UCLA Health Clark Urology Center – Santa Monica

I don’t normally write many reviews but I wanted to take the time to write one for Dr. Baxter. I found the office very friendly, efficient and professional. Dr. Baxter had a wonderful manner about him and was extremely knowledgable and comforting. He answered all of my questions and really took time with me. I’ve recently had my share of seeing a few Dr’s for various reasons and I really trust this Dr. I found it a pleasurable experience and I highly recommend Dr. Baxter.

I was referred to this office by my birthing center. I called to gather information about getting my son circumcised and was greeted by a very unfriendly person who sounded like a teenager. I asked her what their procedure is for newborns and she told me they won’t tell you that until the time of the visit. Are you joking? I should bring my newborn into your office and THEN you’ll tell me how the procedure is performed? When I asked her about lead time and when I should call to make the appointment, she told me «you’re welcome to give us a call, and if we are available, we may be able to take your son as a patient.» Wow. NO THANKS. Based on the nonexistent level of professionalism and courtesy I was met with just calling your office there is no way I would visit this office!

This review is for Baxter Zachery C. MD
I made an appointment a month ago to see this doctor, yes they do make you wait a whole month to see him if you are a brand new patient. When I finally went there today I was 20 to 25 minutes late because, as I tried to explain to the front desk person, I messed up the correct address and I ended up going to a different building first. Since this is UCLA they have different locations and I went to the UCLA campus instead of the Santa Monica office. I have to say though that I arrived 30 minutes earlier to the wrong address, so in my mind I was fine. Anyways I explained that to them but they didn’t care, the front desk person was very polite and asked the doctor if he would see me but he refused. He didn’t care that I’m in pain, he didn’t care that I needed medical care, he didn’t care that they made me wait a whole month to see him, he didn’t care that I drove 20 miles to get there and spent an hour 40 minutes on the road, and he didn’t care about my explanation.
As a doctor you can’t be like that, I’m never late to any appointment, ever, and this time I was because I went to the wrong UCLA building first. If you google this doctor he has several offices one in LA, another one at the UCLA campus and the one in Santa Monica, I’m not sure if he still works at all of those locations but that was the reason why I mixed up the correct location in the first place.
So he sent me back home, in pain, refusing to see me. I have never got this situation before with any doctor. Very, very, very unprofesional and arrogant attitude. They didn’t even offer me to wait the whole day there if needed which I wouldn’t have minded ’cause I had the day off and I really needed his help, no… no…no…they told me he could see me next week, five days from today, can you believe it? Not only that but their waiting room was completely empty, so it’s not like he had dozens of patients waiting for him.
If he is so strict with his schedule that means that he won’t spend time with you as patient because he will be concern about his next appointment and he will rush to see you and get rid of you as soon as possible. I just called my primary doctor and he couldn’t believe that this «doctor» meaning «Dr. Baxter» acted this way. He is dealing with sick people in need of medical care not potatoe sacks.
So I would not recommend to anyone to see this person if I can call him a person because what kind of human being that sworn to take care of patients and their needs would act this way? Not caring and getting rid of me as if I didn’t deserve any consideration.
Let’s don’t forget that when we visit doctors 9 out 10 times they make us wait for hours at their waiting room sometimes. But when we make them wait for 2o to 25 minutes they find it offensive and not because we wanted to make them wait but because something happened that didn’t let us to be on time

This review is for Dr. Gregory Jack. He has been my father’s kidney specialist doctor for the past 2 years, and has been excellent. Dr. Jack is very kind, patient, and detailed. He consistently demonstrates his care and concern for his patients during office visits. He also operated on my father’s kidney stone last year and was excellent. in successfully carrying out the procedure, and in keeping the family informed through the whole process. I would highly recommend Dr. Jack.

This is not a encompassing review of the entire office; I’m writing specifically about Gregory Jack, MD. He’s a very competent doctor that listens to his patients. This guy is facilitating my fiancée’s recovery from an infection that could’ve killed him.
The office staff is nice and seems well run… just can’t speak for the quality of the other doctors.

I am surprised with the bad reviews because my experience here was really good. I was referred to doctor Gregory S. Jack and met him about two weeks ago and he was great. He seemed very knowledgeable and was very attentive. He listened to me, asked questions, took notes… I was actually surprised because I have had bad experiences with doctors and always feel like they rush but Dr. Jack was not like that at all. Dr Jack also asked his staff to schedule my X-​Ray within a week so that I could meet him again within two weeks. I was happy that he was trying to make sure that I would be checked as soon as possible because I am dealing with pain and didn’t want to wait a long time to have the X-​Ray done. The staff was very helpful and the nurses were sweet. I have no complaints.

Calling UCLA medical is ALWAYS frustrating! No one knows anything, everyone is rude as hell! All they know what to do is to keep transferring you to different mailboxes! I had enough of this so I am writing this review. (I have been dealing with their poor attitude for about 2 yrs.) Enough is Enough!
I scheduled my dad for a guided biopsy MRI and all I wanted to know is if his prescription is still valid/​acceptable since it was written about 4 months ago. If the prescription is too old then we would like to stop by his Doctor before heading up to LA. Simple task!
I called the UCLA Imaging, then they gave me the number to UCLA Urology so I called them, I was on hold for about 10 min before a guy with an accent finally got on the phone and he was rude as hell. I just said I had a general question about how long a prescription is accepted, there wasn’t no need for 20 question in my opinion…
Then he asked me who was performing the biopsy, when I said I didn’t know he got all bitchy about it. Why would I know that? My husband has a few imaging centers and I am sure this patients never know who is performing their services. This is supposed to be a very new procedure for the prostate so we were unable to have it done at my husband’s centers, otherwise we would’ve done it in a heartbeat instead of dealing with a bunch of morons! Hopefully my dad’s results will be negative and he will NEVER EVER have to go back there!