National Mail Box Center

dont drop off boxes here, they get stolen! not hard to see why — there are two doors for access — one to a quiet parking lot and one to a busy street. when i walked in the lady was in the bathroom for a good 2 – 3 minutes with doors open and no one inside. they leave boxes to be shipped out in the open with doors open. my $ 200 shoes got stolen and when i called her she just said «we dont track packages»

Been cutomer for over 10 years they are alittle on the expensive side but at least they did’nt loose my packge. Now with the regular guy gone and non caring new personel. My package was placed in another mail box. May have to find new place… :-(Update to come

Easy access parking at meters on Olympic. Fast service and well-​priced. I sell a lot of eBay stuff and always ship from here. Employees are no-​nonsense and efficient. Love it!

I actually like this place and for good reason. They allow you to drop off USPS, UPS and FEDEX packages until 6PM so I don’t have to drive to downtown Santa Monica fight traffic to get to the main Fedex hub where service is not great.
I live close by so it’s very convenient for my EBay business. I also pack all my items at home and print labels online so I never have to ask any questions and that is the way you should do it. I’m always direct and clear with the lady who runs this place which is how you need to be. She is a no nonsense type which is actually hard to find these days of entitlement and flaky people.

Update: I’ve decided to raise their star rating to «A-​OK.» After a different visit during a non-​peak time, I was able to appreciate the personnel’s method in managing the mail center. I’m predicting that it’s going to be one of those enduring type of love stories that will blossom slowly. Give me time… I will get there.
I can understand why Unilocalers have been giving this mail center a low rating because the service can be unfavorable during peak times. There seems to be only one person managing the center whenever I stop by or call, so it’s best that you’re prepared to give straight answers… otherwise you might get a discerning stare-​down from the staff. I get it, I get it… I’m holding up the line if I ask too many questions, but is the guilt necessary?
Overall, inventory of boxes are plentiful and gets the job done.

Read all the negative reviews and was nervous, but decided to go anyway because of its location. I’ve been here twice now to mail packages, and both times service was quick, and I got all my questions answered

Unfortunately everything they say about the woman at the front desk is true — she’s incredibly rude. I walked into the store and asked where I can find the UPS drop-​off. She didn’t even look up and ignored me. When I continued to stand there, she flippantly points to some corner of the store. No signs saying it was the UPS drop-​off, there’s no way anyone would know.
I would never come here to get anything done, only to drop-​off packages. Just be prepared to be treated rudely when you walk in…

***UPDATE: Turns out the horrible woman who works there is the manager, and the owner of the place apparently lives out of the country. That’s why they can act as rude as they want.
THE WORST PLACE EVER!!! YOU’LL HAVE BETTER LUCK AT THE POST OFFICE!
I honestly wish I could give this place «0» stars. They claim to be an authorized FedEx Ship Center but they don’t have any FedEx supplies. On top of that, the people who work here are SOOOOOOOOO rude that it should be illegal for this place to be open.
I went in there today to ship a cell phone. I asked the guy if they had any FedEx boxes or envelopes. He says, «No, you have to go to FedEx/Kinko’s.» I said, «Then how are you a FedEx Authorized Shipping Center?» He says, «We only take drop-​offs.» Problem #1. Now I’m standing there and he has offered me no other solution but to leave and go find a FedEx. Problem #2. So I say, «I have this phone and want to send by FedEx, what do you have here that can help me?» He tells me I can ship in a padded envelope, which by some miracle they have.
Ok, as I’m reaching over to get the envelope I see him walking out and telling his co-​worker that he’s leaving and that someone left a message for her. This woman, Angela I later find out, walks over and doesn’t even acknowledge my presence at the counter. Problem #3. She just goes for the phone and starts making her phone call. After not reaching the other party, she finally turns her attention to me. I ask her for a FedEx label and some bubble wrap. She says, «All we have is this large bubble wrap.» I say, «That’s all you have? I just need the small kind and only a tiny bit of it.» She says, «That’s it.» So I say, «Man, this is the worst mailing place. Y’all don’t have the necessary supplies.» Instead of saying, «I’m sorry you’re frustrated. But I’m happy to help you,» she says super rudely, «Look all around. Look at all the supplies we have.» Problem #4. And by the way, they don’t really have the proper supplies — it’s the bare minimum to call yourself a shipping center. Problem #5.
I was like, «But you don’t have what most people need. And why are you being so rude to me?» She said rudely, «I’m not being rude. I’m trying to help you but you don’t want to pay for anything (which I NEVER once said that I wasn’t willing to pay for supplies).» I said, «I’m a customer and you’re talking to me this way.» She then replied (get ready for this one), «I don’t see a customer in front of me.» WHO SAYS THAT TO A CUSTOMER??? Problems #6−100.
I am so disgusted and offended by the way this woman spoke to me that I had to write this review to warn people. I am unclear how any sane person could give this place 5 stars but I guess if you’re just dropping off then it’s probably fine. DO NOT GO TO THIS PLACE IF YOU NEED ACTUAL HELP MAILING SOMETHING AND YOU PREFER BEING SPOKEN TO LIKE A CUSTOMER!!!

DO NOT GO HERE EVER! TERRIBLE CUSTOMER SERVICE. I tried to give this place the benefit of the doubt in hopes that they were a victim of bad Unilocal ratings. The woman barked at me to drop my boxes off in the corner. She wouldn’t touch them, provide complimentary tape, smile or even
make eye contact. She had no problem acknowledging the customers that walked in after me and happily notarized their paperwork. NO WONDER THEY WERE SO EMPTY. I DONT SEE DON’T SEE THIS PLACE STATING IN BUSINESS FOR MUCH LONGER!

I drop off prepaid mail here almost everyday. The clerks are usually very nice and don’t hesitate sharing tape once in a while. When I can’t purchase postage online, I don’t mind buying it here even if it’s a few cents more.

These folks are a great, no-​nonsense shop. Free parking in rear is a bonus. I go here from time to time to avoid the lines at the post office and it’s always speedy. Also want to add that the woman working there has never been unfriendly to me, she’s just a serious person who seems to be an «all-​business» type. If you want a smile, this place is not for you but if you want good simple service I have not been disappointed.

I’m very sorry to say but all of the reviews are right about the woman working at this center. I am not someone who even writes reviews and I dislike saying bad things about people because hey, they might be having a bad day. But I have gone to this center a couple of times because of how close it is to me and every single time, the lady working is very unfriendly and uncaring. I don’t expect anyone to throw me a parade when I send a letter but I really would like not to be talked to like I spat in your cereal that morning. I have had to awkwardly stand there while she had a tense angry exchange with another person and that wasn’t the first time.
If you don’t want your day to be ruined, I suggest trying to find a nicer, less expensive, and more friendly postal service.

Absolutely dreadful. Same experience as many of the below reviews. The woman has consistently been rude the few times I’ve spoken to her and every coworker of mine has said the same thing. She clearly does not care one bit about customer service. The last visit was the last straw, as i can no longer justify the proximity over quality of service. I dropped a box off here with a priority mail label to be shipped. It was placed with all other outgoing mail. I called the following day, seeing it was not in the system to make sure the package went out. The man who answered said «i’m sure it was picked up. You’d have to talk to the mail carrier.» I gave it a few days thinking perhaps it was just slow getting through the system. 5 business days later, and it is still un-​trackable through USPS, and her response when asked in person about how to verify if the package was in fact shipped was essentially «we don’t keep track of that.» I have no way of knowing if it is simply lost within the USPS system somewhere or stolen from the location like others mentioned below. She just treated it as if it is not her problem and quickly dismissed me for the next person in line. Clearly not a secure location from which to ship. If you have other options, absolutely go elsewhere.

I’d give less if it were an option. DO NOT take your cell phone return boxes to this location. They steal them and the phone never makes it to the carrier. This happened to a co-​worker as well. You get stuck with a $ 600 charge, and they could care less.

Couldn’t agree more with what everyone else is saying. The woman who works here is extremely rude, unfriendly and unhelpful. I’ve gone here several times because I live nearby and every time I’ve had a negative experience. Whenever I’ve had questions about shipping options and pricing, she’s barked curt responses at me like I’m an idiot for not knowing the answer. I’ll probably never go back. Happy to take my business elsewhere.

Yep, way way way overpriced. I have no idea where they come up with these numbers. I shipped one tiny item standard delivery and they charged $ 18.

overpriced!
lady not very friendly either.
Why is this place still in business?

A great resource. They offer notary services as well as never complaining if you have a package you just need to drop off for UPS or FedEx. Very nice that they provide this as I know other places that might charge. The main woman who is there is very kind and nice.

This place is awful. They’re rude and expensive.
I came in to overnight FedEx two Mother’s Day cards to San Diego, and the lady charged me $ 50. I was on the phone when I was paying, so it was my fault for not paying attention to the price. I checked the receipt an hour later, and immediately went back to get a refund. $ 50 for two cards?!? That didn’t make sense.
When I asked why it was $ 50 to send two cards, she said it was because of the weight. Two cards weigh less than 3 oz. Then, she said it was because of the overnight shipping to San Diego county. I said that was way too expensive, and asked if she could refund my credit card and put the amount on my company’s FedEx account. She said that wasn’t possible because the item had already been shipped.
I looked over and saw a big bin with FedEx packages behind the counter. I asked if I could double check those packages to make sure mine got sent out, and she said no. She proceeded to tell me she was sure it had already been picked up.
She was very rude and called out «NEXT!» to the customer behind me.
I got back to my office and checked the tracking number online to make sure the package was shipped. IT DID NOT GET PICKED UP.

If you can find another place, do skip this one. The lady working here
Is unfriendly. Stamps cost more and when I want to send a package Through regular mail she says she cannot do it. So even though Santa Monica mailbox on broadway is a bit farther, it’s worth it. Stamps are at regular price and she takes any business. :)))