Extra Space Storage

I had a great experience with this facility and the staff. Very clean and well managed! Thank you specifically to Seth and Heidi! Awesome customer service!

Still have never heard back from anyone at Extra Space, just in case you were wondering. I guess these people just really don’t care about their customers.

2 Stars because it’s clean and well maintained. I have been a customer for years and with each rate increase I grin and bear it. But I let them know I am not happy. And here it comes again… another price increase. Not just a price increase but one that is way out of line. If I had increased my pricing to my customers like they do I would have been out of business long ago. I am currently looking for another place to store my belongings. I suggest they change their name to Extra Cash Storage.

I have been happy with using Extra Space Storage for the last few years. Always clean, easy to locate a cart when needed and excellent customer service. What I don’t like is the price increases that happen way to often. When I started storing my items there in 2011, I was paying $ 160 for a large unit that quickly went over $ 200. I went to smaller unit for $ 100, now a year later I am paying $ 160. This will be my final month storing my items there, my only complaint about it is the price increases that happen all to often.

Clean, dry nice staff (reason for the 2^nd star) and run by greedy sheisters.
If you rent a space here be certain they will raise your rent $ 10-​$ 12 every six months. They will tell you its currently what the market will bear. I guess they think its the housing market and are unaware this is a storage facility and not housing. Half the time the electric gate isn’t working the rest of the time seems pretty much anyone can drive in or out on your gate code since the gate takes a very long time to close behind you. $ 186 a month for a 10×10.
Someone should explain they are not located in San Francisco and storage units are not housing

Wonderful very helpful people. So glad we came here

They lie about the space you will be getting. They will tell you 10′ by10’ but you get a much smaller unit. Then they tell you that you should have read the itty bitty small print on your contract. They say that it says, «Approximately 10′ by 10′.» But the unit is much smaller. But they will label your unit as a 10 by 10 and charge you for 10 by 10. This is a bunch of crooks. My unit is tiny, not a 10 by 10. Im moving my stuff out asap.

We have been renting the unit here for the past 8 years. The property is very professionally maintained, clean and safe. Our most favorite manager was Setha. He has always been most helpful with all our needs. Great positive can do attitude, always very polite and willing to help. We will miss him and highly recommend this location.

After renting here for less than 4 months, the rent was raised for no reason! Upon research I found that not only is this the MOST expensive facility in the surrounding area, I found another facility for less than ¹⁄₃ of the price!

Unless you have enough money to prepay your unit DO NOT GET A STORAGE WITH THIS COMPANY!!! I have been a loyal customer since 2002 & for the last two years I have been charged a lot of excessive fees, my rent keeps getting raised every 6 months. They won’t refund fees that should NOT have been charged, they lock me out of my storage (when I have paid my bill) & then they «forget» to take their lock off.
The old staff seems shady & the «computer» seems to be the company on site manager because that’s their excuse for everything, they say «well the computer automatically does everything & we can’t do anything about it»…never got a call back from the reginal mamager or who ever is suposed to be in charge. They don’t fix problems they just take your money.
They refused to take my late payment on the 27^th of March last year (my rent is due on the 1^st) & they told me that they would only take payment for March & April when it wasn’t even April yet… so it took me a few more weeks to get both months rent… then they attached a lean fee of $ 80 & refused to refund it when the fee was assessed that same day I called to pay my bill… so I had to pay $ 100 of extra fees that should have never been assessed because they SHOULD have taken my payment on March 27^th… No one onsite could do anything, they refused to give me any corporate phone number or even the name of the person. No one seemed to be «able» to do anything. Shortly after this incident they fired a lot of the old staff & hired new people. The new people are friendly but they have the same excesses for the recent problems I’ve been having. They don’t have the authority to do anything & still waiting for the manager to call me back… it’s been a few months…
Same thing happened last month I was one month & 5 days late & they attached another lean fee & refused to take the fee off when I had the money to pay my rent! I am working on getting a new storage facility I HATE THIS COMPANY!!!
No one on site can do anything other than open new accounts & tell you how much you owe… managers don’t ever call back or help at all…& THE ON SITE MGR doesn’t have the «authority» to do anything to solve any problems really.
I really hate the inconvenience of moving my things to a new storage facility but this last incident drew the last straw for me… I hate this company!
**THERE IS A HUGE CLASS ACTION SUIT AGAINST THE COMPANY!!** That should tell you something…
THEY DO NOT CARE ABOUT THEIR CUSTOMERS! JUST $$…

I rented large space, after 6 months, price increase, 4 mo later, another price increase, pretty much every 6 months, they drive up the price. So, I look online and my same space is $ 60 less to a new renter and $ 30 less for «regular price». Never been late or missed a payment. They drive up the price above quoted prices once you have your stuff in there. Probably they make more money «auctioning your stuff». Go somewhere else unless you only need a few months to transition.

I have not even been there for 4 months I have not missed a payment. And they are already raising my rent.