Enterprise Rent-A-Car

I booked a Cargo van online and they were out… they explained to me that Corporate does the listings which makes sense in any large «Enterprise» or corporation! Eyad made it up by genuinely apologizing and substituting the vehicle and a couple of other perks that I shouldn’t reveal as I’m sure every issue is different and should be handled as a case by case basis. Let’s just say, it was beyond «bending over backwards».
As I returned the vehicle, Kristin the branch manager again apologized and clearly explained what happened and thanked me for my patronage. Thus I will be back!
P. S. If I left something in the car and they were not open yet, I would accept responsibility for my own actions and not give a one star in the heat of the moment. Kristin and her staff seem very service oriented and were probably super busy trying to prepare for store opening and get cars ready for those who booked online/​overnight. Just a guess.

I have been renting for a few years with Enterprise on Corby. Great staff. great cars and always helpful and courteous. They know me well and treat me so. But they are that way with everyone.

Heaven forbid you spend money with a company and they actually do anything for you. Left my bag in a rental car last night. Came to get it this morning. They don’t «open» until 7:30am. However none of the 4 employees here will acknowledge me trying to get their attention to get my bag and make it to work on time. Thanks for the absolute zero customer service. Losers.

Highly recommend using them for vehicle rental! We used a different company at first to rent a 10 seater van and that company called us the day of pick up to cancel our rental!
Enterprise not only came through, but it was a much better deal and it was a 12 seater van. Even better!
They were so nice and great customer service.

Great customer service. Quick, easy, and fast! Happy with service, way better than Hertz! Thanks!

I called to make a reservation after hertz couldn’t provide me with the car I requested, and was told me immediately they had the vehicle I needed available for me, the employees are great, very friendly, I’ve been here twice and nothing but great service

I needed to get a rental, I have NEAVER have been through this. My car was vandalized, and I called my insurance greco they work with me and the customer service was precisely perfect the whole team was working together like a well just ask and like service genies that team will grant your wish

I’ve been renting from Enterprise for years and the crew on Corby is always top-​class professional. They’re a tribute to the company’s great training program. Can’t beat that weekend rate, either.

I called last minute and the new store manager (I believe her name was Kristina) told me that my last minute request for a car for the airport was no problem. At 8am I showed up to an amazing vehicle that’s was far better than my expectation.
My family once again was taken care of by this wonderful staff.
Great job and thanks for protecting me and my family

It was a dealer provided loaner while our car was in the shop ($ 1700 !). The rental process was quick and easy, and the car was ideal. The return process took almost one minute.

I rented a car for about 3 weeks. And I was driving the first car they gave me for a week. I didn’t like it. So they were nice enough to give me another car. They have been very nice with me. Thank you so much!

I have rented from Enterprise on many occasions to travel to So Cal, and last week was the same. The pick up and return process is quick and simple. This is the second time I was rented a Nissan Sentra, and while it is very good on gas for a long trip, the car struggled over the grapevine. I prefer a car with a little more power, like the Chevy Cruze I rented in March! And, well, it seemed the car had expired registration stickers since Jan. 2014! Glad the CHP didn’t see that!

We have rented from a nearby Enterprise numerous times, and had a reservation for a rental at this location due to some unexpected car trouble. It was such a strange environment. First, as we stood in line we listened to the associates interrogate customers about where they are going, what they are doing, why they are renting a car. When it was our turn to undergo the treatment, we got to the point where they asked for recent paystubs from work. We didn’t have the last two, but had previous ones, and they absolutely refused to rent us a car! Never mind the fact that we had more than enough money to pay. No other business requires paystubs before providing a service. I feel they are inappropriate and intrusive. I don’t care what kind of «deals» they advertise, I will take my money to anyone but them.

This review covers not only my most recent rental last month from this Santa Rosa location but also the numerous Enterprise rentals from the Rohnert Park location and some from the Menlo Park location down the peninsula as well.
Every single experience of my dozens of rentals from Enterprise has been excellent!
This one last month was also wonderful. My Volvo was in the body shop at Lou Saare because someone had backed into my car. The person had integrity and left a note on my windshield promising to take responsibility and she did. Her insurance Allstate paid for everything including the car rental from Enterprise.
A driver from Enterprise Santa Rosa picked me up from Lou Saare Body Shop and brought me to the Enterprise counter where I met Callie. I always like the professional way that all Enterprise employees dress and Callie was no exception, plus Callie is a beautiful young woman with a warm and sincere smile. She took care of my paperwork and debit card deposit very efficiently. The normal debit amount is $ 50 but I told her I did not have that much in my account. So the manager asked if they could debit $ 20 instead which is just about how much I had! So that was quick and painless! The $ 20 was refunded a day after I returned my rental.
My rental at Santa Rosa was for one week and I was thankful for another nice experience from Enterprise with this being my first time from this Santa Rosa location.
In years past I have rented numerous cars and vans from the Rohnert Park location where the manager used to be Sarah and then later Will. Both managers left impressions with me because they treated me SO well! I really love Enterprise Rent-​A-​Car because of Sarah and Will. You never forget when someone goes out of their way to make you feel liked and treated like a friend.
I rented a few cars from the Menlo Park location when I had a second residence there. Enterprise was fine there as well, but not as memorable as the Rohnert Park and Santa Rosa experiences.
My favorite name for a U.S. Navy aircraft carrier is Enterprise. I am also a major Star Trek fan and Star Trek is all about the «Enterprise» starships. So it is no wonder that I love a rent-​a-​car company named Enterprise.
Review 0040

This location used to be excellent when it came to customer service. Chase and his staff were always friendly, fun, kind, and willing to help and make sure that you were taken care of. I couldn’t have been treated with more kindness and respect.
I frequent a rental from them every few months when I get my BMW checked up at Hansel. This past experience with Enterprise was awful. I dropped my car off at Hansel at 8:45 and after getting paper work for service there a call was placed to enterprise– they said they would be over to pick me up in 10 minutes. So, around 25 minutes pass and still no sign of any Enterprise staff. I go to my awesome service manager at Hansel and asked where they were and he gladly called, again.
Another 15 minutes pass and finally a staff member named Mandy shows up to pick us up (there were other customers waiting). We get to the Enterprise office and they do the typical driver’s license/​method of payment deal and she has me filling out some form because I decided to run my card as debit. Mind you I asked if the policies have changed and she said «no» in an unsure tone. I don’t know if Chase never did his job properly, but I doubt it. After she ran my card, I got a text from my bank with a total that over double what I had signed for. I brought this up to Mandy and her demeanor was very nervous and confused. Now mind you, I brought this up to her softly. She quickly grabbed the new manager there to help her. He was rude, unfriendly, and rather impatient. He tried rush the situation and ended up having to redo everything. I was over charged and they said my money would be returned in a couple of bank days. A few days go by and low and behold my money is still not back in my account. I called Enterprise about it and they said to call my bank since they had it set up to be refunded. I called the bank and they had no record of them refunding the transaction. I called Enterprise once again to find they just entered the refund in that morning. I do not believe that realized how much of an inconvenience their service really was.
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The moral of the story is: if you want fast, reliable, and friendly service go somewhere else to rent a car!

Waited 1 hour for a car just to get low tire warnings and car that smelled like B.O. Had to drive in the rain with windows down:(. Very nice people though! This is my second time to get a dirty car with tire pressure warnings from this location. Got a replacement had bad transmission and they called me before my car repairs were done with nasty tone, «where’s the car now?». It was 100% covered by insurance and they could have asked the repair ace that I rented through if my car was done before getting pissy with me. I only use Enterprise when I am out of town but won’t use them in Santa Rosa anymore.

The customer service goes far and beyond. I will never go anywhere else. Chase and his crew are absolutely awesome. They make me feel like they care about my needs. Best service by far!

Reserved a compact car for the weekend and by the time I came to pick it up there was none left but Chase made good and said free upgrade to truck and credit for gas though the vehicle actually got pretty good gas mileage for a pickup. Chase is awesome

We rented a car here last weekend and got fantastic service from Chase. He didn’t have any cars left so we got a free upgrade to a truck which worked better for us anyway. He was very friendly, helpful, and fast. I must say the service is much better at this location than at the Clevland location.

In July 2009, I was in an auto accident, and it was the other driver’s fault. So his insurance authorized a car rental for me through Enterprise Rent A Car, at their Corby Avenue location. Let me say first off, that I have rented from Enterprise for years, but from a different Santa Rosa location. Until this experience in July 2009, I had thought very highly of Enterprise and would have always considered them first when needing a rental. Now, I will never use them again.
First of all, they gave me a Chevy Corsica that was, in one word, junky. There were stains on the upholstery, the tilt mechanism for the steering wheel was broken so the steering wheel practically sat in your lap, and it was just a cheap substitute for a decent car. When I complained, they told me they didn’t have any other cars available — none. But I didn’t give up and kept calling, so they finally said another car was available. When I went to pick it up, turns out they have a terrible ant problem at this location, and the car was literally crawling with ants! So was the car next to it. They finally dragged out a Mitsubishi from the back that was ant-​free and relatively stain free too.
Further, the car was supposed to be paid for by the other guy’s insurance, but they made me give them a $ 100 deposit. I only got $ 22 of it back!
The woman at the desk was pretty snotty too, and so was the manager. Basically, they could have cared less whether I was satisfied as a customer. I guess they didn’t want my return business and I can guarantee they won’t get it.
I have heard other people complain too — I think they must have either been bought out or they are discontinuing their policy of customer satisfaction. My advice if you need a rental — try Hertz instead. Whatever you do, avoid Enterprise!