Good Stuff Auto

James, please do not insinuate that it was only a single zip tie that made me believe that the vehicle was in an accident. All of the front bumper connection points showed signs of damage, the front bumpers paint was blistering from a poor paint job, the headlight casing was damaged and allowing water into the headlight, there was black mastic that was used to try and stop the water and the washer fluid container never holds water for more than a week. All items are located at the front passenger side and not due to running into curbs. Also, do not try to make it seem that you tried to contact me to rectify the issue and I was rude and ignored you. The only phone call that I ever received from you was when you called and threatened to sue me for sharing my personal experience with your company. If anybody was rude, it was you.

Well, Jim the husband co-​owner is obviously out of touch with what’s going on. He lets his wife, Barbara run things, so I guess she is his boss. Doesn’t remember his customers? Even worse customer service than I thought! Maybe if he spent more time actually «running» the business, rather than playing on his computer he would wake up to what’s going on.

I’ve had nothing but fantastic service and experiences at Good Stuff Auto over the years! Interesting cars in inventory, easy to work with, low pressure, and honest people. Although I haven’t purchased a car from them yet, I absolutely wouldn’t hesitate to do so in the future.
Last week I went in to check out a BMW 128i 6-​speed that they had in inventory. I called to verify the car was still there and was told to drop by anytime. I went in later that afternoon, chatted with James & Barb a little bit, then were tossed the keys to go see and drive the car. When I came back I returned the keys and left. A week later I emailed them with a few more questions and they promptly addressed them all. They set the standard in terms of being low pressure and easy to work with. No sales tactics, no dealership games, no drama or BS. This has been the least stressful (and fastest) dealership experience I’ve ever had!
Used car dealerships have a tough battle in terms of review websites like Unilocal.Their negative feedback mostly appears to be from falsified stories, those that wanted a flawless high mileage used car, those that expect a maintenance/​repair free vehicle for years to come, or from past coworkers (not from customers). Good Stuff Auto is a fantastic little mom & pop dealership and I have nothing but great things to say about them.

Based on reviews, it seems buyers are mostly happy with this firm. As a seller, however, my experience was pretty bad. We agreed to let Jim do a few cosmetic things to our car (touch up interior scratches, buff dings out of the wheels, detail the car…) at our expense. After 2 months of no activity, Jim called to say he had a buyer offering close to our asking price who was serious enough that he had put down a large cash deposit. The buyer wanted to have the car inspected, which was fine with us. Supposedly the shop found problems (as they were paid to do): one of the front tires was badly worn, the convertible top wasn’t installed properly, and the rear «wing» didn’t operate. We bought the car 4 years earlier with a new top and new tires, and we’d only driven it 7,000 miles in that time, so it was a little hard to believe we had to fix so many significant things to get the car sold.
We reluctantly agreed to a maximum of $ 1,500 of repairs, specifically 2 new front tires. Yet Jim bought 4 new tires without consulting us. He also intimidated us into paying for a major service even though it was 2,000 miles (and could be years) before it was required. We refused to fix the top (which had always worked perfectly for us), the wing, or anything else.
Our profit seemed to be eroding, so we asked for an accounting of our net proceeds. Imagine our surprise when Jim subtracted $ 500 from our share of the sale for things that should come out of his 10% commission, like his Craigslist ad. We said that we were keeping the car unless our bottom line was the sale price less $ 1,500, as originally agreed. Jim surprised us again by saying that it was a good thing he hadn’t taken a deposit from the buyer! And he accused US of not dealing in good faith.
Even though we were paying his commission, it felt like he was working for the buyer, giving him as many goodies as he could squeeze out of us. We came to pick up the car and paid Jim for all the work done — even work that wasn’t, in our opinion, necessary, and even for the 2 tires he bought without our consent — plus $ 250 for his trouble. That seemed more than fair to us. But he was so ungracious that he refused to take a personal check and insisted on cash, at which point I told him his choices were a check or a credit card. He chose the credit card, so I got my points. Small compensation. I had to threaten to call the sheriff to get him release our car.
This was a learning experience, and an unpleasant one. I cannot recommend Jim to anyone wanting to sell a car unless maybe the car is in showroom condition before it arrives at their shop. Our car was pretty darn good and it still turned out badly. Barbara, his wife, is nice to work with, but she can’t make up for his shortcomings.
8÷3÷15 Update: Jim called this afternoon and threatened to take me to court if I didn’t remove my review. He said they «had been hurt enough.» They were reimbursed for everything they did to our car plus $ 250. It cost us $ 2,000 to NOT sell our car. So who was hurt? I told him he was welcome to post a reply.
Other reviewers have mentioned getting similar calls. How incredibly unprofessional! Does he think that intimidation will improve his business’ reputation? Today I filed a complaint with the Better Business Bureau, asking for an apology and a refund of our $ 250. We gave that money to him in good faith and since it apparently bought none, it should be returned.
8÷20÷15 Update: Jim responded to the BBB complaint with a litany of personal attacks. He failed to explain his unauthorized purchase of 2 extra tires for our car, refused both the refund and apology. Apparently he sees himself as the victim. I kind of feel sorry for him.

I was referred to Jim at Good Stuff Auto to look for a new used car. Jim and his employees went out of their way to find me a car. He found a beautiful 2001 BMW ci with only 77K miles in pristine shape. He checked it all out mechanically and replaced two tires. I found them professional and very helpful.

As a first time car buyer and only being 18 at the time that I bought a car from them, I was totally excited to find something in my price range. But about a week after I had bought the car my check engine light went on on the freeway of all places. Of course I thought nothing of it until I took it in to Firestone where they told me that the original spark plugs had not been replaced and it would cost me around $ 500 to have them replaced. Now keep in mind I was 18 and had no money after spending it all on buying this car. So I called Good Stuff and talked to Jim who proceeded to tell me that because the car wasn’t under warranty there was nothing they could do and that fixing the spark plugs was not their responsibility before sale. As a used car dealer I would assume that they would make sure that the cars they sold would be road worthy and have a detailed check done on them before putting the cars out for sale. Jim told me to contact the people who fix their cars which was closed for the weekend. So after having bought this car, a week later I was car less and had to pay more money to get this car fixed and have a routine maintenance check done on it to make sure that nothing else was wrong. I wouldn’t buy another car from them in the future and wouldn’t suggest this place to anyone else.

I am very pleased with my purchase from Good Stuff Auto. They have a great inventory with quality cars and trucks. Jim helped me with my purchase of a Toyota Tacoma. I could not be happier! My credit rating is less than stellar. Barbara is amazing and helped me secure financing. I 100% recommend checking out Good Stuff Auto next time you are looking to purchase a car or truck.

I almost bought a used car from Jim a few years ago, black BMW M5. It needed work, we agreed that he would fix it and get it perfect for the price we agreed on. We started paperwork. He had like 2 – 3 days to complete it. I didn’t get a call back when it was supposed to be done. I left a message. Then he called back and begged for more money, I was shocked, who does that? Only sleazy sales people do this. The car needed so much work (steering and brake issues) that I bet if you had an inspection done it would have been deemed unsafe for resale from a licensed business. I’m sick of shady sales people and now I recently heard a friend of mine bought a car from him bought a car from him and it had a ton of problems. That’s just BS. I thought I’d do you the public a favor and let you be informed when making decisions. Make sure you take any used car to YOUR mechanic for an inspection, check the price on KBB and don’t get burned from Shaddy sales people who pull scams to make a cheap buck.

I’m looking for a great car and it is worth the trip if you want BMW

Ok So here’s the deal… Good Stuff Auto is a great place to purchase your vehicle. The owners are very passionate about their customers and their brand! They are honest, ethical and are really great people! Barb got me a great deal on financing where the rate elsewhere was higher! I had a small issue with a brake sensor light and Jim told me to take it to the best BMW shop in town. Not only that he set up the appt for me so when i got their the shop was expecting me. Turns out it that I needed to get brakes done, and THEY PAID THE BILL! You guys don’t understand, we could’ve fought back and forth and did the whole shady used car sale thing, but NO, they took care of it and did so with a smile on their faces!
If you are fortunate enough to work with Good Stuff, I’m telling you, it’s a great idea!
A PERSONAL NOTE to Stephen K. who wrote on 3.13.14 i want you to know know this from the bottom of my heart… YOU SIR ARE AN IDIOT! How dare you speak such things about Jim. I personally read every single Unilocal review and everything I could find on the internet about Good Stuff including your review. Now it’s my turn to give my review, and YOU ARE WRONG! I wish I could delete your review because your a JERK!
Not only did I purchase my 530i from them and love it, I’m probably gonna purchase my next car from Good Stuff. If they’re still in business when my kids are older, I’ll probably buy them there too. So take that!
And by the way, if your a prospective customer looking at purchasing a vehicle from Good Stuff and think this is a fake review or that somehow this is placed, call me directly @ 949.328.5020 and I would love to tell you more of why you SHOULD purchase your car from Good Stuff Auto!
Jim and Barb if you’re reading this, I want to tell you thank you and I appreciate you! And if anyone says anything bad about you, your business, your «non-​salesy» style and how you take care of a problem, they need to talk to me directly! I’m a lifetime testimonial for you guys!
You are the real deal and you ROCK! Thank You.

Having purchased several cars from Jim and Barbara I have come to trust that they will always do the right thing. I called Jim to see if he could source a 2012 MB C class and he flat out told me the dealer is a better source as they get the best lease returns and everything else that is leftover at the auctions will have issues. I appreciate their straight forward approach that did not waste my time. Next time I’m in the market I will give him a call.

Barbara worked with me to make things work. Good Stuff Auto is one of the good ones, and I have no problem trusting them.

I purchased my MB C230 in April 2014 and been meaning to write a review. My experience with the people at Good Stuff was nothing short of stellar and memorable. Barbara and Jim went above and beyond typical customer service. I found them to be honest, caring, genuine, and KNOWLEDGEABLE. I absolutely love my car and the whole transaction brings a smile to my face. You get a positive vibe the moment you walk in their showroom– absolutely atypical for most car dealerships. I encourage anyone looking for a car to visit Good Stuff Auto !!! Thank you Barbara and Jim, you’re a class act!

For my 64^th birthday last week; I treated myself to a pre-​owned BMW from Good Stuff Auto. I had been driving by the lot eyeing a 1997 white BMW Z3 convertible for about a week. Rationalizing to myself that my son was grown up and doing fine and I was through pampering young girlfriends; I decided to do something for myself on my birthday. On February 4^th I went onto the lot to check out the Z3 I had been admiring. When Barbara came out to greet me; I told her I wanted to sit in the Z3 to get a feel for the interior space. The interior was plenty big enough for me so Barbara and I went inside to start the paperwork. Being a repeat customer I didn’t feel the need to drive the car, as I was familiar with Jim’s ability to find and offer for sale only those cars that meet his highest standards. Barbara was able to get me an acceptable loan and Jim went over what I could expect from the car for many years to come. Jim called me later that evening to inquire about my drive home and make sure I was happy with the amount of space the vehicle provided. A couple of days later I got a call from Barbara letting me know she had acquired an even better loan rate for me. Now that’s what I call service. I have to honestly say: I am totally having way more fun driving this car than I should be allowed to have at my age. Thanks again to Jim and Barbara for assisting me purchasing my Z3.

Here’s a message I just got from James B. (The owner of Good Stuff)
Odd, my message is 2 years old…
Whoever Vince is, I like him.
«Vince, there are only a couple people I’ve ever met that would be big enough @ssh01es to fabricate a Unilocal like that.
As a former employee of mine at GS Tuning you watched us build the nicest shop in the area at considerable expense.
Paid our dues, paid our dues, then once things got good, you collaborated with our manager Billy Maher. To steal our nice following of customers that you were entrusted with and paid well to take care of. Then you opened your own low rent thing down the street. I afforded you the luxury of not having to start from nothing and pay your dues. You were able to hit the ground running with the benefit of my considerable efforts. What kind of person would do something like that?
Well, let me tell you something ‘Albert’, you better retract that evil contrived Unilocal,and for doing something so f’d, you write an appropriate one based on the kind of concerned business people you observed us to be.
I know you think you’ve figured out what kind of guy I am.
I will take great pride in giving you the surprise of your life.
We all make mistakes, but do the right thing, make it right or I’ll give Karma some assistance.»

I just had the most steller experience buying a car at Good Stuff Auto. I knew absolutely nothing about how to buy a car. I went to the shop and talked with Jim about several models that I was interested in. He went over the pros and cons of the cars. Finally, I settled on what I wanted– which he didn’t have in his inventory. Well, lo and behold, about a week later I got a call from Jim that he had a line on a car that was just what I wanted. He was able to get it for me and he had it detailed and checked out. He told me it needed new tires, so he had that done for me, also! It came in exactly the way I expected it be at the price I was willing to pay.
Barb helped me sort out the financing and helped me with the paperwork– actually, she did all the paperwork! It was just a really satisfying experience over all — and it took all the stress out of it for me. And, the capper is that I found a little issue after a day of driving it and Jim told me to bring in the car so he could take a look at it– and, voila, problem solved.

I had Jim sell my BMW 540I on consignment, they checked out the car & made sure everything was working etc.
He did not try to give me the usual Kelly Blue Book low ball price most dealers will do.
I was very happy with the service, it took about 3 weeks to sell the car, he just handed me a check, no issues.
Gary

I bought a car through these guys and it was a good experience overall. Before buying it I took it in for a pre-​purchase inspection and everything came back clean with the exception of a couple things, but we worked it and everything was alright in the end and I was able to take home a super clean car. Everyone was nice which made it an easy and enjoyable experience. Just remember you’re buying a used car so there is typically something that’s going to need to be done, if you want a car with no issues go buy a new one. However be sure to get an inspection done BEFORE you take a car home so that you know what you are getting yourself into. With that said, if I’m in the market for another used car I’d gladly go back to Jim’s place again.

Cars are something that I’ve grown up with, and always loved.
As an avid car enthusiast, I was on the hunt for a new car this past summer. After following an AutoTrader and Craigslist ad, I decided upon driving up to Santa Rosa in order to see what I hoped would be the car of my dreams, an E46 M3.
I grew up in a body shop, as did my father, and after disclosing this I had hoped that it would have been known that I know what I’m talking about. Sure everyonnne THINKS they know what they’re talking about, (knowing about cars makes me much more manly honey, now sit back and let me handle this.) but I really do. I DO ok? Anyways, I found Jim and Barbara to be polite and honest, although I’m pretty sure they gave me the «OH there was a guy this morning who was very serious too… BEAUTIFUL car.». The car needed a few things, most of which were cosmetic or fading that occurs with natural use, and Jim had said he had the bumper resprayed because it had a fair amount of rock chips…
OK I thought, this might be something I’m interested in. So I decided to go for it after doing some research, a CARFAX, and test drive… The day I picked it up was HOT, and blazingly sunny, which I knew might lead to me missing some things. When I finally got it home I took off the front plate and realized the guy had painted the bumper WITHOUT taking it off. Now, Jim had described «insurance quality work», which on a car like this is a full removal and reinstall etc etc. (About $ 1,200) Nope. This was done ON premises, probably right there on the asphalt. (I’d guess he didn’t spend more than $ 300.) Two heavy heavy scratches I had missed in the blazing sun because they had been brush-​touched. Upon getting the Inspection II done a month later I was into it for a leaking high-​pressure power steering hose, CPV (normal), and some torn bushings (which he specifically claimed to have checked).
Anyways, why write all this? Sure, I DO love the car, and I did expect to sink some cash into a car that I really do love and I realize is secondhand. The reason I write this, is because Jim really did fall into the Used Car Salesmen cliché. «Insurance Quality» work, «Another buyer JUST looked», «ALL the bushings are great», «if it was broken, scratched, torn, or dirty, we changed it»… On and on. I had all the resources to quickly make this the car of my dreams, and knew so upon considering price and final decision, however with a specialty «vibe» about this dealership, I worry someone might be led astray… I just knew there was nothing I could TRUST.

Goodstuff auto has had a reputation for having quality and hard to find BMWs. They also run a race team out of the shop which shows the passion of what they do. I recommend if you are looking to buy a BMW of any year because if they don’t have it, they can get their hands on it very easily.