Jiffy Lube

Fast service, great prices and knowledgeable technicians! I was very happy with my experience. There is also a clean waiting room for you to get caught up with emails and texts while you wait for the service to get done by capable technicians.

Excellent service! Will return again! My car looks great! Thanks to Sophia, Marvin, Richard and Anthony!

The «manager’s special» — oil change for under $ 30 is a total deal. Just make sure that that’s ALL you do.
Because they WILL try to upsell you on everything.
— My Prius definitely will run better on (expensive) synthetic oil, they will tell you. No, it won’t. Just give me what my owner’s manual recommends.
— My air filter is dirty and needs to be replaced. No, it’s not. It’s only one month old, there are a few bits of dirt on it (which I shook off), and it gets replaced as recommended once per year, not once a month.
— No, I don’t need an oil change every 3,000 miles, stop harassing me. Toyota says every 5,000 miles, and actually on newer models it’s as little as every 10,000 miles (or six months). But they will stick to the 3,000 mile mantra because that’s more money for Jiffy Lube.
I will be back — as I said, the oil change is a good deal, but the upselling is really slimy.

Sophia was the best cashier! My favorite place to get an oil change. Friendly & professional!!!

Very nice clean and professional staff thank you Vicente and SOFIA. I will definitely be coming here f I’m now on.

They were great! Took me right away found things I did not know were needed like fluids and filled everything up. Sophia was a really cool chick that got the job done!

When do you go to Jiffy Lube, and they tell you that you aren’t due for another 2 months or 2,000 miles and send you home without charging you a penny? When you visit this store. Thank you for your honesty and education, Jose! (This shop gave great customer service more than once. Go here for a trustworthy experience!)

For starters, I’m a very patient mellow dude. So much so that I went back here after a bad experience and didn’t care to leave a review because I like giving people second chances. It takes a lot for me to leave a bad review. Well that day has come.
Horrible horrible experience. Was told a simple oil change would take 40 minutes. Ok, cool. I have an hour lunch break, I can handle that. 30 minutes goes by and nothing. Just sits there while other cars go ahead of me. I inform them I don’t have much longer. They say they can’t do anything about it… umm ok…
I go for a walk to grab a snack. Come back 20 minutes later. Nothing has changed. Customers who have arrived after me are already being serviced but my car was just moved to another que. I say something. They say I’m next and wont take long — 10 minutes tops.
I sit and wait and so does my car. The actual oil change took 10 minutes and once it was done, they just walked away and made me wait another 10 before I could pay. Then I get in my car and the steering wheel is covered in grease, there’s grease on my windshield, my back door wasn’t closed and swung open during my drive back to my office, and now my dash cam is acting up. So I park and call to complain. The manager hung up on me. Are you kidding me?!
I’m freaking livid with the horrible customer service and want my money back. I doubt they even changed my oil at this point and just performed lip service. The whole experience took me just under an hour and forty five minutes. Absolute garbage.
****** Don’t expect good service here*******

Jiffy Lubes are basically all the same when it comes to services offered; basic shit. But the people working at this lube were awesome, kind, helpful, funny and seemed to be having a great day! I really enjoyed talking with the receptionist, and the gentleman getting greased was cheery and helpful with potential engine issues I need to be aware of. Really happy with the service experience I had here and will come back again!

Went here with my friend last week. Great place the guys here are really professional had us in and out! And very respectful being that we are women.

Excellent customer service. Honest and did not force pushy up sells on me. I was in and out in 30 minutes… possibly less. They reviewed all their work before doing it and physically showed me the parts they were replacing. A little expensive but applied 2 discounts for me that took it down to a very reasonable price. Very well run shop. It has renewed my faith in Jiffy Lube and I will definitely return and recommend to others.

Quick and professional!
I went in for an oil change and that’s what I got, in 20 minutes. Very professional. I will be back k for sure.

I have never in my life felt so disrespected and uncomfortable while trying to get my car serviced. After being told that I would be able to make the decision of what oil to put in my car, not one but two employees very aggressively advised me against regular oil, pushing the $ 80 synthetic oil. I made it clear that I did NOT want this option and was talked down to, with a tone of voice unacceptable for anyone to be speaking at, nonetheless to someone who is paying for a service. I told them that I had had my car serviced with regular oil before, and they did not seem to understand as they continued to restate that it was not recommended and that I would have to sign a waiver (which I had repetitively agreed to sign). The employee (I wish I got his name, but he was not wearing a name tag) then refused to use my coupon– stating that he would not accept it if it was not the recommended oil (however I don’t see anything about that stipulation on the coupon). His tone of voice and demeanor made me so uncomfortable and targeted that I considered walking out and going to a mechanic, but my oil change had unfortunately been started. However, a minute later, he walked in and shoved a sticker in my face stating that my last oil change was indeed the synthetic oil. I tried to explain that I did not regularly go to jiffy lube, and he did not seem to understand this «because I was in the system». If they were smart, they would realize that visit was over a year ago, and there was a REASON I did not choose to go back until now. I wish I had saved myself the time and listened to all the Unilocal reviews for this horrible place– I would rather pay more and drive further so that I could avoid dealing with these incredibly rude and inconsiderate individuals. I am very shaken up by this experience and wish that I could say that it is just this one Jiffy Lube location that has turned me off to the company– but every time I go to a Jiffy Lube location I feel as if its employees are trying to pull one over on me.

While the actual oil change was just fine (at least I think), the customer service was abysmal. Complete indifference all around. The gentlemen that helped us grimaced when we showed up then mumbled his way through the entire transaction. Couldn’t understand a word he said. When I paid with a $ 100 bill, he rolled his eyes at me. There was no other customers and at least six employees, all of whom made us feel as though we were really putting them out by showing up and daring to suggest that they do their jobs.

I came here about 45 minutes prior to closing on a Sunday evening. I needed my battery changed. They quoted a price and I sat down, away from the car, to wait for it.
After about 30 minutes, I went inside to look at my car and nobody was working on it, but there were clearly people cleaning up trying to get ready to go home.
Now I waited inside where they could see me, one of the mechanics said he just needed to tighten the screws and it’s ready to go. He tightened the screws in 5 minutes, and my car was ready.
1 day later, my car was acting strangely. I was driving in the freeway at freeway speeds and the steering wheel kept getting stiff. It was scary. I quickly drove to any auto shop I could find. At the very end the steering wheel was so stiff, I didn’t know if I could make it. The car completely stopped working as I parked in an auto shop’s parking lot. The kind mechanic told me that whoever changed my battery screwed on the terminal too tightly and broke the bolt. He changed it and didn’t charge me. It was quite a scary experience. I’m not going back to this jiffy lube, in fact, I don’t know if I’ll go to any jiffy lube again.

They were very professional and explained all of the needed services. I appreciated their courtesy and quick service. Great service!

Service was impeccable! Brought my car in for an oil change and, even though there were many other cars being serviced, my oil change and inspections went through swiftly and thoroughly! Leo was the gentleman who handled my auto service and he was professional and informative as well as courteous.
I’m definitely going to bring my automobile and all other related business to this particular jiffy lube and ask for Leo again.
Thank you
Daniel

this is the worst place ever!!!
they lie about about the price… they lied about what I needed on my car !!
and to make matters worse — they said the vacuum your car — clearly didn’t vacuum my car .
funny how they added oil before they even asked me what kind of oil I needed. very weird — why ask what kind of oil I want if they already put the oil in ??
Shiesty place for sure– will take my car to Nissan on Monday to see if they actually did anything …
I will never go here again !!!

Same trick, used by lots of service centers just like this Jiffy Lube on Pico and Cloverfield Blvd. In Santa Monica, CA.
They quoted me 20.00 for tire rotation and $ 27.99 for oil change over the phone. (When I called, I described the exact make and model of my vehicle)
Once I made the drive, they told me that the oil change would cost more since my car uses more oil (absolutely inaccurate, I have a ford with 1.6l 4 cylinder engine) so the oil change will be 34.99. Plus the tire rotation is 24.99 not 20.00, that as I was quoted over the phone. («The guy you’ve called, didn’t know the right price»).
So another $ 4.99 here, 7.00 there, I was «legally rubbed» with $ 11.99 plus tax.
Do your self a favor and never ever ever ever come here.
This is a rip-​off place!!!’ Be aware!!!

The customer service was good but Ever since I brought my car here my car has had an oil and transmission fluid leak. I brought it back twice and they try to fix it but it continue to leak. They try to blame it on the threads being old and other things but my car was perfectly fine until I brought it to this location. I can’t even park in my own drive way and it’s just embarrassing that my car leaks oil/​transmission fluid. I don’t recommend getting anything done here.