Digital Ciggz

I can’t stand this place, over priced juices, under informed staff, small selection, and their building is dark and cave like. Went here once and will never return.

Nice shop, good selection… Little crazy to expect a customer to pay $ 10.00 for a build when your buying juice and a new atty… Just juice for me thanks…

The remodel has turned the College Ave store from an Underground feel into an open Sunny beautifully redecorated place to hang out with Great People. The Manager Craig has from the 1^st day I walked into this place been cheerful, X-​treemly helpful and welcome. I was in yesterday to see the remodel. I think I might just start coming here again instead of Mendocino.

Been coming here for years, and the service is always great. The employees have great knowledge on the products in store. I have never had a bad experience in either store. Even if I don’t visit this location very often, when I do I’m always greeted with a warm hello. It’s hard not to give a good review for a place that has helped so many kick the habit of cigarettes. Love the new remodel on the College store. Looks great guys keep it up. Vape on.

my first experience was top notch. super friendly, good service, hooked me up a cup of coffee which was awesome, and when I bought the wrong atomizers they exchanged them, no big deal. when I run out of juice I’m going to go back and see what they’re working with.

Jillian was excellent. She knows her product and was very friendly.
We will continue to shop here.
Thanks again Jillian.
C @ C

I ran out juice on a recent trip to Santa Rosa.
Unilocaled this place seeing that it was open early AM I went there. Staff were pleasant and helped me purchase straight tobacco juice at a price similar to that which I ordinarily pay at home. I was pretty disappointed with the product. The flavor was totally off the wall, like something berry, sickeningly sweet. Now I have no qualms about flavored juice for other folks, think it’s great, and the assortment there Is well regarded by other people with whom I spoke. Ultimately these folks are ⁵⁄₅ for service and customer satisfaction, but for me, ⁴⁄₅ due to the awful tobacco berry flavored juice. I just can’t wrap myself around that stuff — crying sour grapes. Maybe.

I’m really not happy with the turn of events here at this shop. I came in with a friend to get a set up for her. She spent about 300 on everything. When we built her atty we were having problems with it from the beginning. Long story short she was not happy with the product so she came in to return it and got nothing but static from the employees and on top of that they started bashing my competence in the field. As a long time customer I’m very disappointed and will not be returning here.

After reading reviews for both stores and having shopped at both, I honestly think folks may be confusing the two locations.
My experience at the College Ave location was less than enjoyable; due to restricted store hours, lack of parking, darkness and size of small store.
I don’t remember the name of the young man who helped me, but he was nice, even when a drunk man came in and became disruptive.

LOVE THESE GUYS! ERIC AND TIM YOU GUYS ARE THE SH#$!! DO NOT GO TO CITRUS SMOKE SHOP!
So, I bought a vape mod from the shittiest store in town Citrus Smoke Shop. The Fu$%ed me good. They sold me a piece of crap that broke on me and I brought it to Digital Ciggz to see what I could do. See if this Nemesis Clone was salvageable. First off, they greeted my brother and I when I came in. They asked what it was I needed help with. I told him my nightmare story of Citrus Smoke Shop and they laughed and said, «Dude, you aren’t the first person we’ve had to help after going there.» I told them I wanted to get a refund from Citrus and come back here and buy from them. They laughed again and said, «They don’t do refunds over there. But go ahead and try.» I did, and failed, incase you want to read the story, go to Citrus Smoke Shop here on Unilocal and read the review. HATE THAT PLACE, EXCEPT LAURA, SHE’S COO.
ANY WAY, after coming back from Citrus, I WISH I HAD JUST GONE TO THESE GUYS, they helped my brother and I get the most out of the brand new mod. They themselves are testing out a NEMESIS Clone but haven’t put it out on their shelves yet, because you know why??? They want to make sure it lives up to their standards! Love that shi#!
I live in LA and have been to every vape shop down here, and there’s over 20, and it feels good to know that there is a place in small town Santa Rosa that knows how to run a business in the modern age. We the customers make or break businesses, and all we ask is common decency and satisfaction. If we get those, we will be loyal forever. That’s the way it is now.
Thanks Eric and TIm

I am new to vaping as I am weaning myself off regular cigarettes. I heard about this store and went in without knowing much about vaping. The two guys in the store were so helpful. They asked me lots of questions and let me try a few flavors of e-​juice until I found one I liked. Got me totally set up and never made me feel dumb about any of my questions. I highly recommend them!

Digital Ciggs=Dark, rude employees, and they are always out of stuff…

My fav ecig shop! I drive here from Cotati because the other places in between just don’t compare in quality or customer service. Of course Craig is the best all around guy EVER! Best flavors, best selection, lots of products made in the USA. Thanks guys, you’re awesome!

Love the place. I’ve honestly never had a poor experience here. They are extremely busy and get to you quickly anyway. They’re smart enough to be paying attention to who was in line first and wait on you accordingly, even when people try to cut in front of you. I appreciate that you can try the flavors before you buy which I’m sure has saved me money. Michael was more than fair on the one occasion I purchased a vision tank that didn’t work and exchanged it no questions asked. I’d say ask for Kraig, (because he’s my favorite person there) but everyone employed there is accommodating and knowledgeable.
As for the ad hominem attacks on Yvette’s personality – she gets the job done and is a veteran in this industry, she’s just no-​nonsense and doesn’t happen to be all fuzzy! I like her, I just want to get my supplies and get vaping :)

This place is great, they have a friendly knowledgeable staff that’s always eager to help, they are also the only place that let’s you sample before you buy and that’s pretty cool because they have so many flavors to choose from. I also had my ecig device break on me out of warranty and the manager was good enough to replace it free of charge, I’m big on customer service and product support and these guys definitely are there to back up the products they sell, I have bought several devices from them for myself and my family and we’re all happy with digital ciggz… Do yourself a favor and go check them out, you won’t regret it…

Went in here to see what they had to offer and a woman with brown hair made me feel like an idiot! I was willing to spend my money here until she made me feel so uncomfortable that I just left. She was condescending and I felt she was totally unprofessional. Really want to try the product here… crossing my fingers that next time she won’t be working here anymore!

Awesome! Love this place! I order from them online and was in the area so I decided to stop in. Amazing selection of starter kits, mods, and e-​liquid. Nice atmosphere and clean shop. The friendliest and most helpful staff I’ve encountered in the Bay Area. I like the fact that they have at least 20 samples of juice you can try before you buy. Prices for accecories is average and the liquid is a bit higher priced than other comparable quality liquids online, but that’s how it is everywhere. Beats the crap out of the stuff you get from most smoke shops. Amazing flavors. I recommend trying the juice-​e and zebra gum flavors. Awesome! Also pick up a vape nation T-​shirt while your there and spread the word!

I have had awful experiences both times I’ve come in here. There’s a lady (I think her name is Yvette or something) who downtalks the customer and isn’t helpful. My boyfriend and I don’t plan on coming back. Both times we’ve gone in there, we’ve had questions about E-​cigs since we’re new to the concept. She was never helpful, constantly made snobby looks and remarks and didn’t think we were worthy of any products because we didn’t previously smoke, tried to sell five other products that we didn’t need and didn’t like… The list goes on. Learn some decent customer service. E won’t be coming back.

Great selection on starter kits and fluids here, Pricing is fair; not too much more than comparable online products. I always recommend my friends who are trying to quit smoking tobacco to come and check this place out. Spinning the wheel on Wednesdays is pretty rad to get a discount or misc free stuff.
The owner knows his product well and answers questions without sounding arrogant, or making one feel like a total douche for not understanding basic E-​cig terminology. I learned a lot from him in a span of ten minutes.
Last time I went in however, I was greeted by Seth. Seth, the reason there’s a star missing. Star-​stealer Seth. Right off the bat, Seth starts talking down to me and making me feel like I was better off shopping online for the day. Not to mention, stopping what he’s doing with me (packing stuff, gathering fluid, etc) to interrupt a different customer’s transaction to offer his input, while I just stood there awkwardly.
I just wanted to throw my money at him, take my things, and leave. He did this twice, extending my already unpleasant visit by a few more minutes.
I recommend this place nonetheless. Refer to my initial sentiments above.

Very nice, helpful and informative staff.
My husband got me a Joytech ecigarette kit from Digital Ciggz a few months back, since then I have been in three times to try other flavors and get more cartomizers. I went from a pack a day of Marlboro 100’s to this exclusively within one week. Pretty stoked I no longer smell of cigarettes, have a healthier yet equally satisfying alternative and am saving money to boot!
I am surprised to see these guys would have any negative reviews, my visits have always been met with gracious service and answers to all my questions. I have recommended them to all of my friends who smoke and would urge anyone that’s ‘on the fence’ to give them a try.
Thanks guys, you can ad me to your list of converts!