Cartronics

Everything you need all in one! Very knowledgeable, professional and friendly! Dan helped me get all of my stereo needs done in my Boat, Truck and my Polars RZR.
Their new location is amazing! I went to their old one and was misinformed by a very rude and large man that happened to be the owner of Cartunes. What a scumbag telling people that Cartronics went out of business. Talk about low! If I wanted to ruin my vehicles in any way I would go to Cartunes.
Don’t mess around Cartronics is the way to go!

I spent $ 1200 on speakers. Very poor Quality hook up. They Didn’t even know how adjust my new deck returned my car with Greasy fingerprints all over my car. I would never come back here

Amazing people and always do a great job! My family and I take all of our cars to Dan! He is a perfectionist and this is who you want working on your car! We drive from Marin just to be sure the job is done right!

A total waste of time. I went in with my car about six weeks ago, explained the situation and the guy said he’d give me a quote the next day. No quote arrived. Two days later, I phoned and asked about the quote. He said he’s get it for me the following week. End of the following week comes; no quote.
I phone the Monday after that. Guy says that he’s been busy, and that the way he works is that he gives total dedication to one job at a time, including the quote. That makes zero sense; it wouldn’t work either for the business or the customer. Anyway, he says he’ll get me the quote the next week.
Unsurprisingly, no quote comes. It’s been a total waste of my time. I know I’m not reviewing the quality of work done, but getting a quote is a part of the overall business service, and you simply shouldn’t mislead customers and waste their time. They have busy lives as well.

Ray is awesome. He answered all my questions, gave me real answers and was upfront, honest and patient with me. Fair prices and absolutely amazing work. The Cartronics crew are nothing short of the best. Not a lot of people working the floor, but the patience is worth the final product.

A pleasant surprise at Cartronics. Here’s my story. My wife purchased a used FJ Cruiser. These vehicles are know for their blindspots. This particular auto had the backup sonar, but no rear view camera. Being concerned about my wife’s safety, I researched backup camera systems and nav systems for the vehicle. I finally picked out a Clarion NX404 and the appropriate camera. I would have installed it myself, but having just recovered from back surgery, I decided to check out the Santa Rosa area auto stereo/​video installers. I went to 3 of them, and was disappointed by what I saw and was told by the first two. When I went to Cartronics and spoke with Ray Fazzini, I was pleasantly surprised. He actually showed an interest in having my business. Now, to be honest, Cartronics doesn’t carry Clarion audio/​nav systems. However, Ray took the time to search out a supplier and was able to match the price I would have received if I’d purchased it over the ‘net. He explained that by him providing the system I would retain the warranty for the Clarion and his workmanship for a year. Kudo number 1 for him. So, I went home and thought about my experience and went back and gave him a deposit on the equipment he would order and we set up a time for him to do the work. Here’s Kudo number 2… he called to remind me of the appointment the night before. Good customer service here! All the time I was dealing with him, it was yes sir, no sir… very, very professional… and knowledgeable, as well. We dropped the car off in the morning at 9am, figuring it would take a full day. We discussed the location for the backup camera, and he came up with a couple of ideas. At 2pm I received a call saying the car was ready. Early!!! What’s up with that? Kudo number 3… fast service. Showed up and looked at the car, specifically where the camera was mounted. One would almost think factory installation, it was that good. Finally, even though he exceeded his estimate, he was able to drop the final bill amount, after querying his employee as to how long it actually took to install the camera system. So, Kudo number 4 for trying to be cost-​effective for his customers. Am I satisfied, yes! Did he do what he promised, yes! Would I recommend Cartronics… that’s an affirmative. Job, well done!

So here’s my story. When i first got into car audio about 2 years ago i started at the cartronics in san rafael, marty in san rafael has always been really helpful, knowledgeable and fair. Last year in november he apparantley left cartronics and is now named something else with his own business but right across the street from his old place. Me thinking my subwoofers were blown called marty to see if my subwoofers could get warrantied. I tried twice in the same week, 2 weeks went by, i tried again and his secretary kept saying he was busy and would call back. almost a month or maybe more went by and i had been trying to get ahold of him during that time. the secretary kept telling me the same thing that he would call me back and that she was sorry, i finally decided that i was finished and done with marty because it seems that, if you dont have an expensive car for him to work on or a big project, he wont bother calling you back, especially if you did business with him when he was cartronics. That brings me to this cartronics, i decided to call this store thinking maybe they would warranty my subs, when i called the guy was very patient to hear my story and told me he would talk to the owner and see if they could warranty my subs which btw are 2 JL audio W3 V3’s. He said they would call me back, seeing as i was getting tired of being played around i didnt expect a call… but what do you know! I got a call back from this cartronics and they said yes they can warranty my subs and i would just pay the shipping fee of 30 dollars which i was fine with. We scheduled an appointment and on the day of i drove there, got there, showed proof of purchase and they said it was gonna be 30 mins or so. I waited and as i was waiting one of the technicians/​mechanics came over and said he wanted to show me something. He said my subwoofers were actually not blown and that the fuse box that brings power from the battery to the amp (up in front where the battery and engine were) was wired funny and two or so bolts were loose. and if i kept it like that over time it would melt the fuse box. I said okay awesome, my subs are fine. Upon getting my keys they said my total was gonna be somewhere around $ 60…for labor… I didn’t want to argue so i payed but really? $ 60 dollars just to tighten a few bolts in the fuse box, drill out my subs and drill them back in?? take in mind they took literally 10 mins. I was going to give them 2 stars but added one more just because they did try and help me out, were helpful and they had a nice display for stereos, subs, and speakers in there. I don’t think it’s worth driving an hour and half from where i live to this place to get overcharged for anything simple that other places can do just as well and for cheaper. If you have the money, come on in here. I wasn’t on a tight budget but still find that kind of service not right. That was one good thing about the cartronics in san rafael, marty the owner took time out of his schedule to fix and spend time with you on what your issue was and never charged for his time or labor that took 5 to 20 minutes. Maybe in the future i will do business with these guys again but for the time being its better to do your own research before taking it to a place that overcharges its customers.

I just moved up to Santa Rosa from Oakland. My car had been broken into twice in the last three months. I had my radio stolen and the lock damaged. Andrew at the front desk was great. We worked out a deal where they would fix the lock and install the new radio.
CUSTOMER SERVICE was great. They were courteous and helpful. Can’t complain. Good business.

Well I took my car there to get my windows tinted years ago and was told that it was a lifetime warranty. I went back to get two of my windows fixed and they wanted to charge me. So I went back with my husband and they told us that they could fix it, I made an appointment and the night before they called and said they needed a warranty card. I think they we were just trying to get out of fixing it. I’m pretty sure the manager had something to do with that! We were also thinking about getting a better sound system for my car, but now after this I will definitely not be going back there for anything!!!

I got to say I have use this guys for a couple of jobs in my vehicles and I have never had any complains or bad jobs. And the best part it’s that my schedule it’s pretty harsh and they are more than happy to work in my schedule time.

If I could give zero stars I would. Let’s talk about a rip off. When you get quoted one price for a stereo and show up having to pay $ 140 more than quoted it seems a little extensive. For 12 feet of wire. What a crock. No wonder this place has 2 ½ starts. Guess I should have trusted other people from the start.

I seem to have a much different experience than a lot of people. My rear speakers were acting up and since I’m not terribly experienced with stereo systems, I went into Cartronics. I asked the person up front (I’m assuming it was the manager Ray) if he would be willing to listen to the speakers. To my surprise, he had no problem with it and within seconds, he knew they were blown. I bought a new pair of speakers (5 dollars cheaper than Cartunes) and also bought an adapter since I did not have the knowledge to do wire splicing. I installed them and he was absolutely right, my old speakers were blown and these work perfectly (no annoying buzzing!). I highly recommend this place.

When I walked into the places I was helped immediately. Andrew was very helpful and seemed very experienced and defiantly knew what he was talking about. He immediately knew the prices and approximate time that it would take to have all the work done on my car. from there I was put right on the schedule and was out the door in less then 10 minutes. I’m defiantly coming back here for the rest of my audio work for my car.

Overall my experience was very good. I dealt with the manager Ray. They delivered on schedule and to the estimate provided. Looks factory, which was my goal.
Ray was good about listening to what I was looking for in a system. He took time to rewire a demo unit in the store so I could connect my iPod to it and see the head unit interface.
My install required a custom bezel they sourced from a 3^rd party. It does a great job of matching my interior. They were very good about communicating on the location of wiring (i.e. where my iPod would end up), before they did it.
They had some misconceptions about my factory sound system, which was a little concerning since they indicated they had done several installs of same make and similar model vehicles. Fortunately, I had done some research prior to dropping off my car for install. Ultimately everything works, and was wired up as I had hoped.
Thanks.

LOVE, LOVE, LOVE my new stero system! Fabulous customer service and great prices! Ray listened to what I wanted, gave me a couple of options and got it done! Don’t even mind my once dreaded commute thanks to my new system! Thanks so much! Sending my husband your way for some work on his truck.

I had an excellent experience at Cartronics from start to finish. Ray helped me and provided me with excellent customer service. I highly recommend this place. and will go back for future needs. Thanks guy!

I have to echo the remarks from Michael B. I have experienced the very same things and It has been like this for YEARS…
The attitude of the employees almost always reflects that of whoever is in
charge! (in this case, the owner).
I’m looking for somewhere else to go where my business is appreciated.

Great showroom, but where’s the customer service?
Every time I’ve been in to Cartronics, there’s either been a complete lack of any employees in the showroom, or a complete lack of attention paid to the customer while in the showroom. Maybe they’re just understaffed, but frankly, I figure when somebody walks in to your showroom with cash in hand and a specific request, you see what you can do.
Each time I’ve been in there, the single employee that was in the showroom would stop and run off to answer the phone — even in mid-​sentence with me – sometimes taking up to 10 minutes to deal with his phone customer rather than putting me first. I’m the one standing here, with cash, looking to buy, what’s the deal? I understand answering the phone and asking them to hold for a minute until you’re done with me or can find a co-​worker to take the call, but don’t ignore the people in your showroom.
As a result, I’ve never purchased anything here because I’ve never felt like they’ve cared about my business. A flashy showroom with nice displays and high-​dollar components is great and all, but it’s no substitute for old fashioned customer service.

Really Bad costumer service. I was charge $ 35 for them to find a blew fuse within 5 mins, what a Ripped off. I’ve gonne to places they check the fuse for FREE. Don’t go there! Their «manage» started yelling at me and threaten me. I am the customer and you as employee do not ever yell at the customer. I do not recommend this place. On top of that they didnt tell me why my cigarette out let isn’t working. Really bad customer services

I had an alarm installed with great results, the install is very clean. Everyone I know goes to cartronics for very obvious reasons, professional staff, quality of work, great pricing and they have a great variety of quality products… Don’t waste your time going to the other shops in Santa rosa, you’ll just end up here in the end having them repair someone elses mistakes.