Mission Ace Lumber & Hardware

Been a customer here for 40 years. Always has what I need for home repairs, gardening, etc…
People are helpful. The old guys can give advice on how to fix just about anything. That sure beats the non-​help at Home Depot.
Saturday mornings, Free donuts are for the taking /​eating — A tradition that the family has passed on for decades and decades.

Moving to Rincon Valley in Santa Rosa was one of the best decisions I’ve made, I love it here! When looking for tools, hardware, garden supplies, and home improvement items, I had previously gone to Friedman’s or Home Depot. Warehouse type home improvement centers can spoil you with the vast amounts of variety available and also generally low pricing. But, being an adaptable person, I checked out an ACE hardware store for the first time.
Mission Ace Lumber & Hardware is a locally owned and family run business a few miles from my house on Highway 12. You can easily pass it by as you motor down the highway towards Sonoma Valley.
It has a distinctive display of a classic vintage pickup truck out front, wine barrels, and assorted items that catch your eye if you look. You immediately get a small town feel when you drive through the gates and park in the small lot.
I found some normal «hardware store» things there I needed like LED light bulbs, garden sand, hummingbird food and songbird food, adhesives, picture hooks, etc. All the folks were helpful and polite.
What really makes this ACE different and why I am giving it five stars is the upstairs boutique «Loft». A couple of the women in this family business have created a store within a store. It is simply delightful with scores of unique items like a curio cabinet full of memories. I have purchased at least a dozen things from this boutique (see photos).
Like most men, tools and home improvement stores really appeals to me. Yet I have an artistic and honestly a feminine side that truly appreciates delicate things and warm presentations, like the Boutique Loft at the Mission Ace Lumber & Hardware store.
The contrast of delicate and heavy-​duty at this store looks and feels very nice to me. Maybe it will to you too.
Enjoy yourselves! It is a beautiful day.
Review 0147

Extremely helpful and knowledgeable staff. They have gotten me though many projects and helped to pull me out of many of my self created blunders. If I could give this business 10 stars I would. Free coffee & donuts on the weekends, small town feel but also has a great selection of products. I will never go anywhere else!

We have been going to this Ace for years, but no longer, staff appears inconvienced by helping customers, I support local b usiness and will give it to another ACE down the road. In these times Staff should go above and beyond, they dont. The garden loft is another story always willing to help you find a gift with a smile, NICE.

I cant imagine finding a better hardware store than Mission Ace. Local, family owned and operated, small town feel, loads of cute/​fun stuff upstairs, and to top it off… donuts and coffee for the customers on the weekend!!! I have always had super customer service. No hopeless searches for help, lines, or employees who don’t know their jobs. Even when I have a small load they help me to my car, I love them. Even if you don’t need any ‘hardware’, go check them out, its fun just to look around and before you know it… inspiration will find you.

I have been buyiing construction materials at Mission Ace for years. Knowledgeable staff, good service. I think Nikki’s experience was a 1-​time aberration. (Maybe she works for True Value!) Prices far better than typical Ace’s (compare to Ace on Yulupa), so why wait for a discount day to get a discount on jacked-​up prices at national Ace when you get discounted prices daily at this Ace?. Lumber is better quality than the picked-​over crap at Home Depot. Quality and prices competitive with Friedman’s and prices cheaper that Mead Clark.
And, yes, the Montgomery True Value is good, too, but they don’t sell lumber.

This «Ace» has a really good variety of stuff, but isn’t on Ace Hardware’s national database so you do not get any Ace Rewards points, nor do they participate in any of Ace’s national sales events (20% everything that fits in a bag type things). It was quite disappointing to go on that day only to find out that there was no discount.
They do give you a 10% discount if you have a Rewards card (only because you get no points there).

They are very good at customer service. Someone is always up front when you walk in asking if they can help you find anything. They are good at answering questions. I’ve only had good experiences at this shop!

I really felt like the customer service in this place lacked when I went in for the first time this weekend. I did notice coffee and donuts awaiting guests as they came in so the mgmt is trying but the staff seem to not be up to par. Just standing around not helpful at all, even looking rude. I didn’t have any interaction with them but I guess that just proves my point. I’ll be sticking to True Value on Montgomery.
They carry all your regular hardware parts plus have a small lumber area and a fairly good selection of planting pots and fountains.