Serenity Surgical Recovery

It would be hard to find a better surgical recovery center anywhere in the world. The level of care and concern of EVERY member of the staff was truly exceptional. The transition from surgery to recovery happened seamlessly. Before I even realized I had arrived Lynn, a wonderful nurse, took control to make sure my healing process would be as painless and complete as possible. Every time I rang for help, which I did often, there was one or two kind nurses in my room in seconds. I don’t remember all their names (Lynn, Anna, Carlotta, Tanesha, Codie are some but certainly not all), but each nurse did her job with a bit of love.
The food was very good. I stayed 2 ½ days — just the perfect amount of time.
They were great to my husband too.
No hospital can come close to the care given at Serenity.

It’s been a month and more than I week and I have not forgotten Denise, who was an incredible nurse. I really loved her. She was so caring and wonderful.
Thank you Denise for the TLC and for the great care. The night shift at serenity was amazing! So many great caregivers.
I was a serious chatterbox while I was jacked up on my meds and you were all so kind and sweet. Denise is the perfect nurse! The office manager/​administrator was also lovely as well as their driver Angel. She truly was an angel. Thank you!
This would have been a five star, but I had to take a star off for the day shift charge nurse. She seemed a bit miserable and grumpy. I’m pretty sure her name started with an L. Anyway. It was a great experience overall.

At first I was against going to a after care facility and didn’t think it was necessary but my doctor insisted and boy oh boy am I happy I did! The staff at Serenity was amazing –very attentive and so sweet! I highly recommend Serenity! During my overnight stay I developed a problem on the cornea of my left eye– they immediately called the doctor, got a prescription and had me healed by morning! I can’t imagine going through that experience at home — I would have bee at the ER… Everything about Serenity made it worth it… and yes, its not cheap but it’s worth having a totally attentive and devoted staff take care of you after a surgery. I wish I could remember all the names of the day and evening staff as I’d love to shout out a huge Thank You to all!

I recovered here and I didn’t want to leave. It was more reasonably priced than the Beverly Hills options and the staff was friendly enthusiastic and kind. I loved the smoothies and the bed will be missed! They happen to be connected to a medical center so if anything goes wrong you’re in the right place!

Wow. The four seasons for recovery center. After my having my surgery I was lucky to come here instead of staying at a hospital. The fist plus is they pick you in a personal car from the surgery center. The minute you arrive you are greeted with a smile and a hello.
The rooms are like suites at a hotel that was a big plus. You have desk with plenty of chairs for your visitors. If you are person who does not like hospitals and want a real recovery center don’t even think twice.
The nurses really work as a team here with first class customer service. I was blown away how nice the nurses are and really pay attention to details. You can’t ask for better run facility from A to Z.
If you ever need outpatient surgery or recovery from any kind surgery no questions you must give this place a stay. As I never been a fan any hospital food. This place a full menu from A to Z. I tried the food it was good as a restaurant.
Hands down the best facility in town. I would not stay anyplace else. No wonder they are booked solid 7 days a week. I like to thank every single staff member here for the best care I ever got.

I stayed at Serenity earlier this month after I had my «mommy makeover»… WORTH EVERY PENNY! The staff was amazing. I was in a great deal of discomfort the first 24 hours after my procedures, However Lynn and staff took excellent care of me, making sure I was comfortable, eating, ect. I had originally booked 2 nights and decided to stay an additional night the morning I was to Check out. I knew I was in great hands and didn’t want to leave! I had a standard room, it was very spacious, cozy, clean with a bathroom. I couldn’t shower, due to the procedures, the nurses were so sweet, gave me a much needed sponge bath and even washed & blow dried my hair. I ate well around the clock. I can’t believe I even considered going home after such procedures. My PS was absolutely right in suggesting I stay at a care center. I have two small children, so I wouldn’t have gotten much rest. It’s was pricey but like I said worth every penny. If you are considering surgery and your doctor suggests you stay overnight at a center, I highly recommend Serenity. Thank you Lynn and staff for everything!!!

Stayed one night at Serenity at the suggestion of my surgeon. I should’ve stayed two nights, but I didn’t really budget for it. They did a great job taking care of me. No matter what time of night I needed their assistance from potty trips to getting up to walk, to a fruit smoothie, they were there. The facility was clean, comfortable and quiet.
My only criticism is I wasn’t told that my doctor ordered three pain shots to be administered if necessary, I was only aware of one but I had to pay for all three. If I had known, I would’ve opted to get the meds (I needed them). Other than that, I really enjoyed my stay. They even chauffeured me over to my post op appointment the next day. I’m glad I took my doctors advice and stayed at serenity for the first night post-​op. It really put my mind and my husbands mind at ease knowing I was in good hands for that first crucial night. I don’t even want to think about how things would’ve gone if I would’ve just gone home like I wanted to. If I ever have another procedure I would definitely stay at serenity. I would just make sure to budget for two-​three nights

My dr suggested I stay at Serenity for at least 2 days post-​op (extensive surgery including multiple hernia repairs and tummy tuck) and I am very glad I did! In fact, I stayed 3 nights.
I cannot imagine how I would’ve been able to recover at home, without 24hr care the first few nights? The rooms are private, staff is responsive and professional, food was very good. Best part for me was the fully adjustable Temperpedic bed – a lifesaver! Soft and comfy linens too. :)
For the most part I thought everyone was great and extremely kind, professional and helpful at Serenity. The nursing aides, especially, were my lifesavers. As with anywhere you can have someone who you just don’t «gel» with and I did have one of those instances.
My daytime nurse, Vanessa. She was stiff and formal almost to a point of being robotic, and I often felt like I was doing things incorrectly: walking with a walker, «lift your head», incentive spirometer «you’re doing it wrong and you might as well not do it,» «why isn’t your pain medicine working?» WHAT??? THE… F — ???
Honestly, in my condition I could barely talk on day 1 and I could have used someone a little kinder and more nurturing./people skills. She was not strong enough to get my legs and body out of bed without help, but she tried anyway one night and «dropped» me back into bed. I’m sure my bloodcurdling screams could be heard for miles… unbelievable death pain, felt like I broke in half! Other nurses came to her aid (my aid?) and I heard one nurse say: «you have neighbors.» I don’t even know what to say about that…
Overall, I highly recommend Serenity for well-​provided and safe surgery aftercare. I am so glad I went and I would go again in a split second! I did not find it to be exorbitantly expensive with 24hr professional care, private room, all meals, drinks, snacks… it’s kind of a good deal and provides such great peace of mind!
As with anything, there’s always a chance that you won’t have a positive experience with something or someone and I totally get that! …PLUS, post-​op is a highly emotional time, you are recovering from major surgery, usually elective or cosmetic, people are human and complicated… It was extremely upsetting that I found my nurse to be lacking kindness, empathy, sympathy… but I survived and I guess that was her job, too.
Lots of POSITIVES!!!
A big thank you to my nurses AIDES! I can’t remember all your names but you guys are the best! Thank you, thank you, thank you from the bottom of my heart.
Also, thank you to my night nurse HEATHER who took great care of me, entertained me, talked with me and to me, not AT ME, and basically rocked it! Strong, smart and funny… perfect mix.
The food and beverages! Excellent and healthy.
The BED, PILLOWS and LINENS… the best!
I know this is long and I hope people find it helpful given the other reviews of 10+++ Stars to «I wish I could give negative Stars»… I did tons of research before I selected #1) my surgeon and surgeries, #2) my aftercare facility. I read anything and everything there was to read. Serenity’s Unilocal and Yahoo reviews confused me and maybe I’ve shed some light on how there can be vast differences in peoples’ experience at Serenity.

My Doctors recommended an after care facility for initial recovery as I travelled alone again. This was my second stay at Serenity. Top marks for their I give kind, caring and very compassionate care from EVERY one involved from pick up through stay and return trip back to physicians office. Absolutely anything that was needed was freely offered. Yummy soothies help with sore throat from intubation and excellent Grilled Salmon for lunch capped a really nice recuperative stay. Thank you so much to ALL of the staff and nurses for really helping with my spirits!
Elaine

I stayed at Serenity two nights post surgery, and it was fantastic. The nurses and aides were sweet and helpful. The chef made a sincere effort to accommodate my special diet. The facility felt clean and very comfortable, like a nice hotel. It was worth every penny. Seriously.

I’m writing this review on behalf of my mother. I was hoping to hear that she had a pleasant stay here after picking her up from The doctor today but no, it was not pleasant at all.
This was a required stay after surgery.
My mom has dry eyes. After an intense surgery her eyes were very dry and hurting, she had a hard time opening them and asked the American (white lady– my mom does not remember her name) if she had any eye drops. The lady said no, they don’t have eye drops.
Oh really? Well, a second nurse came (asian) in to check up on her and my mom asked the same thing, the nurse was happily able to help by bringing back some eye drops.
While cleaning the area where the surgery was performed. The white nurse didn’t even look at my mother or the area where she was cleaning. She was looking at the TV instead. Bitch, how can you see where you’re cleaning?
Male guy brought food to my mom. Was nice and informed her about not drinking with a straw because she wouldn’t be able to breathe.
An Asian Pilipino nurse also informed her about not drinking with a straw and would just bring her juice in a cup.
But somehow the white nurse just comes in and puts straws in all her cups.
My mom called for a nurse during the night. 3 calls and 25 mins later. One nurse shows up. Are you serious?
While moving my mom to the bed, one dark skinned nurse didn’t even bother to help lift up her legs and stood there while my mom was struggling. When another nurse saw that, she helped instead.
If you don’t like what you do, maybe you should take a career change. Don’t be a nurse if you have no desire to want to help people.
I hate to say this, but maybe some nurses at serenity are just racist.
Only the Asian nurses helped my mom. I wish I knew their names so I could thank them and send them something.
Place is clean
Food is ok
They make good smoothies
It’s 850 per night in a standard room but if the ambulance picks you up and brings you to serenity, you’ll get a bill of $ 250 from them.
I have also stayed here before, but my experience was much better than this.

Absolutely love this place. After my surgery, my Dr. thought it best I stay at Serenity to help recover. This place was amazing. Not only were the nurses very nice, gentle and attentive, but the food was great and the rooms were very very nice. My husband and two children came to visit me and they were very kind to my family. They offered them drinks and snacks. My kids loved going there to see me.
I would recommend Serenity to anyone who needs a little help to recover after surgery.

This place is AMAZING! It was like a nice hotel with nurses. The beds and bedding were so comfortable, I didn’t want to leave! The nurses here are so kind and gentle. The great service started from the moment I was picked up post surgery. The driver was so compassionate and very careful buckling me in as to not disturb my surgical wounds. My every need was catered to, from a constant supply of water, to bringing me fresh ice packs every hour till I went to sleep (without even having to ask) and the prompt delivery of delicious meals. They filled my prescriptions that were ordered by my doctor so that was one less thing to deal with after I got home. I didn’t get a chance to use the shower because I was only there 1 night, but it was large and private. If I could do it all over again, I would have stayed 2 nights. Worth every penny.

This was one of the most disappointing experiences I have had in a long time. They picked me up from the surgery center, helped me into a very comfortable bed, and for a moment I felt like a queen and thought I was going to be taken care of better than my mother ever did!
The dr’s instructions were ice every 45 mins and pain meds every 4 hours. I found myself using the call button every 45 mins to remind my nurse to «ice me» and every 4 hours to remind my nurse to bring me my pain meds. It was RIDICULOUS! For the money I spent I could have gone home and hired a private nurse. When I asked why I had to remind them every time, they simply responded, «Oh, you want ice? Sure!» I felt like I was on being punked! I was going to stay an extra night but certainly decided against it as there would be NO reason to pay them only so I can remind them about the dr’s orders.
Go home and hire a private nurse, that wI’ll be money better spent and you will be better taken care of!

Can you rate this place 10 stars??? I, too, had a procedure done by Dr. David Stoker. I was brought to Serenity for aftercare — too bad it was only for one day. I was so well taken care of. The staff was more than just caring and knowledgeable. I really hated leaving. If there’s a way to schedule a two-​week vacation. .…It was more than perfect. Thank you, Serenity, and thank you, Dr. Stoker.

I scheduled a long and complicated cosmetic surgery with Dr. David Stoker and then was sent to Serenity for a little over two days. Knowing this was going to happen, I decided to visit Serenity the day before my surgery for a quick little tour. Upon arrival, they were so polite and kind. They answered all my questions and it really eased my anxiety about what was going to happen the next day. From the moment I arrived (what I can remember) until the minute I left, I was treated like a queen. All of the nurses were so kind and patient. A part of my recovery was to get up for walks often. They were so patient with me, wrapped me up in a super comfortable robe, and made sure I stayed safe. I also really appreciated that they all came at the same time to my room to complete their vitals, etc. It wasn’t one person coming in and then, right as I was falling asleep, another person was arriving. It’s so important to rest and it’s exactly what they allowed me to do. If I did use the call button though, they were right there to assist. I also really appreciated that they had a true appreciation for Dr. Stoker. They all had such kind words about him. All in all, they simply went above and beyond for me. I am actually looking forward to my next stay!
Here are a few things to consider when choosing Serenity:
~ very nice staff and clean! Fully equip and able to respond to emergencies, if needed.
~ read their website and feel free to ask questions before your stay
~ as stated on their site, there could be additional fees for equipment/​meds. For example, I had my pain meds with me and I did not have any further complications but IF I would have, they would have contacted Dr. Stoker and could have administered additional needs. Also, I opted to have the compression/​massage boots to keep blood clots from forming. This was an additional $ 100 for the whole stay, not per night. Again, this was my choice and was discussed with my Dr. before my stay.
~ Their menu was so good. After being on a special diet pre-​surgery, it was nice to have good food during recovery. I would categorize it as «high-​end comfort food»; great food but easy on spices, etc as most people in recovery don’t want to shock their bodies with to much spice, etc.
~ and one last thought… if you were to stay in a hospital for days, consider the cost you would be charged, probably have to have a roommate, and also be among other sick folks. If you have the option to stay at an aftercare facility verses a hospital, this is a fantastic option and probably actually cheaper and cleaner than a hospital stay.

If I could give negative stars, I would.
So many complaints:
Because I follow a special diet for medical reasons, I called ahead and asked to have some menu items held for me, since the kitchen would be closed by the time I arrived. This call was ignored, the food not held for me.
They told me the cost was $ 850 on two different occasions. I spoke first with a male and the next time with a female reservation person. Neither told me about the $ 100 extra for «massage boots,» which seemed totally useless, plus a separate charge for medication. I was told the cost was $ 850 (with shared shower), but the cost was significantly more than I was told.
I did get an adequate snack when I arrived, but I was perplexed and annoyed that I had paid over $ 900 and they could not bother to set aside the menu items I had pre-​requested.
The night I arrived, they asked for my breakfast order. We settled on eggs and a banana. I asked for breakfast at 6:30, when I woke up. They told me that breakfast would be there in half an hour. It finally arrived an hour later — the egg portion, at least — and they were barely warm, cold on the edges. Where had they been sitting all this time? And though multiple staff promised the banana was «on the way,» it never arrived. Cold eggs which had obviously been sitting for a while before I received them were all I got.
The staff and I had a dispute about my pain meds — my pain was not being controlled, even though I had told my surgeon that I have issues with pain control after surgery — so the decision was made to let me go early, between 9 and 10 a.m., so I could deal with my pain issues at home. Fine with me. I had a roomful of 3 – 4 nurse/​staff type people in my room when this decision was made. One of them said, «Get your stuff together and you can go,» and everyone left the room.
No one helped me gather my stuff, no one helped me get dressed. I was left completely alone with no assistance whatsoever. That seemed pretty odd, since I was just hours post-​surgery and this is supposed to be a great place to recover.
I put my stuff together and began to dress. I sat down on an upholstered chair to put on my pants, and when I got up there was a SIGNIFICANT pool of fresh blood where I had sat. I got freaked out by this puddle of blood, and called out, «Can someone help me, it’s sort of an emergency!
A staff person stuck her head in, I showed her the blood, and she said, «Oh, don’t worry, someone will clean that up. It happens all the time. Somehow I got some more people to come into my room, and again 3 – 4 staff people were in my room because I was making kind of an issue about the pool of blood on the chair — the thing is, it had come from ME — I WAS CLEARLY BLEEDING.
When 3 – 4 staffers were in the room, I actually had to say, «Is there maybe a nurse here who can help me get cleaned up, because I am very obviously bleeding. (I could not have just put on my pants, because they would have instantly been covered with blood, and it would have made an awful mess.
Once I came out and asked for the help of a nurse (it is unclear what the roles of all the people there are), one of the women separated from the pack and helped me get cleaned up and gave me a pad, etc., to catch the blood that was flowing out of me at quite a high rate.
When I left, the rather large pool of blood on the upholstered chair was still sitting there. Which i disgusting. They made no move to put a towel on it to soak up the blood, and the chair was upholstered in fabric. I don’t like to think of what that chair has experienced.
Then the ride back to my doctor’s office. An older gentleman drove me from Santa Monica back to Beverly Hills to see my doctor. I asked him for help getting my stuff from the car to the 4^th floor of the building. He refused to do this because he said there was no where to park. I pointed to a parking space about 12 feet away and told him I would give him $ 10 if he helped me with my two shopping bags. After I offered to pay him, he reluctantly agreed and helped me with my shopping bags.
All in all, I was EXTREMELY DISSATISFIED with the level of service, compasssion, and anything else you could think of in reference to going to a high-​end recovery center for nearly $ 1000 per day. I did not choose this place, my surgeon uses this place. It was AWFUL on so many levels.

What an amazing experience! I had an abdominoplasty, breast reduction with mastopexy and liposuction. I planned to stay only one night. I ended up staying three nights. Needless to say these are all very painful surgeries. The staff is in constant contact with your doctor so they can get instant approval to give you whatever medication you need to keep you out of pain and comfortable.
The nurses and staff are ANGELS! So responsive and professional. Never act as though anything is a «big deal» or that you are bothering them. Always warm and caring.
The room was beautiful and comfortable. I’m so happy that I was cared for and about at the Serenity! From my first contact with Kelly when I made my reservation, to Vickie the nurse who was there when I arrived to the owner himself, Norman, who came to my room to see if I was doing well under their care, I just can’t say enough about my wonderful experience. I wish I could remember all the names of these great caregivers .
If you’re looking for a great aftercare facility – look no more – this is it!
Sharon C.

I had double jaw surgery 5 days ago and I stayed at the serenity for 1 night
The stuff were so lovely and helpful. They took care of me like if I were their son, especially that lady I won’t forget her name. Amanda
I really wished if I could have stayed more nights because they are the best. I didn’t feel that good when I went home. Because they dedicate theirselves to take care of me and at home I couldn’t get that much of cares since I live with my younger brother

As an experienced nurse myself and a busy mother of 5, my stay at Serenity following my neck surgery has been absolutely amazing! I usually am on the opposite end of the spectrum as a surgical nurse so I know the ins and outs of providing quality care to patients when they need it most. I have been treated extraordinarily by all staff and cannot rave enough about their service. My fiancé stayed with me at Serenity and they made us both feel so welcome and made sure to let us both know that he is a guest and has no need to worry with providing my post operative care because they’re more than happy to care for both of our every needs. I would highly recommend Serenity to anyone recovering from surgery because it allows you to truly rest and recover and takes that burden of care providing off of your family. Thank you to all the staff for the amazing care you provided me!