XFINITY Store

Useless, got a box that didn’t work and told that to comcast, they sent a guy to install it and surprise it didn’t work and he left the whole thing a mess and wires hanging everywhere and drove away!
That’s comcast these days! Call the help desk and they just take your information and transfer you and then that person takes your information and transfers you and so on for at least 4 people then I hung up.

Went to this store yesterday and very clean and beautiful store. The rep who helped me was awesome and very knowledgeable. He got me set up with addition box in no time and explained the activation process. This Xfinity store is awesome and people are great! Keep up the good job Hollywood!

Comcast LITERALLY does not care about it customers. I have had multiple run ins with these people because of THEIR mistakes during installation and they want to charge me $ 70.00 to correct a mistake that they made. What is this world coming to? I can’t believe they are still in business based on the blatant disregard for customer service and human understanding.

Ugh, had to go back and Ismir was rude and had no time for us as his football game was on. I’m looking at other services now.

This place sucks sucks sucks. Terrible service. Poor communication between their employees. No knowledge or skill. Zero effort to assist. What they say one time will be denied the next time you speak with them. Always passing the blame to someone else. «That’s handled by _​_​_​_​_​_​_​_​ (not us).»

As a blanket statement for Comcast services be at Internet, or security.
It is a high school level service situation.
Customer service is absolutely useless at all times.
The security will knock you off line almost every time that you logon and is always having a system issue. Further frustration will be supplied by the apathy of the people on the phone who simply don’t care. This above all is the absolute worst conglomerate that I’ve ever dealt with in my life. Save yourself the frustration and get a real home security system, and satellite Internet and TV.
Run away!!!

Abandon all hope, all ye who enter the rabbit hole of Comcast customer service! Tried to return a TV box unit I’m not using, only to be told that was an impossible transaction: Comcast will simply send me a new one. What? Girl at the counter insisted there was no way to break this cycle, and was bitchy about it to boot. Terrible customer service from beginning to end.
I hate you, Comcast.

On Wednesday, 10÷28÷15, I went to this Comcast store because I was having e-​mail issues with my new mobile phone. Most of my previous dealings with Comcast staff have been negative. Always trying to pass the buck and not assisting me. I was not looking forward to going to any Comcast store to resolve my problem.
To my surprise, my experience at this Comcast store was very different in a positive way. The young man who assisted me, Brian Troia, was very helpful and resolved my e-​mail issue within minutes. Brian was very helpful and professional.

I went to this store last week because I had many question about their home security system and they where able to answer all my questions in a very professional manner. That was new for me because I lived on the east coast and every time I visited the cable company (brighthouse) they never tried to help me with things like lowering my bills or answering the exact question I was asking them a lot of evasive sentences you know the deal. Many thanks to Ismir and Bineeisha for the help, Im now happy with my new Xfinity home security system. Awesome product I recommend it to all

I don’t know what happened to the old Comcast that used to be semi-​reliable and at least reasonably competent. .. but that company is long gone! Calling this company can be an excercise in futility. You might as well be speaking to a foreign country and half the time I felt like I was. Getting a rep. who can speak and understand the English language is now next to impossible. ANYTHING they tell you turns out to be a blatant lie that they’ll later swear never happened! I generally find I know more about the equipment than the so-​called techs they send out.
I’m supposed to be under a two year contract where my bill is the same every month. What a joke that’s turned out to be, as it’s usually a different amount each month and no one in this company can explain why! Comcast or Xfinity (or whatever new name they’re trying to now hide under) is the worst communication company you could use. My only other alternative is to switch to AT&T (which sadly have their own issues). I wish Congress would step in and seriously regulate these giant companies. We’re all getting ripped off!

Thanks Ismir for your excellent customer service. I had a problem with Comcast and you totally fixed the issue and even helped get my money refunded to my account. If anyone needs comcast and are skeptical like I was, go to this guy. He will help you in a personal level and do things you didn’t know we’re possible with a big corporation.

Absolutely the worst customer service ever — I have had the internet service for a few years and it has been good (I have had no need to deal with them) — I decided to go for the bundle deal and add voice/​tv — it all started when the first sub showed up … I already had service and all the cables are labeled but this guy couldn’t get anything working so throughout afternoon 3 other sub’s showed up replacing equipment etc and by the evening internet and seemed to work and I had dialtone (but no features) — as they leave I’m handed a receipt with the names/​numbers of 2 managers — call them is there are any issues. The next morning 2 of the TV’s weren’t working so I left 2 messages for the managers — no call back. Several calls over the next few days to address phone issues and to get someone back to fix the TV’s — 3 days later an actual Comcast tech shows up — says they didn’t install it correctly and installed a filter which fix the TV’s — he also replaced my cable modem as they should have used the one (of 3) they installed 3 day earlier. Everything seemed to be working ok at this point — a few more calls to get phone issues worked out. While viewing my bill I noticed they had billed me $ 70.00 for the second tech — huh? to fix their problem. I called customer service again, explained the issue and the guy wanted to negotiate with me — I ‘ll split it with you? really? I said no and finally after putting me on hold several times he says ok we will credit you the $ 70.00 and said fine please send me confirmation and he said no Comcast doesn’t allow for that — again, really? I decided to go to the Santa Rosa store just in case there was a language barrier with the people at the 800 number. Wrong … the cared even less at the store — the woman shrug her shoulders and said that’s the Comcast way — I asked to see a manager — she goes in the back for a bit, and then tells me the manager is on her break I’ll have to wait 30 minutes.
Unbelievable !

Fuck this company. They never can install. The interner service in my apartment and they refuse to install the way my manager apartment thell then.
So i call and cancel and return all the equipment.
So month afther month i get a biil i call costumer service tell them that i allready cancel and since i cant never use the internert and dont have to pay .
And they told me they don know why they send me a bill.
So today i get a. Collection letter.
So tommorrow i have to call againg .both companies.
Worst company ever .
I do not recommended this company to any of my friends or family.

Another overprice monopoly. I especially dislike the customer service reps that lie directly to your face at the store. The customer service /​sales rep that you get when you call are tolerable only in that they lie to upsell you and not directly to your face. Warning if you have high definition television it may take a couple days for someone to get on location switch your cable from primitive old analog to the newer HD band. All that said their service is solid when its up and running and we have no other choice’$

I have had Comcast Cable for a little while now and I am very disappointed with it. Service is always going out, my WiFi is shutting down. When I call customer service I get the run around and I don’t get no help. I got locked into a two year contract and can’t get out of unless I pay 300 dollars for early termination fee. And after all this I gave them the benefit of the doubt and had my girlfriend order service. She had it for a week nothing has worked at all cable or WiFi. We called up and the sent a technician out but to the wrong address. Now they are saying we got to pay for another tech to come out. DO NOT GET SERVICE THROUGH THEM. YOU WILL BE UNSATISFIED. Just like me.

Comcast had the worst customer service reviews of any company this year by a wide margin. At 28.3%, more respondents ranked their experience with the company as poor than any other company. Furthermore, 54.4% of those surveyed claimed that their overall customer experience was negative, nearly 10 percentage points higher than the next worst rated company. This is Comcast’s seventh consecutive year on the Hall of Shame, and its first year at the top.
Lack of regional competition for many cable TV providers is likely a primary reason for their low customer service ratings across the industry. Without alternatives to choose from, customers are forced to pay high rates for service that does not improve. This problem was nearly exacerbated earlier this year when Comcast attempted to merge with the nation’s next biggest cable TV provider, Time Warner Cable. However, the Justice Department and the Federal Communications Commission effectively killed the merger on antitrust concerns

Here’s an update: 2 months later, several promises on the part of Comcast to call back and solve our on demand issues. Nothing. Still not working.

I hate that I have to give even one star just to leave a review. I called today to find out why im only getting 25% of the internet speed I’m paying for. I was told that’s all that’s available in my area but in the same breath he says for more money I can get faster speed. I asked him if there’s a faster speed available for more money why cant I get more of the speed I’m paying for. His response was silence. I switched providers. Also I am getting faster speed for less money guaranteed. Ill go to dial up before I ever use this unbelievably disappointing service again.

Frustrating and wastes a lot of time. There are three people in our house who use the internet, and all of us also have smart phones. Additionally there is an iPad in the mix. Our router (this is the 3^rd one this year) has lights for phone lines, cable and our high speed internet home network. The network light flickers continuously. It is never solidly on. Our service operates exactly this same way, and since 2 of us work from home this is a real money drain because it wastes valuable work time while we are waiting for web pages that never load.
We are supposed to pay a service person to come out and diagnose why Comcast is unable to deliver the service they advertise? Really?
* We have spent time on the phone to no avail.
* Exchanged routers by carrying ours in and taking the new one home to install ourselves.
* We have tried disconnecting the router from everything for 5 minutes so it can «reset» but it never makes a difference for very long.
The lousy functioning is a constant irritant. There must be a better way to provide high speed internet service, and if I could identify a company that could provide it along with TV and phone, and do a great job at all three, I would want to switch.
Comcast is a huge company with thousands of customers making plenty of money. What’s the problem? Incompetence?
To apply an old saying about Pacific NW Bell from when I lived in Seattle a long time ago: «Comcast: We don’t care. We don’t have to.»

There isn’t enough ativan to calm me down after the multi times a day that I «reset» the modem only to see that damn flashing light for wifi… I don’t get it. The service worked at least spotily when installed in May. The offshore call center was less than helpful… they suggested unplugging it… the company doesn’t really set up their call center people in Manila with the resources they need to actually do anything helpful. It’s too bad, because they are always polite, are articulate and try to be helpful — but have nothing to offer that is helpful.
After reading the reviews dating back to 2010, I got a few good ideas. I had already decided that I needed to go in person, and thanks to the reviewers, I now have the new address on Santa Rosa Avenue. And I may try returning the rental modem and purchasing my own; especially in light of the last phone call wherein the only suggested remedy to my problem of being unable to run the speed needed to watch netflix was to increase my plan to a more expensive one. I thought $ 50 for internet only was expensive — but shows what I know — oy. All I want to do is watch a movie once a week on my «smart» tv that has the capacity to stream netflix and Amazon Prime… ah well. Well, that’s not true, what would have been useful when they sold me the package or when the installer was installing the new cable to my home was to say, «hey, you might need more speed to run netflix»…after all they are installing all day long and running trouble calls, so that MUST know what speed is needed when the customer says: «the MAIN reason I am getting this service is to watch Netflix, do you think this plan has the needed speed?» That doesn’t seem like too much to ask…