Georges Taxi & Yellow Cab Services

Seems Über-​expensive last night but as my senior discount covered the tip and the driver was a– on time, b– personable/​courteous, and c– efficient in getting me to my destination I’d use again in Santa Rosa.

At 4:20am I needed a taxi to catch the bus to the airport. After calling several local cab companies and getting either voicemail or that they had no cabs available, I called Yellow Cab. They got a cab to my house within 15 minutes and I made my bus. The driver was friendly and knew exactly where to go. Thank you for not letting me miss my plane! I would highly recommend their service!

The only thing professional was the dispatcher. Sadly the same can’t be said of the taxi driver. I’m a passenger with a vision impairment. I was traveling at night which can be difficult. When I gave him the address where I needed to be; he started to take me to the other side of town. He gets on the freeway before asking me how to get to the address. I told him to which he blamed GPS for going the wrong way. He began driving like a maniac to get me to my destination. Upon arrival I handed him my debit card to pay the fare. He then gets upset at me for not having cash on me. He tells me to get out of the car and the ride is free. I’ll never use this company again.

Hello Über! $ 20. this morning for a cab from the Town Green in Windsor to the Sonoma County Airport? Less than 5 miles! Already downloaded the Über App.

Horrible!!! Ive never been treated so horribly!!! I got yelled at. I called around 11:30am to arrange for a cab at 3:30 pm for a makeup I had to do for a class. 3:30 comes around and they aren’t there. I call to see where it is. The guy immediately yells «you called for 555 Montgomery drive» no I didnt I called to be picked up over by mcbride. I told him that he had me mixed up with someone else and he proceded to yell at me say «no i didnt you have it backwards» (I have no connection with 555 motgomery) I told him he was wrong and he said «your trippin you got it backwards» I told him I didn’t talk to him and that I talked to a woman when i first called. He still told me I was backwards. He said he would send out a cab, it never came. I missed my class. I’ve never been treated so horribly.

I just watched one of their drivers break about 6 laws and almost cause two accidents in a matter of about 90 seconds. Oh, did I mention he nearly killed me in the process. Young guy with dark hair smoking like a chimney driving cab #1 which is a mini van. Seriously, where’s the cops when you need them. This guy was drunk or on meth or something. Or just driving like a … You get the picture. I’ll never hire this company.

Ride from motel 6 in Santa Rosa to Russian River Brewery: No problem. Ride from Third Str Ale Works to Bear Republic at 3:30: No problem. Call the same company at 8:30 for a ride back to Motel 6 Santa Rosa and get a woman who says «we don’t serve Healdsburg» and hangs up on me. Dialed back and was hung up on every time. I’ve never in my life been treated this way. Thankfully I found a ride back. If you need cab service in this area its A-​C Taxi NOT Yellow, George’s, or Checker (they are all the same company)

Called for a ride in the afternoon to get to my mechanics to pick up my car. Dispatch was rude. took my address, nothing else and hung up. After 35 minutes I called back at 544‑4444 Dispatch gave me some story about having to call the driver to do something else and it would be another 20 – 30 minutes. Mean time my mechanic is calling me trying to leave for the day. I told the dispatcher to cancel the call. I called another cab company and they picked me up in 10 minutes.

Thanks Yellow Checker Georges for the mediocre QC!
Cheers, fUber

Horrid conditions. The driver was nice enough, but didn’t come close to making up for the experience.
When the cab arrived late, I was handed the keys out the window to load our luggage myself. I then climbed into the front seat, forced to sit on top of used cigarette butts and napkins, with a bag of food and miscellany leaning against my legs. The driver was grossly overweight and poorly dressed, never buckled her seatbelt, and kept a Starbucks cup in her hand throughout the drive, checking her phone at stops. Despite it being rainy and chilly, she kept her window down as we got on the highway. They cab was dirty, unprofessional, and unfortunate.
Please raise the standard by not patronizing this service.

I am trying to say something nice about this taxi service but it is very difficult. The nicest thing I will say is that the people answering the phones are very nice and will promise you that they will be there at a certain time. Also, that they are a good company and that SAYS they appreciate your business. The sad thing is– after three phone calls, two reservations, with calls starting two weeks prior to the date of our event where we needed a taxi service, this company did not show.
I called two weeks prior for a cab to take my family (three people) from a Hotel in Windsor to a restaurant in Healdsburg. I was told to call closer to the date that we needed the cab, and to make sure to book a return ride with them that same night. The person I spoke to (male) was very nice, friendly and understood that we needed this to happen at a certain time on a certain day. He advised that we call back three days prior to our event. He told me how much they appreciated our choosing his company and how hard it is to get clients that called ahead. Seemed very reliable and nice. How wrong I was.
I called three days prior to our event. Was told that there is NO WAY that this cab company can pick up in Windsor as there is another company that has dominion in this area. But they said they would for sure pick us up. The WOMAN we spoke to guaranteed that we would have a car waiting at our hotel room at the specific time.
Day of the event. She also told me the man that I spoke to earlier was not the owner, as he stated. And that she would make sure that we had a ride and on time.
I called 5 minutes prior to when the cab should have been there at our hotel, as there was no one there. I was then informed that it would be a 45 minute wait for the next cab. Seriously? I informed the gentleman on the line that we had a reservation for this time and we were expecting a cab in 5 minutes. The person on the phone said he would have someone there in 5 minutes, if that was the case.
Ten minutes pass, at this point, we were going to be late for our event. I called back and cancelled the cab and did not even get an apology from the person on the phone. Just a sad resigned sigh.
I understand being in a small business, I work in one, but when you say your going to be there and commit to someone for a service– your only service, you should hold up. So disappointed.
Unreal.

After reading all the negative reviews, I was leery about using these folks, but our cab was on time, even the horrible hour of 4:15AM, the driver was polite and talkative and we were very pleased with the service. We would definitely use them again.

If you check, this company is all three: Yellow Cab, George’s Taxi, and Checker Cab.
Today, my wife was sitting in her car in the Windsor Raley’s parking lot. A Checker cab pulled in next to her and when the driver slammed his door into her car. My wife called his attention to his actions and he initially pretended that nothing had happened, then said that he only hit the side moulding, then he said she should go home and tell her husband to wash the car, as if that would correct the paint damage he had done. My wife said that she would tell her husband, but not to wash the car. The driver responded: Go ahead and tell your husband and «I’ll knock him on his ass». Great attitude by this representative of this cab company. I would suggest you choose another company if you need a taxi.

The dispatcher is a woman, you guys.
Our driver was very nice, which is good because we had quite a trip — took a useless (not their fault LOL) trip to the next town over to try to get a part for our car that was in the database but that the store couldn’t find. Very enjoyable ride though and they came quickly!

Here is a copy of the email I sent right after using their services. Never got an a reply.
Hello,
I called for a taxi yesterday at 5PM.
The person on the phone was rude and hung up on me while I was asking if she got the address right.
Which she didn’t.
I called back 25 minutes later to inquire about my taxi and she told me the address was wrong.
If I had not called, I would still be waiting. And the tone on the phone was very clear that I was not welcome.
The car finally showed up after 45 minutes and 3 phones calls.
I got late to my meeting with my customers and got to pay my baby sitter while the taxi was looking for the wrong address.
The driver was nice and did his best, but I won’t use your services again.

AWFUL AWFUL AWFUL!!! Called them last night to come pick me up after dinner and waited around for 35 minutes. Called them back and asked about my cab. Dude on the phone says «well MAAM we went over there and they went inside and no one said they needed a cab» THAT IS COMPLETE BULL because I was waiting right by the door and even went outside a few times and NO CAB driver ever came inside! Not to mention the man on the phone was extremely rude! I will NEVER use them again! Awful customer service, I really felt like he thought I was lying… I would have been better off just walking home than dealing with this company. Until my car is out of the shop I will be calling another cab company to pick me up!

Less than impressed. I’ve used this company before because their number is convenient, but never again. My boyfriend and I happened to find ourselves needing a taxi home after riding our bikes downtown, and when I called the dispatcher was rude on the phone and hung up before I could ask for a vehicle big enough for us and the bikes, not wanting to leave them to get stolen or vandalized. So I figured we would work it out with the driver to break them down and stick them in the trunk or something when he arrived.
He already seemed irritated when he showed up, and his attitude got downright hostile when we asked about the bikes. I planned on tipping well for the extra hassle but didn’t have any cash, so I asked if he took debit before we started to mess with the bikes to save us the trouble in case there would be an issue. I’m glad i did, because his response was «You gotta be fuc*ing kidding me, that’s gonna take an extra 45 minutes at least!» Needless to say, I wasn’t interested in seeing if he would take us by an ATM or some other reasonable solution. I told him we would walk home.
I’ve never been treated like that by a cab driver before, and I know it’s annoying to deal with drunk people who aren’t in an ideal situation, but realistically that’s about 90% of your job as a cab driver. If the ride isn’t going to work out that’s how it goes sometimes, but being hostile and verbally abusive is totally unnecessary. And it’s not like he had a lot of other fares waiting at midnight on a Sunday night in Santa Rosa…
There are plenty of other cab companies in town with numbers that are easy to remember, save yourself some abuse and call one of them instead.

We gave this review 1 star because we did arrive safely at our destination however:
1. The driver was not friendly
2. The taxi smelled like an ashtray
3. Like the other reviewer this driver took us the long way and overcharged us by an additional 50% than the return trip. Btw we were not intoxicated.
Bottom-​line wont be calling George’s again.

OK. Never reviewed a cab company, and honestly most kinda seem to be all the same, but I have to say that I was incredibly lucky I called this place for a ride.
Long story short… I ended up stranded in Santa Rosa, with my ride home flipping out, and my car 80 miles away in San Carlos. Yes, I could’ve stayed the night in a hotel and rented a car the next day and driven, but the hotel and given away my room (really late check in) and being county fair time, everything is booked up and prices are jacked up.
To make it worse, my phone was dying and I didn’t have my charger. Darren was the driver and heard me on the phone expIlaining the cluster-​F of this situation and offered to drive me to San Carlos. While I was certain I couldn’t afford it, it actually cost less than if I’d have found a nearby hotel room, rented a car (and paid for all the gas). I know I got a deal on the price and think it was because he overheard exactly what type of situation I was in and that I didn’t have a ton of money, either.
Darren also coincidentally happened to have the same phone as me, and actually swapped batteries so that I could use my phone, call home, and let someone know what was going on.
I was incredibly lucky to have a driver that was willing to drive me that far, for the price he did, at 3am in the morning, and give me his fully charged cell battery. I’m very grateful for all of his help and will definitely call again if I ever need a ride in Santa Rosa.

George’s phone number is really easy to remember in any mental state (544‑4444) so I have occasionally found myself calling them for a ride rather than my usual, AC Taxi. Almost every time I am sorely disappointed.
I am not sure how their hiring practices work but it seems like all their drivers have a chip on their shoulder and are never even remotely happy to pick me up. A couple times they have tried to take advantage of my intoxicated state by driving the long way home which is quite insulting.
I have heard George’s radio commercials boasting that all their drivers are randomly drug-​tested. I suspect that excluding the 10% or so Sonoma County residents who choose to use marijuana from their hiring pool isn’t helping them find safe and friendly drivers.