Emerald Shores Pet Hospital Resort & Spaw

My dog and darn cat receive very thorough care. Special people serve on quality staff. Vet supervised grooming and bathing makes my pets and wife happy — every detail perfected, including ears. I’ve had absolutely no worries or problems about any aspect of this business.

Boarded my dog for a week recently. Facility is very nice, new, and clean! They have a large area out back for the dogs to play. Staff very nice and my dog seems to have had a great time! I would’ve liked it if they maybe send you an update or picture via email if you leave them boarded for more than a few days instead of having to call to check on your pet, but that is just personal preference. I would definitely send her back!

Our King Charles Cavelier stated having severe acute pain at 5:15 pm on Monday April 20^th, 2015. Our puppy was being treated for congested heart failure, we knew it was getting close to letting him go but I thought his breathing would gradually get worse and was eventually planning to have an at home euthanasia. The sudden onset of excruciating pain and inability to stand on his hind legs was something totally unexpected.
Barry Vet was closed. I could not remember the name of this new hospital which advertises Emergency Care, but with the desire to treat my dog quickly we drove directly there. I walked in caring my dog who had never been in such pain to have someone tell me there is no doctor! Can you imagine going to a hospital and finding there is no doctor!
We immediately left and drove to Niceville Emergency Vet where we were told our dear puppy most likely had a blood clot that was preventing blood flow to his hind legs. Due to his preexisting heart condition we made the choice to have him put to sleep rather than aggressive treatment.
This is my complaint. My dog suffered an unnecessary length of time due to drive time we gained in taking him to Emerald Shores Pet Hospital in Santa Rosa Beach. If they do not have a vet available they should not advertise Emergency Services. What if it had been something that could have been treated? How can any responsible vet advertise emergency services and not be there! How irresponsible to false advertise and risk the lives of out dear four legged friends. I reported this incident to my regular vet and they said yes, they’d heard that complaint before and are continuing to refer their emergencies to Niceville.
I am writing this review because it may prevent another incident like this or possibly save the life of someone else’s pet!
Scott E.
0 friends 4 reviews
9÷18÷2014
Horrible customer service!
Used them 3 times — twice the service was absolutely horrible!
First time was a grooming and went well.
Second time my dog was sick they said to bring her in and I waited for over two hours. No one came out and said how much longer it would take till the doctor could see us or gave an explanation why it was taking so long.
And third, and last time, today I dropped my two dogs off for grooming this morning. No personality at all. They didn’t even ask my name or my dogs’ names and just took their leashes and went back. Said they’d call when their done. (How? — they didn’t confirm who the hell I was!). So around 3:00 I called to see if they were done they said they were. I went into pick them up, the receptionist was on the phone (can clearly see me) after about 5 minutes a woman comes in with a cat. I help her by opening the door. When the receptionist gets off the phone she looks directly at the woman and asks how she can help her. And still has not acknowledged me. She taps away on the computer, prints out a paper and tells the woman with the cat to follow her back. Meanwhile, she has still never said hello to me. Now the receptionist has been gone for about 5 or 6 minutes and I have go in the back to try to find someone to help get my dogs. A girl says she’ll get them, so I go back out front and wait again. The receptionist comes out and rings up my bill (never once do I get an apology or even a smile). A couple minutes later someone brings my dogs out, hands me their leashes turns and walks away. I asked how it went and she just said, as she kept walking away, that they did ok but don’t like their nails cut and disappeared through the back door.

My Jack Russell become very ill. This was the only place around here open in the evenings! I’m so glad I brought her here. The staff was helpful concerned and kind. My mazie was diagnosed with Addison’s disease. She stayed the weekend and was well cared for. I have my baby back and now know why she was getting sick. Thank you thank you!!! I’m forever greatful!!!

An incredible staff. Super nice. Took really good care of our dogs. Would highly recommend. They also offer a military discount for service members. They are open 24 hrs for emergencies.

Horrible customer service!
Used them 3 times — twice the service was absolutely horrible!
First time was a grooming and went well.
Second time my dog was sick they said to bring her in and I waited for over two hours. No one came out and said how much longer it would take till the doctor could see us or gave an explanation why it was taking so long.
And third, and last time, today I dropped my two dogs off for grooming this morning. No personality at all. They didn’t even ask my name or my dogs’ names and just took their leashes and went back. Said they’d call when their done. (How? — they didn’t confirm who the hell I was!). So around 3:00 I called to see if they were done they said they were. I went into pick them up, the receptionist was on the phone (can clearly see me) after about 5 minutes a woman comes in with a cat. I help her by opening the door. When the receptionist gets off the phone she looks directly at the woman and asks how she can help her. And still has not acknowledged me. She taps away on the computer, prints out a paper and tells the woman with the cat to follow her back. Meanwhile, she has still never said hello to me. Now the receptionist has been gone for about 5 or 6 minutes and I have go in the back to try to find someone to help get my dogs. A girl says she’ll get them, so I go back out front and wait again. The receptionist comes out and rings up my bill (never once do I get an apology or even a smile). A couple minutes later someone brings my dogs out, hands me their leashes turns and walks away. I asked how it went and she just said, as she kept walking away, that they did ok but don’t like their nails cut and disappeared through the back door.
They would have to pay $ 90 to bring them back.

Thank heavens Dr. Sherri Dubuc opened this clinic!!! She and the «Good Lord» saved my cat’s life… LITERALLY. They’re, kind, compassionate, thorough and knowledgable. The clinic has only been open a few months, but man, oh man is this place needed. Open ²⁴⁄₇ for emergencies!!! They do boarding, grooming, «spaw» services and full-​service veterinarian services including hospitalization & surgery if necessary. I am so grateful to Dr. Sherri and her staff for saving precious Armani’s life from acute kidney failure. They literally brought him from the brink of death to coming home a normal kitty. Thank you thank you. If you want A GREAT VET… go here! If there were 10 stars, I’d give them 10! I truly believe they will do great things for people’s fur babies here along the Emerald Coast.
And they’re not just for emergencies! I will use them as my regular vet now!