Carl’s Jr.

This place carded me I don’t know if they card all people of color but they carded me and stared as if I stole the damn card and car. This is bs I will never return wtf. Racist ass Carl’s Jr this is crap I feel sorry for you I will not be going back.

Terrible service, long wait, server gave us attitude, food cold after a 20 minute drive thru wait and there was nobody but us there so the wait wasn’t even logical. Very disappointed.

Tonight we found that our burgers had a large amount of metal in them. It looked like chunks of aluminium foil in them. Hopefully we all don’t end up in the hospital tomorrow.

I came by there yesterday. Hours displayed in the window clearly stated they were to open by 7am. It was about 740am. Needless to say, they were not open, nor did I detect any human life in the vicinity… other than a nameless drive thru customer nearby who was probably wondering the same thing as me. Lame.

Ordered coffee. It tasted like soapy-​water. After 2 sips, opened the lid to find a huge amount of white «bubbles» on the top. It actually was soapy-​coffee. How the heck does soap get into coffee!!! Absolutely disgusting… Didn’t bother to eat anything else ordered, why take a chance! Did this drive-​through, so didn’t bother to go back to complain. But then, what good would that do anyhow.
Was hoping this Carl’s would be better than the one I discovered in Rhorert Park (?). That place just tried to rip me off on change at the drive though. Gave the guy a $ 20, he waits forever to get change back to me. Then he pretends I gave him a $ 10. What a scam. Both places Zero stars!

Used to live nearby…
They ALWAYS got something wrong in my order. (Keep in mind I typically order as simple as it gets…“A number one please with a sprite”)
Theyre short with customers and got irritated when corrected which wasnt to often as I try to avoid a side of spit with my order.
WONT RETURN.

Ya, the burgers are regular Carl’s Jr quality. This review is about the «Customer Service» or, more accurately, the lack thereof.
Not ONCE has this location gotten my order right. And this is in the span of at least 10 years. They are extremely RUDE. Each time they ask you, (as per thier policy), if you would like ketchup or any condiments. Each time I tell them exactly what I would like. Each time I get home, it’s WRONG.
So, why even bother asking your customer if they want something if you’re just gonna toss them some ketchup like a freakin’ trained seal? I asked for two house dressings. Every. Single. Time.
Then, you, as the Customer say «Thank you». Pretty standard, right? Well, so is their response: «Ya» «Ok» Mmhmm”. Really? REALLY!!! If one more person who is paid to work in customer service answers me this way again I’m going to rip them a new one! To add insult to injury, I actually questioned their Manager, Irwin, on why this constant response seems to be the norm. He told me that it was «RUDE TO SAY ‘YOU’RE WELCOME»!!! I tried not to laugh. «Really, you’d be surprised how many customers think ‘you’re welcome’ is rude». This is, quite possible, one of the absolute stupidest things I’ve ever heard. Just take responsibility for your actions and try to correct them. Don’t give some cowardly B.S. answer and expect those of us with brains to answer.
Mr. Manager, you need some SERIOUS training. As does the rest of your staff. Listen to your customers or risk losing them. Oh, and by the way, all of this information will be forwarded to your District Manager, or whomever is ahead of you in line.

I came in here to get one of the ‘green burrito’ taco salads awhile back. The taco shell was soggy and the meat was greasy and gross.
Green Burrito (when you can find them — head on 80 towards Sac there are a few) have these awesome taco salads, the one in Healdsburg does ok with it in fact. but this one — stear clear.
Burgers at this one are so so too. I don’t think management really cares. bummer — Carls Jr in general is a fav of mine, this location, not so much.

I LOVE Carl’s jew-​nior. So kosher.