Toms

I have purchased 3 pairs of Toms because of their commitment to provide shoes to people who don’t have shoes and secondarily because they look cute and have the appearance of being comfortable. But they have no cushioning whatsoever. I developed plantar fasciitis (excruciating heel pain) wearing Toms. I have had to buy special shoes to recover from plantar faciitis caused by the Toms. I now have mostly recovered from the plantar faciitis. But any time I try to wear one of the pairs of Toms, the plantar faciitis starts all over again. So be ware!

Ordered my shoes 2÷22÷13 and as of today 3÷7÷13 they still have not arrived? Finally went online and my order says «PENDING». I never received an email or anything. Apparently they said there was some mix-​up in my account??? I just canceled the order.

I have been a TOMS fan for awhile now. But after ordering the size I always wear online and it being a whole size off, I’m officially moving on! After paying shipping and return shipping for a pair of shoes that is obviously mis sized, I can’t afford to buy them anymore! Thanks for taking my money and wasting my time TOMS!!!

Absolutely agree with the reviews about the customer service. I ordered several pairs for Christmas and they all arrived 2 sizes larger than I ordered. The invoice clearly said they could do an exchange, but then they decided they couldn’t. This meant $ 30 spent shipping back to the company — for nothing. If you want to buy a pair of Toms, ONLY buy from a store. It’s just not worth the risk, their customer service is practically non-​existent.

Did you know Tom’s forces it’s customer service staff to work on Christmas day? How does that indicate concern for people on its own payroll?

I own multiple pairs of TOMs, so this is not a review of the shoe itself.
This review is for the online TOMs store and customer service.
I recently ordered four pairs online. They arrived late. Three of them came fine, one arrived completely defective with a long toe that looked like it was designed for an elf. This would have been okay, but when I called the customer service number, they told me they MIGHT be able to exchange the shoe. You might be able to exchange something that I paid for, and you sent defective? Then, it was impossible to get someone on the phone to do the exchange. I don’t know what the busy people at TOMs customer service are dealing with (maybe other disgruntled customers due to defective shoes?) but calling them is like being on hold for the DOE. As I write this review, I have still not been able to get in touch with an actual person since the one who told me they might be able to do the exchange.
Instead of order TOMs online, I would just buy them from a store. This way, you know they won’t be defective and you don’t have to deal with the nightmare they call customer service.

I purchased 3 pair at Nordstroms, because I didnt have time to go somewhere where they were limited in color and styles. Thank goodness Nordstrom had exactly what I want in my sizes. I have the pink glitters, the silver sequins and the black sequins. The glitters I had to purchase in a size 10 and the other two pair in a size 9 ½, which is my actual size! They DO stretch, so be careful, but at least the salespersons at Nordstroms informs you as to which one stretches and which ones you have to purchase a half size larger. I love them, they are comfy. I agree with another Unilocal fanh here, THEY NEED TO HAVE MORE ARCH AND FOOT SUPPORT AND THEY WOULD BE THE BOMB​.COM SHOE OF THE YEAR! But for now, style is nice! I’m not trying to walk a mile in them though. Thank you! :)

So my friends and I came here thinking there would be an actual Tom’s store. I LOVE Tom’s, but was so super sad that we would be going to a store with tons of different variety. Unfortunately when we went, we didn’t find a store, nor was it open. Just wanted to write this review so any other people who may think this is a store would save their time! Just FYI!

Sure, I’m all about hookin’ up disadvantaged youth around the world with a pair of kicks by supporting the Tom’s army… but sadly, I think it’s time I retire my love affair with these «shoes» before I’m walking around San Francisco like a wounded war veteran.
I’ve been wearing these shoes for years, largely due to convenience, and likely due to the fact that I can find them at just about every hipster boutique I shop at. It is what it is. They’re also stylish enough for just about any setting, and if you’re rushing out of the house, nothing is easier than throwing on a pair of Tom’s and sprinting out the front door. But, that sort of ease comes with a price.
Upon going to the doctor recently for a mysterious foot malady unlike I’ve ever experienced before, I was diagnosed with Plantar Fasciitis. The likely culprit according to my doc? Wearing shoes that offer little-​to-​no arch support at all (A.K.A., my Tom’s). It’s just a notch up from walking around barefoot, so I can see how I’d develop a stress injury on my heel just from motoring around town wearing them. Ever worn these shoes in the rain? Well, let me warn you… you’re asking for a cracked skull at the slightest sign of drizzle, especially now as winter approaches. Once Mother Nature opens the waterworks and you find yourself walking on any kind of concrete surface, you’d be better off strapping a pair of banana peels to your feet, as they’d likely offer better traction during any sign of inclimate weather. After 10 – 15 near misses simply trying to walk in a straight line in the rain with my nifty pair of Tom’s this weekend (or, as my friend suggests, basically a pair of socks with soles), I finally ate shit and damn near broke my wrist falling to the wet ground below. Is it worth the trouble? I suppose if bodily harm is of no concern to you, then yes… but I ditched my last pair of slippers in San Diego and I likely won’t be rushing back to the shoe store to swoop up another pair anytime soon. I’ll just replace them with a pair of slip on Vans and call it a day.
Tom’s, if you’re listening, this isn’t an easy admission… but you’re now dead to me. Perhaps if a few design tweaks were made to improve the quality of your foot coverings (it’s hard to even call them shoes), I’d come crawling back. But until then, we’re on an indefinite time out.

You buy a pair of shoes and a pair is given to a child in need. What’s not to like?
My first pair of TOMS were the wrap boots. Ordered them online. Very comfy although I never quite mastered the wrap itself. Unless I wrapped it tight it kept falling down. And to be honest, I kinda felt like I was wearing an ace bandage. But I’m not giving up on these! Still hoping I can make them work with an outfit.
My second pair of TOMS were the special edition Brandon Boyd (Incubus) canvas shoes. Bought it at Undefeated in Silverlake. I’ve had those things for over a year now and I love them! Light, comfy, good for traveling. In fact, they’ve gone on many of my travels.
In the past year I’ve noticed that they’ve released some super cute styles and have a better variety. I’ve got my eye on this purple pair I’ve seen at Whole Foods! BTW, I’ve been to the actual TOMS Shoes office in Santa Monica and they have some styles for sale in house.
If you’ve seen any of their videos on the shoe drops they’ve done in developing countries, then you would start adding TOMS to your wardrobe. I mean, come on… if you’re gonna spend $ 50 — $ 100 on a pair of shoes you might as well spend it knowing that you just bought a pair for a cute kid whose brand new TOMS Shoes might be his very first pair of shoes.