Starbucks

I’ve had two negative experiences here. They don’t seem to get orders right. They messed up the order of the person in front of me as well as mine. Both really sloppy mistakes, like, «oh yeah, I forgot to write extra shot on there». Then on April 23^rd I felt something rattling around in my macchiato after I’d drank some of it, and found a plastic milk cap inside. Sloppy AND unsanitary. To top it off, they seemed fairly unapologetic. They did offer to remake it or give me my money back.

I almost didn’t go because the reviews were so negative, but I’m glad I’ve found a study spot close to home. Ok, it’s a Starbucks, so I’m not expecting a personal, home-​y Sonoma County café experience… But this is a perfectly fine coffee spot and the staff were friendly and helpful to me! Good place to hunker down and study or work for an afternoon. Comfy seating area.

Ok I’ve looked at my reviews over the last year and the service has slipped from 2.5 to 1 star ! Just because they are still open if I could give it a black star with a stop sign over it I would ! run while you can .
Today’s visit put this location on my list of the worst places in Sonoma county for customer service. I will NEVER EVER go back here again !
I hope that management takes the time to read the Unilocal reviews I really do .
Here is my laundry list of issues .
1) No greeting
2) Not asking my name
3) Not offering to put a name on any of the cups of beverages I order
4) Not smiling
5) Not listening to the customer — having to repeat an order 3 times is not cool
6) after repeating the order it was still wrong and today I only ordered 3 items
7) not apologizing
8)Dirty counter tops and bar area and filthy cloth in a container to wipe off the machine
9) burning my one and only sandwich after all that? I did actually get an apology for that omg! One person paying attention
10) it was only 7:30 am and the front bar had no sleeves (keep your areas stocked you have a long day ahead of you)
#Training and #customer service is needed sending out an SOS to the GM or Area Executive.

I come here at least once a week maybe twice a week I ask for the same thing every time a white iced mocha in my personal cup and every time they get it wrong I can’t tell u a time they got it right.
When I ask them fix my drink cause it’s wrong they are SUPER RUDE.
Another thing every time I bring my personal cup that I bought from them they seem to get super irritated idk what there problem is.
The staff is beyond rude!
The Only reason I come here is because it’s the closest one to my house.

I was here visiting my none coffee drinking son and found the closest starbucks I could. I had a grande americano. The coffee was great, the staff, especially Chris, was very kind and patient with my groggy self. Thanks

Its supposed to be warm and welcoming in coffee shops. It’s 8am… Its cold outside and they are jamming the a/​c in here. Combine that with the icy cold demeanor of the baristas today and you got yourself a typical lifeless corporate coffee shop… Yes I realize it’s starbucks but you guys tend to whip your employees enough that they at least force a smile and pretend to like you… Is your whip broken? Turn the damn heater on!

There is no other place I would spend my morning.. All the staff greet with welcoming smiles.. Know you by your first name.. Even know your drink from the morning order to the afternoon one.. I start my day there and end my day there.. Best staff. conversations go beyond just a routine «hello». I will drive the extra extra even if I am not close by.. A true loyal customer forever and always! Chris, Jenn, Nadia, Claire, Austin, Laura. and everyone else that is staffed there … love you guys to the moon and back twice!

I made a Unilocal account just so I can post this. I live 5 min away so I go here quite often. Their customer service is horrible. The staff here constantly are in their own little bubble with each other. I ordered a smore’s frap and wait ed10 min. There was 4 people working. No line of customers waiting at the till. HOWEVER only one girl was making drinks! There was the shift supervisor doing a star walk, and then 2 other girls were chit chatting amongst themselves while the other poor girl had around 7 drinks she had to make! I couldn’t believe what I was seeing. And to top it off, the girl who made my drink was the one who had to put my cookie in the warmer as well! They are so unfriendly here. The two girls chit chatting did not say hi to any of the customers or acknowledge their coworker needed help. My drink was the worst frap I had ever had. It was super watery and the cup was full of sticky residue. I normally would have sent it back, but I felt so bad for the one girl making drinks. This establishment really needs a wake up call. I think I will go out of my way and hit up the drive thru just to avoid coming in here.

Regular Starbucks in the neighborhood. I live a block away. Staff are ok some of them are friendly some of them they just don’t care. Shop is clean most of the time. It’s ok

This place is really good when you want to own the world so go here to get the famous chi late, there the bomb.

Longest wait I had from Starbucks.. I just walked out .one cashier for over 10 people in line its just silly…

The mumbling of old fifties music fills the groggy drawn coffee house on the corner of the block. The aroma of freshly ground espresso beans fills the senses, forcing a subconscious need for that for that cup of sweet nectar laden caffeine. There are mumblings of three younger girls at the barista bar about things you could only speculate on: boys, weather, school, or even their shared love of ugh boots which they all seemed to be wearing. Things that at that age are of major importance undoubtedly.
The whirl of the steam in milk sounds again as the three girls get their last drink and stand to leave. Behind the counter everything seems to work like clockwork, order, steam, pour, combine, serve. These simple things are what allow for the surrounding populous and travelers alike to enjoy their brief moments of daily happiness.
They have all cleared out now, back to their daily lives of work and play. Hopefully more play then work, something so few do get to have in their lives; yet those who have the means are undoubtedly more satisfied in their lives then those who do not.
But for all the ticking, whirling and grinding of the coffee house it seems a pleasurable disposition envelops those behind the counter. This in turn allowing for friendly service. But much more then that a friendly bond with their guests that one can only make when truly pleased with where they are at that moment of their lives.
This lovely little corner of happiness is where I find myself quite often enjoying that caffeine jolt on most mornings and afternoons. Even now as I am writing this I sit in the welcoming room of this place and am enjoying my often ordered mocha in a thermos I got as a gift. Yet the gift itself is getting to come in to a friendly waiting staff, willing in turn to fill it with that morning with my jolt of caffeine.
In all sincerity I hope you all come by and enjoy this place as I have. And who knows, maybe you will see me there with a green binder typing away on my iPad or scribbling something down on some stack of papers.
I hope to see you all soon.
D. M.

Management has issues… trickles down to employees. Starbucks corp. should investigate.

This is the Starbucks that is closest to my house so I am here on the weekends getting my coffee fix. The layout is tight and kind of awkward, especially since this place gets totally busy in the morning (mostly between 9−11am it seems). The prices are what they are so I can’t fault this location for the price of a drink even though it’s kind of crazy when I think about it. They always seem to have plenty of selection in the bakery case, the employees are perfectly friendly with me (no entrance greets as others have said but I don’t care about that personally), the bathroom isn’t repulsive… no complaints. I will continue to frequent this Starbucks for my Iced Coffees and the occasional girly-​wannabe-​coffee drinks.

This Starbucks sells a lot of coffee beans. Really?! Yes it’s true… and the upshot of this phenomena is that they have a Clover Machine that makes a kick ass cup of Joe. Seems the corporate powers that be put a Clover Machine in all Starbucks that sell a lot of beans. Well here’s one of the locations that has one of them.
Try your fave blend out of the Clover. It’s like coming over to the Dark Side.

Note: It’s hella busy in the morning, like anyone would assume, but imagine a line ten to fifteen deep. That’s weekday mornings till about 11 or 11:30 am. People watching is quite entertaining at times. The layout of the location is plain, tables tend to fill very quickly as the morning starts.
I can agree with the other reviewer (former Starbucks employee as she says), no entrance greets! well not for newbies. Locals and daily repeats get hellos and quicker turnarounds, mostly due to the staff knowing their usual order. I wish the cashiers were more personable. A nice hello or a good morning! with a smile would be nice.
This location is not accessible from highyway 12, once you turn on Mission you’ll see the entrance and ample parking is available.

Without exception, the WORST Starbucks I have been to, (out of hundreds) Staff is incompetant and rude. Store is filthy. Screwed up orders 2 days in a row with no acknowledgement of their error. It’s understandable to make a mistake but to not admit to it is the height of poor customer service. From now on when in the area I will drive another 5 miles to Peets on 4^th st.

The service is alright. There isn’t much of a rush after 12 in the morning. The staff is pretty nice thou. The coffee was good too.

As a former Starbucks employee, I know what to look for and what’s expected of stores. It’s a rare occasion when I walk in to this store and feel welcomed. They’re usually busy in conversation with each other or take their time to acknowledge that I’m there. I know of other people who have had a less than pleasant experience as well. It’s just not what i expect walking into a store.

This one is off the beaten mental path, but way convenient if you are in the area. I have popped in here a time or two in the last month because of meetings in the area.
Not my favorite layout for a place to cozy up with a book and drink my coffee, but certainly gets 2 stars for ease of getting in and out of when you are in a hurry.
Not a big fan of their black coffee here (it’s again, reductive, and burnt) but the specialty drinks are pretty good.