Hansel Collision Center

Excellent service for an unexpected price. I was totally expecting «dealership» rates when I brought my car in for repaint. My car came back as if it never had a collision or accident at all!

Best ever… This place takes the pain out of car repairs… Thank You Paul and Pam…

No one really wants to visit a body shop, but, given that I had to, my experience at Hansel Collision was about as good as it gets. The people were super nice, and even more importantly, the work they did on my brand new car was spectacular. They had to replace the two driver side doors after a friend backed into my car. The body work was flawless. Hope to never see them again, of course. But they made a bad experience as good as it could be.

Sigh – it really pains me to write this review because the staff there are very nice (ESPECIALLY Pam, she’s a rockstar). But too many things went wrong with my last experience with these folks. Our BMW got dinged in the parking lot of my work by my colleague backing out and not seeing the car and side-​swiped it. She didn’t want to go through insurance for a minor ding, so she was paying out of pocket to get it fixed.
I took it to Hansel Collision Center for an estimate, which was within reason, and started the process to get it fixed and have my colleague use her credit card to pay for it. I was assured that when I took the car in to drop it off that I would have a new BMW for a loaner car – sweet! Pam had it all arranged before she left on vacation, and left the instructions that 1) I had that as my loaner and 2) my colleague’s credit card was on file to be charged. Perfect.
I show up to drop off the car and they couldn’t find my paperwork for a long time, and seemed surprised I was there – uh oh, this isn’t starting off well I thought. Once it was found and started, there were not many loaner cars at all, so I got a VW Jetta – bummer. I would have liked to have had the BMW promised to me, but I’m not going to be THAT GUY complaining about that – I had a loaner and it got me from point a to point b. The first day I drove that car I noticed a STRONG smell of cigarette smoke permeated throughout the car. So much so that on day 2 I noticed it on my clothes after getting out. This wasn’t going to work. So, I called over and they said they had an older BMW to give me (2008) and I took it. Drove over, exchanged the cars, and drove off. Perfect! Drive it to Healdsburg and when the oil light came on… oh no. So I called, the guy who answered said bring it back and we’ll put oil in – I told him that is a long way from Healdsburg if the car really is that low on oil. Then he said buy some, put it in, and save the receipt. Uhh… OK, but shouldn’t this car have been checked out by you guys? If felt odd so I called back to talk to the lady who exchanged the cars in the first place. She said «oh I thought I told you that light comes on, it’s OK, the car needs mechanical work but the oil light isn’t functioning – you’re fine.» I felt like asking for that in writing just in case! At this point I just laughed, shook my head, and drove the car until mine was fixed.
I got the call that the car was fixed and that could I bring the loaner car in WITHIN AN HOUR so they can give it so someone else. Nice warning… but yeah, I could. I bring it in, get the keys for my car, and then they ask for payment… um, we’ve been over this – my colleague (who you’ve talked to and gotten the credit card information from) was paying. They couldn’t find the paperwork – again. Finally the manager said «give the guy the car keys and we’ll figure it out.» Thank you. I get into my car, drive off, and am happy that ordeal was over.
But it wasn’t over – the next day was bright and sunny and while loading the trunk I see clear as day a huge area of overspray, where it was dripping down. Sooooo, another phone call, another trip, and it was fixed.
This experience should not have been like this. The constant comedy of errors, misplaced information and instructions, oddball loaner cars, and (I hate to say it) an air of incompetence really makes me question using these guys again. I hate saying it because everyone was so nice, but honestly actions speak louder than words and these actions were pretty deplorable…

I just want to say thank you to all the people at Hansel Collision! These are some of the nicest people I’ve come across; helpful, kind, and always smiling. The body work done to my car is simply amazing … Looks brand new! I can’t thank you all enough!!! If you are in need of body work this is the place you want to go!

I took my rear-​ended VW Jetta in to these folks last month after being hit by a utility truck. They told me in minutes that the car was totaled. It took the other guy’s insurance agent a long time to come to that determination. Paul at Hansel was kind enough to give me a loaner car for a couple of days while I arranged for a rental with the insurance company and all of the people at the office gave me a lot of support and useful information/​advice. I appreciated them all very much. They made a really sad situation a bit easier on me.

I owned my last car for 14 years without a scratch on it. I finally get my BMW and it seemed like it had a target painted on it. I was hit twice in about a year and a half, I did shop around before I went to Hansel as I thought they’d be more expensive. I was wrong. The 1^st time they found more damage then the other shop and still came in less expensive. My car was fixed perfectly and I had a nice loaner to drive. 2^nd time I was hit, same story and they even buffed out some light scratches not related to the accident.
3^rd time was my fault… I nailed a curb hard and my car is very low to the ground. By now they knew me by name, worked with my insurance, gave me a loaner and made my car all pretty again.
Customer service was beyond good, and my car looks perfect. If I HAVE to use a body shop again the only place I’ll go is Hansel.

Competent, comprehensive and knowledgeable. That is what I think of when I think of Pamela, Gary and… Paul (?) @ Hansel Collision. I had the unfortunate need to drop my car off for repair. I was bummed out about it but also knew that I wanted it repaired as best as possible. Aside from having to initiate contact with my insurer, I didn’t have much to do beyond that. Everything was handled, I was kept up to date on the progress and the final product was perfection. Gary was great — soft spoken but seemingly had a wealth of knowledge and experience. I got the impression he was going to make sure the repair was done perfectly with no corners cut. Pamela is just cool girl/​woman and someone that is probably just a blast to hang out with outside of work. She handled her job well including keeping me up to date on the progress in conjunction with Gary. I would say the same thing about Paul, although for some reason I’m not even 100% sure that’s his name. But he too is a cool, fun/​funny guy that seemingly oversees the whole operation. I honestly hope to never need to work with these guys again but if for some reason I do, I won’t mind it too much because they made a bummer situation not so bad.

I had my 2013 Honda Accord rear ended while I was at a complete stop waiting for someone to turn in front of me. Luckily I took my car into Hansel Honda Collision center and they were able to take care of everything for me! Gary was super nice and it was obvious that he had many years of experience doing this. I felt comfortable from the beginning leaving my car at the shop. Pam, the receptionist, was super nice as well and she handled all of my questions perfectly. Together, they also handled the guys insurance company, preventing them from putting second hand parts on my new car. Hansel Collision didn’t play nicely with the insurance company, something that I really liked as a customer of the body shop. My car was returned to me good as new, and I highly recommend this body shop to anyone who has gotten their car smashed or dented. Thanks Hansel Collision!

Our parked Honda was hit, leaving the left rear corner completely smashed in.
We contacted the closest Honda collision center for repair. We ended up having to reschedule leaving our car at the shop more than once and Pamela was exceptionally nice and patient. She was very friendly and worked with our budget. She was also able to get us a loaner rental car at no cost while our car was being repaired. The manager Paul was quickly able to evaluate if the frame was affected and knew just what needed to be done. We just picked up our vehicle and are pleasantly surprised, even shocked at what the repair guy Joel was able to do! It looks excellent, like it never happened. The entire repair ended up being very fairly priced and they’re all great to deal with. Unusually pleasant experience getting one’s car repaired! Thanks you guys.