Lorin Shoes

Love coming in to Lorin. Great buyers purchasing shoes for LA local tastes. More importantly, amazing customer service: Five stars go out to Vanessa, who, several years ago when I first came into the store with my mom and spent half my savings on crazy Jeffrey Campbells (Lorin had Jeffreys before Jeffreys were mainstream), gave a lasting impression of fun, generous energy. So happy to run into her again today, when I bought two more pairs of badass man sneakers. Lorin is a gem. Vanessa is a gem. There is nothing left to say. Go there now and feel good about your spending.

I made a stop at Lorin today. I saw some shoes of my interest, but left empty handed. It was somewhat disappointing that they didn’t have a pair of shoes I liked in the color I wanted. I’d only truly recommend this place If your looking for boots.

Amazing store! Love the service and the great prices offered. I’m always willing to go back, it’s the only store I trust. Always has the brands in looking for!

hello Unilocalers! long time user, first time contributor. i am writing this review because like most i use Unilocal to determine where i shop, buy food and most everything else!
i will not waste your time but will get right to the point.
**avoid shopping at this store. there are plenty of other good spots on the promenade.
**they will not refund your money, only store credit is offered. they will not refund my money or give me a date when the boots will arrive.
the boots i ordered cost approx 450 dollars.
decent enough selection, although you will find the same things at any other store in the promenade.
**it has taken 2 months and counting to order frye boots. i can buy the same boots at nordstroms down the street.
the boots i picked out were 100 dollars less than the ones originally ordered. they wanted to give me store credit?
hopefully this is taken accurately. nice people, just a bad business.

My boyfriend and I are about to go on vacation and he needed rainbow sandals. I was told lorin shoe store had them and it’s perfect because it’s only a couple blocks from home. I’m giving Lorin 5 stars because not only did they have a great selection in shoes and sandals, the customer service was beyond excellent. I didn’t get her name, but a lady with long light brown hair was more than helpful with getting my boyfriend the correct size, was super friendly and it just really put a smile on both of our faces how cheerful she was. I’m so used to people working in retail having a bad attitude and not being very helpful and it was a breath of fresh air coming here and not having to deal with any of that. We will definitely be coming back.

I had a great experience at this store. Customer service was great, and they had a vast selection of shoes. I bought some Birkenstock’s that I wanted at this store, and they were actually a really good price, because I compared them to Amazon prices. However, I wish that I would’ve known that there are no returns, only refunds. It’s not that I want to return the shoes, but it’s just the fact of the matter that I can’t return the shoes in case something does goes wrong with them. Had I known about this no return policy, I likely would’ve waited for the birk’s to be in stock at Nordstrom’s, and get them from there.

Such an incredible shopping experience. We came in only to Browse, Vanessa assisted us, and even offered a discount! Its tough to find customer service like this these days! She was totally Genuine and an absolute sweet heart! So glad we came in that day!
I will be returning shortly for that second pair of boots!

I was having pain in the ball of my foot. I ordered some soft sole Birkenstocks from these guys. There were delays, mostly Birkenstock’s fault, but they worked hard to make everything right and make sure I was a happy customer including meeting me in the alley so I would not have to park and drag my sleeping newborn in and letting me return a pair that hurt my feet and order a less expensive pair with no issues. Overall I was very pleased and feel they took very good care of me.

I came in for an impulse shoe purchase over the weekend and I’m SO glad I did. Priscilla was incredibly helpful and patient — she helped me find the right size and fit (apparently, Birkenstocks are notoriously oversized) and brought out a bunch of options. This place is not at all what you’d expect from a promenade store. They have a great selection and reasonable prices and the staff can’t be beat.

Definitely one of my favorite shoe stores in Santa Monica, they have many different brands that you don’t find just anywhere! The vibe in there is very fun and welcoming, and they always have good music on! Kim helped me the last time I was there, she brought me out multiple pairs of shoes that she thought I might like and was always happy to bring another size if it didn’t work out! I ended up leaving with toms and Sam Edelmans! I highly recommend!

Vanessa was extremely helpful and kind! I walked out the door with four pairs of shoes that I love! Great selection of quality shoes, boots, sandals and flip-​flops. And again, the customer service was above and beyond, thanks Vanessa!

I absolutely love this place. I’m a Santa Monica native and have been coming here for years. My dad is a bit of a particular customer and the employees here always have my dad leaving with a smile on his face. He always leaves satisfied and happy with his purchase. He often even buys his work shoes here too (he works at the Getty) and they last him forever!
Many tourists visit the store especially this time of year (spring into summer) so it gets a bit crowded given we’re in the magical place called LA, but even so they are always welcoming and warming. I like doing my research and things you wouldn’t just know off the bat they seem to know as well when it comes to sizing in different brands.
What I like best is how kind they are. And honest! If something looks weird and I feel it looks off I’ve turned to the manager and she’d tell me the truth and has steered me in the right direction away from regretting a purchase. I love this store!
Will be going in soon for two new pairs soon ;)
Also Vanessa is super sweet! Ask for her! My dad loves her too! It doesn’t hurt that he named me the exact same name!

I had a great customer service experience at this store about two weeks ago, I had an equal exchange for my adorable fringe Minnetonka moccasin boots and the manager Vanessa was so delightful and exceptionally helpful! I love the shoe selection and definitely felt taken cared of by Vanessa and the other girl that day. Will definitely be making this store my go to shoe store.

I LOVE VANESSA!!! Being a «big» girl (I wear an 11!) I usually get discouraged in shoe stores. Vanessa came flying out of the back with a pair of shoes when I asked a gent what the largest size was in that particular shoe (that did fit in a 10!) and told me to at least try. Then she saw me eyeing another pair that she didn’t have in my size and suggested another (that I bought!). She wasn’t pushy and even said that they don’t work on commission, which means that aren’t there to make you buy shoes you don’t want. I live in SD, but will definitely be back. Thank you girl!

I can’t think of any reason why anyone would have anything bad to say about this place. They have excellent customer service and an incredible selection of shoe brands and styles that are hard to find any other place. Their prices are really good too.
I guess people are complaining about their return policy, but they are a small business and probably don’t have the power like a corporation like Nordstroms to take every return at every customers whim. I just honestly think that they are the best and I’m happy that I can support a local store.

Love these guys. maybe 8 spectacular experiences buying great shoes from Frye Carmen’s to Havianas. The staff knows their stuff and couldn’t be more helpful.
If you want to rick n’ roll this is the place.

Lorin Shoes’ customer service is great when you’re spending your money, but TERRIBLE otherwise. I read the reviews about problems with this store, but thought it wouldn’t happen to me because I’ve never had a problem with shoes before. I bought a pair of expensive black leather boots there in June 2014 and when I wore them once they ripped open in this odd triangle shape right in the front — it looked like maybe they had been accidentally cut by a box cutter. I’ve never seen anything like it. I called the store immediately to ask about exchanging them for another pair of the same shoes in the same size. Here’s what happened:
— I talked to Chelsea on 6÷19÷14 and told her what happened to the shoe. She told me they didn’t have them in my size right now but that she will order them and call me when they arrive, which should be soon. She said at that point I can bring the shoes I bought in with my bank statement and they will exchange them. I put the shoes in the box with a copy of the bank statement and waited.
— I never heard back from Chelsea so I called again on 7÷9÷14 and talked to Kim. I also told her about the problem with the shoe. She said she can see the order in the system but the shoes haven’t arrived because they are on back-​order. She said she will call me when they are shipped out and when they arrive at the store. She confirmed that I can return the shoes with the bank statement when the new pair arrive.
— I never heard back from Kim so I called again at the end of July and talked with another female employee. She said she couldn’t tell if the order is in the system or when the shoes will arrive but that she would talk to the «buyer» and him call me back.
— No one returned that phone call so I called again on 8÷22÷14 and talked to Liz. She said she would talk to the buyer and call me back today. I received a return voice mail from her (so excited someone finally followed up!) saying the shoes are still on back order and they are supposed to come out with more for the new season later in August or in the beginning of September. She said she will call me when they arrive.
It’s now January 2015 and I never heard back from anyone. The boots were expensive and I was only able to wear them once. I finally gave in and got them patched up at a shoe service store, but of course the leather will always look patched up. Such a huge disappointment. Make the right choice and BUY YOUR SHOES AT ANOTHER STORE!!!

Can’t complain too much about this place.
Since I’ve worked retail, the first thing I do is check out the exchange/​return policy-​better yet, if there IS one-​& I take it from there. I noticed a lot of people seemed miffed about this; ask if you don’t see a sign, it will save you a lot of bulls*** later on, I promise. I learned my lesson a long time ago. Not every store is like the Gap or Nordstrom (thank God in some ways for that).
Most of the staff is pretty helpful, and if they didn’t have your size stocked, they offered to order it/​check stock, as they should. This smaller shop also has a pretty cool kids section for the young bucks.
I was looking for a particular boot that Lorin supposedly carried-​which they did-​but they didn’t have it in my size. I said I’d let them know if I wanted them ordered but continued to look around to see what else they had to offer. In doing so, I found another pair I liked, same brand but slightly different style. This DID come in my size, and she knocked off 10% or so off since it wasn’t the initial one I came in for. Worked for me.
Haven’t been back since because it’s not exactly close for me anymore, but it’s worth a stop if you’re in the area and are considering an important part of your wardrobe (shoes!).

I like the shoes here… just not the customer service. They will try as hard as they can to get you to buy the shoes… they will even lie about giving you a «discount» or what products they use on their shoes… I had asked what type of protectant spray they use on their frye shoes… they told me frye. I asked to see what kind of spray they had used on the shoes… it was johnson and johnson? I think based off of just that, I should not have bought the shoes. Lucky them, I liked the shoes a lot. In retrospect, I should have called the sales rep on it, but I didn’t.
When they told me I was getting a discount, I should have realized that they were also lying about that as well. The shoe I ended up buying was actually cheaper than the original pair I was looking at. The sales rep probably didn’t know that I had looked at both shoes beforehand.
I am going to search out another store that sells similar shoes with HONEST customer service… this is ridiculous because the store is on 3^rd street promenade… You would think they would be better at customer service since they cater to tourists (which I happen not to be).

Anytime I ever get a compliment on my shoes, they are shoes I bought here at lorin.
I discovered this place when I was about 14 years old getting really into punk rock and my dad bought me my first pair of classic doc martens. They still sell those here! Along with all sorts of brands i know and love, and some I never would have heard of otherwise
Great customer service, and Johnny is so personable and no one ever tries to push sales on you. He remembers me every time I stop by and is always happy to help.