Manly Honda

I went into Manly Honda and saw «Big Mike» (Mike Williamson) in order to trade in my 20 year old Lexus for a new Honda Civic LX. He could not have been more helpful and he didn’t use cheesy sales tactics or try to push me at all. He just listened to what I wanted and helped me to get it for a fair price.
I ended up going in twice — the first time to get information and for a test drive alone and the second time to finalize the deal with my husband. It was interesting to me to note that Mike’s approach and attitude were exactly the same whether my husband was with me or not. He also talked to ME, as I was the primary buyer. My experience in the past has been that sales people talk to my husband whether or not I’m the primary customer. I felt respected at every stage of the transaction.
Something surprising to me was the hour-​long tutorial Mike gave me on all the features of my new car after the sale was finalized. We went through all the computer settings and fun features together. He even helped me sync my phone with the car.
Mike called me a few days after I got the car to make sure everything was going smoothly and that I didn’t have any questions. I absolutely love the car. It is a pleasure to drive. And I know if I have any issues or questions, I can call him and he’ll help me out even though the sale is complete. Excellent experience overall!

Love this place. I emailed 10 different dealerships all with the same wording and asking the same thing. Manly responded the quickest and with by far the best rate. No one could beat them from Sacramento to San Jose. I dealt with Chris the online sales person and was great. They didn’t have the car I wanted in stock and they called and traded another dealer in 1 day. With no pressure to get a car they had in stock. I brought my boss with me to make sure no one was taking advantage of me and honestly I fault like I didn’t need him. They never tried to over work me or higher the price at the last minute.
I had a credit of 699 but because I was a first time car buyer it was a little more work for them to find me a loan. They were so nice about it and went above and beyond for me. I recommend them to everyone. I will buy every car from them from now on. I love love love my new 2016 Honda Civic touring white with black interior. Such a fun great car

I helped my daughter buy a car from Manley 5 months ago. Frankly, other than the Finance Manager, the staff who helped my daughter were creepers. My daughter was referred to as «sweet thing» and «little girl» by two different sales people (she’s 24).
The real issue is that 3 months after we bought the car the company whp had the car loan sent us a note saying that they were taking out new insurance on our behalf and charging us for it because we didn’t have any. What the??? We do indeed have insurance, as provided to the Finance Manager when we purchased the car. So with several calls we got that resolved.
But then we realized that we still hadn’t received our license plates and the DMV has no record of the sale. We’ve been notifying them of this problem for months now. But not once has anyone called us back, and even after we insist on being put in contact with the Finance Manager we get passed off to junior staff who simply tells us that «yeah, that happens some times. They’ll come eventually». Really? Coming up half a year after we purchased the car and we still have not received license plates? And not a soul at the dealership will lift a finger to look into it.
Incredibly frustrated with these folks. I would seriously think twice before driving onto Manley’s lot.

Expensive unexpected quality of service | Corporate sharks preying on the naïve, I feel robbed
$$ — $$$
Don’t be fooled by their smiles and constant offers of refreshments while you wait, they’re out to make money and a fool out of you.
I am so embarrassed to even write this review, but it is important that I share my experience to help others stay away from this place. I feel robbed.
I booked an appointment online for a maintenance service («Minder Item B», my car being at 145,000 miles). I called the next day and spoke to Bill Robertson, who told me that my 2 hr. procedure would estimate around $ 75 to $ 150. No biggie, I am expecting this price range because it is at a Honda dealership. I haven’t taken my car in to this place in such a long time because I’ve been going to other places for an oil change, but this time I decided to cave in and get my oil changed, all fluids/​filters/​belts/​hoses checked and possibly repaired if needed, and tires rotated here. (The other places I went to did all of those things minus the tire rotation, so that’s why I mainly took it here)
I walk in and am told to go to the Customer Service desk where these ladies will check me in. Both are on the phone busy. It’s fine, but I wasn’t even acknowledged. Jess Prestidge, Service Advisor, then greets me and starts the write-​up process to get my car service going. We update my information in the system and he prints out a quote– $ 403 (yes, even with their $ 25 discount). That was a bit hard to swallow as I screamed silently inside. I was so confused because I was quoted one thing over the phone with someone else and now I’m getting a different number. I didn’t say anything because I was so shocked, unknowingly embarrassed, and I really didn’t know who was ‘at fault’ because I know nothing about cars and the prices services go for. Jess went over what they’ll be doing to my car: A — 1 — 3. ‘A’ for oil change (I have a Honday Civic Hybrid so it requires synthetic oil). ‘1’ for fluids/​filters/​etc. ‘3’ for transmission fluid.
In my mind, it sounds like a hell of a lot of things they’ll be doing to my car (like I expected) and I want to stay safe on the road, so it sounds good. I sign the proposed preliminary quote and then Jess takes me over to their Customer Care area, where this woman continually smiles while trying to get you to sign up for this new program they’re rolling out. (I never had someone hand me over to another salesman/​woman. I usually just sit down) At this point, I’m just smiling back because I’m trying to recover from the immense shock caused by the $ 400 quote I signed moments before. All I caught from her speech was that if I am interested in rolling out of here today with a new 2016 car, I should talk to her to find out ‘my options’. HELL NO.
When I find a place to sit down in their nice new waiting area in their nice new building, I immediately tell my husband what was going on. I just looked over their preliminary quote and it doesn’t explicitly itemize anything.
I just sit there hoping that the final price is much lower than expected because there isn’t really anything wrong with my car. It just needs an oil change and tire rotation.
2 hours pass.
Jess calls me and finalizes the process. They didn’t find anything wrong with my car other than it needs new tires, in which he gives me a quote and tire information if I decide to go with them (today or another day) to do new tires… $ 549 for Dunlop tires. I said ‘no’ because I didn’t have more time to be there and lose more money. FINAL PRICE I PAID: $ 354
$ 354. let that sit with you for a moment.
At the time, I thought I got a good deal because it WAS lower than the quote. I signed and paid.
My husband was livid. And I feel terrible for signing and paying when I should have just walked out of there. I feel incredibly embarrassed that I trusted another human being to look out for me and my car, providing me with excellent service, when instead I was completely taken advantaged of. My husband explained to me what they actually did and what they charged me for from looking at the service papers. Through all the auto jargon, this is the breakdown of the charges:
$ 115.80 for parts — cleaner/​conditioner/​other unnecessary additives
$ 250 for labor — 10k service of multiple checks, handling hazardous waste, changing my oil, rotating my tires (NO PARTS WERE REPLACED. JUST LOOKING AT PARTS, mind you)
TOTAL: $ 368 (includes tax) /​/​with my ‘whopping discount’, I’m charged $ 354
Where do they come up with these numbers to charge people? How can a person live with themselves as they knowingly take advantage of naïve people like me?
My husband wanted to call them up and yell at them, but I told him what good would it bring??? We are never coming back here again.
Lesson learned.
Don’t be another victim.

The staff were very friendly and personable.
When I first walked into the dealership, however, not one person approached me. I walked around for several minutes, then walked back outside. After some time, I walked back in and was approached by a very friendly salesperson, Michelle.
Chuck Hansen was the salesperson I spoke with on the phone, so her was our final salesperson and had me test drive the vehicle I ended up leasing.
However, MIchelle spent about 4 hours with us the following day, taking us for a test drive of two other vehicles. We waited over 3 hours for finance to help us with checkout. It never happened that evening.
We ended up having to return the following evening and spent 2 and a half hours there. We were told that finance should take a half hour, but it was over an hour.
So, the waiting time was definitely NOT a positive experience, even though the salespeople were friendly.

Great sales associate, James LaSalle. Took care of all my concerns and questions while providing excellent attention and service.
This dealership is huge. So from this customers perspective it moves slowly, like a whale. Lots of waiting for financial approval and final papers. To be fair only one person was working in the final paper writing offices. He was swamped and overworked. He covered all the bases but this was the end of his day and he was veery pressured to get done and move on. Not a pleasant experience for this customer. The dealership should have more people in those offices to take the pressure off of the people working there.

Took our 2007 Civic in for oil change, had a great service manager Irving, honored my $ 10 coupon & got out the door spending just $ 32.60! Other future services advised but no urgency and not up sold!
It was Friday, you do need an appt. and I spent a total of 2 hrs waiting, I didn’t mind so much as the waiting room is spectacular & I read 3 current mags I do not subscribe to. Note they do provide a courtesy shuttle. It would be nice if they provided a courtesy wash, but maybe they are conserving water. Would have gave 5 star if shorter wait and a wash. I would certainly return!

Sold my car to manly Honda! Ken contacted me. Offered a very good deal and took care of all the transfer of title documents.
It was super easy to sell the car.