Pawsarotti’s

This place is great! Always very friendly and welcoming, and they have a great selection of all kinds of good (and healthy) food, treats, shampoos and other stuff for my dog and cat, while still maintaining that warm «neighborhood store» kind of atmosphere. I’ve been in several times now since it changed owners a few months ago and have gotten a lot of great recommendations for new products, including finally finding a treat that my dog, who is weird about food and doesn’t like most things, actually gets excited about. Obviously they’re pet friendly and even have a lady who comes in on Sundays so people can just drop in to get their dogs’ nails trimmed quickly right there in the store.
This is not the place to go looking for a new actual pet, but if you’re looking for great products and friendly service for the pets you already have, I strongly recommend checking this place out!

Love the new owners! They love pets! Their young and up beat approach makes us feel welcome. They carry a huge variety of food and toys for dogs. I say support our local pet shops and not the big box centers!

I wasted $ 54.33 on 2 improperly fitted harnesses. They wouldn’t even exchange them. Manager/​owner was very cold No customer service at all. I won’t ever go back !!!

This is my dog store. My pug and I have been coming here since I adopted him about a year ago, and I figured I’d finally Unilocal it. Don’t know what the bad reviews are about; I’ve always loved this place!
I come here for everything from food to poop bags. Great selection of natural products, including chews, food, and even shampoo, which is nice because we both have soap allergies. I even got his 49er jersey there, officially NFL licensed. Also got his sweater there, which is thick and high quality.
My dog loves it there! The staff is nice, and he gets pets and treats every time. The best part is the customer service. They’re very helpful and knowledgable.
I started going here since it seemed to be the closest local pet store to my house at the time, but now I drive halfway across town just to go here specifically. Gotta love a good local business.

I Love this place & buy all my doggy stuff there… the bummer is I still have to go to another pet store to cover the frogs and lizard. They would have a perfect score if it was the only stop I had to make…

Amazing dog clothes and good prices

I cannot say enough positive things about this place. It is more of a pet boutique and high end food store but with very reasonable prices and always seem to have sales. Staff is very friendly and always wiling to help out

I waited a few weeks to post this, as I didn’t want it to be as knee-​jerk, emotional response to the abominable treatment I received from the owner.
As a 20+ year resident of Santa Rosa, I absolutely value the community and citizens of this city. As such, I try my best to exclusively use local businesses, as opposed their corporate competitors; however, there are limits to this… especially when the customer service is poor.
Having a Great Dane, we go through lots of pet supplies, especially treats, top of the line dog food, durable toys, and cleaners. One product in particular caused our dog to be sick during every use. Upon doing some research, I found that it had been recalled on a couple of occasions, as it made other dogs sick. This was an $ 8 can of treat paste. Knowing a good amount about product liability and recalls, I took the receipt and the product back to this store.
Incidentally, we were in need of a new bed and crate, so we decided to make a single trip of it. I presented the product to the owner, along with the receipt. I explained the situation and was immediately argued with and stonewalled. The owner said she couldn’t get any refund from the supplier/​manufacturer, so she wasn’t giving us our money back. She was extremely rude in doing so, in light of the fact we were kind. The owner was simply cold and smug.
Local business is about creating a customer experience that is inviting, brings value to the community, and most of all does the right thing. The owner of this establishment did none of these. She was very shortsighted in light of the fact the product was $ 8, we were prepared to spend well over $ 300 that day — and likely thousands in the future — and, most of all, this is a small town and Unilocal is only one venue for expressing the experience we had in this store. Even though my dog’s favorite toys and treats come from here, I will never step foot in this establishment again. Thumbs down on this local business, especially for not doing the right thing…

This is MY pet store of choice for all of Herbie and Frosty’s needs. Food, treats, toys, collars, leashes, vitamins and even cute accessories for me (socks, note pads, etc.) How friendly is the staff? When I bought a cat climber that wouldn’t fit in my car, one of the employees delivered it to me at the end of his shift and wouldn’t take a penny for it. And, when Christmas rolls around, the family animal stockings get filled here. I wouldn’t dream of going anywhere else for my pet needs.

Love this place, it’s owners and the clerks. I will drive out of my way to make certain that I get our dog’s food and accessories here.
I’d give a 5 stars but they have a small-​ish selection (don’t let that stop you. The lines they do carry should take care of most of your dogs/​cats needs) and have closed the dog bathing stations.
Bottom line is: Go Pawsarotti’s and go local!!! You’ll be happy you did.

I hate to do it but really have to downgrade this place. They discontinued their self serve dog washing stations. The workers told me it was because of the cost of utilities. I would have paid an extra five bucks a wash. There really isn’t any point in going here anymore. I can get dog food anywhere. I’m very dissapointed.

The owner and staff is always so nice here! I love that they have a store kitty too. :) And a dog friendly policy. I like bringing my pooches here for special treats. Because they can wander around in here.*they* do a pretty good job picking out their favorite toys. Great selection of some of the more interesting dog toys. I got a tree with a bunch of squeaky squirrels in it… kind of like a puzzle for dogs. My dogs went crazy for it!
They also have hands down the absolute BEST selection of beautiful dog collars here.
Great dog clothes too. (OK I’ll admit it… I dress my dog. He’s a chihuahua… I can’t help it.) I got him the funniest little general’s coat here. He looks so fetching in it! :)
On Sundays someone is there for a few hours for walk-​in nail clipping! Score!
And there’s also a self-​serve dog-​bath. :)
One last thing that rocks about this place… the discount rack out front. It’s a great place to stock up on excellent quality dog food. I get a variety of soft food to mix in to the kibble for my dogs. They love it.

This is the best pet place in town. Owner and employee’s are super helpful, knowledgeable and patient. They are happy to discuss what you are looking for and walk you through the whole thought process so you end up with what will work best. The products in here are much higher quality than what you would find at a big box store as well… plus much better central location. This is always our first stop for anything for our 2 dogs

So glad I finally stopped in here! I really love this store. Lots of great, healthy, real products you should be using to have your pets around for as long as possible :) Also a huge fan of the self-​serve grooming setup for people who want to tackle that themselves. The owner & staff are very friendly & helpful as well.

A great little pet store with a wide range of toys and treats. This is where I go a couple times a year to pick up some cool stuff for my dog. I love that they always have fun baked dog cookies and donuts there. Yes, I realize my dog will eat anything and these things mainly appeal to the humans– but so what? I always get some Christmas-​themed ones around the holidays.
I bought my favorite (nicest looking and most durable) leash there as well as some really fun dog toys. Oh! For example– I got this REALLY obnoxious singing monkey toy there. My dog gets the biggest kick out of that thing. That is, of course, until I get sick of hearing it and hide it somewhere — hoping he opts for some other (quieter) toy.

Love this place! We go often (Carlos my chihuahua and I). Carlos REALLY enjoys his special friend Bob and is now accustomed to beef stick treats when we get in the car to leave (he gets these after being forced to try on clothes…
Carlos and I are just waiting for pawsarotti to expand and open up downtown~!!! If you are looking for adorable clothes, great food, doggles, bling collars, decorated cookies, dog purses and much more check this store out!
Sometimes I find we have to stop by just to see Bob…

I do enjoy going to this store. The staff are friendly and knowledgeable and they carry top quality supplies. Plus you can always find cute leashes, harnesses, etc that you wouldn’t normally find at Petco. They also carry Sense-​ible harnesses which are hard to find.
Sometimes it is hard to support a local business due to price increases but here they are very reasonable and the customer service warrants a slightly higher rate.

I love going here, and so does my pug, Ursela. Gina is the sweetest woman, she has everything you could need. Her prices are great, and she is very informed about al of her products, as well as her staff. I love coming here, just because they are so sweet to my dog. I will always refer people here! Thank you for all the good work!

My 2 wiener dogs said to award 4 Unilocal stars to Pawsarotti’s.
This is a small family owned store that is clean, & well stocked with better quality merchandise. The prices are lower than the national big chain pet supply mega store. Mrs. Pawsarotti is a witty conversationalist.
I just bought a dog harness. Paid 20% less than Petco price. While fitting the harness on the wiener dog, he was bribed to be good with a few special treats.
After I paid for the harness, a free can of high-​quality dog food was thrown for goodwill.
Great owner, great place. She’s got all my future pet supply business now!

Every time I go into this store I am impressed. I find that their prices are way more reasonable compared to the pet marts (a.k.a. Petsmart and Petco) Here is my example: package of Zuke’s Mini Treats: Pawsarotti — 4.99, Petco — 8.99. Plus the atmosphere is great, when I bring my little pug in they tell me to take her off her leash if there are no other dogs in the store. They have a great natural food selection and the staff are knowledgeable and super friendly. They are also generous with the free samples. I have found all kinds of treats for Pebbles that way! But then again, when they give me free samples I generally go back and buy the products if my dog likes them.
One day a kid squirted a bottle of the cheese whiz stuff on their shelves and they let my pug get up on the shelf and «clean up» for them! Pebbles was in heaven.