Kinecta Federal Credit Union

Perfect bank, perfect staff — the friendliest! There is rarely any line and is always a positive, giving location with incredible customer service both in the US and for traveling abroad. Who knew a visit to the bank could actually be a pleasant one!

I love this bank, they have help me and my family so much, thank you to Ruth, Karina, Martha and Stephanie and the rest of the crew!
They help me with financing my new car, put all my high APR credit cards from other banks into one loan, thank you !!! xo

This is my favorite kinecta location. They always have excellent customer service and go the extra mile all the time.

I found out about this credit union through my dad, who use to come here before he moved. One thing I really like is the location, close to work, and not far from home. Every time I’ve come to this particular location the girls who work at the window have been so polite and smiling. Its always a positive expierence coming here, the customer service to me has been second to none. I will always pick credit unions over any bank. One of the girls told me «credit unions are better than banks, the banks will play you» hahaha… Keep up the great customer service, it goes a long way!

Good people. Great place bank. They listened to my problems and solved all of them. I trust them with my money.

SO frustrating. Horrible, unreliable, unprofessional online banking customer service and branches are so few and far between, going into the bank is inconvenient. Every so often after carefully entering your correct username and password, they aren’t accepted. Then to re-​set, you need to input a member number that only exists on your statement. They don’t mail paper statements unless you pay extra– and you can’t see your online statement when you can’t log in. It would help if we could use our account number, but that would be too easy. They want us to physically go into the bank. The online banking site gives you a phone number for when you are typing the correct username and password but can’t log in, so this must happen often. To further problems for their customers, the phone number gets you to a recording that goes through everything except online banking problems. Then of course, the live operators are only there during banking hours.

The hardest company in the world to deal with! They make everything difficult, anything to get you to go into a branch. Can’t make my car payment online through their website because I don’t have a Kinecta checking account, I have to go to a branch or mail it in, but lucky for me my bank mails the check. I called to get my member number because I couldn’t find it and they won’t give it to me even if I verify my personal information, I was of course told to go to a branch. So frustrating.

I must say that I was Hesitant to give Kinecta another shot… I was Very pleased with the «Recovery Service» that the Branch Manager provided in effort to Straighten out the errors of their team. The Branch Manager rushed over my new debit card to the branch, gave me some Temporary Checks until my checks arrive at the Branch directly, and this overall experience leads me to believe that in spite of a few mishaps, There Are People «Who Still Care «about providing great Service and exhibiting great problem solving abilities as well. I have often found that a company can truly show it’s true worth «in the face of serious adversity» on how they handle client issues. A company can be great i the first few encounters and just awful with your issues that may in fact arise. This company has a great Branch Manager & I hope they realize they have an asset to their team.

Vardan Azizyan, title: Assistant Service Manager. I received absolutely no service from this guy whatsoever. Nothing but attitude and scorn thrown my way by him. All I needed was a roll of quarters, that is all, but apparently a place that hordes money is not capable of exchanging forms of legal U.S. tender for other forms of legal U.S. tender. Formal complaint is currently being filed with corporate.

Sneaky Greedy Bastards! I almost admire their chutzpa…
My otherwise awesome mortgage broker stuck me with them for my refinance.
There is a $ 2 per statement processing fee for your bills unless you opt out of recieving a paperless statement.
Also they will share your personal information — one of the disclaimers was they can even exchange your social security number and income info with their «affiliates» — and you can only opt out of some of the sharing.
Took about 15 minutes on the phone to reach an actual person, and they weren’t helpful at all.
Will update this later…
Eric

phone costumer service was prompt and helpful. i felt the rep on the other end was knowledgable and experienced.

excellent customer service, will go back soon