Troy Wilson – State Farm Insurance Agent

If you’re looking for customers’ service or prompt replies, AVOID this agent.
My wife has been with State Farm for over 15 years, we almost moved to a totally different insurance company because of this place. But we finally decided to change agent first and give State Farm one last chance, and it worked.
When we bought our second car we contacted Troy’s office to add it on our policy, then we waited about 2 weeks without hearing anything. We had to contact him again and finally got a quote for the added car. 2 months later we received a notice that our insurance is going $ 20 up per month ($ 240 dollars yearly increase). Trying to get a logic answer from this place was next to impossible.
Also, we found it extremely difficult to get small things updated on our policies. We went round and round via email with Jack in the office. He would ask the same questions time and again after they were answered. Obviously never took the time to actually read the correspondence which took us 3 more phone calls to get things accomplished.
At that point we decided to take our business away from State Farm completely so that they can probably be more selective when it comes to their agents in the future. However, giving them one last chance we decided to change agents and after doing some research we landed on a much better one.
Do your homework before doing business with this place.

Troy is really a great person to deal with. The thought of dealing with insurance is never fun but working with Troy has been nothing but simple. He responds quickly and gets things done at an incredibly fast pace. He does a nice job of explaining the differences in various policies and he very patiently answers any questions that I have regarding those policies. I’m really happy with Troy and his service :)

Horrible. This place is home to the worst customer service we have ever received.
If you want an insurance agent whom will consistently let you down with promises to get in touch and call you back, this is the place for you. We’ve endured 6 months of this nightmare.
Our initial car insurance 6 month policy was for around $ 650 — pretty good deal.
5 months later we were hit with a renewal bill for about $ 1700. We got in contact and ask them what went wrong — and they said it was a mistake, ignore the bill and we’ll correct it in a few weeks.
Every few weeks we’ve received another extravagant bill and they have continued to tell us to ignore them.
It has been 6 months since the first «incorrect» bill, and Troy Wilson has taken no effort to assist us in helping us get a real quote. We will be taking our business elsewhere, I just regret waiting this long.