio system and Justin and Stewart are your men. They spent 45 minutes dealing with our absurd, obnoxious questions and we learned a lot. They were both very patient and helpful. Very good with demos of how the products work whih is very helpful and the result of the demo closely matches what they were telling us. No bs-​ing. Again, if you need help in home audio, these guys… quite remarkable in knowledge and service

Hector! He was amazing! He was super nice. I had gone to the la Mesa location and they were no help at all. He explained he didn’t have the camera I wanted in stock but he went ahead and ordered it for me to pick up in a few days! Went above and beyond to be helpful! Thanks hector!

Amy L. in appliances was very helpful and knowledgable. Today was the second time my husband and I went into the store to look at washers. She answered all of our questions and sold us the perfect washer at a great price:)

The service and knowledge of bestbuy reps were exceptional therefor I would recommend this store to a friend.

This was the first time in many years that I went to Best Buy. The last time I was at this branch I had to practically hunt down an associate for assistance. This time I was getting approached in every section I was in. It was great!

Very nice young man that works in the phone department. Gabriel, thank you for all of your knowledge. Very polite staff. Reasonable prices.

Anthony. Want to know everything and anything about purchasing a new video game console? Anthony. This guy will keep you mesmerized with the ins and outs of the gaming consoles available to purchase at Best Buy in depth. Video game play comparison to graphics and upgrades, this guy is not here to make a commission, but is seriously devoted to his passion of gaming. I would cut Anthony short about 15minutes and have him not walk away in the middle of a conversation due to a distraction to gather that fifth star, but alas. The remainder of the store is clean, small, and rarely busy. Sure they have their rushes like the other locations, but Santee seems to keep it mellow. As you enter you will find the latest and greatest large format television on display theatre style to remind you that your evening in front of the boobtube can set you back the price of a small car. With ample stock or the ability to get it, price matching guarantees, short lines, and friendly staff, this location is by far my new number one stop and shop for my electronic needs.

Supervisor Justin was unable to look up information on a special order despite me having the receipt. Apparently it’s store policy not to input all product information when creating a sales order. The cynic in me thinks the sales associate that made the order was cutting corners, and I’m left to suffer. Thanks for nothing… skip Mission Gorge, and just take a left on Town Center Pkwy to go to Walmart, it’s cheaper and they have more electronics than this electronics store.

These guys are my go-​to Sunday morning routine, 1^st stop to shop. Its a small store, but it has all the essentials. They even have the Magnolia home theatre treatment!
I like this location first and foremost because of its lower costs. Tax is 8% in Santee, not 9% like El Cajon and La Mesa. It also has a better fair market value associated with its selection. For example, clearance and sale items can be 12% cheaper here than at other BBs in the area.
The second reason I like this store is that they know me, don’t pressure me if I’m window shopping, and will gladly markdown an item if I utilize their price match policy. Even if there’s an issue, they’ll find a way to make it work. Likewise, I’m polite when I come in so I don’t turn into THAT guy, Mr. Jon Q Public. I’d say overall they have pretty excellent customer service.
The selection here is solid, but it is a smaller store than the other East County BBs. Doing a little Best
research can save you a trip, but if you do buy it here, you can pick it up at another store at Santee’s price. This is huge because El Cajon’s store is roughly 3 miles away and chances are the cost difference will offset the price of gas, especially on flat screens, home audio, etc.
Definitely the best Best Buy in SD. I’d recommend them over Mission, El Cajon or Mira Mesa. There’s also a lot more shopping places in their business center than most others.

I have never been to a Best Buy that treats their customers so well! The 2 standout employees were Joshua and Emmie. Joshua was extremely knowledgeable about the Xbox One system and games, as well as games that weren’t even out yet but had an upcoming release. He went above and beyond to find us the right size system.
Emmie helped us order our stuff express and was so friendly and personable. We were there for longer than expected but we didn’t mind at all because she was so easy to talk to.
Thanks to you two, my husband and I are now enjoying staying up late playing our Xbox One!

Best Buy Store in Santee, CA is my favorite compared to the other stores in San Diego. All store employees are extremely friendly professional & helpful as they ensure the best customer service! I’d recommend this store to everybody! Thank you for the excellent service!

One star cause of the guy working by the front door today. It looked, and sounded, as if he ran out of fucks to give about his job. His lanyard hanging out of his pocket, unshaven and unkempt appearance, his semi sarcastic and borderline rude tone in his voice, all made me want to get trampled by a herd of elephants before I ever come back here.
He also greeted a fellow employee showing up for work «hi welcome to best buy where’s your name tag.»
What a terrible presentation to customers. There are so many people that would do anything to have a job and this guy doesn’t seem to care about his.