Pacific Sales Kitchen, Bath & Electronics

I would give zero if I could… After purchasing a washing machine at Best Buy, we waited for our delivery and it never showed. After several attempts to reach our sales rep, we found out that our item was damaged upon delivery. Pacific Sales wanted to repair our item «in house», to save them the hassle of actually paying for their mistake, at the expense of us having to spend our weekend and our money at the laundromat.

The salespeople were extremely helpful and knowledgeable, but the installation and delivery service was deplorable.
They called to arrange an date for the install, which was do-​able, even though it was not as soon as I would have liked. I arranged to take the day off so I would be there.
The day before the scheduled appointment, I got a robocall all at 7am telling me that the delivery van would be there within the hour. The call back number given was for a non-​working number. Called the number for the store, no response. Called the service number at the top of my receipt and was told that «of course you want it delivered today, so that they can install it tomorrow». Umm… the appointment is for tomorrow. I was not aware that the two services were separate. «Well, no, they usually have the installer pick it up on the way, but not here». Don’t you think that would be valuable information???
Nine phone conversations later, I thought I had it all straightened out for a morning delivery and afternoon installation. Got a robocall last night telling me that installation was scheduled between noon and two, and the delivery between 4 and seven. Anyone see a problem here?
No one could help at that hour, and no one would be in the store until 10. Nice. Service called me after I spoke to the manager with an offer to install on Tuesday or maybe Thursday… But no one could guarantee a delivery in time for the installation. Left hand? Let me introduce you to right hand
Cancelled the sale. Delay in reimbursement. What more can I say? This is my second burn from this company. The first time I arrived with cash in hand and they blithely served three men who arrived after I did before they paid any attention to the woman standing in front of them.
Will I ever go back? Guess.

I went to Pacific sales to purchase a washer to replace the existing Samsung which had a pedestal under it. I was told that the washer although identical in size needed a new pedestal and they would not put the new washer on the old pedestal and that I needed to spend $ 250 for a new pedestal. I assured the salesman that the new machine would fit the the old pedestal and he said it did not matter that they would not put it on there for me, I went to Pacific sales because the salesman was an acquaintance and I wanted to give him the sale. The washer was delivered and I had to get a couple of guys to lift it on up and put it on the pedestal where it fit perfectly. Because of the inconvenience they caused me and trying to get me to buy a new pedestal I will never make a purchase from Pacific Sales again even if it cost me a $ 100 more to shop else where and will defer others from shopping there when ever I can.
On top of this I found it interesting that the truck was loaded in such a way that they had to unload pieces to get my washer off of it. What a way to run deliveries it seems it would be easier to unload as you go and save the extra time and work as I have seen other deliveries done. GOOD BY PACIFIC SALES Be sure and look at the NEGATIVE REVIEWS

My husband and I went into the store last night to check out the appliances. We are doing a major renovation. Dean Link our salesman was absolutely professional and knowledgeable about the brands they carry. He helped us choose all of the appliances for our kitchen. We are very happy satisfied customers. There prices are really competitive as I had done comps from stores online. Highly recommend Pacific Sales and Dean Link!

I wished I would have read the Unilocal reviews.
We purchased a floor model refrigerator. We thought we were getting a great deal. No issues with the deliver people. However, my husband didn’t notice the plastic door inside the refrigerator was broken. I called and left a message advising them of the damage that was not noticed. No one called me back at all.
We had the refrigerator for 5 days and noticed water on our hardwood floor. We assumed it was my child who might have dropped water on the ground. We were wrong, the next day same thing, there was a puddle of water on the my hardwood floors. We check the freezer and noticed the bottom of the freezer was filled will ice and water was dripping down from the back of the freezer (in the inside of the freezer.)
My husband called Kitchen Aid warranty department for a service call. They told my husband that the refrigator was registered in 2010, so we were out of the regular and extended warranty. I was under the impression it was a new refrigerator that was a floor model.
At this point we had the refrigator for about 15 days. We battled back and forth with the sales people at the store. I wanted to return it and get a brand new one that was not a leaking floor model but I was told that it was past the return policy. I had to go into the store and I explained that I am having to stuff a towel under the freezer draw to catch the water from leaking onto my hardwood floors. I explained that it is damaging my floors. The gal at the customer service desk emailed one of the sales clerks. We did not heard from anyone from pacific sales and 3 or 4 days later we got a call from the geek squad saying we missed our appointment… No one ever called us to set up an appointment. We had to reschedule with geek squad. The service guy came out and very helpful, he suggested we re contact our sale man and see if they will exchange the refrigator. Long story short they refused. I said I can’t believe they did not standby their product… His response was «it is not our product, it is Kitchen Aid». My thoughts on his statement. If you sell the product, it is your product.
The geek squad came out and replaced the faulty part.
MY SUGGESTION IS DO NOT PURCHASE ANYTHING FROM PACIFIC SALES!!! HORRIBLE COMPANY TO DEAL WITH !!!

Ordered a fridge mid September. Mfg had issues and didn’t send fridge within the 2 – 3 weeks order time. Checked on fridge several times over 1 ½ months. No fridge. This was the mfg’s issue, not Pacific Sales, Best Buy. Ordered another fridge instead. Took a little doing and maneuvering but I want to say that Dustin at this location was beyond patient, took the time to make things right and went above and beyond to get me my fridge. Thank you DUSTIN! Although there were mfg issues, I wouldn’t hesitate to go back and order a different appliance from him.

I would like to thank our friends at Pacific Sales, Santa Rosa, Ca, for going the extra mile! Our sales person, Dean Link for recommending the right appliances for us, to Laura & Kelly for handling all the delivery & paperwork involved! We had several hiccups thru out the purchasing & delivery process. We relocated to a much smaller home & normal sized appliances just did not fit! Pacific Sales staff were always pleasant each time we had to return items, expressing true empathy each time! Happy New Year to the best Pacific Sales Co. in California!!!

Totally satisfied. They had the best prices for what I wanted and quick service. I bought a Kithenaide dishwasher and it arrived for pick up the next morning. The salesman helped me select the right model for my needs which was the lowest priced item, no effort to upsell, just helpful recommendations. I never realized where they were and that they had such a huge selection. I will definitely shop there again.

The worst experience ever.
Ordered a washer, dryer, and refrigerator to be delivered on Friday September 18^th. Got a call the evening prior to confirm delivery time between 12:30 — 4:30. Perfect. Stayed home from work to receive the delivery — got a voicemail on Friday at 10am that said the unit could not fit on the truck. Immediately called them back, since the message was addressed to someone completely different — I hoped it was a mixup. Turns out no, that message was intended for us as well (thanks for bothering to know our names). I asked which specific unit didn’t make it on the truck — they said all three of them. Wouldn’t this be something that would be known the evening prior?!
We were unable to have delivery the next day because we were going to be out of town for our wedding anniversary, so we scheduled to have it delivered the following Monday since our work schedules generously allowed us to be home for that morning. The truck shows up as scheduled — however, there is no washing machine!!! From Friday to Monday it had suddenly become backordered and wouldn’t be available for another week. By the way, the dryer was dented, so we refused delivery (what is the point of a dryer without a washer anyway?). Customer service was extremely unhelpful, and the only compensation offered was a meager $ 75 (and by now this is an entire day and a half of work missed. They have a 4 hour delivery window you need to stand by for; worse than even Comcast!)
We heavily considered canceling the order and going to Sears, but the delivery was already scheduled and we were so tired and frustrated we didn’t want to put any more effort into it. We hoped that the worst was over. Wrong.
Washer and dryer were delivered on Saturday September 26^th — however, they did not want to install it! I ordered an install kit and installation, and the driver said there was no order for install. I was at work (after having missed so many days thanks to their horrible delivery scheduling) and was trying to coordinate with my mother who was receiving the units and customer service and the delivery driver who did not speak English.
Eventually they agreed to do the install (which again, was bought and paid for already!). When I got home, I discovered that the dryer door hinge was on the wrong side — my order specifically indicated the door hinge on the left due to the configuration of my laundry room. There was water leaking from the washing machine. Fortunately my dad is very handy and spent the entire day REINSTALLING the shoddy job that Pacific Sales did. They had reused two plastic valves that were disintegrating. These valves cost pennies — and I had ordered an entirely new installation kit! Why would they reuse something that unstable?! Take a note, Pacific Sales — do not have the people driving the truck the same people that install these expensive appliances! Totally different skill set!
I will never ever use Pacific Sales for anything ever again, and am very vocal in telling my friends and colleagues how terrible they are. The delivery and install were complete nightmares. I spoke to a different customer service rep each time I called, and there were no notes in my file so I had to reiterate the same sad tale every single time. I kept being told that a manager or higher-​up would call me to discuss the situation, and nobody ever did. It should not be this hard to get a washer and dryer. You lost a valuable customer, Pacific Sales — I am a first time home buyer and am completely retrofitting the house.

Bought a brand new dishwasher 2 months ago. Even getting someone to help was hard. We WANTED to spend money and they still make it hard to find someone let alone get the item you want. They kept pointing at our dishwasher saying «We’ll get that wrapped up and ring you up in a minute» 40 minutes later «we’ll get that wrapped up and ring you up in a minute «So we wired another 40 minutes. They couldn’t find the right sales number for our machine. So we told them we would grab s bite to eat across the parking lot and be back in an hour. We get seated at the restaurant and they call to say they have the paperwork and will have our unit wrapped up ready for transport when we get back from lunch. When we get back to the store they still don’t have our dishwasher ready and can’t find the paperwork. We wait ANOTHER hour to GIVE them our money!!!
Anyhow we got the Dishwasher home after 4 hrs of waiting on the sales people to find the right order form. We did 4 loads of dishes that afternoon and then the Dishwasher quit draining. Here’s the jist of what we’ve been dealing with:
1. Dishwasher broke, still under warranty as its only been a few days. Call for repair, it will be 2 weeks before anyone can come. Oh and no weekends! Got to take time off work.
2. Repair guy comes. Says «yep its not draining». Needs to order new pump and another 2 week wait.
3. Part shows up and repair guy installs. still doesn’t work.
4. 2 weeks later… again. repair guy comes to verify it’s still not working. Has to order more parts. Still doesn’t drain and the guy just leaves the rancid water inside which has been there a month already!
5. New parts arrive, they install it and it still doesn’t work! What does it take to just get a new dishwasher.
If I wanted a broken dishwasher, I could have kept my old one. The whole point of buying a brand new dishwasher is to have a dishwasher that works!!!
If I bought a lawn mower at Walmart and it didn’t work, they WOULD GIVE ME A NEW ONE!
I DO NOT RECOMMEND PACIFIC SALES FOR ANYTHING!
UPDATE 8÷14÷15. It’s 4 days later and we have finally gotten a new dishwasher delivered less than one hour ago. It won’t latch. You can’t close it. Called pacific sales and they said we have to go thru the repair #. It is friday, they don’t work after 4 or on weekends. Looks like we’re back to the every 2 weeks appointment thing again.
The worse part is that pacific sales doesn’t care that we spent a lot of money with them and had to wait 2 months for them to get us a new dishwasher. They wouldn’t upgrade us, or give us an additional credit to buy another. They said the money we spent on the last one will go towards the next one and we pay the difference. Our difference was only $ 20 and they wouldn’t just call it good, even after this whole hassle.

The only reason I give them 2 reviews is their sales rep was good, delivery and installation went well, and until a week ago, 6 months after delivery, we’ve had no problems.
However, a week ago the Samsung dryer we bought from Pacific Sales quit drying. We called for service, were switched to the manufacturer and a week later a service person shows up. Turns out that the part he had was also faulty and that it would take another week for him to get another. Unacceptable. I called Pacific Sales and they could (would) do nothing. They do not service their own equipment. I suggested that they could rob a floor machine of the part, give it to our service rep and reorder from the manufacturer – a hassle, I know, but a customer is down and has been already for a week. They wouldn’t hear it. Once sold, they wash their hands of it.
Therefore, I suggest that anyone looking for appliances (and they will break – after all they are electro-​mechanical items) do business with a company that services what they sell. I, for one, will be happy to pay a bit more to buy from an organization that has a stake in the long term happiness of their customer.

This review is not about the showroom or the salesperson but moreso about the warranty that they insist you purchase at the time of buying your appliances. We bought several large appliances from Pacific Sales 5 years ago in 2010. We had a good experience and no issues with our appliances since we’ve owned them. However, I just got a letter in the mail letting me know that our extended warranty was about to expire unless I renewed it at the rate of about $ 200/​year (NO THANKS!!! I’d rather put that towards a brand new appliance than a warranty). But, it urged me to call the extended service company and request information about my warranty and see if they could come out and service my washer and dryer as there were a couple of strange noises and hey, if I’m paying for a warranty why not have someone come out and take a look? I was informed by the associate on the phone that I WOULD BE CHARGED FOR THE SERVICE CALL. Ummmm what? Unless the machine (s) showed the signs IN FRONT OF the service tech, then I would be charged. And I would be charged for anything except electrical and mechanical malfunctions. Therefore, no «strange noises» are covered. I asked «what if the noises are related to something mechanical?». Well unless they are directly related and the noises happen in front of the tech, you’ll be charged for the service call. That is a bunch of bologne!!! What kind of warranty has all these loopholes which make it so that I really get no service at all for something that I already paid for? So, working with Pacific Sales is fine and hopefully you get a good salesperson but DO NOT buy the extended warranty. It’s a complete waste of money and time. Save your money to pay for the service calls that you’re going to have to pay for anyway!

What a horror story. I feel like a fool. Normally I’ll read the Unilocal reviews prior to any major purchase and take them into consideration. Unfortunately I fell for all the shiny stainless steel appliances and made several purchases, over 10k worth, only to have several problems.
Like so many others, my problems all stemmed from lack of customer service, promised call backs, unfilled delivery date commitments, etc.
The red flags began with my 1^st visit after requesting a quote from Jeff T., Store Mgr. I spent nearly 2 hours walking through numerous appliances with him. I asked him for his best price if I purchased everything at one time. He said he would quote it out and email me the final price. 2 weeks later… nothing. I went back to the store to ask him where we stood on the quote. He had no clue who I was, had lost all the work we had done and we had to start all over again. Stupid me… I gave him the benefit of the doubt and went ahead with the purchase. From there, it was all down hill. Jeff blamed his Manufacturer’s for the delays on a chimney stack instead of taking responsibility. He also blamed his ancient 1980’s Wyse technology inventory management system for poor visibility into what in the heck was going on! I could of cared less, I purchased from Pacific, not from their Mfg. companies. As a retailer, you have choices who you decide to represent. If there are Mfg. issues, keep it in-​house, deal with them, and take care of your customer’s by following up. Over promising on delivery dates or saying «I don’t know where it is» is unacceptable.
One positive note: The one star (which is really a 5) goes to Doug Denin from the plumbing side. I purchased 2 sinks from him, his follow up was very proactive and he actually got involved with the my other issues that he had nothing to do with. Hats off to Doug and thank you for letting me vent. If I need plumbing, I will come back to you. Also, after complaining so hard to Jeff, I requested a call back from Jeff’s District Mgr. I did receive that call. Then after 5 weeks of waiting, for product, things began to happen again. If the DM helped move the process, I thank him for his follow up.
As for appliances, I have already stopped 2 families from entertaining your store as a viable option. One which will wrap up about 30k in appliances for their re-​model. The other is spending about 7k with your competitors. You just lost me as a customer forever… congratulations.

Be very careful of this group. We purchased a washer/​/​dryer that should have been delivered with a small truck. After waiting several hours at the appointed time no one showed; they called and stated they could not find the address in the wrong city! They then scheduled a small truck (after many phone calls) for a few days later. they then showed up with a large truck that could not make it up the driveway. We are still waiting for the delivery. They are superficially helpful and polite BUT do not deal with the issue and continue to waste our time.

I was a little worried about going here after seeing so many poor reviews on this site, but decided the other store I was considering had just as many bad reviews but at least Pacific Sales responded to most problems here. I couldn’t have been happier with my decision to go with Pacific Sales. All the sales people were very helpful and friendly. No high pressure hovering over us, but when we were ready they were happy to help us. Jeff especially was really helpful and even spotted problems we may have during installation and helped us make the right decision before hand. Even when we had to go back and completely change our order due to unforeseen circumstances, Jeff and the staff made it very easy and continued to be super helpful and friendly.
The prices were lower than we were expecting (even lower than Home Depot). Excellent experience in the show room. Even the delivery guys who were only dropping off the appliances spotted that the gas hose we had selected was the wrong size for our fittings and happen to have the correct size on the truck. Finally the contractor they recommended to install our oven and stovetop did a fantastic job. Prompt, clean and professional. I will certainly go back there again.

There have been several times when I longed for a minus-​star rating. I have had the WORST experience with Pacific Sales (and now the truly horrible Best Buy) trying to get satisfaction over an under-​warranty and very expensive refrigerator that blew up. In the process, I (a 69−6ear old diabetic) was without refrigeration for 12 days and had to deal with what felt like legions of «customer service» reps, who were sadly incapable of confirming anything they said in writing.
Do not deal with these people… EVER. You can find similar if not better prices at other stores whose policies support fairness to the customers– and you won’t have to deal with these really demented «professionals.» I would be horrified if anyone I knew purchased anything from Pacific Sales or Best Buy.
Talk about «buyer beware.» Spread the word.

The price was great for our new fridge plus washer and dryer. Everything after that point was terrible. The delivery and install people left a knife gouge on the front of the dryer from the unboxing and dented in the side of the washer. To install the feet on the dryer they laid it down on the asphalt of the street, and didn’t even bother putting anything beneath it to protect the back from scratching. During the installation of the washer and dryer, the installer kept banging his crescent wrench on the top of the washer, leaving scratches on the finish. They also left dirty hand prints over all the appliances. I double checked his installation of the hoses, and he failed to put a gasket between one of the hoses and the laundry outlet. I couldn’t wait for them to leave.

No wonder their reviews are horrible. I recently purchased a house and when I moved in 5 days ago, I realized the hydrators can’t open because the door won’t open fully as it’s next to a wall. I called this location and asked to swap out for one that would work and stated I had planned on buying one that was more expensive that would be fully operational and they informed me they couldn’t do that as it was past 15 days old, despite the fact that it’s only been used for 5! I’ll never give them my business.

Bought front loading washer and dryer floor models. Mid high end and pricey. I bargained down some and took them home in the back of my truck. What’s prompting me to write this is that they neglected to tell me that my Town of Windsor has a rebate program for these models that could have put $ 50 in my pocket.
It wasn’t until I shopped at the Pac Sales at Best Buy that I found out, and then it was after 60 days and Windsor rejected it. Wayyy better service at the one in Best Buy.

We were in the market for a new microwave and double oven range, after shopping around, family recommended we go to Pacific Sales. We were promptly greeted, given time to shop around, checked on, asked the associate several questions regarding appliance features, sales, price matching, warranties, etc.
We ended up purchasing a microwave and double oven that was promptly delivered within 3 days of purchase.
We we’re given the best price and even a discount for purchasing multiple appliances.
In fact, we went in one week later and purchased the matching LG fridge and dishwasher.
Four days after we purchased the fridge and dishwasher they went on sale, so we went into the store to find out that our salesman had noticed they went on sale and had already submitted a refund for the difference in pricing. He saw that they went on sale and wanted to be sure we received the discounted pricing, before we had even asked. That’s excellent customer service!!!
The fridge and dishwasher were also delivered within 3 days of purchasing.
For BOTH deliveries, the delivery men were very friendly and VERY careful with our new hardwood floors, furniture and cabinets. They put a protective sheet of wood down to protect floor while they installed the range and fridge, and made sure to test them prior to leaving.
We will be purchasing a new washer and dryer soon and won’t hesitate to shop once again at Pacific Sales.