Lumber Liquidators

Good products there. We purchased hardwood for the front of our house, but used their contractors (S&W) to install. BIG MISTAKE. Didn’t come on time, took long lunches, and spoke very little English, not to mention bringing a cousin from Mexico in. What should have taken 2 days was 3 days plus they needed to return to fix what wasn’t right. On our next purchase, we found a company (Darrell Anderson) who was prompt and did the job in 1 day. Good products from Lumber Liquidators but DON’T use their installers!

My husband and I were recently ordering flooring from Lumber Liquidators… definitely not my favorite task! But our experience was awesome! The super friendly staff was very helpful, they saved us money and I enjoyed myself! Brandon assisted us and he had us laughing the whole time! The store was quite busy while we were there but Brandon was friendly and welcoming to all the customers that came in while also providing excellent service. I would go there again in a heartbeat and highly recommend to all of my friends and family!

My husband called Lumber Liquidators, Piner Rd., Santa Rosa, spoke with the owner and arranged a morning visit. He was told that we’d get great service from Dave Samuelson and wow, he was right.
Dave was patient, knowledgeable, friendly and helpful in all areas of flooring consideration — product choice, installation, design AND pricing! We look forward to sealing the deal and enjoying our beautiful hardwood flooring.
I highly recommend Lumber Liquidators!
If you’re concerned you won’t get the individual attention necessary, why not call and make an appointment?
LL Rocks!

I strongly advise staying away from this business. After using them, I recommend forking up a a little more for better service and quality. It took us 3 months plus to get stair materials because employees kept messing up the order. And, at one point, wood was sent to us from the east coast DAMAGED. All of the problems we encountered with LL were unreal and their employees know it as well. We will not have good things to say about them to anyone looking for hard wood/​laminate flooring. The 2 stars are for their reimbursement of some of our money as they should have.

First off, I want to say that, except for an experience I had with one of the employees, the three other people I worked with at this store were extremely helpful.
The one star is because of the product and the leadership at the company.
Last summer, I went to the LL store to see if I could find countertops for my kitchen that I would like. I looked at the floor models and chose the cherry.
For some reason, the glue between some of the endcuts was only partially filling the space between pieces. It was that way with the cherry and some of the other types of wood. There were other countertops with different wood that did have each section completely fillted with glue though.
But I felt the cherry would look best in my kitchen.
I asked about defect. The sales rep said that he didn’t know what caused it and that he hadn’t had any complaints about it.
He said that I could go into the warehouse to inspect and pick out the countertops I wanted. So both of us went back and opened up several boxes.
I finally found two countertops that I was happy with.
I was very impressed with the customer service. The guy was friendly and very patient with me.
I then asked to look at backsplashes. The store had a few, but all of them had some of the glue missing and all had chunks taken out of the wood.
The missing glue was very noticeable to me and I thought it made the countertop and backsplash look odd. I also thought that it could lead to a integrity issue later.
Because of those reasons, I was a little leary. But the price was incredibly low compared to the price of the countertops at other stores and I was impressed with the customer service.
Plus LL’s countertops looked very nice compared to the others I saw.
I decided to buy the two I picked out and had the rep order more backsplashes.
They came in a week later and I drove up from Petaluma to SR to pick them up.
The shipment contained 5 or 6 backsplashes. I looked through each one but all were badly damaged. Where there were good sections of wood, the glue was missing.
For some reason the warehouse doesn’t rap the backsplashes before shipping, even though, when they ship the countertops, they are tightly wrapped in cardboard.
I had already scheduled people to install the countertops, so I asked when the next shipment was coming. It turned out that it was the day before the installers were to show.
I went ahead and ordered the backsplashes again.
They did come in on time.
I drove up again. And again, there was glue missing and chunks taken out of the wood.
Fortunately, there were a few pieces that had just enough good wood that I could cut off the defects.
A few days later, the countertops and backsplashss were installed. I brushed on about 6 coats of very high quality sealer. My countertops looked awesome.
Then about December, I found that one of the pieces of wood on the countertop had split. Then a few months later, another piece of wood split on a different board.
I had taken very good care of the countertops. I wouldn’t even let water sit on them for too long, even though they had the sealer.
As far as the product that LL sells, I am very disappointed in the quality.
On another note, I am also upset that the company’s CEO and, more recently, the Chief Compliance Officer have left Lumber Liquidaters following the 60 minutes feature.
It gives the appearance that there is very little integrity with the top leadership in the company.
And apparently there is more bad news filtering in about the formaldihyde in the flooring.
I would not recommend buying anything from LL. I get a feeling that the company won’t be around much longer.
However, you may be able to find some real bargains once they do go out of business. But then again, is it worth the headache?

I recently purchased 780-​square feet of Victoria Mahogany from Lumber Liquidators. The pricing was very fair, and the wood is gorgeous. We had some problems, but, customer service was attentive and responsive. Extra credit to Rob and Dan. Not only are these two professional, they are also two of the nicest guys you would hope to meet. A special shout-​out to Rob, the manager, who unfailingly went above and beyond to resolve our issues. We are 100% satisfied with this business. If you are looking for a place to purchase flooring, this is the place.
PS: A special thank you to Chase and David for their first-​class customer service.

Pretty good experience. They are not the most expensive place you’ll find, nor the cheapest. It’s important that you do your homework as wood or laminate has different uses in different places. It’s also important to understand wood is a natural product so expect some variance in color or fit — it’s just part of the nature of the material. Also consider how you want to have it fitted. We went with nailed and a vapor barrier underneath the wood to protect it from moisture from below as well as to minimize the creaks and cracking noises you often get with a floating floor but even this doesn’t totally eliminate that. I think it’s the nature of wood laid on a raised wood subfloor.
We chose a mid range engineered hardwood (while solid wood may initially appeal, realistically it’s more prone to curling up, and realistically, engineered wood can be refinished a time or two if desired but that’s never going to happen realistically as it’s incredibly messy and far easier to replace, but 5 cross ply wood underneath provides far greater material stability) and a finish that embraces imperfections. Considered laminate but couldn’t find the finish we wanted and were wary about the water damage potential though it is the hardiest material on the surface. We also bought a spare box for future touchups as needed. SW contractors put it for us and did a decent enough job though needed to return a couple of times to finish off and replace blemishes we noticed later. They were very good about it though scheduling is a bit longer than I’d like The end result is very pleasing, any imperfections are character, and it’s exceeding our expectations at dealing with black dog hair!
Unfortunately the spare box, despite the labelling, didn’t contain the random lengths required, they were all the same. We discovered this when SW came back to finish off a few things and handle some defects we discovered. We had enough to make it work but needed the majority as backup for future use, something all full lengths wouldn’t be any use for. To LL’s credit, they reordered a random box and agreed to take back the full length only box remnants despite a few being used.
The store can be hard to get hold of by phone but they give solid advice when you see them, and are very non pushy. I guess the true test will be how it holds up over the next year, but we’re very happy so far.

I’m very disappointed by the customer service at this store. First I was given the wrong sample of flooring to take home. After placing my order and repeating that the deliver had to be after 12pm, I get a call at 8am the truck is here to deliver. Since this is a second home more than an hour away I had to reschedule the delivery for another day. I had given them my cell number several times yet they keep calling my home number.
The installer was in need of extra materials and the installing company called it in and asked me to pay for it. I left three messages at the store asking them to call me, so I could pay for the materials over the phone. I never received a phone call back and finally drove there to pick up the materials.

Wish I could give a zero star rating. STAY AWAY! I bought floor last November and it was defective. They’ve done nothing but stall and delay on resolving this. I have been patient and reasonable but the last straw came when I brought in pieces of the floor on 4÷22÷14 at their request, it arrived at their testing facility on 5/​7, was «lost» until ⁵⁄₁₃ and then they said it was so severely scratched they couldn’t evaluate it for the milky haze defect already confirmed by an independent forensic flooring specialist. It wasn’t scratched when I dropped it off! There’s a formaldehyde smell coming from the floor & I’m worried about my kids’ health. Their customer service plan seems to be ignore me, delay, blame someone else and hope I give up. Zero integrity at this place. Beware: their attentiveness ends the moment they have your money!

We had an excellent experience with Lumber Liquidators. For several years, we’ve been daydreaming about hardwood floors. So, we’ve window shopped for quite a while. We’ve looked at all of the flooring at the big box stores and many independent shops. Lumber Liquidators had, by far, the best quality and best priced floors, and excellent customer service. The selection is awesome as well.
The staff was very friendly and helpful. We visited the shop three times before actually making our purchase. Each time, the sales people offered great customer service, were friendly, and helped us in our decision making process.
We chose a floor and were able to have it installed shortly thereafter. They helped us find the right installer for our 100 year old cottage, who understood what we needed. I would highly recommend Lumber Liquidators.

I bought my engineered hardfloor in Santa Rosa lumber Liqudiators.
Ron (the manager) provided an excellent customer service. He was very helpful and knowledgable. Ron is patient, respectful, and professional
I got my floor and my installation from them. I am satisfied and can not ask for more.