Westside Pet Clinic

Great find for us as we are new to Santa Monica! The service was excellent and prices very reasonable. Our pets will be returning!

If I had taken the time to go over the many negative reviews before taking my babies to this facility, I would have saved us so much grief. After one of my doggies was administered multiple vaccinations at this facility, she contracted a suspected auto-​immune disease. I called the clinic to discuss this serious matter but the owners were unwilling to return my calls. Their silence says everything. I want my pets to be cared for by a facility that demonstrates care, concern, and kindness.

My goldendoodle Bambi is treated with love, care and professionalism every time we visit Westside Pet Clinic. I cannot say enough amazing things about the staff and services, especially Stewart, who has made himself personally available during off hours because he genuinely cares. We purchased the «Puppy Package» that included basic shot coverage as well as spay/neutering…I highly recommend it. Simplifies the growing phases. Westside Pet Clinic makes themselves available for us any time we need care; I’m so happy I found this wonderful office for our new fur baby. The office is not ‘fancy’ but the lack of frills is more than made up for by the expertise and personal touch.

Below you will find a review I wrote 3 months ago after all my expectations were blown away after Dr. Amador had saved my cat’s life and truly impacted my life in a positive way. I am writing again because yesterday I returned only to find that she no longer worked there.
Dejected, I left and spoke to another customer upon leaving who informed me this happens frequently at this clinic, the previous Vet had only worked 6 months.
I continued to my car wondering about the environment that would chase doctors away with such frequency. As a manager myself I can only imagine. I will most certainly look for Dr. Amador elsewhere however until then I pray my little kitty stays healthy long enough for that search to conclude. But if for some reason I am not that fortunate you can be sure I will be taking my cat anywhere but this establishment.

I just love this place. I trust them completely. We have been coming here since my puppies were 8 weeks old and they got all of their puppy shots here, they got spayed here, and we will continue coming for anything else!
Stuart is our guy. Ever since I adopted my puppies I was always such a nervous new dog mom and I would call I swear every few days (sometimes twice a day) freaking out over something small. Stuart would answer all of my questions with tons of information and was never, EVER annoyed or impatient which honestly sold me. I felt
so comfortable calling to ask him questions and no matter how dumb they were I would always get a sweet and genuine (and patient) answer. He is SO awesome and doesn’t try and pressure you into buying something you don’t need, he explains everything in full detail when you ask, and he’s very easy to talk to.
Just come here. When in doubt,
just ask for Stuart.

I wanted to like this place and give them a good review, and I’ll explain why I am giving them a low grade.
The staff is quite friendly– especially Stuart, who is so nice, but I am less than satisfied with the service I received. I went in on a Saturday a few weekends ago to check out my cat’s left ear which had been bothering him. After a general medical exam, an ear scraping, and a test under the microscope, the vet told us that it was a bacterial infection, prescribed him some ear drops to put it twice a day for a week, and told us to get him a cone so he couldn’t scratch himself. So, happily, I paid almost $ 200 and went on my way.
After following the instructions of the vet, it looked like his ear was on its way to healing. But my cat was still scratching and hurting himself, so it turns out whatever the vet told us to do didn’t actually work.
After calling the clinic and asking for advice, of course they want me to come in again, pay for another visit (more than $ 100 the second time around), and do a more thorough «ear flushing» or procedure to heal whatever he has. When I asked why this was not offered to me from the get-​go, she said (and rather rudely, I might add) that I was given a relief vet that comes in on weekends and that every vet «has their own way of doing things» and that she would have done it differently. Uh, ok. But it’s STILL the same clinic and I should be given all the information that is needed, no matter who the vet. AND THE VET THAT YOU HIRE TO COME IN ON THE WEEKENDS OBVIOUSLY DID NOT HEAL MY CAT. Plus, I never heard anything about needing a follow-​up appointment.
The least they could do was tell us to come in again no charge so that they can check out whatever is going on in my cat’s ear and do something about it. But no, they want me to pay all over again. And frankly, I can’t afford to keep going to the vet over the same problem that was supposed to be fixed by now. I may have to pay again so figure out what’s going on and make my cat feel better, but I will give my money to a clinic that will actually HEAL HIM THE FIRST TIME and not point the blame at another one of their vets.
There are so many animal clinics out there — - no need to go to this one.

I just rescued a sweet pup and was in need of a vet. I searched here and found the Westside Pet Clinic. Based on the reviews I thought I’d give it a shot. I’m so glad I did. They treat Zoey as if she were their dog. Everyone is super friendly and professional. A special shout out to Stuart! Zoey had a minor procedure performed and I was concerned about her wound healing. He was so sweet about making time first thing in the morning to see her and assure me that everything was healing properly. I’m so glad my little pup is in such great hands. Highly recommend.

I will not be returning to Westside Pet Clinic and this is why:
I moved here in July and needed to find a vet and I chose westside because it had decent reviews and was nearby. I took her in for a «general exam» just so that they would know her and she would have a vet here if anything happened. I put «general exam» in quotes because they barely looked at her or even touched her.
A couple months later, my dog’s skin started to break out all over her back and feet. She was itching all of the time and I was worried that she might have an allergy. I called to see if I could bring her in. When I got there, the vet barely even touched her again. Never combed through her hair, never did an examination of her skin. they told me that she was fine and that they would give her a steroid shot and prescribe her steroid pills. They charged me around $ 150 for this. What I paid for? I have no idea… then the best part! Not four hours later, on that SAME DAY, I get an email from Westside pet clinic saying that my dog is due for a vaccine and I need to make an appointment for her to come in.
SO I made (and paid for) ANOTHER appointment for her to come in for her shot. When I arrived there for my appointment, the receptionist had made it for some one else. Not my name, but my dog’s name was correct. I made this appointment over the phone. so I just don’t understand how that even happens.
Last, I needed to fly home with my dog for the holidays and part of flying with your animal is that the airline requires a health certificate from the vet. I called to see if they could print one for me, and they said that they would need her to come in for yet another «general exam!» because, I guess the other THREE exams that she had weren’t enough to know her health? more $$$ down the drain and I had to buy the certificate seperately!. and by the way I still didn’t have an answer for her skin.
I finally left and found a new vet (Century Vet), I took her in and he immediately recognized that she had demodectic mange triggered by stress. Most likely from us moving and changing up our schedules. However, he still spent a good twenty minutes, combing through her hair and examining her skin to be certain. He took a skin scraping and let me see the mange under the microscope with my own eyes, and also told me that the absolute worst thing that you can give a dog with mange is STEROIDS. He handled my dog the entire time, so that she knew he was kind and I am so thankful to have found Dr. Werber at Century Vet. I will be taking her here from now on.

I came in because my oldest kitten, Daisy (4 months), had been feeling under the weather for 3 days in a row. She wasn’t eating and was sleeping a lot, which was completely different to her normal hyper self. I knew something was wrong.
I took her to an animal hospital by my house, and I ended up spending 100 $ on nothing! The meds they prescribed for her weren’t even safe! I knew something wasn’t right when the Doctor didn’t look at Daisy thoroughly so I had to check with someone else to calm my nerves down.
My boyfriend knew Dr. Hinz from a previous job he worked at, so he suggested we take her to Westside Pet Clinic.
Dr. Hinz is the most professional vet I have ever met! She was so kind to both of my kitties, even though we only planned to get Daisy checked, she also checked my youngest kitten Simba as well. She explained everything so thoroughly, and truly took the time to think of all the things that could be wrong with my baby. She explained what medication to give her and not to give her, and also what I could do to get her to eat again.
She ended up giving Daisy some fluids and giving her some Royal Canin to chow down on, and also de-​worming Simba.
Today, Daisy got up and actually ate something after three days, all on her own!
I am so happy and feel safe that I know my baby is on her way to recovery. I’m so glad I brought both of kitties here and can feel a little more relaxed she’ll be ok.
She’s still a little depressed, but is looking a lot better!
I love this place and the staff is amazing. I am going to recommend this place to anyone with pets. I love this place and love Dr. Hinz as well.

This is my regular vet. My dog gets all her shots there and got spayed. Stuart and the other doctors and staff are very friendly and helpful. My dog just had an infection so I went in today and they gave her the appropriate medication and tests which made me feel at ease and know she will get better.

Thank you Stuart and thank you Dr. K for making our pets feel right at home. There’s not too many experiences I like less than going to the doctor are going to the vet however, Westside Pet Clinic scratches one of those off of my list.
You guys are top notch and make everything that much better for our pets. We appreciate all that you do.

I highly recommend Westside for your pet’s needs. The staff is very compassionate and friendly. I took in a dog who was neglected and needed immediate medical attention. The dog was extremely malnourished, infested with fleas, had a bad eye infection and a terrible skin rash.
Although the dog was feisty because of what he’s experienced, the wonderful staff was patient enough to care for him. He stayed a couple of days, and when i came to pick him up he looked SOOO MUCH BETTER! Fleas are gone, he’s eating, his eyes are coming back to normal… and his tail is wagging!
Thank you for making this experience much easier for us! I cannot thank you enough! And thank you for getting us one step closer to finding his fur-​ever home!

Very friendly office (small and not fancy but good people matter more!)
My cat had bloodwork done, they said results could take up to a week but alas the doctor called me the very next day. She never rushed through anything and was very caring on the phone. Although it may not be anything to worry about, I really appreciate the concern in her voice and that she wants me to stay in touch regarding my cats health. I feel as though the doctor cares! Thats a win. Not to mention no one tried to sell me anything at all. We did one simple test, not twenty.

All the staff was amazing and so friendly!
The vet tech Stewart was the absolute best! He was super friendly and his knowledge and love of animals definitely shined brightly.
My experience with Dr. Ashley Koomalsingh, although only temporarily helping out the clinic, came across as kind-​hearted and compassionate. I hope she stays on at least part-​time so others can see what I saw in her.
The girls at the front desk were super sweet and accommodating as Xandor, my furry baby, was able to be seen the same day I called in to make an appointment.
Just before heading over to pay my bill, which by the way was absolutely reasonable, the Practice Manager, Emily, stopped in to introduce herself and let me know that she is the one I spoke to on the phone. Emily then invited me and my husband to an open house in two weeks to introduce their newest addition, Dr. Antje Hinz. We definitely look forward to meeting her as all the staff had nothing but awesome things to say about her!
I would most definitely recommend this vet clinic to my friends, even my family.
If anyone has any questions feel free to shoot me a message and I will be more than happy to answer what I can from my experience.

My floppy-​eared, curly cue, best dog ever, my heart and soul Labradoodle and I moved to LA recently. After our cross country road trip, The Fonz became very bothered by what seemed to be an ear infection. And when he hurts, I hurt. Unfortunately I had no luck calling around Santa Monica for a quick vet appointment — UNTIL I called Westside Pet Clinic.
Instead of «we’re totally booked» before finishing a sentence, I got «we’re pretty full today, but what’s going on with your pet?» Just this small amount of concern was appreciated and you could tell immediately your furry friends and their well-​being matter here.
Within a few hours we were in the clinic and having our problems solved. We were met and greeted in the lobby promptly, and Fonz got to warm up to the situation before going into the exam room. We also updated shots and microchipping, and I got to ask a lot of questions in the very thorough eval completed by the technician (who we thought was the verterinarian until she stepped out to get the doctor).
From the front desk, to the technician, to the veterinarian, each and every encounter was fantastic. Every staff member was friendly, happy to be there, very informative, and last but not least, cared about my best friend.
Westside just gained two new happy customers. Two thumbs up!

Dr. Mustakas and her staff are truly excellent and I highly recommend Westside Pet Clinic!
Dr. Mustakas is extremely knowledgeable, compassionate, professional and trustworthy. She always gives me a thorough summary of my dog’s condition, what steps she’d like to take, what other options might be, any side effects, and so forth. She will also work closely with me on alternative solutions should the price of a particular drug or surgery be too much for me. I trust her completely with my dog’s life and that is not said lightly as my little Frenchie is the center of my world! Dr. Mustakas fully understands how important pets are to their parents — she is also an animal owner and avid animal lover — and I trust her advice and judgment implicitly.
Dr. Mustakas’ receptionists and technicians are also phenomenal — super friendly, efficient, knowledgeable and caring.
I cannot say enough good things about Westside Pet Clinic and Dr. Mustakas and her staff. Having a French Bulldog means I go to the vet a lot with various ailments, skin conditions, etc. and I am so happy to have a vet that I trust so much.

Dr. Mustakas and her awesome staff saved my pets life.
My cat Emmitt is as awesome as they come. He is my best friend, my baby, my family, and the best snuggle buddy on the planet. One day I noticed he started to lose weight, but he has always been a fatty, so I was not truly concerned until he started to puke. He puked all the time. One day I woke up and saw my skinny, bony Emmitt flailing around and puking up liquid, so I immediately phoned the Westside Pet Clinic.
I got an appointment that day. I had a pit in my stomach as I waited, sure that when I took him in to the doctor, they would tell me there was no hope and I had to put him down. To my shock and awe, Dr. Mustakas and team rallied behind Emmitt — they were not going to let him die — not that day.
Dr. Mustakas gave me all the options listed on paper from the most cost effective to the most expensive procedure, each with a detailed analysis of what medications were included, what each procedure would entail. They taught me how to administer medication which spanned from feeding him with a syringe every two hours to B12 injections.
Emmitt’s improvement wasn’t rapid, but I could tell he was improving. That why, when the time came for me to go on a two week vacation, I contemplated canceling it so I could stay home and make sure my cat survived. Cynthia, a most awesome technician at Westside Pet Clinic, offered to watch my cat twice a day for a small fee. I accepted her offer — best decision I ever made.
When I came home from my vacation and opened the door to my apartment, a beautiful, healthy, fat Emmitt stood before me. Today he is healthier than he has ever been.
I do not know why there are so many «two star reviews,» but if I could give ten stars or more I certainly would. Dr. Mustakas and the rest of the staff at Westside Pet Clinic are like family to Emmitt and me. BEST PET CLINIC EVER.
BTW — Emmitt isn’t the only pet they have saved this year. My neighbor’s tiny dog was rushed to the emergency room one day with a ruptured uterus. Today, that little dog is as happy and healthy as can be.

We’ve been going to this practice for almost 3 years, and have always had a wonderful experience with the staff + warm «mom & pop» service. Until this past year when the newer vet began to recommend services that felt excessive & using the phrase «if money is no object»…
Example: 1 of my dogs was lethargic so did a full blood work-​up/​thyroid check/​urinalysis ($ 230) to ultimately diagnose an advanced UTI. That’s great — better safe than sorry. But for treatment plan, she wanted to run a culture to check which strain to best medicate for ($ 200), medicate the severe infection for only 2 weeks ($ 100), run another culture to check for trace amounts ($ 200) then medicate for another 1 – 2 weeks ($ 100). OR we could medicate him for the most common strain for the bare minimum 2 weeks, then do a culture & continue treatment from there ($ 300+). She highly recommended the $ 600 treatment route «if money was no object».
Pursued the more basic route, then felt a nagging concern that he was medicated for only 2 weeks vs. 3 – 4 that a severe UTI usually requires (to avoid over-​medicating per the vet, which is reasonable). We actually feared she was doing a shorter treatment time in attempt to tack on another culture after a 2^nd round of treatment. Even ended up declining the $ 200 culture during the recheck exam, opting to see if symptoms returned instead.
For peace of mind, we did return a month later seeking the $ 55 urinalysis, but she refused as test doesn’t pick up trace amounts of an infection (which could lead to a false negative). Not implying that she wasn’t doing the right thing, just illustrating that we had lost confidence in her which resulted in this awkward battle of wills at the expense of our pet’s well-​being.
Net, we’re going to another vet tomorrow as this last incident made it apparent it was time to move on. Hopefully our dog doesn’t have an infection that’s been lingering for the past 6 weeks — either way, we’re done with this practice. =(

I wanted to update my review, as I received two calls after writing my last one. Both genuinely cared about my less-​than-​ideal experience and wanted to correct it. It’s always nice to see businesses like this that care about their recurring customers. Apparently this particular vet that I dealt with was not a regular in their office and will most likely not be returning. Like I said in my previous review, I really hadn’t had any other bad experiences at Westside Pet Clinic and will definitely continue to bring my dog there.

This Mustakas lady is feelin’ herself way too hard.
If you look at any of the negative reviews on here (including the multitude suppressed at the bottom of the page), they all have the same themes: outrageous pricing and disrespect by Ashley.
*reads reviews* (For real, though, huh?)
I would imagine many of those are sour grapes from new customers. Not me.
I’ve been a client at Westside for almost four years — through 3 doctors, and 10 techs.
I recently called into question some billing discrepancies, leading to a couple of uncomfortable visits, ultimately resulting in a glimpse at this Vet’s «true colors».
As a result, my relationship with this place is finally coming to an end.
The picture I’ve added to the gallery indicates the issue I raised with their price manipulation practices.
*looks at picture* (See? Right there. Yeah.)
The end result was that they basically told me to take my business elsewhere, and ensured that I would by discontinuing refills for vital daily medication they had, themselves, prescribed.
Using the very life of my animal as leverage was a classy touch.
The bottom line is that your dealings with this establishment will seem pleasant enough until the time comes you have your own opinion or simply want further explanation. At that point, your loyalty to them will count for nothing, and I assure you it will ultimately end the same way. Just don’t let it be at the expense of your pet’s life.