Extra Space Storage

Excellent service and storage spaces were clean and easy to access. Casey helped me fine just the right storage space for our needs! Keep that guy around!

Extra Space Storage is amazing! Reserving a space was easy, and the staff at the facility were so helpful and friendly! Wyatt at the Santa Rosa Ave, location gave me a tour of the grounds, which are very clean and secure, and I was able to see my space to make sure it would fit my needs before committing to anything. My first month is free, with no surprise charges, and the rate for the space is very reasonable!

The facilities are good and the staff is WONDERFUL! A good place for short-​term (six months or less) storage.
We’ve used it three years and the rate goes up every 6 months. As a result, starting this month (1÷1÷16), we will be paying 40% [!] more than we did when we rented. The Consumer Price Index has barely budged in that time and my income has gone up 0%. I’m pretty sure the Extra Space owners are not paying their employees 40% more than they paid them 3 years ago.
I like this place but have to find a less rapacious company to deal with.

Fantastic staff. Great service. It what separates Extra Space from the other guys. Store your stuff here.

I have rented many storage units and the customer service here is the best I have foundin the business. We were helped to find the best size for our needs and given a tour of the grounds bathroom, carts, parking etc. Friendly and helpful is how I describe it. The unit is clean and lighted with easy access. Good price.

I set up an appointment online, and immediately one of the location managers (Wyatt) called me back. He was very professional, helpful and nice to talk to. When we went in we where helped by the other location manager Mark, who also was very helpful, friendly and proffesional and we got set up with out storage. All units are drive up accessible and the facility is clean and neat. Very good experience so far!

Their move in process is great. It’s fast, easy and very convenient. They are very professional and courteous. The hours work fine for me. My only objection is having the flags waving outside that say: One month free, but it’s not offered except when they have numerous units of the same size available. So it’s only offered when it’s convenient for them, not to just new customers. The site itself is great, but the corporation is another matter.

Can’t say enough about this place and the staff. Wish everyone in business gave friendly service and help, paid attention to the details, and actually cared about what they do the way the people at Extra Storage Space at Coffey & Steele Lane in Santa Rosa do. From making sure I had the right unit, working with me on my timing of moves and storage needs, to the way they keep the facility looking clean and well maintained. To Nicole, Sam, and Mark, and the rest of the crew… A+++!!!

This place is great, friendly people working there very hospitable and very easy to talk to… These people help me move in and out very quickly and made the process painless and easy!

I was with this facility for over 2 years. Yes, the rent does go up, but the people that work there are some of the most helpful people I’ve had the pleasure of being associated with. I don’t know if she still works there, but I want to give a shout out to Nicole. She put up with me a few times (like leaving my keys in SoCal) and was always patient with me and even willing to stay overtime to help me resolve whatever was happening. I don’t know who does the hiring here, but I’m glad they hire the people they do because they truly care about helping you and trying to make things are easy as possible. I had a good experience with them, and would go to them if I ever needed storage place in Santa Rosa in the future again. Thank you, guys!

DO NOT RENT WITH THIS COMPANY!!!
I am a return customer and though my previous rental experience with them was great this is a deal breaker. Never again.
My boyfriend and I rented a unit together, it charges a joint account, I have the key, I get the bill. Yet I pull in to the property and my gate code is denied, go inside tell them my problem they ask «what’s your unit #» I tell them and get this response «hope not cause’ that unit was emptied» come to find out that someone else who was NOT listed as someone with access into our unit was given access. Better yet, they didn’t think to even contact anyone on the list of people who ARE allowed access to make sure this is a legit person taking our things! My boyfriend is no longer in town, though it was not him who emptied the unit, they won’t give me any information as to the whereabouts of my items. Saying my name isn’t on the contract! Well… it may be in his name but its my address, my a email, my account that is billed. And MY STUFF. So unless you want your belongings stolen DO NOT USE THIS PROPERTY TO STORE ANYTHING YOU CARE ABOUT! They will apparently walk right up to your unit that you think is safe, cut your lock, and let your things drive away. Oh, then they won’t help you until you’ve got a warrant or subpoena. Consider yourself warned.

This place has some top notch service. The management team has really gone above and beyond the call of duty.
The team is FAR superior to the place I just came from, Storage Masters.
Clean facility, flexible hours and great service. The last place had two out of three and their management style left something to be desired. I left because the condescending attitude from policy questions was just awful.
PRO TIP: their internet specials offer better rates than in person.
I am so happy about my switch I am writing about it!

Wow. This place deserves much better than one 1-​star rating.
If you want storage in Santa Rosa, there’s a lot of places, but they’re divided into two general clusters — along Santa Rosa Ave. in the southern reaches of town, then a little cluster of places up north around the Airway/​Hopper/​Piner area. For some reason I found the Santa Rosa Ave. places to be disproportionately staffed and run by rude people and mental cases, plus, y’know, Santa Rosa Avenue.
So that leaves this cluster in the north. I’ve stored up here four different times in the last 6 years or so, and every time I ended up going to this Extra Space, primarily because of their pricing and their extended gate hours being much longer than anyone else (6 am — 10 pm). I’ve also found you can generally get a unit here for the same price that the other places are charging for one size smaller.
I honestly don’t know if California legally mandates some form of insurance on storage units. It does seem to be standard practice for a lot of places (at least the big chains) to require some form, though. What it breaks down to for me is that even with their mandatory $ 10 extra per month, the unit still costs significantly less for the size than anyone else nearby. Plus you get $ 2000 of automatic coverage. If the $ 10 sounds prohibitive, you can probably get some form of insurance through a private carrier that meets their requirements for a few bucks less.
The staff over the years has been very good, and the current office staff is great. I have no worries about security here — they have a resident manager who lives right above the office. The place also isn’t conducive to hobos using their unit as their daytime abode, and its in a quiet little area. Good as it gets in Santa Rosa.