The Santa Monica Cleaning Company

Our current cleaner just wasn’t cutting it, so I called SMC. We have a 2 floor office space, about 3,000 square feet each. Three bathrooms, two kitchens, concrete floors. Sol and Nadi did an impeccable and thorough job, and were super sweet to boot!
When it comes to price versus work done, SMC is extremely fair. These ladies got into every nook and cranny. Office spaces are basically petri dishes for germs and other sus stuff, and in all of 25 years of life I don’t think I’ve seen a space more clean. You could probably eat off the floor.
If you are looking for more of a «light cleaning», you should probably just save your money and do it yourself like a normal person.
TL;DR SMC is awesome and we will have them back again, every other week, and I hope it’s Sol and Nadi because they are so, so nice and do a great job!

Maricela is great. She is thorough, efficient, and super friendly. Giving a three-​stars because they can’t send the same person consistently.

Deysi and Maricela have been cleaning our home for several months now and always do a fantastic job! They are prompt, cheerful, and sweet to both my son and dog. They leave our bathrooms and kitchen pristine and even clean up the patio. The price is reasonable and I’m so happy to have found them!

Called them late Friday night and submitted a request online. A very nice woman (Carolina?) called me first thing Saturday with an appointment for me that very day. Maricela showed up and worked non stop for 3 hours. She was excellent, nice, and very thorough. Thank you! My place looks great! Very reasonable price!

I’ve used them twice now and each time has been such a pleasure. Rocio does an awesome job, she’s extremely efficient, super nice and I’ve actually requested her for my next future cleaning on my apartment. She’s incredibly thorough. The SMCC team themselves always ensure that their cleaners are on time, prompt and ready to get stuck in and do the job. I really appreciate their professionalism.

California Cleaning Co has been great, especially Ingrid. Ingrid is always punctual, pays attention to the details, goes above and beyond i making sure every last element is attended to, is extremely courteous and is trustworthy! I wouldn’t recommend anyone else! Your home is so important and Ingrid has made me feel great about having her back again and again!

Marcela she did a very good job, all my roommates were happy with her cleanining, she didnt waste anytime she cleaned so fast and she did the best job, next we ask for her for cleaning.
I really recommend this company

Ingrid and Elia were terrific — they totally cleaned my refrigerator and freezer in addition to the rest of the apartment.
I’ll be calling them again.

It has been so hot with the humidity that literally they saved my life. I was looking for someone to clean today as the apt. was getting worse with the heat, esp. when you don’t have AC. I called, got an answer, they were able to get someone out to me today, which none of the other cleaning companies could. The cleaning service was impeccable, bathroom all nicely vaccumed swifered, bathtub cleaned, the kitchen and the living room were great. V. happy with service rendered, will def. use again!

Santa Monica Cleaning Company was easy and effective! I had been thinking abut getting a maid for a deep clean of my apartment for a few weeks and finally decided to go for it the other day. I called up Santa Monica Cleaning Company and they said they had someone available to come over that same day.
Daisy showed up and the first impression was great — super friendly with a big smile! Three hours later and my second impression was even better! Daisy went above and beyond with her cleaning — getting all the nooks and crannies I pointed out and seeking out even more on her own! The level of cleaning was awesome, the place smelled great, and all with a smile!
Highly recommended for occasional deep cleans or weekly services — ask for Daisy!

I love this cleaning company! Booking w/​them is always so easy because both Nick and Carolina are always responsive. I’ve always had Emma as a cleaner and she does a wonderful job and is very pleasant. I would highly recommend!

I recently scheduled The Santa Monica Cleaning Company to service my company’s townhouse.
On the day of the cleaning, my coworker went to the townhouse to let the two cleaning ladies in. They spoke very little English, but my coworker was able to show them around the townhouse and let them know what was expected. My colleague made sure that the front door was unlocked and left the property.
There must have been some miscommunication between the office manager and the owner Nick (a man with a British accent) because 30 minutes later, I got a call from the owner.
«What’s the deal with the guy that came and left??» the owner shouted at me.
Yes, shouted.
He said that the cleaning ladies were locked outside of the townhouse and have not been able to work for the past hour. He further said that I was very unprofessional and that they’re going to have to reschedule because the cleaners have other locations to clean.
I tried to interrupt him to say that there must have been some misunderstanding, but he did not allow me a chance to speak. I finally told him that I didn’t have time for this and hung up the phone. I figured that I go somewhere else with our business.
A few minutes later, the office manager called me apologizing. The maids were in fact inside the town house and have been cleaning. I forget what her name was, but the office manager tried her best to appease the situation. She really tired. The two cleaners were friendly and great with the work. But needless to say, I will not seek their services again.

I have never gotten such amazing cleaning service. They are outstanding. First and foremost, the cleaning is thorough and dependable. But very importantly, the staff is so nice!!! Carolina the manager is a pleasure to deal with, and Daisy and Maricela, the two ladies that do the cleaning, are extremely attentive to detail, super helpful and with a degree of customer-​service orientation that makes my life easier and my home a dream to live in!!! I don’t know what I would do without this team and this company!

Marisala and Daisy were phenomenal.
We’ve been struggling to remove the mold in our bathroom (from a very old and clogged shower drain). They cleaned up our bathroom in no time and made it look brand new.
Lovely people and super efficient!

We love this company, they are very professional, friendly and affordable. Carolina is super nice to talk to when you need to book the cleaning staff and we always get Ingrid to clean our office and she does an excellent job. Ingrid is very meticulous and detail oriented, we really recommend her and the Santa Monica Cleaning Company if you want the job done right.

I am so happy I found Santa Monica cleaning company! We called on a Sunday morning for an emergency cleaning and they had people at our door by noon! Excellent service and excellent job!

Santa Monica Cleaning Company is absolutely amazing! We called on a thursday and wanted to get our 2 bedroom 1 bathroom apartment cleaned that friday. They were able to fit us in for a cleaning at 9 am for $ 125 that lasted 5 hours. Daisy did a phenomenal job, much better than we were expecting. She got rid of all the dust (that was our main concern), straightened up, vacuumed, washed the floors, moved all the furniture to make sure she got the dust from the hidden places, and did an amazing job in the bathroom and kitchen. She was very sweet and had a great attitude throughout the whole thing. I’ve already recommended her and this company to a friend and would highly recommend it to anyone! Our apartment has never looked so good, we will definitely be using this company again.

I used this company one time and was impressed with their professionalism. Good communication, turned up earlier, great attitude! Magaly has great personality! She loves her job and doing it 200%, very smily and hardworking! She cleaned my oven, fridge, every single corner of the apartment. I am very picky as i usually clean my apartment by myself but she really can make a big difference. 3 hours and i was shocked with the job she has done! Gonna book her again next week. They use good equipment and professional vacuum. I forget to check what kind of products she used but i gonna have a look next time.

We came back from a LONG season of traveling over the holidays and really wanted our 2 bedroom, 2 bath clean asap. This is the first place we called and they quoted us $ 150 for 2 people for 3 hours. Not too bad considering I needed someone ASAP and usually pay $ 100 for 1 person for 6 hours. They didn’t arrive on time, they arrived early! Definitely pleased with that. The two women didn’t speak fluent english but we were able to communicate just fine. They brought their own cleaning supplies which is fine by me since everyone has their own style.
By the time their 3 hours was up, they had done everything! Floors, bathrooms, beds made, vacuumed, cleaned the stove, fridge, sink, and dusted all surfaces. Our place looked great.
What they could have done better: Could have cleaned the windows, wiped the doors (they were visibly gross), taken out all the trash (they left some behind) and helped with the laundry more, and use eco-​friendly cleaning solutions as they advertise. Also, I was charged for a 2 bedroom but they didn’t even clean the other bedroom.
When I had made the appointment I asked if they would be able to help and she said they would but it seemed like they were more into the cleaning than laundry.
All in all, pretty good service. I would use them again if I needed someone in a pinch.

Bottom line: FALSE ADVERTISING & a rude owner who shouted at us.
On Santa Monica Cleaning Company’s website, they state they exclusively use Ecover brand green cleaning products. The 2 cleaning staff showed up 30 minutes late with no green cleaning products. The only cleaning products they had were Windex, Dawn, and a mystery product in an unlabeled bottle.
We called the owner to inform him of the problem and cancel the cleaning. Nick (the owner with an British accent) became panicked, interrupted me, raised his voice and shouted at both myself and my staff. I remained calm and explained to him that advertising green cleaning on his website while using conventional cleaning products was false advertising, which is illegal. Nick replied that green cleaning products are a «fantasy» and asked if we wanted him to go to Whole Foods to buy green cleaning products. There was no use in arguing with Nick’s nonsense, so I remained calm and politely ended the call.
We were appalled at Nick’s behavior. He could’ve responded by apologizing, but instead chose to insult us and argue with us. This is one of the worse customer service experiences we have ever had. In addition to this Unilocal review, we filed a complaint with the Better Business Bureau.