Kitson

I like coming here for quite gifts as well as my favorite, funny tees. I use to shop at the Melrose one before but this one has more to choose from. I don’t think anyone comes out of here without something cute or funny. And the customer service is great.

It’s a fun store for ridiculous gifts, but my one star review was for the customer service. As I was checking out last night, after a very long day and I was completely exhausted, one of the associates said he was throwing in some samples. This was super nice of him, and it caught me off guard, so I thanked him but because I was barely functioning I did so in a high pitch voice that even caught me off guard. Well he then proceeded to respond, and did so mocking me by raising his voice and then the three employees started laughing and making fun of me, in a way I think they thought I didn’t notice, but I did. I’ve worked in corporate retail for 12 years and that sort of nonsense in treating customers would get someone fired. If you want to make fun of customers, wait until after the store is closed, or there are no customers around, because otherwise you look like a petty child.

Lots of cute novelty items in here. Mostly tourist stuff but I really like shopping in here for fun! They have cheeky cards, books, games, accessories and clothing. Love taking my friends here that are visiting. They always leave with a bag of things. Rather tight location. Lots of merchandise and small aisles so you have to squeeze your way through. Don’t knock anything over! Not to mention its in a high profile location on the promenade. Cool and fun stop!

I came in to Kitson last night to shop for my boyfriend’s birthday gift. He is a fashion blogger which makes it harder for a girl like me to pick the right gift. As i walk in and shopped, i believe pedjay helped me. As a member of the retail industry, i could tell he was a visual merchandizer because he was on a ladder and was fixing pegs. I truly appreciate the fact that he stopped what he was doing, and walked me through out the store. He then helped me pick these cool embelish shorts. I could tell that kitson employees does know a thing or two about good customer service. pedjay also displayed a well thorough product knowledge about the shorts which convinced me to buy the shorts despite the high price. My boyfriend loved the shorts and got nothing but compliments. He never heard or ever been to kitson before. And now, he tells me that he’s definitely gonna go to kitson sometime next weekend.

This place has a lot of cool stuff, some designer and some very novelty but all pretty fun and cool. The problem is the store won’t get their AC fixed and its boiling hot in the store. This isn’t just this one visit where it’s broken, it’s been at least 2 months that they won’t fix their AC. It’s not fun shopping here and I felt gross walking around in the heat. I had to walk out even though I wanted to look more and possibly buy something.

One of my favorite stores to shop at for gifts or fun stuff. Prices are kind of all over the place, you can get fun gifts for under $ 10, or sweaters for $ 300.
The selection is fantastic, my son and husband have a blast shopping here with me, love the books and toys, the clothing is fantastic quality and they have great sales going on to help offset the prices a bit.
Service is great as well and the location by 3^rd street ideal and a must stop when I am in Santa Monica.

Review #96/​365
To me, Kitson is a modern day Ahhs meets Spencers meets Miller’s Outpost meets Barnes and Nobles. Remember those stores? I don’t even know if they exist these days!
Anyway, this is a fun store to visit. They have humorous finds from books, to toys to clothing to random knick knacks. It might not be a safe place to bring small children though because some items are adult or aka mature material. You’ll find books on different topics from sexual positions, to recipes to adult jokes. Just random stuff. Unless you have an extreme conservative uptight personality, you may find yourself foolishly chuckle over some things.
I don’t think I’ve ever purchased anything here, but it seems I always stop by when walking by the area.

I was shopping here for the first time and my experience was such a great one. I was looking for something unexpected and out of the ordinary for my sister’s birthday! One of the employees, Pedjay, helped me out so much and helped me choose exactly what I was looking for. Will definitely be back to shop here!

As a fellow member in retail I know how hard it is sometimes to provide good customer service but I had no trouble with that here. Pedjay helped me pick out an entire outfit for a party I was invited to and I got nothing but compliments. He was super excited to help and couldn’t stop smiling. Hire more people like him! The retail world needs more people like him please (-:

This is like a Spencer’s just in more main stream malls! Some of the stuff in here is useful, funny, or just plain WTH!!! It is pretty pricey, but you can find some cool stuff and gadgets. They do have an upstairs, which I did not go up to. But heard that they had clothes up there, that were super expensive!

Had to stop in given the amount of celebrity fandom this place gets. Although I don’t really get the following, I did find a bunch of knick knacks that I found to be highly amusing. This place is essentially Urban Outfitters without the clothing.

Just walked in the store to the elevator and the elevator has a huge jolt. As soon as I get out of the elevator the employee has a shocked look on her face and runs to tel the manager. We as well go over to the manager and tells him. He looks at us and goes «okay?» No apologizes after getting whiplash and has an irritated look on their face and has the biggest attitude. Will never go back.

Boa lojinha com utilidades interessantes.
Parei aqui justamente pois tinha visto algumas coisas interessantes na vitrine e acabei encontrando mochilas da Harshels, uma das linhas marcas favoritas. Claro que sai de lá com uma, afinal tinham vários modelos que iam de 55 $ a 130 $.
Enfim, a loja não é daquelas que você entra e terá um atendimento exceto se você pedir mas não custa nada observar por si mesmo. Os preços estão bem dispostos e os produtos também.
Preços acessíveis e acessórios muito interessantes para serem utilizados em casa ou para crianças.

Here’s a one-​star review that isn’t some pissy rant against a service employee or a complaint about Kitson being inappropriate. It’s about how Kitson sucks.
I think of this place, and this Santa Monica location in particular, as «LA’s gift shop»: if you’re visiting LA from Tokyo, Des Moines, or even Van Nuys or Covina, this is where you get stuff to take home. Apparently some celebs shopped here at some point, so now countless tourists who worship at the altar of Kardashian consider Kitson a trendy LA boutique (as opposed to an overpriced version of the same tourist shops in Myrtle Beach and Key West) and a mandatory pilgrimage.
All this hype for a store that’s full of the tackiest clothing imaginable, with every item covered with a hashtag or other stupid saying, like some outsider’s view of what people in LA wear. It’s the kind of thing that makes Weird Al’s «Tacky» video seem not so tacky by comparison. This is supposed to be Angeleno trendiness? The gift section is marginally better, but it’s still the same crap you can get at Urban Outfitters.
Hats off to anyone who realizes LA has a lot more to offer visitors than the chance to Instagram a selfie of you and your BFF shopping at Kitson.

Love this place but wayyyy overpriced. It’s like looking at the random non-​clothes products at Urban outfitters… except you get a whole store full of it and a few clothes items.

First off, if you want to go to a kitson in L. A, go to another one because the manager here is RUUUDEE! just because you work at a high priced Knick-​knack store doesn’t mean you are special or are better than anyone else, so don’t act like it.
I was going to buy a candle that was on the christmas rack and was 75% off. The sales associate checked the price AFTER the discount and said it was a little over $ 3. After purchasing it from the MANAGER, she said it was 25 and that 75% would be like 15. Umm what?!! She then proceeds to argue with me when 3 other coworkers told her that it was 75% off and not 15 and I returned it immediately after.
kidson, for the price you guys charge for your items, one would think that you guys would hire better, classier and SMARTER associates SPECIALLY YOUR MANAGER. Please re think who you’re hiring as associates. You’re loosing customers.

Whomever selected this holiday music and volume needs to get punched in the gonads. It literally caused me to walk out.

I am a huge fan of Kitson. Every time I see a store I HAVE to go in. This one is good, but not great. I have been here at least 15 times and every time I come here the crowds are insane (even weekdays). I can barely walk around. It isn’t the store’s fault, but I feel like the way the displays are positioned encourages a bottleneck. There is nowhere to stand and gawk at all of the cool crap. That being said, the products are awesome and I love how quickly they get new stock in. I can’t walk out of here without spending at least $ 150. Customer service is whatever — it is better once you get into the clothing area, but otherwise I just feel like they just want you to hurry up, pay, and get out.
5 stars for the product selection and quick turnover– so far everything I get there has held up, and it is the best place to go for getting someone a gift. Also, I love their socks (who doesn’t love sushi socks!)
2 to 3 stars for the customer service and for the lack of standing room. I have been to many Kitson stores but this one has super small aisles and doesn’t account for the high volume of customers.
If you have kids of want to get baby gifts, GO UPSTAIRS. They have the most awesome & original stuff– toys, clothing, etc and by shopping there you are guaranteed to always be the person with the best gift.

This place is fun! So many interesting things to look at from books to clothes to awesome stocking stuffers!
My only complaint is the clothing prices. I don’t care how soft they were, I refuse to pay $ 98 for a pair of sweats!

A great little fun store in Santa Monica. You know those fun books and items they sell in Urban Outfitters? Well this is the place filled with items like that. I want to say you can get a lot of great gag gifts here or interesting gifts. There are 2 floors (upstairs is for kids and men). The store has a lot of great books to get (ex: traveling, recipes, etc)
Only flaw was that it gets way to packed here, the store seemed a little small/​cramped when there were so many people.

Wow! Talk about cramped space! It’s like being inside a high priced clothing emporium sardine can. Seriously. I had my baby in a stroller and it was impossible to navigate through the narrow aisles of this boutique.
They’ve got a bunch of trendy expensive brand names like Wildfox, Happy Socks and quirky inventory like that along with fun and interesting gift-​worthy books, cards and toys. It’s a cute shop in terms of its merchandise but the layout is unreasonable! For a store that charges upwards of $ 80 for a t shirt, you would think they’d rent a larger, more comfortable space but no. They seemingly prefer to cram it all in here. If you’re shopping solo it might be ok on a weekday when it’s not so busy but if you have a baby in tow, enter at your own risk!