Susan H Tritt, MD

Dr. Susan Tritt retired and sold her practice to another Obgyn in the Santa Monica area. The office did not send a courtesy letter or any other announcement to the patients. They simply transfered all the files to the new doctor who is male. Personally, I prefer a female as obgyn. I only found out when I called to get a routine check up and was told by a rude receptionist that she had retired. She did not even give me the name of the new doctor, just a phone number and told me «this is where your medical records are.

Apparently Dr. Tritt has retired! And her office didn’t feel the need to let any of her patients know… our files were transferred to another doctor’s office without us knowing (and it is a male rather than a female, which is kind of a big distinction when it comes to an ob/​gyn)… I’m not sure why they didn’t just transfer them to her female partner in the same office… and the only way you find out is when you need something and Dr. Tritt is no longer there, and the office can no longer help you… Booo!
I really liked Dr. Tritt and even recommended her to several friends, but this kind of service is very disappointing.

Susan Tritt has been my GYn for 18 years. She is extremely knowlegable and caring. I am a psychotherapist and I recommend her to my patients. She is one of the best doctors I have ever had

Rude. No bedside manner. Mean. Don’t bother

I also need to put my 2 cents in here. I’ve been seeing Dr. Tritt for many years and I really do feel she is an excellent doctor. She is so thorough and will actually give you so much medical information your head will be spinning. I like that she will go over everything you want to know. I’ve never gone to a doctor that takes the time to speak to the patient one on one and cares. I think getting informed is where it counts and I like no nonsense and straightforward, but attentive. That’s her!

I wanted to throw in my two cents after I went looking for her phone number to refer a few co-​workers to Dr. Tritt’s office and seeing the negative reviews!
My experience:
*You don’t have to wait a month for an appt
*Cheap, plentiful meter parking
*Helpful staff
*Knowledgeable, understanding doc
*minimal wait time/​uncrowded waiting room
I see that most of the complaints come from billing issues which I’ve had all of zero in my two visits, and the staff was extremely helpful in getting my BC taken care of, even going as far as calling in a prescription AND faxing in an order to my mail order pharmacy ASAP so I didn’t have to stress about being pill-​less.
I’ve also had some seriously frustrating stress/​migraine migraine issues that my sucky neurologist couldn’t alleviate after a year of tests and med pushing. Dr. Tritt suggested two yoga studios close by that specialized in a type of yoga for peeps like me. Yay! So on top of being super cool with my life choices (no kids plz) and answering my lady questions she was open to helping with my poor broken noggin!

Lack of care and professionalism
Please be cautious — the most DISAPPOINTING Dr. Care experience, extremely UPROFESSIONAL and LACK OF Customer Service across all staff.
I waited for 1.5 hours as a new patient and only after I complained Dr. Tritt came explaining that they thought my appointment was 45 min later than it was!
I was overbilled and I called to clarify that the person in billing told me «you don’t know what you are talking about». He cut me off when I started explaining why I was calling. I was told to speak with Jen Carpel in the office. I did not get a chance to say much. Once I said I was calling about my bill, she immediately concluded I did not understand my insurance. When I started to speak, she told me «WHATEVER!».
In HealthCARE we deserve to deal with Humans who at least pretend they CARE!

My visit to Dr. Tritt turned out to be the worst experience I’ve ever had with a doctor and the office staff. If you’re searching for a new doctor, keep looking, don’t stop here. Don’t even consider seeing the other Doctor in the office, Dr. Verma Nandini. They both share the same incompetent, unprofessional staff.
My experience began pleasantly, I made an appointment and was able to get in right away even though I was a new patient.
But now I know why: good doctors are harder to get into because they have so many loyal patients who are willing to wait as long as it takes. Bad doctors are available to accept anybody, because all their previous patients have been scared away.
I found the front office staff to be rude and condescending. The woman who works at the window was probably employed by the military before she started working for Susan. She was cold and procedural. Didn’t make any effort to make me feel welcome or give me the impression that I would be taken care of. It was just an exchange of information, well, I gave information, she didn’t have any response to my questions, and then instructed me to take a seat.
While I was waiting for my name to be called, another woman in the waiting room asked how I liked the office and the doctor. I said I was new, first time and she responded with the same.
After waiting a half hour after my appointment time, for which I arrived 15 minutes early, I was lead back into a dark office where the nurse went through the usual weight/​blood pressure/​urine sample routine. One of the first things I noticed was that the whole office seemed run down and unclean. I actually didn’t want to touch things in the bathroom, something I’ve never experience in medical facility before.
Then I was lead back into the exam room where I waited another half hour for the doctor. My whole experience with her felt rushed. I like to ask a lot of questions and she answered all of them, except she used a lot of medical jargon as though she were speaking with another medical professional. I felt like she just wanted to do her job and get me out of there so she could finish her day. She wasn’t interested in establishing a long term patient-​doctor relationship. By the end of the appointment, I was glad to leave.
It wasn’t until a few weeks later that my bad appointment turned to worse, I received a bill. It wasn’t just any bill, it was a bill for over $ 800 worth of charges! I knew something was wrong so I contacted my insurance company. My insurance company went over the bill with me, they had already processed the claim and paid their portion. As it turns out, the doctor took it upon herself to order a ridiculous number of lab charges that she hadn’t even discussed with me! She ordered things I’ve never heard of, or ever received for a well woman exam in my 14 years of exams!
I contacted their office several times to find out what the charges were for and why they were ordered. The first time I called I was given a phone number and told to call the billing department. I called them, they directed me back to the doctor’s office. I was told someone would call me back. Of course the never did. I called again and spoke to someone who said they would «talk to the doctor» and call me back.
After months of trying to get the issue resolved, and my questions answered, I was given an explanation by a third party. Some doctors, especially those whose patients have insurance, will use a patient as a human ATM machine. They order unnecessary tests and perform unnecessary service in order to get paid. It is my opinion that Dr. Tritt is this kind of doctor. She is everything wrong with health care today. If you’re considering this doctor, save yourself a lot of hassle and seek a more honest and reputable doctor.

Dr. Tritt came highly recommended by my primary care physician, so I decided to call her office and make an appointment for a routine checkup. Then, that’s when the nightmare starts…
The staff was awfully rude… unbelievable. She first asked what provider do I have, I explained to her that there’s no provider since the company my husband works for is self-​insured but basically I can pick any doctors on the Blue Cross PPO Network. The staff doesn’t even understand what self-​insured means and how it works but she refused to listen. (You would think she has at least some knowledge of self-​insured plan but I can tell she is clueless.) She went on and said it’s the doctor’s policy not to accept any patients with a self-​insured plan.
Since Dr. Tritt was highly recommended so I wasn’t about to give up. I tried to explain to the staff that it just works like a normal PPO or HMO plan and I can give her my info. and she can call the administrator to verify the info. She then said I can’t give the info. to her over the phone and I will need to fax a copy of my insur. card to her. (Can anyone believe that? What if I am a really old patient who doesn’t even know what fax machine is or how it works… Plus, who uses an actual fax machine, e-​fax perhaps?) I told her a fax machine isn’t accessible so I asked whether I can make an appointment and come in with the information so she can call to verify «right then and there.» She flat out said no and she would not call «right then and there.» That’s do it.
So I have never got to see Dr. Tritt, thanks to her «wonderful» staff. No matter how good Dr. Tritt is, I will never visit her office ever since I don’t want to deal with her staff with «great» attitude. A doctor’s office is just like a business and I am a paying customer, I do not need to pay someone and receive bad service. Who would???

Dr. Tritt is very sincere and knowledgeable. I had a horrible, undiagnosable issue several years ago that was finally resolved by a superstar-​researcher-​published kind of doctor in Boston — I had to write an essay describing my sad situation just to get an appointment, and appointments had to be made six months in advance. When I moved to LA, I was pleasantly surprised to discover that Dr. Tritt knew all about my rare problem, and I didn’t have to write an essay to see her.
During the exam, she chats constantly, which makes the exam more comfortable. Also, the office is pleasant and the staff is helpful about prescription refills and other concerns.
The naked wait feels long at times, but I think that’s because Dr. Tritt is thorough in answering patients’ questions.

I went to see her for a terrible pap smear result and she referred me out saying that based on my paperwork, I would need a cone biopsy. She refused to even do the colposcopy ordered by my primary care doctor who RECOMMENDED this awful woman. I could not get in to anyone she referred so I went to someone else of my own choosing. I then told her who I went to see and she condemned him saying not to go to him but I received her message too late. My secondary results were questionable and I wanted to seek out Dr. Tritt for a second opinion but when I called, her staff said they relayed the message to her but that she would not consent to call me back because I was not a patient (she hadn’t started a file on me because of that earlier cursory glance of my paperwork). I said that’s what I wanted… to become a patient of hers and to seek a second opinion. However the woman at the front desk said no, that she referred me out and would not see me. I said is she accepting new patients (knowing the answer was yes) and the woman said yes. I said that I’d like to make an appointment and again the woman said no, that she referred me out and that I could not seek a second opinion from her. I was essentially BARRED from seeing a doctor who I had never caused a problem with because I had never really seen her before other than to have her glance at my paperwork and give me a diagnosis based on that. It’s insane.

I’ve been going to Dr. Tritt for a couple years now (you know, for those girly checkups), and I love love love her!
Her office is small and intimate, but in a nice courtyard building along Wilshire Blvd. Parking is provided in the back, but not validated, so I always find meter parking, which kind of puts you at pressure. Making a quick appointment is not easy, though — for regular patients like me, I call at least 3 weeks in advance.
When you walk in, the all-​female staff (I haven’t seen a dude in there yet) is very friendly and takes care of you right away. The nurses take blood samples pretty painlessly and quickly, and they make sure to read your chart before asking you questions.
Now for the awkward part — the table with the stirrups. We all dread sitting there in paper-​towel clothing waiting for our hoo-ha’s to be scrutinized. Dr. Tritt makes puts you at ease the minute she walks in and there are NO awkward silences. None! She actually remembers past conversations we’ve had and has a general sense of my ‘activities’ to know what type of information she should tell me. She’s great with filling prescriptions and sending it right over to my pharmacist, and gives me samples, too! And I’ve never had any trouble with insurance or records.
I love coming here. It beats my uncomfortable experience w/​my HMO obgyn Korean male doctor. What the hell was I thinking with that one! Go to Dr. Tritt. I highly recommend!