U-Haul

I see a lot of negative reviews for here, but my experience was nothing but wonderful. Signing up online and filling out my info in advance made the check-​in process seamless. I’m pretty sure the man who helped me at the counter was named Toni, and he was nothing but friendly as were the rest of the staff. I was also able to hire movers on the site who were helpful and well. Overall the process was seamless and made a normally stressful situation a breeze.

Tony the General Manager is helpful. However, UHaul has continued to lie to me over and over again, and not taking responsibility for their fault. When UHaul did not deliver my reservation, they blamed me for the way how I made my reservation. I was told a regional manager would contact me but I never heard from anyone. It’s truly disappointing how UHaul is running their business, however, Tony was very helpful.

omg can’t believe how bad this place is… everything about it is unbelievably horrible. unfortunately, the people who come here are the worst part. if there is any other option you have, use it! this place sucks

OK they made it all right and now I recommend them. They went out of their way to fix the situation. Good job.

Had a trailer pick up at 9am. Got there at 9am. Got to the desk around 9:45 after standing in line. Was told when I got up there my trailer was no longer $ 400, but $ 1,000. I then needed to leave the line and contact uhaul corporate. After confirming my price was correct, I went back into the line. I was then told I would only be charged $ 400. 1 week later I was charged the 400 and 1,000. Equalling $ 1,400 for a $ 400 uhaul. We needed to then call uhaul corporate to plead for a reversal of the price we weren’t supposed to be charged in the first place. Oh, for my 9am rental, I left uhaul at a sweet 11am. Because. Connecting trailers takes 2 hours.

1747 Lincoln blvd: (Above address is misleading: I dont think it exists, or is used by majority of people.) This is one near freeway, gas station,& oil change place.
…The management& workers on-​site are corrupt. I had a laborer there return truck for me
(60 mile route) and was charged 120miles. Also charged for gas (I gave him money for gas).
Of course office said they were not related; they are on the property, and I’ve seen proof that they are related. But I’ve same experience with other uhauls. Check your receipt when you return it! (mileage& gas).
I am investigating non-​uhaul trucks in the future.
Judging by the comments, this has been going on for many years. If a district attorney wants to investigate (all) uhaul overcharging, they are welcome to.

It started out as an easy sign up online. When I arrived the line was long (ish) and as ten minutes turned to twenty turned to forty-​five, my patience waned faster and faster. As I got closer to the counter, I could read a sign that said something like, «Your rental that you requested when you requested it or we pay you $ 50.» I got to the counter, the rental I requested wasn’t available. The clerk suggested some other vehicles as a replacement, but I had a very specific need and the other trucks available would not fit in my limited space. I said thank you, I’ll try another day and left. He wrote a note on my rental paperwork and stuffed it under his desk. I didn’t think twice about it, pretty much assuming I would never receive the cash on their promise. Today, it was credited in my bank account. Seriously, I was shocked and because of this, they will get my business from here on out. Thank you U-​Haul of Santa Monica.

The one star is for Tex, the angry man out front who offers to help but then starts SCREAMING at you when there just happens to be ONE flight of stairs at the condo.
Angry angry grumpy and tried to destroy the kid’s bed ‘cuz he obviously didn’t want to actually work for $ 50 an hour…
Uhaul needs to be be held responsible.

It was my first transaction with you. I heard about your professional service. However, ur personal kneeth was unprofessional he left me waiting for a long a time 95 minutes pretending that the system of credit card is out of service I have noticed that he did it for another lady manually. When I asked him to do the same thing for me he neglected me at first then when I insisted he answered me rudely I spend an other 20 minutes while he was joking with this lady
I don’t want to say it was a bad experience but it was.

If I could post zero stars I would. Uhaul should be embarrassed to call Kenneth Neal a general manager. He is condescending, rude, and unhelpful, to say the least.
We made a reservation for a 24 hour trailer rental and when they lost our reservation (even though we had email confirmation) we were offered no other options of trucks or trailers and instead were given a bad attitude and told that we as the customer were wrong.
I have never been spoken to with such disrespect. Uhaul needs to provide its managers with some serious customer service training. Awful. Avoid at all costs.

My favorite U-​Haul location by far! Large selection of trucks and vans. Friendly staff and prompt service! Thank you guys!

Quick and inexpensive. The service was almost immediate and they didn’t try to upsell you on what makes the most money: boxes and supplies. When I checked in, the service was just as fast.
An interesting point is that I noted one of the tires was worn, so I called them. They said to call the Roadside service, but it didn’t look bad enough with the 5 miles that I was about to do. But the gentleman on the phone took all the details, and they were going to look into it when I brought it back.
I didn’t notice adding on of mileage on my bill as other people have said. When I looked at the receipt online, it was exactly as the mileage that I calculated too.
I would definitely rent from them again.

If I could I would rate my experience zero stars, for the lack of knowledge and quality of customer service… The joking behavior when be charge 526 dollars, I considered to be rude… I feel mislead and taken advantage of since I was quoted 225 dollars over the phone…

Meh service gets meh reviews. Usually when you see a bunch of review… Unilocal is neverrrrrrr wrong.
I mean it’s pretty no frills easy to book online, can’t beat that. It’s mostly the mileage thing that really is terrible. I think I read some other reviews AFTER THE FACT about how they pump up the mileage and you just get stuck with paying more after you return the vehicle… yep that did actually happen, which is weird because I am pretty certain we put buffer in to make sure we wouldn’t go over our mileage allotment.
OH WELL. What else can you do. Oh and the way they get you is with their pricing which is only a few bucks more for a couple more feet of space. Just beware, cuz they measure from front to back, so the little tiny ass space above the driver seat area, yep that counts too. Not sure what you can fit in that but… oh well. There aren’t really that many choices and this is pretty much it.

This place is crazy poorly run. You’ll be propositioned by random day laborers when you drive in then struggle to find someone to help you make a rental (you’ll essentially work to give them business).

As good as it gets!
I gutted my kitchen and was in a tizzy as to how to store and put away all of my kitchen STUFF. Then I walked into the U-​Haul store and Tony solved all my problems!
I went for a couple of boxes and Tony picked out the right moving materials for me and told me to return anything I didn’t use and he would give a refund. He even turned me on to their recycling program where I got a few old used boxes for free. And prices were better than Staples! Why would anyone go anywhere else?

Gas thieves they call it Company Policy I call it stealing
I’ll go to Avon next time or anywhere else but to this thieving trap
Their system is set up to steal your gas, no reimbursement policy or in other words stealing. Brought it back full and the rude employee marked it as ¾ of a tank.
Bad customer service screw you U Haul

Everyone bashes the shit out of these guys for crappy customer service.
Everytime I have been in there, I have had GOOD customer service. Be sincerely polite and you’ll get it back.
This is crazy though: My door almost fell off during my last move. I had to hold the door closed as I drove on the 10FWY. Probably dangerous. Either way, I told them about the door when I returned the vehicle and they comped the daily rental amount.
Even though I probably could have fell out of the truck… I left satisfied.

I had to pick up a couch in Pasadena, so I made a reservation for a trailer to hook up to my boyfriend’s Chevy Blazer. This is the chain of events that transpired:
— We arrive 30 minutes early to see a MASSIVE line inside, with only one cashier on duty.
— We loudly hear one of two visible (outside) employees declare «Sorry, I’m on my break now!» to another customer who tried to get her attention.
— We get to the front of the line approximately 45 minutes later, only to be told that the one employee that can install the electrical wiring necessary to hook up the trailer is on break. Various other dissatisfied customers are huffing and puffing around us due to their own issues with the customer service
— TWO HOURS LATER, we finally drive away with a truck, which we had to rent because no one else could hook up the trailer to the Blazer. Thankfully, the individual we were buying the couch from gave us some leeway, as he originally said he would only be available in the morning.
All the while, people looked disorganized, frustrated, and just generally disgusted that they had to work on a Sunday. This was one of my worst customer service experiences in my life.

Nothing fancy… just a spot to come and pick up a rental truck to grab some hard wood flooring for us…
The lady who processed the rental wasn’t exactly the friendliest, but she was on the faster side. A bit robotic I guess? Anyway getting in and out of this place can be tough as it’s right next to the on ramp of the 10. Try to avoid it during peak hours…
I’ll keep an eye on my credit card statement, as it looks like they tend to charge your credit card multiple times by accident?