Topspin Media

Placed an order with them that I realized immediately was incorrect. Tried to contact the immediately company to cancel but there is no way to contact other than submit an email request. By the time I heard from them they said the order was already shipped and couldn’t be cancelled. Once I receive the order, we’ll see if it was already shipped.
If I hadn’t wanted to cancel the order I would have been outraged by the ridiculous shipping costs that I didn’t notice until after I submitted payment. This was obviously my oversite as I should have taken my time.
There customer service is non-​existant and I will never be making another purchase from them. I would recommend anyone to not purchase from them.
It’s a shame they represent good artists who are trying to make a living.

Free digital download with album purchase. But it takes a computer wiz to figure out how to open the file.

Bought a DVD set from Drafthouse Films. The box set was $ 34.99. The shipping charge was $ 16.75. I should have looked a little closer. I assumed I was getting fast shipping. WRONG. Topspin is who dictates the shipping cost, although they don’t ship it. Apparently Merchmo ships it. I cannot understand how Topspin is even involved in this, but somehow they are. The reason this review is so low is: a). Topspin has ridiculous prices that equal overnight shipping but are standard 5 to 10 day, and b). you cannot contact Topspin. Just try! There isno phone number and when you try to go to the customer service or fan service page there isno contact info, no email address, nothing. I would call them criminals but I am the idiot that paid them. If you see that they are involved in a transaction you are about to do, STAY AWAY unless you want to pay way more than you should.

Topsin handled the botched Arcade Fire pre-​sale in which they promised to provide ticket pre-​sale codes with pre-​sales of the album.
They failed to do and their communications are quite poor around the issue, utter and complete amateur hour.
They’re clearly in over their heads. Avoid at all costs.

I ordered tickets about a month ago to see Umphrey’s McGee. I was very excited about the prospect of using this service since I do not like Ticketmaster.
I received a message ten days ago that my tickets had shipped. I still have not received these tickets.
I emailed them to inquire about this and they did nothing but offer to have them put in will-​call, which I am not comfortable with. I am from DC and this is in CO so I cannot wait 72 hours before to see if I get them — especially since they are clearly lost if it’s been past ten days and they were mailed.
Their customer support did nothing to help me. He was nice, but nothing was resolved. Their refund policy clearly states «if lost in transit, these can be refunded» however when I mentioned that, they denied my request.
And to top it off, they will not refund me the excessive $ 5.50 shipping charge they incurred for these to not even ship to me.
AWFUL.

Ordered an album over a month ago and it never shipped. E-​mailed them several times over the past two weeks and no one has e-​mailed me back. Guess my money disappeared!!!

Having been ripped off by these people, I would suggest caution in dealing with them. I certainly won’t be buying anything they’re charged with fulfilling.
I ordered a $ 300 limited edition box – it arrived missing the key feature of the box set, and a number of pages for the accompanying book were damaged.
They immediately agreed to replace it, but then messed me around for over three months. Slow responses to emails. No responses to emails. They finally passed me off to someone from the manufacturer of the item, but it was never actually resolved.
It’s irksome that artists who take great pride in looking after their fans trust these people.

I collect and purchase music (vinyls) shipped by topspin. I always recieve my items in a carefully packaged manner in a quick amount of time. On one occasion, however, my items ($ 550 worth of Frusciante vinyls) came in damaged; I vented to a random customer service email and they courteously helped me out with a full replacement even though some of the items were out of stock. The turnaround and follow ups from Topspin’s customer service was top notch. Much love to Linda Garcia at Topspin for hearing and helping me out.

I purchased tickets for Amanda Palmer through TopSpin.
A month later my order was still listed as pending, however several of my friends had already received their tickets.
When I emailed Topspin they informed me that only regular sales had shipped, and pre-​sales would ship later.
Then friends who ordered pre-​sales tickets stated that they had received their tickets in August.
I emailed them at the start of September. After 72 hours they replied that they had only shipped pre-​sales tickets and that regular sales were being shipped later (note that this is EXACTLY opposite what was said previously).
I emailed them to call out this conflict in their statements.
I waited 72 hours and had no reply. It wasn’t until I tweeted my issues to them and included the artist that I heard back from them.
The statement that I received this time (on Tuesday) was that they:
I’ve confirmed with my ticketing team that absolutely none of these event tickets have been shipped out, so I’m not totally convinced that your friend who ordered pre-​sale tickets received them for this event.
Note that:
— their statement is in conflict to the 2 above
— They are calling my friends and I liars.
I finally got a phone number and called them, and got voice mail. Finally they called back, and they grovelled, and said that the tickets had been mailed the previous Thursday.
So to recap:
— They lied that the pre-​sales hadn’t been sent out.
— They lied that the regular sales hadn’t been sent out.
— They lied that NO tickets for the event had been sent out.
— They called me a liar.
— I believe that they lied when they stated that they confirmed with their ticketing team.
If I’m given a choice I will never do business with Topspin Media again. I will also recommend to all artists that they avoid them.

Topspin’s mission: To provide artists the tools they need to market music directly to their fans and build successful businesses.
Kudos to them for working with Audiolife (based out of L.A.) and providing me with concert tickets to see Fleet Foxes at The Moore on May 3, 2011.
I join them in giving Ticketmaster the double fingers!