Alice Chiang, MD

I am very particular about my selection of sunglasses. They need to fit well and look good. While these characteristics add to the overall experience of wearing them, the most important feature is how a good pair of lenses can visually enhance the world around you.
After trying on numerous pairs of sunglasses, I finally decided on a pair of Maui Jim’s. The polarized lenses in the pair that I selected are truly remarkable. They offer a crisp and clear visual field. They also greatly enrich the natural red and orange colors which are often subdued in the natural landscapes of Sonoma County.
Dr. Chiang’s staff were all very cordial and informative in helping me make my final selection. They took extra care in cleaning up the lenses and making sure that the glasses fit comfortably. I am very pleased with my purchase and with my entire purchase experience at Dr. Chiang’s clinic. Thank you!

I bought a pair of glasses from LensCrafters last year and they gave me headaches. I figured my prescription was bad because when I took them back, they said they were within their specs. I figured I blew $ 400. A friend told me to bring them here because the staff was very knowledgeable and helpful. They compared my lenses to my prescription and told me they were off. They ordered and switched my lenses and when I got them back, they were perfect. No more mall optometrists for me.

Went in to check out their inventory. They have great customer service and I am thinking of coming here for my next exam. The girls here were very informative.

Dr. Chiang has been my eye doctor for way over ten years. I go there because of her credentials: NYU and other prestigous schools. I am glad I used that as my barometer. She performed two cataract surgeries on me and my vision is now ²⁰⁄₂₀. I don’t see an Ophthalmologist for glasses on sale or the other doctors in business in the suite, I go to take care of my vision.

The staff is nice but that’s about the only good thing I can say about this optometry. Not only is there follow up non existent but it has taken over a month and a half to get my glasses from them. Every time I call they say it will be ready in a few days and they will call me but I end up NEVER hearing from them and when I call to follow up its the same story. Absolutely ridiculous and worthless. Something that should have taken only a couple weeks has taken almost two months now and their customer service is severely lacking. It’s not that hard to follow up with people. There are far better places to go then some designer optometry that can’t seem to call their customers back.

Got a pair of frames and K’Lala was very helpful as I wanted a specific size and style.
Recommend this office for the great customer service.

I saw Dr. Chiang around September, 2014.
As other reviewers have commented, I was struck by the number of cosmetic treatments (e.g. botox) that were offered that had nothing to do with eye care. i assumed it was another revenue stream.
I found Dr. Chiang to be competent, but somewhat abrupt — she seemed to be in a rush.
I decided to find another physician for eye care. However, when I called today to get a CD from my eye exam (just like a CD for an MRI or Xray — the key eye exam is done by computer), Dr. Chiang’s assistant refused to provide a CD.
That’s my data! Any other doc who does an exam by computer provides CD’s upon request.

I used my only allowable eye exam to go to Dr. Chiang’s office. Walking in, I was stunned by the barrage of skin care items and procedures prominently displayed. Botox and other facial treatments were available. I needed to find out about things in my vision and get glasses that would help me in my daily life. After waiting about 15 minutes, I was given a quick test by an assistant and then Dr. Chiang came in and did the more intense exam, which went fine. I came away with a prescription that I had filled at Lens Crafters and now I have glasses that only give me headaches. I felt that Dr. Chiang really wasn’t listening to my concerns. For example, even writing this review is difficult as I can’t see the screen on my computer very well, and the glasses she prescribed are only good for distance. In all, I would never go back there and wish I had waited the couple of months needed to go see the ophthalmologist my medical dr recommended.

It’s taking me awhile to Unilocal… let’s start that I am a new patient of Dr Chiang. I was hesitant to see a ophthalmologist due to the fact, I did not want to admit I needed glasses! But after many years of rigorous computer work, it was not an option to wait any longer. So, from the first time I walked through the door, my first impression of the office was the cleanliness and the modern décor. The office girls were superb! I was swiftly checked in and greeted with smiles. I then waited for a tech to do her thing. I wasn’t sure what test I was getting done since it was my first time, I didn’t know what to expect. I ended up having three different test, one for my eye glasses, another to see if I had glaucoma and a final test to test the tear duct level in both my eyes where I was prescribed a prescription. Each time I was really impressed with the care I received. Kudos to K’yala for giving me extra attention. I could not decide on frames. I ended up with choosing ray bans, both in glasses and shades. I love them both. My curious toddler decided to pull my eye glasses out of my purse and fed it to my dog! It was still wearable but I wanted to see if they could help with the frame. Unfortunately, not much but K’yala went far and beyond to help me by calling her ray ban rep and seeing about getting other ones ordered. Warranty does not cover chewed up glasses by dogs. Ha! I tried. Anywho, I also had her order mercy ban lens for my husband shades that somehow got ruined, she was able to order for me. So happy because sending the frames out to see if it could be fixed and to pay shipping, waiting… and could’ve paid, who knows what. Y’vonne was also great! She helped with explaining my bills and was also courteous in person. I had a great experience and I love my gifts for purchasing lens through them. Whoo hoo! Didn’t expect that. Dr. Chiang, was thorough and explained my test and any concerns and questions I had. Overall, I can’t complain. Love the staff, cleanliness and the selection they have.

I want to say that the help I received from the ladies who worked there I believe their names were Tiana and Ivonne were top notched and professional. They helped me immensely from choosing my frames and lens types to walking me through the billing process with ease. Thank you for making my experience enjoyful!

Dr Chiang was my dr for the past 3 years. I’ve always had issues with contact lenses in the past. But she was so patient with me and after six months of trying on pair after pair, we finally found the pair that worked with my eyes. In 2011 and 2012 apparently dr Chiang stopped seeing spectera insurance patients (such as myself), however other doctors in her practice still did. She however still made the exception to see me both times.
Fast forward to the present. I called in and requested to see dr Chiang. Mary (the person who answered the phone) explained that she no longer sees spectera patients. I explained to her that she has seen me the prior two years and has made exceptions. I asked Mary if I could speak to dr Chiang. Mary said she would leave her a message.
Mary called me back a couple hours later and said dr Chiang was not available to see me at all.
That’s my review. I’ve not mentioned my personal opinion. Those are just the facts.

Worst experience I ever had with a Doctor.

Just an Ok experience. Dr. Alice Chiang herself is very nice, professional and the office looks very nice. However, there was a long delay in getting my contacts, which I needed and whenever I called, the office was not that responsive.

Dr. Chiang is one of the most professional and kind eye doctors I have ever seen. She remembered my personal info even after 2 years since my last appointment, and made getting my new prescription a breeze. I would definitely recommend her and her staff. They were all very attentive and caring.

I haven’t seen Dr. Chiang for an exam, but I did go to their open house. It was great to get to know a business before committing to it — sort of like trying on a pair of shoes before buying them. Anyway, the offices are gorgeous and their selection of frames is emense. I was helped by 2 different people and the service was great. They were both extremely knowledgeable and helped me find a variety of options. As it was an open house, there were a ton on special offers. I was due for new frames and lenses and I found a gorgeous pair of Chanel frames. When I made my selection, I was passed on to someone else who handled all the paperwork. This place was efficient! A week later, as promised, my new glasses were ready. The staff was super helpful fitting my glasses and I was on my way. I would definitely recommend this place if you need new glasses and want a great selection to choose from as well as a knowledgeable staff to help you select the perfect pair.

Kristina a is obviously a shill for Sonoma eye works her review is a poorly disguised attempt of a desperate competitor trying to use Unilocal as a means of defaming an excellent professional. if you read her review carefully, she admits she did no business with dr. chiang and basically tells you how wonderful the competition is. I have consulted with dr. chiang and have found her to be a brilliant and highly ethical professional. her knowledge of opthamology is encyclopedic and she exhausts herself in providing outstanding services to her patients and her eyecare customers. she is not only the best opthamologist in santa rosa; she is one of the best in northern California. it is a shame that Unilocal has no system for weeding out frauds like Kristina a. one can only hope that Unilocal readers who read her garbage note that she has written a disguised ad for a competitor. neil e..

Dear Dr. Chang,
Firstly, thank you for your reply and explanations. I do appreciate you taking the time to respond. I would like to first say, Sonoma Eye Works was who had referred me to you to repair my Tom Fords, being that you were one of the only retail locations in this area. This is why I came to you in the first place. I figured since I would be taking these in to be fixed, I would at the same time take in my Chanel sunglasses to also be repaired. No, I have not purchased anything from you previously, but I really did not feel that it mattered in the end if I was coming I to have the lenses replaced. I was bringing them in, not under warranty, but to have you make the repairs, and for me to pay you a fair price for this service.
I was told when I left them that you «would get back to me with pricing». I left the store with not even a receipt that you had them both in your possession. A full week had come and gone and I had heard nothing! I called back and the woman who answered the phone was mortified, and told me she was very sorry that no one had done anything on them yet, nor had any phone calls been placed to your reps for researching out replacement at that time. she assured me that she would get right on it, and phone me back with pricing once she received the information. To her credit, she did call me back an hour later and left me a voicemail message with pricing. I fail to see how hours of research were done, as it only took her an hour to get back to me!
After I received her pricing, I told her no way!!! And for a reason!!! The pricing I was given on my Chanel glasses was for you to make them in house, not to find authentic lenses (because they are no longer available!). The cost was $ 265, which is insane!!! I went back to Sonoma Eye Works, which is whom replaced them the first time and it was $ 30. Within 2 minutes they told me that they were unable to get authentic lenses because they no longer made them. But they did tell me they could craft new lenses in house, which they did for $ 80 and they were ready 2 hours later!!!
As for the Tom Ford glasses, I was pushed to consider just buying new ones as the quoted price for repair was over $ 300! Which again, was ridiculous!!! I did consider purchasing a new pair, as I was told that your Tom Ford line was 50% off. That was until I got a gander of the initial pricing to begin with (they were double of what I would pay elsewhere! So the 50% off was nothing off at all in the grand scheme of things!).
I did contact Tom Ford directly, and they replaced the lenses for free!
So in the end, I don’t feel bad for anything said or done. I do not feel bad that your employees did their job. I am sorry if that is offensive, but it is a reality, not an excuse for bad service! It is my right as a consumer to give an honest review, and this is what I have done!