Stray Poodle Media

Stray Poodle Media has an unresolved complaint on the BBB. Also be aware that this company has a new venture, Glass Media Lab.
Read Excerpts Below:
In any situation where the client was unhappy with the product and received it late, much less 7 months after the initial contracting and 4 months after an agreed deadline, the expectation would be that the client would receive a refund.
Excuses for her delays were «I forgot,» «I was on vacation» (she vacationed multiple times over the 7 – 8 months) and «I had writers block.» On the phone she even said «I ****** around, I admit it.
I gave her a few extra weeks to come through with the copy and then followed up late October at which point she sent me something general and vague that did not reflect my specific requests — after which she admitted she lost the notes on my project. So she wrote the information generally, without consulting my specific wishes and needs (without the notes).
I had to find time to spend hours revising the bio she had sent me because what she describes a «good product» was more or less rough drafts without focus and with extensive grammatical errors — I have three witnesses to this fact, who also helped me revise.
Business Response
The email this was sent to, the street address listed, the website listed, and the phone number listed all are unrelated and unconnected to both Stray Poodle Media and the person listed in the complaint (****).
Consumer Response
(The consumer indicated he/​she DID NOT accept the response from the business.)
This is untrue. This is the information provided by Stray Poodle Media (****) to me. It is in her Email signature and she contacted me by phone and by E-​mail to discuss the complaint, to which I told her she needed to contact the Bureau. I can provide screenshots of her request to remove the complaint from the Bureau for consideration of a refund. She both received and acknowledged the complaint and is now claiming that she did not so as to avoid coming to a resolution– which adds further weight to my claim.
The consumer backed up all statements with E-​mail screenshots.
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