USA Regency Limousine

Very fast and reliable limousine company.
We called them for 11 hours of limousine service
to take us to the USC Trojan vs UCLA Bruins
game at the Los Angeles Memorial coliseum.
The limo service manager Tina was very nice
and pulled some strings for us in order to get a
limo for that same day. On top of that it was a
hummer suv limo that they hooked us up with.
The driver of the company showed up 15 minutes early,
helped with putting our stuff in the limo, and made
everything easy for us. The driver Hirem showed us
how to use the dvd, stereo and a/​c. The drive was
smooth and really enjoyable. We showed up with our
Hummer H2 SUV limo to the parking lot with our limo,
beers, and ready to bbq. We had the best time ever
drinking, eating, and bonding inside our hummer limo.
We also made a lot of friends there at the tailgate party.
Had a really nice feeling of euphoria when it
was time for us to walk into the stadium and watch the game.
We all sang and shouted
«All Hail to Alma Mater
To thy glory we sing;
All Hail to Southern California
Loud let thy praises ring;
Where Western sky meets Western sea
Our college stands in majesty;
Sing our love to Alma Mater,
Hail, all hail to thee!»
While going into the stadium. Our seats were
at section 22 row 67 seat 101 — 120. The view
from up there was absolutely amazing. After a
few beers and the firework show USC wins! And we
had a perfect day. To top it off we had 4 hours left of
limousine service out of 11. So we used 2 hours to go
and eat at Dennys where I got my T-​Bone steak.
Then the rest of the 2 hours was for a relaxing ride home
from an unforgettable day.

USA Regency Limousine ruined my wedding day. The only reason I feel like they deserve even one star, is because our driver was so kind and apologetic despite the horrific behavior of the company manager. Here’s what happened:
On the wedding morning, we were running about 1 hour behind. No big deal, I thought. We’ll just get 1 hour for photos in the park, instead of the 2 hours we had planned. But when our bridesmaids, groomsmen, family members, photographers, and videographer — 22 people total — squeezed into the Cadillac Escalade limo (which was supposedly meant for 26 passengers…) we couldn’t breathe. The lack of space could’ve been bearable. But the heat was overwhelming. Right away we asked the driver to turn on the air conditioning — but as it turns out, the AC was already on full blast. It was just blowing hot air.
Unfortunately with our time constraints, we didn’t have a choice. We thought that the AC would get cooler as we got going. But as we sat in that overly packed limo for 45 minutes on the way to the LA Arboretum, the situation got more and more unbearable. All the time, effort, and money that had been spent on hair and makeup for me and my bridesmaids quickly melted away into a sweaty mess. The men in their suits were just as miserable. My middle-​aged parents were barely breathing. And I, in my extremely tight dress, felt like I was sitting in a bath of my own sweat, drenching my very expensive wedding dress, and on the verge of fainting at any moment.
I called the driver’s cell phone and he told us «The air conditioning is broken, I’m sorry.» Then I called Ron — the manager who had ASSURED me that the AC would be great — and he told me… get this…“The air conditioning is not broken! It’s your fault for being late and letting the limo idle in the heat for an hour! Just let it run — it’ll get colder as you go out on the highway.” But it never got colder. It was the same hot air for the entire 45 minutes. We ended up opening a window at the expense of my hairstyle, because it was getting so bad that I was going to have a claustrophobic panic attack from the lack of air and tight space. The air from the WINDOW was more refreshing than the air from the AC. That’s how you know you have a BROKEN air conditioner.
I demanded that Ron send two smaller limousines with working AC to pick us up after we were done with photos at the Arboretum, but he completely refused. He claimed they would never get there in time, even though we had plenty of time left. I fought him as hard as I could on the phone, but he didn’t care for a second.
When we were ready to go to the wedding venue after pictures, I asked our driver if Ron maybe sent another limo after all. The driver said no — Ron wouldn’t listen to him either. We had no choice but to file back into the oven of a limo and undergo another 30 minutes of suffocating, 100-​degree heat. When I finally stumbled out of that death-​machine, I could no longer hold back the tears of frustration and pain. My makeup was running down my face and I could barely stand.
I spoke to Ron on the phone after the wedding, and he continued to blame the situation on me for making the limo wait 1 hour. An hour that WE paid for, and that we should never have been punished for as the customers. He continued to say that the AC isn’t broken. He also said that he did send another limo to pick us up from the park, but we had already left when it arrived. Obviously that was a huge lie, because our driver would’ve known and told us to wait for the other limo to come. Ron then offered me a free 5 hour limo ride to make up for it. As if an unnecessary limo ride could ever make up for the suffering we went through on our wedding day.
We seriously considered suing USA Regency Limo, but unfortunately — in the fine print on the contract — it says that they do not guarantee a working air conditioner. So although we will never get back our money or undo our pain and suffering, at least this review will hopefully save other people from such a traumatizing experience.

A very positive experience. Our driver, Hiram, was exceptional, clean and polite. The limo was very clean, too. He drove us to and from a class reunion on 10/​15/​2015, and all nine of his passengers were pleased. We certainly will use USA Regency if and when we need a limo.

I wish there was a negative or minus stars. Used this limo for a group outing and could have not been a worse experience. Limo had no a/​c. Made several callls to limo company, as well as the driver Jerry, during outing to try and get it switched with a functioning limo or have them send mechn out at one of our stops.. The response was that the a/​c works fine and we were basically lying and they were not going to do anything about it. But, if you are stupid enough to use this company after the poor reviews, Dont let them demand cash and not charge it to a credit card like they did with us. Very obvious they dont want you to have the ability to dispute charge on cc.

I used USA Regency for my daughter’s birthday party last weekend. The rates were good, customer service on the phone was friendly and efficient. I thought from the pictures on the website that we would have a black 11-​passenger Chrysler, but a white car came instead. That was fine but I would have preferred black. The driver, Warren, was on time and friendly. However, it was a very hot day and on the maybe 20 minute ride from our house to the theater, the inside of the car was SWELTERING. Literally we were all sweating and had to open the windows to get any air. The radio/​intercom system wasn’t very user friendly, and as I was at the back of the car I couldn’t easily communicate with the driver. He said the air was on high. Around the corner from the theater, the air and radio and everything suddenly turned off and he pulled over on the street. He came to the back and said the car was overheating and acted like we should just get out — with 10 little girls and WALK THE LAST BLOCK. Seriously, the whole point of renting the limo was to drive up in front of the theater and have them all get out! I told him this and he did drive around the corner and let us out there. My husband met us there and told me he saw a puddle of antifreeze at the house when the limo pulled away. We cleaned that up ourselves so the neighborhood animals wouldn’t get it. Warren picked us up on time and drove us back. We did have to leave the windows down for the ride.
Overall, while the driver and customer service rep were both friendly, this was supposed to be a special, luxurious treat for my daughter’s birthday party. Having an overheating, hot car hardly felt like living the high life!

Great service and prices. Our driver Jerry was the best. I would recommend this company.

Good limo company. Prompt and on time and a very friendly driver. Would definitely recommend it.

Everything was excellent! I booked through Ron and he was very helpful and patient with me. Our driver was Hiram, who was wonderful! I found this limo service online and was worried about hidden fees and things not being what they seemed but I was really happy with the whole experience! I highly recommend them!

My overall experience was good. Would I rent from them again? Yes.
Pros: They have very low rates and I was able to negotiate a little lower (I called atleast 5 other companies).
Pros: I ended up with an H2 but rented a Chrysler 300 (however I didn’t know until it arrived) for some people this might not be a pro if they really wanted the Chrysler.
Pros: Clean limo, drinks as promised
Pros: Limo was about 20min early
Pros: The people were a pleasure and polite on the phone and I spoke with them on several occasions.
Cons: While the driver was dressed fine by standard measures, he could have been more dressy.
Cons: I wasn’t impressed with the sound system, even at it’s highest it could have been louder (we were partying for a bday so we were ready for music)
Cons: I spent alot of time making a music video DVD and not all the monitors worked.
Cons: The driver at first refused to pull over on the way back when many people had to use the bathroom. We had to convience him that people couldn’t hold it before he ablidged. (Rude! We were drinking all night duh)

THE WORST SLEAZY GROUP.
They took our credit card for the deposit then refused to accept anything but cash for the balance the night of the event. The driver got lost getting to the house to pick everyone up and then spent so much time arguing about the money with kids that there was not enough time to go to the second house to pick up the rest of the party, they had to get there by themselves. I went to their office to complain and it turned out to be nothing more than a mailbox. I wonder if they are even licensed or have liability insurance. You would have to be crazy to hire a limo from these people. They ruined the night for 10 high school students going to their Homecoming Dance. Shame on them and their money grabbing antics. We will follow up with the City of Santa Monica to see if these creeps even have a license to do business here.

Reading the limo rental reviews, I was very concerned about having a disaster, or at the least, getting hit with hidden fees. USA Regency was completely professional all the way through the process and delivered an exceptional experience for my party of 11. The limo itself was a beautiful Cadillac stretch, with so much room! I expected to be cramped but we had enough room for several more people. Everyone was SO IMPRESSED with the ride. Very cool.
Our driver was friendly and professional. He dressed as expected and drove that 3-​axle beast with great skill. I booked with Ron, who was extremely informative and patient with me, as I obsessed a little about everything going smoothly. The contract was emailed to me ahead of time and clearly spelled out all costs and fees. There were no surprises, except positive ones. Ron also worked with me to get the cost down to my price range and competitive with some other quotes I had received.
I would definitely use USA Regency again.

We booked a limo for a birthday trip.
Ron was willing to work with me on pricing and providing the most appropriate car for our size party. The driver was early and stopped when we needed him to. Although there were a few issues, they were quickly remedied by the driver and by Ron, who worked tirelessly to ensure professionalism and proper service. They truly provided and unforgettable experience for me and my guests that I would recommend.

I was searching for a limousine company that could take 10 teenagers to a school dance and contacted Regency Limo. I was very happy with the service and quality of this company, from the owner Ron to his assistant Shannon. Teddy the limo driver arrived on time and his service was flawless.
Ron took very good care of my reservations and assured me that the kids were in great hands with Teddy and he was correct!!! The kids had a great time. The Limo was very good looking and clean and as instructed all the alcohol had been removed as the kids are minors.
. The price was fair and all in all I was very impressed with Regency Limo and will use them again for Prom season!!!

I agree with the above review. We booked them to take us to a basketball game, the chrysler BROKE DOWN on the side of the 10 freeway for about 45 minutes where we sat and waited on another. We missed half the game and really had to pee.
They never even offered to give us a discount, we had to call a couple days later and ask for one! So we thought well, maybe they will comp us for another ride if we book thru them again. He insisted we needed the escalade for the number of people we had. It was far too big, and we only sat on one half of it. The driver proceeded to call my cell phone the entire night over and over again with great urgency that we get to the limo on time. I told him we weren’t ready to leave and I wasn’t going to round up 12 people just yet. He STILL called me, and my co workers leaving voicemail after voicemail with great urgency we had to leave our party! He immediately addressed we would be paying for overtime, it was such a lame end to our evening. I would never book through this company ever again.

I used this company for my friend’s bachelorette party. The driver was early and very friendly. The limo instelf was smaller that I would have liked, but very fun inside… tt was decked out in bright colored lights and perfect for the event.
We ran in to a snag along the way, but the driver was accomodating and gave us some extra time. I ended up receiving an overtime charge, which the company was nice enough to refund me!
My only complaint was the fact that there was not enough liquor/​drinks. I requested champagne and we only got one bottle. For the amount of people in the limo this was not enough. I would definitely recommend stating what you want when you make the reservation.
Overall the customer service was superb. The girl who made the reservation was super friendly, the driver was great, and the manager owner was also very helpful.
I would definitely recommend using this company. They have competitive prices and great customer service.

We used regency for a party and couldn’t be happier with our service. The driver arrived early and was patient while he waited for me and my friends to get ready to go! He was extremely friendly and understanding about how long it takes for ten women to get organized!
The limo itself was very nice, the interior was fun with different lights and a bottle of champagne.
I would definitely book this company again!

I used Regency Limousine for my best friend’s bachelorette party. The limo driver was early and VERY patient navigating around the narrow and confusing rehearsal dinner location as he took us to our hotel. He then waited for all the girls to get ready to go out and took several pictures for us before heading out for the night.
The driver was very accommodating, and when he accidently took a wrong turn, he was very apologetic and gave us some extra time for free. Overall Regency Limousine did a great job and the bride to be had a lot of fun. I would definitely use them again in the future.

I used this company for my friend’s bachelorette party. The driver was early and very friendly. The limo instelf was small, but very fun. It was decked out in bright colored lights and perfect for the event.
We ran in to a snag along the way, but the driver was accomodating and gave us some extra time. I ended up receiving an overtime charge, which the company was nice enough to refund me!
My only complaint was the fact that there was not enough liquor/​drinks. I requested champagne and we only got one bottle. For the amount of people in the limo this was not enough. I would definitely recommend stating what you want when you make the reservation.
Overall the customer service was superb. The girl who made the reservation was super friendly, the driver was great, and the manager owner was also very helpful.
I would definitely recommend using this company. They have competitive prices and great customer service.

So my friends and I decided to rent a stretch Hummer for some trashy, ironic Halloween fun. We found USA Limo, agreed on an all-​inclusive price, and booked our Hummer. He said that it might be nice to include a few extra dollars for the driver at the end of the evening.
Unfortunately, when the driver showed up, he tried to charge our card for $ 150 tip on top of our price. He basically held us hostage until we agreed to pay him out at the end of the night. When we called to get someone on the phone, there was no one available.
The following Monday morning, we called our original contact, who was no help at all. He said we should not have paid the driver. He also did not make good on the situation at all.
Overall, a fun night with a HUGE BUZZKILL at the beginning. I will never rent from this company again.