Heritage Valley Eye Care

They made my first visit very comfortable, the woman at the front desk were very helpful and explained every thing to me. As I went in to see the doctor. They took their time and made sure that the examination was very thorough. I thought my eyes could not get any better and the people at heritage eye care were able to correct my lenses and now I can see the street signs in plenty of time.

Update: the owner has contacted me as has done everything possible to remedy the situation. I will definitely give them another try. When I first went to this place for an eye exam and to order new contacts I was very impressed with the efficiency, especially for a small town facility. However, since then, it has been downhill. I took home a trial pair of contacts and then, when I was sure the contacts were working for me, I called to order a full year supply. I waited for them to come in. I waited. I waited. I called and was told they should be in soon. Finally, I was told that they never got ordered but they would order them that day. I waited. I waited. What should have been an overnight fix took another week.
Now, it’s time to order glasses. I went in. Picked out frames. Didn’t complain about the price, although it was much higher than I am used to paying, Again, I waited. And waited. Finally called and was told that the glasses came I but one of the lenses had a chip. They would remake and call me when they were in. I waited. I waited. (Do you see a theme here?). I called and was told that the glasses would be here tomorrow. I waited. I called. No glasses. Somehow they missed the delivery. I waited. The weekend came and went. Monday is here. I was assured the glasses would be in this morning. I am still waiting. My prescription will probably change before my glasses show up. And, on top of it, when I asked if there was an office manager in charge I was told no. Any surprise there?
Moral of the story is – unless you have lots of money and lots of patience go somewhere else for your eye care needs