Les Schwab Tire Center

I was in an emergency situation which led me here and was amazed with how great the customer service was. We were instantly greeted the second we stepped out of our car and got helped by Chris M. He was extremely helpful and kind the whole time we were waiting on my tire to get repaired. He made the bad situation 100% better. I would definitely recommend this Les Schwab to everyone I know because of how great his customer service was.

My daughter got a flat tire and it turns out there was a wheel lock that we didn’t have a key for. It was about 15 minutes before closing and Doug not only told us how to get it there without a tow, but waited for us past closing to put a new tire on and get her all fixed up. Great service-​above and beyond!

Les Schwab continues to go above and beyond!!! I wanted another opinion on my lower ball joints, because spring works wanted to charge me over $ 750!!! Came to Les Schwab and got a quote for under $ 350 including the alignment… When I came to pick up my Jeep, they told me the alignment was barely adjusted so they didn’t even charge me… Saved over $ 500 by bringing my Jeep here… Dependable, trust worthy, fair, AWESOME!!! This was just another GREAT experience with this company!!! THANK YOU LES SCHWAB!!!

Needed 4 new tires for an older car. Personable help, did not try to oversell, and moved their schedule around to accommodate my needing to pick up my daughter from school in 1 ½ hours. Painless tire buying with good continuing service guarantees, including a free alignment by checking in. Very satisfied so far.

I was in an emergency situation when I happened to be fortunate to be by Les Schwabs. My tire took a huge piece of metal about 6 inches long. My tire was so damaged it couldnt be repaired. David my technician went above and beyond his normal job to get me back on the road. I am really grateful for his help and will be purchasing all my tires from Les Schwabs from here on out .All tires sold by them are automatically covered by road hazard which was what caused my damage. Thank You David You Rock !! I Highly recommend this Les Schwabs excellent customer service, experienced techs, good prices, speedy service !!

I basically had a brake emergency where my brakes were making really disturbing noises and I noted their signage in front about a «free brake check» so I stopped.
The store is VERY busy in both the front office and in their multiple work bays which were about six in number. The staff was all friendly but nobody was fooling around on the job.
I’m no mechanic, so I cannot offer any evaluation on their prices, but they repaired my brakes for slightly more than I expected in cost. (I’m a good guesser at car repair prices). I had estimated about $ 400.
1) Easy access right off the northbound highway 101 exit. Just across the street on east side
of Santa Rosa Ave and just north of the Costco Complex. Or, at Santa Rosa Ave exit along
highway 12 where highway 12 & highway 101 juncture.
2) Easy parking in their lot. Street parking limited.
3) Waiting area available with complimentary but salty popcorn.
4) Only a short walk to Costco /​Starbucks, Applebees Restaurant, Trader Joes complex.
5) I read one post here where someone complained of counter staff attitude. I had interaction with multiple of the counter staff and they were very busy but all friendly. Anyone who
whines about «attitude» is almost always the problem himself or herself. The staff at this
place were fine with me. Its all how you treat others and I had no complaints.
6) I did get the distinct impression that the rep wouldn’t have liked it if I had actually
taken the «free brake check» and left w/​o giving them business. If you’re thinking of
taking them up on that free offer, be honest in advance and tell them up front that you’re only
asking for the free check at the moment so they don’t expect a sale when they do the work.
7) The photos attached to this review were probably provided by the business itself and
are not quite accurate. They do all wear white shirts but they’re very, very busy and those clean, crisp white shirts in the photos are not quite as clean in real life! lol. I did get a hand
shake, though, upon making my reservation and a smile from the counter girl when I paid.

I’m updating my review to 5 stars based on the outcome of the work performed plus the manager, Jesse, made EVERY effort to make sure I walked away with a better story than I began with.
The story is this… I needed rear brakes and new tie rods. The brakes were not replaceable at Les Schwab because my car requires certain equipment that they simply don’t own. However the tie rod job was WELL DONE and my ride home felt smooth as a pancake for the first time in a while. Northern California has lots of rocky, dirt roads and MAJOR curvy mountain roads. I felt safe and much calmer with my new tie rods. Thank you to all the people that helped with my car (it’s my little «home» right now.) and feels WAAAAY better than before!
I truly appreciate Jesse’s willingness to respond with a fair solution and then to listen to my concerns and spend that «extra time» making sure I felt better and left with a smile… which I did.
This is why my dad and many reliable friends in Texas said, «Les Schwab is the place to go, you can trust them to be fair.»
I will return to this location for my future tire needs. Thank you again!

Jesse from this local branch called me within an hour of my review going live. He was very concerned and wanted to make me a happy customer. We resolved the issue that very day.
I appreciate that they took the time to contact me and work with me to come to a fair solution that both parties could be happy with.
Jesse didn’t once ask me to change my Unilocal review. I came away from it happy so I’m updating to 4 stars.

I haven’t been here in a few years and they had all my info ready when I came in to fix my flat tire! They took care of my tire and even replaced my missing air spout cap that has been gone for almost a year! Great customer service and great prices!!!
Will be back for sure!

One stop shop to get a tire job completed. & done right the 1^st time. Not only do they get you in & out, the tech. David was informative & wasn’t pushy like most tech.‘s treat women. Highly suggest coming here if you’re a female who doesn’t want to be pushed into something you don’t want to purchase. Great job Les Schwab!

Wow, an automotive garage you can trust! Service, quality and price are top notch. I had a hole in my tire and they fixed it for free – I had never done business with them previously. They are smart; this type of service will bring me back the next time I need some tire or break work.

Great price fast service good tires

Got two trucks lifted here recently and that service was crazy good! Then the follow up service was even better for tire rotations, break checking, flat repair!!! It’s so easy, the way a business should treat their customers

After 25 years of excellent Service from Oregon Les Schwabs, all good things come to an end…: /​. New to Santa Rosa area, took car in for simple tire rotation. 95 minutes later, still waiting! When they finished, I now had a broken lug nut, maybe common to break on tire rotation? The young man asked me to set up appt to return next day to have this repaired. 80 minutes after set appt., still waiting, repair had not been started. In fact… the manager had not ordered the new part they broke! They sent employee after 1−½ hrs to purchase the part. Somewhat sorry to report extremely poor service by management and garage staff two days in a row: /​, after experiencing many good years from another two Oregon cities. Communication is the key, and best before waiting almost two hrs!

Doug is a life saver!!! Last week I got a flat on Petaluma Hill Road. In 20 years this was my first. I called LS and Doug answered. I told him my situation and he said he’d be there in 10 minutes.
He showed up and changed my tire on a crazy busy road where people don’t pay attention! Hello folks don’t u see those orange triangles?!? Move over! Don’t hit Doug! But he thankfully survived and followed me back to LS where I quickly got 2 new tires.
I’ve always receive this type of service whether at this location, Rohnert Park or in Ceres. Thanks again! :)
(PS – Doug really should get a bonus for risking life and limb!)

Very impressed with this business. Had a screw in my tire and needed repair. They were friendly, thorough and very professional when I brought it in for repair. They have won our next tire sale. Nice to know we found a good spot.

I I was in need of a couple new tires so I did some research and found that Les Schwab offered free tire rotations for the life of the tire which made me very happy. My brother also told me that it was the only place her takes his cars so I felt very confident in choosing them.
I called in ahead of time to see if it would be best to make an appointment or just to come in and an estimate of how long it would take. I was told to just come on in and it would take about an hour.
When I arrived I was helped very promptly so everything started of really great. I was told it would be about an hour, which was what i expected anyway. I came prepared to sit outside and enjoy the fresh air while i read a book. I was told that my car needed 2 new tires and an alignment and that we would do the tires today and set an appointment for the alignment so i wouldn’t have to stay there for 2 or 3 hours. I was perfectly okay with this since I really didn’t want to stay there 2 or 3 hours anyway.
Well an hour came and went and my car had not yet even been started. After an hour and 40 minutes they started my car which only ended up taking about 20 minutes to get the work done.
Basically, I understand that things don’t go according to schedule and while ‘m not happy that it took MUCH longer, I probably would have been so much more understanding if someone would have just updated me throughout the process, maybe let me know they had a TV in their waiting area or snacks in the vending machines. Just some kind of interaction to let me know they hadn’t forgotten about me and even though it was taking longer than expected they were trying…
At the end of it I did get a sorry for the wait but that was all

It was close to 5:00 on a Saturday and I needed a tire swapped out. I spoke with Colby and he knew it would be a quick job and said ‘sure, no problem, let’s do this and get you on your way.’ I was immediately impressed by his excellent customer service and this is not the first time I have been treated so well by a Les Schwab employee.
He provided me what I needed and I was on my way. I HIGHLY recommend dealing with this Les Schwab location whenever you have tire needs and are in the area. You will be treated like the way you should be treated! Nice job guys!

At first I was happy with the place but then I quickly realized your dealing with a lot of inexperienced young people. After several issues I decided to go back to my fathers advice. You get what you pay for.

I went to Les Schwab on Santa Rosa Ave, On Friday November 2^nd 2012, for a flat repair. I was greeted by Nick Pinney at the front counter. I explained to Nick that I was an hour from home and had an appointment I had to attend in an hour and ½. Nick told me there was a 2 hour wait time, but stated he would try and fit me in as he knew the appointment I had was extremely important for me to attend.
Nick got my car tire fixed in 15 minutes. In my time talking with Nick it was apparent he was an intelligent young man with a lot of customer service and leadership qualities that I would not expect from a tire service professional. It is difficult to find good employee in this day and age that understand the customer service side of the job, and it is apparent Les Schwab has a good employee in Nick. If I were Les Schwab I would hold on the Nick and place him in a leadership, management training position in hopes to retain him for the long term.
I tried to look on the web for a customer service page, like most companies have to honor the performance of their employees, but could not find one. How can a company that prides themselves on customer service not have a venue to provide feedback. I tried to locate the managers email with negative results. I guess I will start here and if that does not work I will call the store and speak with the manager Jessy.