Spokes N’ Stuff

My boyfriend and I rented two mountain bikes from here. Within five minutes of riding, the chain broke off my boyfriends bike. We immediately brought it back which was a 10 – 15 min walk. They refused to give a refund claiming that we could have taken the chain off ourselves. The employees were very uncooperative and when we wanted to leave they refused to give my boyfriends drivers license back. Eventually, after 20 minutes, they did give give the id back and agreed to a refund. Overall extremely poor customer service and quality of equipment.

My girlfriend and I just rented bikes from Spokes and Stuff and had a terrible experience. After about five minutes, the chain fell off my bike. We then spent about 20 minutes walking back (the contract said to bring the bike back immediately if anything stops working), and Spokes and Stuff refused to give us a refund. One of the guys accused me of intentionally removing the chain just to get a refund. Nothing in the contract gave them the right do so, by the way. There were no disclaimers of warranties. Worse yet, they refused to give me back my Drivers License unless I agreed to accept all charges.
Finally, after we called the police and waited about 20 – 25 minutes, one of the guys working there agreed to give me back my DL and void the charge, but that really should have happened immediately. TBD whether they actually void it. They haven’t done so yet, so I may have to call the credit card company.
This ranks among the top 5 worst customer service experiences I have ever had.

The bike was descent just make sure that you don’t go even a minute over and hour or they will charge you because they will charge you for two.

Cool place. About $ 20 to rent a bike for the whole day. They don’t hold onto your credit card anymore, but instead put a $ 50 hold on it in case you take off with the bike or whatever.
Anyways, had fun– will be back.

Friendly staff, standard rates for area. Bikes were a bit care-​worn — especially compared to other bike rental shops’ inventories that we passed during the course of the afternoon. We rented 1 tandem & 2 hybrids for 2 hours: $ 60. Tandem pedals were out of sync, making «take off» more challenging than it should have been. Will probably try another shop next time.

Their rates are the best on the beach so when we got there around noon we weren’t surprised that they didn’t have many bikes left. They were very patient with our questions and concerned that we get the best bikes for our different sizes. They explained everything, the deposit, how the bike trail and restrooms work, etc. Everything was exactly as they said. The bikes may not have looked like much but they worked really well.
Our group returned separately and they were very gracious and polite to all of us. Again they politely explained the charge process. Very professional. An enjoyable, low key process. I’d highly recommend them.

If you’re walking along the beach, you’ll easily find a ton of places to rent bicycles but I was determined to ride a pink or mint beach cruiser with a basket & bell so we kept walking until we found something to my liking. And who can complain about walking on the beautiful beaches of Santa Monica?
I entertained the thought of tandem biking (how romantic! haha) but realized how dangerous this could be, so off to find my pink beach cruiser! We looked at a place or two before finding the beach cruisers here and even though the bikes here are a bit older, I didn’t mind too much because the guys here were so nice and accommodating plus what they had would suffice. I asked if they had a beach cruiser in pink and I ended up getting a pink and white one. We had about 3 guys helping us out and each were so nice. They adjusted the seat for me 3 times so that it wouldn’t be so high and were nice enough to help us take a photo at the end.
You rent by the hour and they’re very easygoing guys. All they ask is for you to give them a credit card to hold and that you don’t ride in the sand/​water. Easy enough. The bikes were not brand new, but in good enough condition, albeit a little squeaky. Nonetheless, they were safe and good enough for our leisurely biking on flat beach lands. You can also rent surfboards, segways, go karts, etc here as well as buy used bikes — all for fair prices at a prime location (right behind the Loew’s hotel, very close to the Pier).
I wish they had more options and newer bikes, but I was overall pleased with the bikes we had and the great service. I definitely can’t wait to do it again!

I’m shocked at the other reviews. I actually purchased a used bike from this location and my experience has been terrific. I take it back there if there are issues and and tune-​ups on the day a mechanic is available. Edwin has been friendly and accommodating on each occasion.

Ugh. We didn’t rent a bike here, but we did stop in to the snack bar to get a bottle of water. The good news was that it was $ 1.50 (I expected to be bent over and given a good wailing on the price considering it’s right on the boardwalk). The bad news was that the chick working the snack stand had attitude for daaayyyys. I gave her a $ 20 and she looked at it like I was handing her a fresh cat turd. After a lengthy exhale that would make Napoleon Dynamite proud, she was all, «What, you don’t have anything smaller?» and I said no (why would I be paying for a $ 1.50 water with a $ 20 if I had something smaller??) and she goes, «Fine» and snatched it out of my hand with the facial expression of Kristen Stewart sucking on a lemon. Yeah, have a nice day to you too.

Do not go to this bike rental place. The people who work here have horrible attitudes and are extremely rude. For example, my father asked which bikes are the most comfortable to cruise around on and the guy said, «all bikes are easy to ride» in a very rude way. When we returned the bikes we were in a hurry because we didn’t want to get charged another hour so we rolled them across the sand for about 10 feet and when we got back to the bike shop the guy said, «clean it yourself because i’m not gonna do it.» The bikes were also not comfortable and really old. Stay away!