Santa Monica Pet Medical Center

SMPM treats us so well anytime we go in for a visit. Dr Yuen is our vet, and he is amazing! He is always great at putting her at ease with his calm manner while he treats her. When something does pop up with our dog, and we can’t figure it out, we can always get an appointment with Dr Yuen either that day or the next 24 hours. For a doctor’s office, I really like them!

Santa Monica Pet Medical Center is the only place where I will bring my pets. They are friendly and knowledgable, and really go the extra mile to make sure you stay informed and know what is going on with your furry friends.

This has been an difficult, expensive and stressful week but honestly when something is actually wrong with your pet you want answers, compassion, and doctors that know what they are doing. I came in on Monday because my 2 and half year old Portuguese Water Dog was lethargic, had diarrhea and not himself and after running the obvious tests, keeping him on IV’s and Hospitalizing him during the day and letting him spend the nights with us… Dr. P was able to diagnose Bentley with the rare Addison’s disease on Wednesday morning. She was off on Wednesday but called in to check on Bentley. We worked with Dr. Yuen who gave us the news and he was really knowledgable and followed up with an email on next steps. So far, everyone has been kind and helpful. I know there are costs involved and yes they have been upfront about it all. I understand it’s part of the process. I’m trusting the process which worked for us because without doing her do diligence and not just dismissing this as him just eating someone in the garbage or having a urinary tract infection and digging deeper and running the necessary tests Bentley, might not be with us right now.

The doctors and staff are truly committed and knowledgeable. I have been coming here on and off for 8 years. The Dr. was truly understanding of my pets special needs and was gentle in handling him. Additionally traveling with an animal can be difficult and tricky. Their in-​house traveling pet advisor «Karen L.» is a gem and I can’t express how much I appreciate her help and service’s. I’ve utilized her twice and couldn’t be happier.
This is a great veterinarian, the only downside I can think of is the hospitals parking lot which is rather small and parking spots can be tight & tough to get into, but this should be expected in Santa Monica.

Okay, I have been coming into the center for over 1 year and always thought of this place more interested in MONEY over MATTER. no negotiation, firm prices and no flexibility under any circumstances. That’s okay, I still kept coming back out of convenience and for the Vet who knew Coco well, with all her issues, eyes, ears, thyroids etc.
I passed by yesterday (Sat Mar5) for a quick purchase of a popular ear cleanser Epi-​Otic. .now the receptionist felt the need to read Coco’s entire file on the computer, observe closely (in case I am abusing a drug.). minutes later, she told me the ear cleanser requires a prescription. I told her I buy it at many other VET’s WITHOUT A PRESCRIPTION, it’s an EAR CLEANSER containing no chemicals or harmful ingredients, NO CAN DO, have to go thru a Vet.
Then I asked if a Vet Tech can perform a simple ear cleansing, which I was told can be done at any time, with a small fee, without an appointment, if a Tech was available. NO CAN DO, the receptionist has to again look into the Vet’s schedule on the computer and see if there was one available. She also mentioned that it’s not that simple, a Vet would have to EVALUATE her ears first, then determine if cleaning would be appropriate. No quote was given despite being reassured by me that it is just a simple cleaning 6 – 10 $ fee… more waiting. REALLY ???
All she had to do, was get up from the chair she was firmly sitting on and go to the back and simply ask to see if there was a Vet available (OR CALL THE BACK BY INTERCOM)
I came in a few weeks ago, and that;s what another receptionist did. got a tech from the back and was taken into the room, shown how to clean my dog’ ears. in and out, no hassle for a client who comes in a LOT, especially recently for other issues.
I have decided to leave this clinic for another one, more accommodating and financially flexible with MORE MATURE STAFF. I guess a PERFECT VET CLINIC is hard to find, however there has been too many issues to deal with at SMPMC.
FOR SMPMC OWNERS !!!
I have been reading the few negative reviews. one thing in common is the lack of REFILL.// FOLLOW-​UP actions, FRONT OFFICE STAFF ETIQUETTE AND OVER PRICING.
ANY BALANCE BETWEEN PROFIT AND COMPASSIONATE CARE. Just a thought :)

First time coming in, and it was fantastic. I’ve been to vets where the vet man handled my cat. Dr. Yuan treated her like she was his own! Also, he didn’t recommend a whole bunch of expensive blood tests and X-​rays right off the bat, like other vets had. Willing to explore simple options first. The prices were reasonable as well. A+

I adore this office and their staff! I had to take my almost 1-​year old cat here, and it was the first time I had to take him to a vet, so we were both very nervous! The ladies in reception made the experience a breeze, starting with booking the appointment and explaining what I would need to bring in etc. FYI, it’s upfront payment only! This worked out great for me, but if you have pet insurance you can get a copy of the services done so you can send it in for possible reimbursement. Dr. Mary Isaacs was very knowledgable and helpful. She offered a list of multiple antihistamines for me to try with my cat (he had an allergic reaction), and offered a few things to try to prevent allergic reactions in the future. I received copies of everything as well as a card and magnet with contact info. I even got a follow up call later in the week from Dr. Isaacs!
Me and my kitty are so grateful:)

I want to update my past reviews because I think it’s important to note positive changes. I just had my dog’s annual exam the other day, and there’s a noticeable change in the process at SMPMC: everything is just smoother, quicker, easier. It feels like there’s an invisible process going on behind the scenes that makes everything hum along just like it’s supposed to. I’m so happy to see things have gotten better. My issue wasn’t with the doctors (they’re all pretty great) — just with how often things had gone wrong with other parts of the practice like prescription refills, that sort of thing. It seems like they’ve fixed whatever was broken, and I’m relieved and happy to be able to write this review. Keep it up!

We had an emergency situation where my min pin ate something bad from the compost pile yesterday. She threw up last night so we walked in this morning and were seen by our vet within the hour. My pup ended up having 2 fractured ribs and our vet even called a specialist to make sure surgery isn’t needed. Even though they don’t submit claims for you they did save a copy of a claim for me so they were able to print it out so I walked out with a copy of it ready to be submitted.

We showed up on a Sunday with our very sick dog. They promptly took us and had a technician examine him. Dr. Mary Isaacs was called in and she was very kind, compassionate and took care of our pooch. Everyone was nice, the facility was clean and we really appreciated how communicative Dr. Isaacs and the staff were. They referred us to Access as our baby was very sick and needed to be hospitalized. Dr. Isaacs called us every day to check up on our dog. I highly recommend Santa Monica Pet Medical Center!

It’s been a year since I moved to LA and found PMC. I’ve seen Dr. Madden most of the times. My dog had many issues throughout the year, one involved a critical surgery after he started vomiting blood. Dr. Madden did the surgery and saved Milo.
Also, he always has been very helpful following up with Milo’s issues. I moved out from SM and tried a couple of different vets in my area that provided unsuccessful solutions for Milo, so I went back to PMC.
That’s definitely the place I trust the most for now, where I can get peace of mind knowing I can count on them and in particular with Dr. Madden.

Update! They BANNED us for complaining about the bill. And probably for my Unilocal review. Amazing. Fair complaint — $ 500 to treat an infected toenail. I only found this out because their treatment didn’t work and they are refusing to see my dog for a follow up! Amazing! Also, a heads up that despite a complete failure of the anti-​biotics, foot soak, and wearing a cone for 3+ weeks, they give you no break on a second visit. We’re blown away!

Some time in March I wrote the following: «Great doctors, but, the prices are ridiculous. They over charge for everything but, regular checkups and shots. Simple things like teeth cleaning are ridiculous. Love the doctors but won’t be going back.»
Now I have to confess I hated to leave Dr. George so I brought my cat there again. I had a «free fecal exam» from a while ago. They offered it if you «liked» their Facebook page. I didn’t need it until now. I bring in the fecal sample and the promotion was no longer valid. Really? I didn’t see an expiration date on the promotion. And, it’s the 2^nd time they didn’t honor a promotion. The first time was for flea medication when they ran out of the extra vials that were offered with the promotion. This I bought with them telling me they would get it to me in a couple days. AFTER I had bought it I came back and they said «oops» what was really true was that once it ran out you didn’t get the deal.
This review is nothing against the people who work there or the doctors. They are wonderful. It’s the new ownership who is ruining this place, and putting the lovely staff consistently in a bad position.
Wish I didn’t love Dr. George so much…

I am happy to have found a good vet for my dog. I just needed some shots and flea meds, but I also wanted to establish a relationship in case something comes up. This place is nice and clean, has a small parking lot outside and I thought that the people working there were great. I would recommend this place.

My coworker recommended Santa Monica Pet Medical Center (specifically Dr. Yuan) for my Yorkshire Terrier and we are so happy we have somewhere we can feel comfortable bringing our dog. Not only did Dr. Yuan exceed our expectations but so did Dr. Isaacs and the office manager Karen.
We saw Dr. Yuan for an annual exam as well as surgical work (spay, tooth extractions and cleaning) last Fall. Before we decided on the procedures Dr. Yuan answered all our questions/​concerns and made sure we understood what was going to happen during and the steps for aftercare. Because we had a lot of things taken care of at one time, Dr. Yuan was able to provide me with updates through-​out the day to keep me in the loop which kept me calm and less anxious (as this was her first time under anesthesia). She came out wonderful and for that alone they deserve 5 stars.
Yesterday, my yorkie was bit by another dog & the second we realized she had a wound we called into Pet Medical Center. They were able to squeeze us into their schedule with Dr. Isaacs. Dr. Isaacs was very informative about the wound and what needed to be done to prevent further issues. She made me feel comfort in knowing that my dog will be ok. Further, Karen the office manager was able to mitigate the situation with the other dog’s owner. She was so patient with our situation and made sure that everything was handled. Karen, you are a life savior and I am eternally grateful for the time and energy you spent today for us.

Long over due review as I have been loyal to this clinic for almost a decade!
Administrative staff: attentive, supportive, most will remember your name, and they will try to solve your issues before having you wait for a doctor. Robin is at the helm and she’s informative, offers personalized service, and has s great sense of humor.
The DVM: Dr. Yuan has been my cats doc since they were kittens. I have 3 cats, all of whom adore this clinic. Then especially love the techs that remember my cats and their little quirks, making us feel like family. Rest assured, everyone here is really wonderful and will fill in easily if your regular vet is unavailable. For us, Dr. Yuan is a class act: his bed side manner is approachable, empathetic, and he takes him time to answer all my questions. My review spans beyond 5 stars due to his exemplary treatment of my recently diagnosed, diabetic cat. He helped us through a very rough transition. It took a few months to find the right insulin dose for my cat. To say this time was overwhelming, is an understatement. Dr. Yuan made himself available week after week via phone for every glucose reading we had, always offering support and the needed encouragement to trek on, when most times the stress of it made me question whether my cat and I could endure it all. Now on the perfect amount of insulin, my girl Costanza is back to being a princess, and keeping me on my toes.
*This is a clinic you can rely on. They treat you like family. Their advice is honest, their prices, though costly at times, are worth every bit the excellent care and treatment. 5 stars all the way!*

Always very happy with the service I receive here, at Pet Medical Center, from the front desk with Robyn and Melissa to Dr. Hernandez. Dr. H is not only super professional and friendly, Pepe and Freddie love her!!!

Santa Monica Pet Medical Center has always taken amazing care of my animals I find the ladies and gentleman behind the front desk to be friendly and courteous. I have been with Dr. George for more than 15 years. From the beginning of my pets lives (puppies/​kittens) to at the end of their life Dr. George has been there with me and has always been nothing short of kind, informative and compassionate! He loves each and everyone of his clients both the ones with fur and the winds without!
I would recommend SMPMC to anyone!

Friendly people and knowledge about my pet problem.
Was a busy day but, I was really happy to go there.
It was my first time going to the clinic but, from now on this is Sunspot (my dog) clinic.

I have been taking my pets here for over 15 years but it’s not the same now. I took my 12 year old lab in because he could barely walk from arthritis. I thought it was time to put him down. After a +$ 500 exam they offered to amputate his leg! He’s 12. That’s very old for a lab. I said no and they prescribed tramadol for his pain. The drug is amazing and 3 months later he is doing very well EXCEPT they only prescribe 10 days at a time and forget to call in a refill. I called them Monday and they said they would call it in that day. He ran out of meds today Thursday (NY day) and they are closed but never bothered to call it in. Dogs should not be made to suffer. There is no excuse.
I gave them 3 days because they are slow to service accounts like «refills». It used to be a great place but it has changed. I’m looking for a new vet.