G & C Towing

This tow truck company is hands down the worst company I’ve dealt with, they seem to be running some sort of scam preying on people from around the corner. Without being completely latched to our vehicle, they offered us a bribe of $ 100 in exchange of not towing our car. The tower «Jason» was completely unprofessional and looked like an ex drug addict with his girlfriend in the car riding around with him as if ruining other people’s days makes their hopeless lives better. He & the shop owner of «Outer Planes» continued on to call me a C**t and a B**ch. Seeing as I am 8 months pregnant and a WOMAN, and seeing as they are supposed to be business professionals this was unacceptable and a real shame for the beautiful town of Santa Rosa. So as I wrote this complaint, I also wrote the city a formal complaint of their sham they have going on along with their insulting remarks and barbaric behavior. Please let this be a warning, these people are impossible to reason with and not to mention completely ignorant human beings.

Okay let’s be real. People are mad cause they parked where they shouldn’t have and got their car towed. Well guess what… SO DID I! I parked where I shouldn’t have which was my fault. My car was then towed. This is called a consequence of MY action. Which apparently the other 1 star post people have a hard time accepting. WHATEVER, I called these people upset that my car had been towed and my experience was amazing. I spoke with a man named Jason, he had just towed my ride. I told him how I was a single parent and everyday was a struggle. He told me to contact him in the a.m. and he’d see what he could do. I am not going to say what I ended up paying however it was totally reasonable. I went down there and James and Jason were awesome. I would recommend talking to either one of them. Thank you so much guys!!!

My car got towed because of a sign that was held up by a PLASTIC ZIPTIE, wasn’t visible when I entered the parking lot. I told the lady at the front desk that my car was wrongfully taken and I even showed her photographic proof but she refused to speak to me, threatening to call both security and the police on me. My car was held for ransom for $ 255, and it’s sad how these people are so blinded by money that it causes them to lose all senses of morality. Their tormented souls are in my prayers.

All I will say is THANK GOD I am not the only one that thinks negatively about this company. EVERY negative review is completely true… The END!!!

Wish I could choose negative stars and steamy dog poop.
Shittiest service ever, damaged vehicle, constant snide remarks and smirking telling me there’s nothing they can do for me.
Please don’t ever choose these giant ass hats for anything. Not helpful at all and felt robbed by the entire experience.

These are the worst kind of peolpe on earth… first they tow my truck illegally and while doing so drop it off the back of tow truck rehook it drag the front bumper skirt into to dip in driveway damaging it, broken fog light and half detached the whole skirt… left black scuffs all over rear bumper from tow truck hook. after attempts to make a complaint with office staff the lady gets mad kicks me out of her office… and they still owe me 5 $ from the tow truck driver over charging me and not having change. now I have to go to small claims court to get my truck fix.

I will never use this company nor G & C Autobody because they own and support this highway Robbery Scam. My daughter is a regular customer at Community Market where she had just shopped, and does so at least two or three times a day while she is a student at the nearby JC. After getting some coffee at Community she had to run to the JC to quickly speak to a teacher about something and get back to her car within the 1 hour allowance (plus she left receipt visible in the car) she had an odd feeling a she saw this guy staring at her. When she got back, unfortunately 10 min. after the hour, her car and all her belongings, car charger, computer etc. were gone. She has no money and is basically homeless if it weren’t for us letting her and the baby stay with us. Because we thought it was private property belonging to community market and we are close to them we thought they could do something. But no, they could not since they don’t own it and their are signs up everywhere. She has a toyota and we know that this is what they are doing — stealing cars. If we can’t afford to pay (which if she were alone she would not be able to afford) they will keep the car and most likely sell it in the car mart or give it away in their stated give a car away every year to someone in need program. These are thieves. Please read all the reviews below and you will see that this story is NOT isolated. They are making big business stealing cars from people. If you cannot afford to pay, on day 3 or 4 your car will be costing you more than it’s value thus they get a car to sell and make money. Isn’t there anyone working on a class action law suit on these people praying on the poor and students? There are a times when I need a tow company for something usually through my insurance. I will be sure NEVER to let them get the money. These are BAd BAD BAD people; true criminals in the gangster sense; like the Mafia. And the receptionist, as everyone else has stated, is also an incredibly RUDE and unprofessional woman — the kind that many call a word which is the same as the female dog.

Another victim of G & C towing. Found out my car had been towed and when I headed down there I called the tow hotline to let him know I was on the way. Of course he wasn’t there when I arrived and he didn’t bother to tell me he wouldn’t be there either. Waited around half an hour for him to get back with another victims car en tow, and to pay the 355 $ to get my car back.
I will definitely bring my auto body needs else ware besides G&C. I tried to make the best of the situation by cracking tow jokes… I live therefor I tow, tow happens, sometimes you gotta tow, etc.

They totally took care of me when I needed help. Polite & professional.

How do you sleep at night Daniel. You have to tow cars to hardworking people to feed your family or pay for your daughter karate class. Preying on people and charging them $ 355.

One of these infamous tow trucks latched my car on the minute I ran inside my old home to grab boxes for the move to my new home. The schmuck, tow-​truck driver offered to take my car off of his truck for $ 100 after I frantically explained, «WE ARE MOVING TO A NEW HOME!» I shelled him $ 100, but I was parked behind the ending of a fire lane, in front of a dumpster, loading my car, after dark, for a god damned move that has enough inconveniences as it is! I’ve met some pricks in my day, but you guys are cactuses!

They towed my friend’s car after a misunderstanding (he didn’t do anything wrong) and then they were soooooooooooo rude when he tried to pick it up.
No one is there when you go to get your car. You have to wait for the guy to get back to pay them $ 355 to get your own car.

Still the next episode of people behaving badly! You think the car a month that they give away is purchased? Nope, stolen from someone’s driveway!

Still waiting… Going on 40 minutes now, which is pretty lame considering the place is 1.4 miles away.
I added a star because they have a sweet receptionist who answers the phone in a timely fashion, which is always nice when your stressed out from locking your keys in your car.

worst experience ever! don’t give these people your business. even the manager next door at g & c autobody said «we get complaints all the time about the g & c towing and i wish they would go away, they’re bad for business.» Let me start off by saying that i know i was legally wrong by parking in the red zone in my apartment complex but the way they went about it was disgusting. On a late night on day im getting home with my wife and 1 yr old baby at our apartment complex in two separate vehicles. I park my truck in the red zone nearest to my apartment at the back of the complex in no ones way for 1 – 2 mins MAX! Because i have a heavy train table that i bought for my son that i was going to unload (our apartment has no loading zones and even the manager said it was ok to park at the red zone but only for a short period of time. I go help my pregnant wife unload our 1 yr old from her 15 yards away and here we see a tow truck speeding down and gets off and takes a quick pic of my truck and quickly back ups to my truck and loads my truck up. in a matter of seconds hes pulling away with it without even properly strapping it. i chase him down and get in front of him so he would stop and tell him that i was right there and saw the whole thing and to release my truck. he refuses saying its all loaded up and was very childish about it and it made me sick that id done business several times with g & c autobody who they display in their tow trucks. I refuse to let him take my truck and i call the police and they come and they say they can’t do anything about it and this guy called RICH C. is just a lowlife the whole time, it took him seconds to back up to my truck and take off and he couldnt take seconds to release my truck and let me off with a warning? i ended up paying $ 100 just for him to release it there. He wanted to leave fast with it because i found out by him that if i picked it up at their yard a few miles away it’d $ 350! ridiculous. The next day i go to their office to complain to the manager and her name is KIM and she has even worser customer skills than him! she’s rude, not helpful and basically said takes us to court, all while she sits in her chair with the rich c. behind her in her office smoking his cig satisfying his craving while my wife is pregnant and we have our son there. it was just so unprofessional. Kim is the one who used to work at the oil change department at g & c but they moved her there because of other complaints about her customer service… IM NEVER USING THEM FOR TOWING AND NEVER GOING BACK TO G & C AUTOBODY…

G AND C AUTOBODY are the con artists!
Listen to this story.
I went shopping to Big lots and CVS stores on mendocino ave. Came out to a parking lot and could not find my car. Totally freaking out, started to look around and saw crying young girl who looks at me and asks if I am missing my car. She said that cars being towed. Apparently JC is around the corner and students are not allowed to park there.
Posted sign on a parking lot gives a number to call but when you call it is a RCU Bank!
Called PD, and was told that towing companies, SIT OUT on a parking lot and pray on people who leave their vehicles but do not go right away to the stores.
Turned out G&C AUTO BODY doing that.
While waiting for my husband to pick me up from shopping center parking lot I spotted young man wearing navy cargo pants and baseball hat walking around the parking lot, getting in and out from his brand new car and trying to be descreet.
I stared at him, he got in his car and re-​park his car couple rows over.
Minute later he ran out of his car with the camera and started taking pics of another car.
I took pics with my phone. He got all offensive and moment later towing truck showed up and started to hook up a minivan.
I came closer and started to watch them.
I asked those men if their mom is proud of them. And added that I hope when their wives or kids go shopping someone would tow their car too.
My husband took me to the pound but had to leave promptly to pick up our kids from school and preschool. I went to talk to the office.
They laugh in my face, it was the same people who were taking cars from parking lot.
GandC DO NOT HAVE A CONTRACT with the business on a parking lot.
They literally just making money out of air!
I refused to pay to have my car handled back to me and sign any papers. They just laugh. They have it all figured out.
Apperantly G AND C AUTOBODY is a business made out of concerned citizens with ability to tow cars away from the private parking to restore justice.
I am going to dispute charges to my credit cars because I felt like ransom. My private property was taken away and would not be realised to me unless I pay ransom.
Never ever I will go shop to those business, all of them, big lots, panera, goji kitchen community market store and etc. NEVER

Horrible company and customer service! Do not use them for anything! They drive around and tow cars and charge you a ridiculous amount to get it back! No mercy! Looking at real estate came out and our car was gone! Not even in there 10 minutes!

They contract with business owners to pick up vehicles and hold them hoping for a quick $ 100 to put them down. My truck was in a 1 hour parking lot and it was on the lift when I was walking back to it, exactly 60 min after I parked there. The driver saw me and quickly hurried to his truck to get it off the ground. He then threatened to drive away with it not fully hooked up to his truck. I had to pay him just to get him to talk to me. Absolute extortion… Something has to be done! If this has happened to you too let me know, I am currently talking to police to put an end to their illegal activities.

I’ve never been to their location or have been a customer of theirs at any time, but during the holiday season they have their peeps on the corners of Downtown Santa Rosa paying for shoppers parking so that they don’t receive a parking ticket. So thoughtful of them! :)

My boyfriend’s car got towed about 4 days ago. They were rude on the phone and then in person as well. They made him wait outside the towing gates for an hour. The guy that gave him the cost to get his car back was wrong with his math, costing us more money. When he got his car back, the alignment was messed up and the exhaust started to rattle. When he drove off, the exhaust fell off. He called the towing place letting them know what happened and to see if they would do anything. They simply said it wasn’t their problem. Now we’re in the process of getting paperwork together in order to get the towing company to own up to the damages done to the car. As a helpful warning: DON’T GO HERE!